SERVICE AGREEMENTS

AND AUDITS GUIDE

The key to sustainable performance

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ATLAS COPCO RECOGNIZE THAT SERVICE AND
MAINTENANCE MAY NOT BE YOUR CORE BUSINESS,
BUT YOU NEED YOUR EQUIPMENT TO PERFORM AT
ITS BEST AT ALL TIMES. WITH THIS IN MIND AND IN
CONJUNCTION WITH OUR CUSTOMERS WE HAVE
DEVELOPED SEVERAL SUPPORT SOLUTIONS TO
ENHANCE YOUR OPERATION AND GIVE YOU PEACE OF
MIND, PERFORMANCE AND PRODUCTIVITY.

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TABLE OF CONTENT

VISIT AGREEMENTS AND AUDITS

RigScan 04

CARE agreements 06

ROC CARE 08

DRILL CARE 08

LOAD CARE 08

COP CARE 09

RIG CARE 09

ONSITE AGREEMENTS 10

Labour support 12

Supervision 12

Full service 12

LOCAL OFFERINGS 14

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VISIT AGREEMENTS
PLANNED SERVICE SUPPORT
WHEN YOU NEED IT

RIGSCAN

RIGSCAN FROM ATLAS COPCO IS AN ADVANCED AUDIT

SERVICE PRODUCT THAT GIVES YOU A REAL TIME, NON-
INTRUSIVE LOOK AT YOUR EQUIPMENTS CONDITION
AND PERFORMANCE FROM THE INSIDE. RIGSCAN BRINGS
TOGETHER ATLAS COPCO EXPERTISE, CUTTING-EDGE
TECHNOLOGY AND PROPRIETARY DATA FROM YOUR
EQUIPMENT.

Safety first
All audits include a
thorough systematic
safety review focusing on
both personal and machi-
ne safety.

The audit
RigScans standardized
global audit protocols
provide baseline and
benchmark data based on
hard field intelligience.

Health report
If the report identifies
a current or potential
problem, your trained
Atlas Copco RigScan
technician will always
specify required actions.

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 The particle counter can quickly
identify the cleanliness of a fluid
based on the specifications set
by Atlas Copco.

The audit process is completed

on a mobile device, incorporating
many functions into a single tool.

The thermal imaging camera can

identify fluid blockage, internal
leaks, improper temperature
displacement across cooler cores
and other components.

MAIN BENEFITS
Maximum productivity and minimal downtime
through regular monitoring of the equipment
Improved safety, health and the environment
through early detection of potential hazards
Reduced maintenance costs through
faster troubleshooting
Extended life through advanced
diagnosis of problems
Comprehensive performance analysis
lowering operational costs

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 VISIT AGREEMENTS
PLANNED SERVICE SUPPORT
WHEN YOU NEED IT

CARE AGREEMENTS

CARE AGREEMENTS ARE ONE OF ATLAS COPCOS SERVICE

SOLUTIONS - PROACTIVE SERVICE FOLLOWING THE
FACTORY SERVICE INTERVALS TO MAXIMISE PERFORMANCE
AND MINIMIZE UNEXPECTED DOWNTIME.

Regular visits
Regular visits lower
the risk of unexpected
breakdowns. Our ser-
vice technician ensures
the task is completed in
a professional and prompt
manner.

Certiq*
Atlas Copcos telema-
tics solution keeping
you in touch with your
machine.
Inspection protocols
Ensure your equipment
is maintained at OEM
specifications.

Extended warranty
We also offer a
generous extended
warranty that covers
machine components,
excluding wear parts and
lubricants.
* optional for underground equipment

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 All our maintenance work can be
Its economical you scheduled for when its most
pay per engine/impact convenient and economical for
hour. you.

You can focus on your core

Since we visit often, in
business and put effort in
addition to maintenance, we
how your company can
share our knowledge, which
grow instead of worrying
gives you the opportunity to
about equipment service.
get answers to improve
machine performance.

MAIN BENEFITS
Consistent machine performance
High productivity
Records for service and action needed
Protection against unplanned extra costs
Avoid unexpected problems
Long-term lower total cost of ownership
Better re-sale value

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VISIT AGREEMENTS
PLANNED SERVICE SUPPORT
WHEN YOU NEED IT

ROC CARE AGREEMENT

SURFACE AND EXPLORATION DRILLING

Coverage: Surface drilling and exploration

equipment
Service intervals: 250 engine hours
Certiq - telematics solution: Standard
Warranty duration: 4 years or 5000 engine hours
(whichever occurs first)

DRILL CARE AGREEMENT

BLASTHOLE AND DEEPHOLE DRILLING

Coverage: Blasthole and deephole drilling

equipment
Service intervals: 250 engine hours
Certiq - telematics solution: Not available
Warranty duration: 2 years or 8000 engine hours
(whichever occurs first)

