COMPETENCY: PROVIDE HOUSEKEEPING SERVICES TO GUEST

Answer all the following questions:

1. What are four items that are commonly requested by guests. 1-4
2. What are two examples other requests made by guests? 5-6
3. What are three cleaning requests made by staff to housekeeping? 7-9
4. What are two security requests made by staff to housekeeping?10-11
5. When a guest makes a request, what information should you record?12
6. Answer True or False to the following statement: You dont need to write down details of a
request if you are going to handle the request yourself. 13
7. . Answer True or False to the following statement: You dont always need to agree on a
delivery time with a guest. 14
8. Answer True or False to the following statement: If there is a delay and the guest is angry,
the best thing to do is identify who is to blame.15
9. What other departments can you liaise with to deliver services or items? Identify a department
and provide two examples of services or items they would help deliver.16-17
10. Answer True or False to the following statement: Even if another department is delivering
an item that a guest requested with you, it is good to follow up with guest to ensure they
received it. 18

COMPETENCY: PROVIDE HOUSEKEEPING SERVICES TO GUEST

Answer all the following questions:

11. What are four items that are commonly requested by guests. 1-4
12. What are two examples other requests made by guests? 5-6
13. What are three cleaning requests made by staff to housekeeping? 7-9
14. What are two security requests made by staff to housekeeping?10-11
15. When a guest makes a request, what information should you record?12
16. Answer True or False to the following statement: You dont need to write down details of a
request if you are going to handle the request yourself. 13
17. . Answer True or False to the following statement: You dont always need to agree on a
delivery time with a guest. 14
18. Answer True or False to the following statement: If there is a delay and the guest is angry,
the best thing to do is identify who is to blame.15
19. What other departments can you liaise with to deliver services or items? Identify a department
and provide two examples of services or items they would help deliver.16-17
20. Answer True or False to the following statement: Even if another department is delivering
an item that a guest requested with you, it is good to follow up with guest to ensure they
received it. 18