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A Case Study of Wal-Mart PDF
A Case Study of Wal-Mart PDF
Module: MOD001126
Year: 2013/14
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Word Count: 4,074
Table of Contents
1. Introduction ................................................................................................................................ 3
1.1. Company Overview ................................................................................................ 3
1.2. History .................................................................................................................... 3
2. External Analysis ........................................................................................................................ 4
2.1. PEST Analysis ..........................................................................................................4
2.2. MNC and Foreign Exchange Strategies .................................................................. 6
2.3. Modes of Entry into Foreign Market ...................................................................... 8
2.4. Cultural and Ethical Issues related to Wal-Mart ..................................................... 8
2.5. Competitor Analysis ................................................................................................ 9
2.6. Competitors around the World ........................................................................... 10
2.7. Analysis of industry competition .......................................................................... 12
3. Internal Analysis ....................................................................................................................... 13
4. Conclusion ................................................................................................................................. 18
6. Appendix ....23
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1. Introduction
1.1. Company Overview
Wal-Mart is well-known American company that operating retail stores including grocery stores,
discounts warehouse clubs and combination of general merchandise store. The Every Day Low Price
(EDLP) strategy makes Wal-Mart different from its competitors. The company divided into three
sections: a segment inside the U.S, Sams club and International Segment of Wal-Mart. In Fiscal year
2013, 58.89% total sales are considered by Wal-Mart U.S. which is the biggest segment, 29% from Wal-
Mart International and 12.11% total sales from Sams Club (Gough, 2013). The company sells electronic
items, baby & kids clothing, video games, toys, fitness and sports instruments, jewelry, groceries and so
many other things. The annual revenue of the Wal-Mart is greater than the GDP of Switzerland (Brenner,
Eidlin and Candaele, 2006). According to Fortunes ranking, the 2nd largest company in the world is Wal-
Mart by revenues almost $469.2 billion (Hayes, 2013).
1.2. History
The Store called Wal-Mart, founded in 1962 by Sam Walton along with his brother Bud in Rogers,
Arkansas. He was running a store already before opening the Wal-Mart named Waltons Five and
Dime, which was a franchise of Ben Franklin. The new business model of Sam Waltons was different
from other traders not only in terms of discount but he also focused on opening stores in small towns.
At the beginning he opened more stores in Arkansas but later he expanded Wal-Mart to Oklahoma and
Missouri in 1968 (Brenner, Eidlin and Candaele, 2006). In 1972, the company listed in the New York
Stock Exchange (NYSE) (Lorea, 2009). Walton group also introduced the Sams Club warehouse store
and opened other stores in Iowa, Nebraska and Indiana in 1983. During 1980s, the company rises
considerably by reaching $25.8 billion sales with almost 1,525 stores and 271,000 workers at the end of
the decade. The year 1992 was not good for the Wal-Mart as Walton died in this year and after 3 years
his brother and the co-founder of Wal-Mart Bud Walton also died in 1995 (Brenner, Eidlin and
Candaele, 2006).
In 1990s, Wal-Mart has considered as the largest retailer of the nation and it continued the
achievements by opening more stores within the country and outside the country. In Canada, the
company bought 122 Woolco stores and built three stores in Argentina and five stores in Brazil in 1995.
It penetrated in China all the way through joint venture in 1994. In Germany 1997, Wal-Mart acquired
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74-unit INTERSPAR hypermarket chain and the 21-store WERTKAUF chain. Later on in 1998, the
company entered in Korea with joint venture and after one year it went to UK and bought the UK s third
largest grocery chain called ASDA. The company entered in Japan by buying a 36% stake of Seiyu in
2002 and Wal-Mart steadily increased its stake about 67% by 2007 (Brenner, Eidlin and Candaele, 2006).
According to fiscal year sales of Wal-Mart is about $469.2 billion in 2013 with 2.2 million workers
acquaintances worldwide and 11,000 stores under 69 banners in 27 countries (Walmart, 2013).
The reason of doing this assignment is to study the circumstances in which the company is operating.
We will critically analyze the Wal-Mart by examine the companys internal and external environment. In
external analysis we will look at the foreign exchange strategies for multi-national corporations, modes
of entry into foreign market, cultural and ethical issues related to Wal-Mart and the competition that
the company is facing within the country and globally. To increase an understanding of Wal-Marts
business potential and to know the future market, we will use different analytical models.
2. External Analysis
External environment can be estimated through PEST analysis. This tool is used to identify the business
size, positions, economics, growth, politics and the development or decline trend of the market.
