Standar Operating Procedures

About Customer Service Ethics

1.0 The purpose of customer service ethich

1.1.To provide services to customers
1.2. To attract customers to become customers in the company
2.0 Scope
These procedures customer service ethich applies to all employees
3.0 Ethical responsibility of customer service
3.1 Serving customers with full
3.2 Respect customers
4.0.Customer service ethich procedures
4.1.How to dress must be neat and polite
4.2.The way of speaking should be clear
4.3.Gestures
4.4.The way to ask should be clear not to be too long-winded
4.5.Attitude and behavior
4.6.Must speak well and gently
5.0.Text
5.1.For duck duty employees to serve customers well and with understanding be come
comfortable as a companys permanent customers
5.2.For employees are obliged to understand customers wishes and understand the nature of the
customers
5.3.For employees must inform and explain product products within the company to customers