1.

What are the inputs, processing, and outputs of UPSs package tracking
system?
u vo (Inputs) ca UPS bao gm : Thng tin gi hng (a im hin
ti ca gi hng,thng tin ngi gi, a ch n),d liu v thi gian gi,
ng i, thanh ton v.
Qu trnh x l : Tt c thng tin(mi gi hng u c gn label
lu thng tin) truyn n mt my tnh trung tm(UPSs computer network)
v c lu tr v x l. D liu gi hng cng c t chc li theo di
bi ti khon khch hng(khch hng c th dng website or app theo di
n hng), ngy thng, lch trnh v cc tiu ch khc ph hp nht cc n
hng giao hng cui cng c hiu qu.
u ra bao gm thi gian nhn v giao hng, khong cch on ng
i,thng tin ngi nhn, d liu lch s ca khch hng, bn bo co tm tt
cho qun l.

2. What technologies are used by UPS? How are these technologies related
to UPSs business strategy?
+ Cc cng ngh UPS s dng l :
Information Acquisition Device (DIAD) : c th truy cp mng in
thoi di ng. Khi ngi li xe ng nhp, tuyn ng ca h s
c ti xung my cm tay. DIAD cng t ng ghi li ch k ca
khch hng cng vi thng tin nhn v giao hng.
Scannable barcoded labe : mt nhn lu thng tin ca gi hng
trc khi gi hng ri i, sau dng my Barcode scanner(l mt
thit b s dng laser hoc cc cng ngh khc thu thp v gii m
m vch trn sn phm ca khch hng) kim tra thng tin.
H thng mng : l mt thnh phn quan trng gip a thng tin
trong sut qu trnh vn chuyn hng gi v trung tm d liu(UPSs
computer network) ti bt k im no d liu lun c cp nht.
H thng nh v ton cu GPS : gip nh v c v tr v ch ng
i tt nht cho ti x ( M c ti 55000 tuyn ng) gip gim
UPS tit kim 50 triu mi nm.
A web-based Post Sales Order Management System (OMS) : h thng
website gip qun l ton b n hng, hng tn kho.
 How are these technologies related to UPSs business strategy?
Nhng cng ngh ny gip chin lc kinh doanh ca UPS nng cao hiu
qu v gi c dch v r hn.
Information Acquisition Device (DIAD) : ngi giao hng c th truy cp
wifi bit chnh xc thng tin giao hng t thit b , cng nh c th ly ch
k ca khach hng i chiu.
Barcode label : gip tang hiu sut qun l n hng v kim tra thng tin
mt cch d dng.
Nh nhng cng ngh ny m chin lc kinh doanh tr nn linh hot hn,
nhanh chng hn. Gip cc nh qun l kim sot thng tin d dng, chnh
xc vi thi gian thc t.