Political Economical
Social Technological
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2.1.1. Political Factor
To increase the companys footprint in California in the term of expanding public opposition, the
controversial strategy has been used by Wal-Mart. According to a recent report in which, it is
mentioned that Wal-Mart have significantly raised their political contribution. Report states that
Wal-Mart has spent millions on state and local projects and over $17 million in federal elections.
More than 69% which accounted for $11.6 millions of Walton family and Wal-Marts
contribution has gone to Republican candidates and committees. A member of Wal-Mart has
reported that Waltons family is the richest family in the world; they are putting millions to their
radical ideology and right-wing agenda instead of putting their money to increase wages for
Wal-Marts workers (UFCW, 2013).
Furthermore, the political factor can negatively affect the Wal-Marts sales and profits because
government can change the rules and the regulations at anytime which can be influenced Wal-
Mart directly. For example; the sale of Wal-Mart in February, 2013 was lower than the expected
due to delay in income tax refunds (Irwin, 2013). There are many issues which are difficult to
control by the firm such as; authority to work, health issues, war against terrorism and
geopolitical uncertainties. The sale of Wal-Marts globally can be influenced by those issues.
Since to decrease working expenditure and gaining more profit Wal-Mart has operated in
different countries Such as; Germany, Canada, China, Mexico, UK and India. If these countries
face any political instability or any problem, it can reduce the market share of Wal-Mart (Alden
and Buckley, n.d.).
Purchasing power depends on the Worlds economic conditions. The management of Wal-Mart
says that economic factor; both domestically and internationally might affect Wal-Marts
financial performance unfavorably. In U.S and other countries higher fuel price, energy cost and
higher interest rate, inflation, weak housing market, unemployment rate, higher debt and
changes in tax law and overall economic slowdown could affect consumer demand for the
services and products selling through Wal-Mart stores. Others factors like higher transportation
cost, foreign exchange rate fluctuation, healthcare and insurance, and other economic factors
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can raise the cost of general and administrative expenses and harmfully effect the operations of
Wal-Mart (WMT 10-K, 2008).
Therefore, U.S has been planning to increase the number of superstores to raise the sales in U.S
stores and outside to get high returns from it in order to leverage their capital assets (Nyakreal,
2013).
2.1.3. Social Factor
Social factor plays a pivotal role to making a customers mind. A Quality factor always has been
on forefront of Wal-Mart throughout the history which is why people thought that Wal-Mart is
the best place to go for shopping. Due to the social influence people who want one stop service
prefers Wal-Mart for shopping (Nyakreal, 2013).
At current situation Wal-Mart is more innovative and productive company, and its supply chain
and logistics management is more successful now than before. In terms of technology, Wal-Mart
is far away from its competitors. The modern technology is using by Wal-Mart for the purpose of
marketing and selling its product (Manjoo, 2012).
Multinational companies trade across the borders in order to maintain supply and demand of their
products globally. This leads them to face foreign currency risks due to which MNEs enroll themselves
into foreign exchange strategies. China is one of the prominent examples where international trade
takes place.
A giant retailer like Wal-Mart requires to foreign exchange market for given reasons:
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To gain more profit from foreign market
Lets take the Chinese currency, Yuan renmimbi as an example to demonstrate the impact of
foreign currency. Wal-Mart imports from China and the intense pressure of exchange rate
fluctuations results in exchange gains and losses both to the customer and supplier. Chinese
Yuan is currently pegged at 6.8 Chinese Yuan to 1 US Dollar (2010 figures) and is a major point of
controversy between U.S manufacturers and trade groups. Chinese supplier faces negative
foreign exchange risk in supplying goods to Wal-Mart by the revaluation of Chinese Yuan or vise-
versa (Jan, 2010).
Wal-Mart often requires fixing its currency exchange rate in purchasing contracts with Suppliers
of China to manage the currency concern. In terms of fixing the currency exchange rate will lead
Wal-Mart to lock its product costs and profitability. So, by using this kind of strategies Wal-Mart
can protect itself to increase in the value or unexpected drops of the RMB and U.S dollar
(Carpenter and Dunung, 2011).
Wal-Mart also hedges a portion of foreign currency risk by entering into currency swaps and net
investment hedges in order to hedge against foreign exchange rate variations exposure
associated with the potential payments of principal plus interest of non-U.S. denominated debt.
Fair Value of all of these swaps was an asset of $313 million in 2012 and $471 million in 2011.