LOAD CARE AGREEMENT

UNDERGROUND MATERIAL HANDLING

Coverage: Underground loaders and trucks

Service intervals: 125 - 250 engine hours
according to equipment type
Certiq - telematics solution: Optional
Warranty duration: 2 years or 5000 engine hours
(whichever occurs first)

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 COP CARE AGREEMENT
SURFACE DRILLING

Coverage: Hydraulic rock drills for surface

drilling and exploration equipment
Service intervals: 400 - 800 / 600 - 1200 impact
hours according to rock drill type
Certiq - telematics solution: Standard
Warranty duration: 4 years or 2200 impact
hours (whichever occurs first)

COP CARE AGREEMENT

UNDERGROUND DRILLING

Coverage: Hydraulic rock drills for tunnelling

and mining equipment
Service intervals: 250 - 500 / 300 - 600 / 400 -
800 / 600 - 1200 impact hours according to rock
drill type.
Certiq - telematics solution: Optional
Warranty duration: 3 years or 3000 impact
hours (whichever occurs first)

RIG CARE AGREEMENT

UNDERGROUND DRILLING EQUIPMENT

Coverage: Tunneling and mining equipment

Service intervals: 250 operating hours
Certiq - telematics solution: Optional
Warranty duration: 3 years or 3000 operating
hours (whichever occurs first)

(For detailed information and coverage on all CARE 9

products please refer to the individual product material)
ONSITE AGREEMENTS
CORE BUSINESS FOCUS

ATLAS COPCO ONSITE REPRESENTATION IS NOT

LIMTIED TO THE INDIVIDUAL OR TEAM LOCATED
ON YOUR SITE. WITH TECHNICAL, ADMINISTRATIVE
AND MANAGEMENT SUPPORT AT BOTH LOCAL AND
GLOBAL LEVELS, YOUR MACHINE REQUIREMENTS ARE
ALWAYS COVERED.

Supervision
agreements
Tailored to suit
customer owned
maintenance crew
with support for
technical issues,
training, planning,
administration and
workforce management.

Labour onsite/Full
service agreements
Take the next step
by providing the
full complement of
technicians and ancillary
support personnel.

Peace of mind
Your fleet will be
maintained according
to OEM specifications
with quicker resolve to
any possible warranty
issues and effective
and efficiently managed
labour resources.

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 The maintenance is carried out
A direct link to Atlas according to OEM spec-
Copco offsite support ifications and best practice.
functions.

The scope can also include

You get a budgeted cost
management, planning and
to run and a reduction in
administration, infrastructure,
your own administration,
vehicles and stores if
training and HR costs.
required.

MAIN BENEFITS
Tailored solutions for your own needs
Reduced capital outlay
Efficiently managed labour resources
Reduced administrative cost

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ONSITE AGREEMENTS
CORE BUSINESS FOCUS

LABOUR SUPPORT AGREEMENT

SUPPLEMENTARY/COMPLETE TECHNICAL
PROVISION

From minimal top up labour to supplement

your own workforce to a full complement of
factory trained technicians to carry out all
your maintenance requirements, Atlas Copco
can tailor the support type to meet your ever
changing needs.
+ Safety
+ Reliability
+ Trained technicians

SUPERVISION AGREEMENT
FROM PRODUCT SUPPORT TO COMPLETE
WORKFORCE MANAGEMENT

There is no limit to fleet size or makeup, the

level of support can range from general product
support to maintenance planning and partial or
complete management of your workforce and/
or fleet.
+ Safety
+ Reliability
+ Training
+ Administration
+ Reporting

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FULL SERVICE AGREEMENT
COMPLETE FLEET MAINTENANCE
MANAGEMENT

OEM best practice maintenance, all your fleet

requirements managed under one agreement
with a budgeted cost to run.
+ Safety
+ Reliability
+ Trained technicians
+ Administration
+ Reporting
+ Best practice maintenance
+ Key business focus
+ Peace of mind

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LOCAL OFFERINGS

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 COMMITTED TO SUSTAINABLE PRODUCTIVITY

customers, towards the environment and the

We stand by our responsibilities towards our

stand the test of time. This is what we call

people around us. We make performance

Sustainable Productivity.

www.atlascopco.com
9851 3565 01a 2016-08 rebro, Sweden. Legal Notice Copyright 2016, Atlas Copco Rock Drills AB, rebro, Sweden. Any unauthorized use or copying of the contents or
any part thereof is prohibited. Illustrations and photos may show equipment with optional extras. No warranty is made regarding specifications or otherwise. Specifications
and equipment are subject to change without notice. Consult your Atlas Copco Customer Center for specific information.