Any fluctuations in the foreign currency rates results in exchange gains and losses underlying
these swaps. Wal-Mart has faced $67 million and $74 million exchange gains and losses in 2012
and 2011 respectively. In addition to swaps, approximately GBP 3 billion debt in 2012 was
hedged against net investments in United Kingdom. Again, any increase or decrease in British
Pounds against US Dollar results in exchange gains or losses. Similar applies to Wal-Marts trade
in Japanese Yen; 10% fluctuation of US Dollar against Japanese Yen have resulted in exchange
gains or losses of $328 million in 2012 and $533 million in 2011(Wal-Mart Annual Report, 2012).
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2.3. Modes of Entry into Foreign Market
Table 1: Methods of Entry into International Market
Strategies Countries
These are some of the examples that Wal-Mart has always been criticized for. Some say that there is an
evil company in Arkansas. The company can do anything to get higher market profit (Seglin, 2004).
Cultural Issues
Cultural differences are the main reason of failing Wal-Mart in Germany and in South Korea.
In America the employees offering to bag groceries for customers but in Germany people did
not like because they prefer to do it by own.
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Second reason to fail in Germany is that the workers instructed by the management to smile at
customers but in Germany, people thought the smiling workers were flirting with them.
In Korea, people normally have short heights. Wal-Mart opened stores with huge shelves due to
which people have to use ladders in order to reach the top shelves.
These are some of the cultural issues for the failure of Wal-Mart in Asian Countries. Other issue was that
people in Korea prefer to buy foods and drinks, where as Wal-Marts was focused in electronics,
according to business week (Lutz, 2013).
Costco and Target is the direct competitor of Wal-Mart in local market and they are the more significant
threat to the market share of the Wal-Mart. Costco is the largest discount wholesaler which can
compete with the Sams Club of Wal-Mart (Gough, 2013).Target can be the biggest threat in terms of
competing with Wal-Mart in all levels. The low price strategy followed by the Target is the same strategy
which is Wal-Mart using. Target is gaining recently more market share by adding more grocery options
in stores and expended its stores internationally (Gough, 2013).
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According to Indirect competitor, Dollar Stores could be the threat of Wal-Mart Companys market
share because of the recent success of Dollar Stores such as Dollar Tree, Dollar General and Family
Dollar but the fact is they cannot compete with Wal-Mart because these competitors are small in size
and dont have the potential to provide the same services and products as Wal-Mart (Gough, 2013).
According to DuPont Analysis; Wal-Mart has the highest net margin of 3.62, financial ratio of 2.8 and
asset turnover is 2.39 and the company is generating the highest ROE (22.53) as compared to Target and
Costco (Stone, 2013).
Source: Morningstar
There are many International competitors available in the market but we are only looking at some main
competitors of Wal-Mart.
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Table 3: Wal-Marts Market Growth with International Competitors
These four retailers are actually expending more stores globally. Wal-Mart is the biggest in terms of
revenue as compared to its competitors. By comparing the rest of three retailers Carrefour is on 2 nd
number after Wal-Marts sales. However, in terms of compound annual growth rate, U.K is increasing by
10.5% internationally and 5.9% domestically (Loeb, 2013).
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2.7. Analysis of industry competition
Here five competitive forces by Michael Porter are using to distinguish the competition in the given
industry as seen below in figure 4. This tool will help to know the Wal-Marts capacity to compete in
given market
Threat of
Substitute
Products
Threat of
new
Entrants
If there are a few competitors in the industry then rivalry can be weak but many competitors will lead to
increased competition and shrink market attractiveness. In Wal-Marts case the competition stays
moderate because of companys ability to expand its products and operations (Hilaire, 2012).
There are some reasons when suppliers are more powerful such as; in market there are few substitutes
available, supplier product is unique or most effective, and switching cost from one to another supplier
is high. Wal-Mart holds a greater part of market share and suppliers know that, so the power of
suppliers is low in Wal-Marts case (Anon, 2009).
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2.7.3. Bargaining power of buyer
If the products are not differentiated then buyers can switch to another retailer as buyer seems to be
more prices sensitive. If the products are similar then the buyer will compare the price among suppliers
which increases the competition and lead to lower prices and profits. Wal -Mart offers a wide range of
products with the strategy of Every Day Low Price that appeal to large audience (Mallon, n.d.).
If the barrier to entry is reduced in market then the threat of new entrants increases. It is usually more
costly for new firms to enter in high barrier industries. Wal-Marts brand image is too strong and it is
very difficult to enter the market for new born firm. However, if the firm enters in the market then it
will find difficulties to exist in the market (Mallon, n.d.).
Customer mainly influenced by low prices. Therefore, if cost of switching the product is low then threat
of substitutes is higher. Normally, there are three factors that can influence the customer to switch the
product such as; willingness of buyers to switch the product, performance and price. On the other
hand, if the buyers become loyal to the products then threat of substitute can be decreased (Campbell,
2002). In Wal-Mart Every Day Low Price strategy keeps customers in touch with the company (CGMA,
n.d.)
3. Internal Analysis
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3.2. SWOT Analysis
This model can help to evaluate the market position of the company through its strong operating
performance. We will also identify the companys strengths and opportunities which have also increase
the investors confidence. However, the extreme competition can affect the companys margin.
3.2.1. Strength
1. Scale of operations. The strong market position is the main strength of Wal-Mart with more
than $400 billion revenue and almost 11,000 stores worldwide and consumers trust that
differentiate Wal-Mart from its competitors. Wal-Mart can also achieve higher profit because of
its huge size and it has a strong buyer power on suppliers to trim down the costs as compared to
competitors (Anon, 2013).
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2. Competence in information systems. The one reason of Wal-Marts success is its Supply
Chain and Logistics management. The company is saving significant cost by using its information
system properly that managed inventory level, orders, sales and other information. Any
information can be easily accessible at each store at any time (Khade and Lovaas, 2009).
3. Wide range of products. The company is offering broad range of both branded and own label
products to attract its customers. Wal-Mart sells health and wellness, entertainment, clothing,
home and grocery related goods under different categories (Novellino, 2013).
4. Cost leadership strategy. Everyday low price strategy makes different to Wal-Mart from its
competitors. Wal-Mart built different discount stores and selling goods at low cost as much as
no other competitor can do. Low cost strategy has helped Wal-Mart to become leader in the
Market (Gough, 2013).
5. International operations. Wal-Mart has expended its store Worldwide and the company is
also looking to open more stores in different countries in upcoming days. According to one
study, Wal-Mart earned $135 billion in sales in 2013 from its international stores, which will be
grow more faster after opening more stores (Jurevicius, 2013).
3.2.2. Weaknesses
1. Labor related lawsuits. Wal-Marts corporate goodwill has been ruined due to its failure to
provide better workplace for its employees. Poor work conditions, voluntary overtime work,
gender discrimination and litigation costs are some of the examples that Wal-Mart has always
been criticized for. This has resulted in the company to pay million dollars of penalties and
lawsuits every year (Farfan, 2013).
2. High employee turnover. Wal-Marts employee turnover costs are heavily increased due to
high employee turnover. It has to incur a lot of expenses for employee on-the-job training and
recruitment expenses; the main reason behind these expenses is low skilled labor and low
wages jobs (Ungar, 2013).
3. Negative Publicity. Wal-Marts has always been criticized for its poor practices such as
inducement and poor work conditions for employees. Several lawsuits against the
company have damaged its brand image; therefore negatively publicized (Jurevicius,
2013).
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3.2.3. Opportunities
1. Retail market growth in emerging markets. The company plans to raise its sales by 5 to 7
percent in next year. According to CEO of Wal-Mart International, the company will make
balance in existing market and through acquisitions will enter higher growth and large markets
(Walmart, 2013).
2. Rising acceptance of own label products. The company has a potential to earn higher profit
margin through increasing the sale of their own private label products at its stores. However,
over the last 10 years, the sales of private label product have increased by 40% (Chittock, 2013).
3. Online shopping growth. In the first quarter of the year, the online sale of Wal-Marts grew
by 30% and in March the total sale was about 9 billion. However, it is reported by the company
to expand its sales around the world through its e-commerce operations (Davis, 2013).
3.2.4. Threats
1. Increasing competition from brick and mortar and online competitors. Best buy is also
planning to start Same day home delivery option like Wal-Mart and some other competitors
like Target, Tesco and Amazon are also trying to reduce differences among Wal -Marts prices
that the company enjoys. The company is not so much different from other low cost seller which
will increase the competition in future (Ball, n.d.).
2. Increasing resistance from local communities. According to one market analysis report,
says that when Wal-Mart opens new store to any particular area, then some local retailers are
usually forced to close off their operations. Due to this circumstance Wal-Mart faces strict
resistance from communities and retailers which is becoming more difficult for Wal-Mart to
open new stores (Catala, n.d.).
3. Rising commodity product prices. Due to increase in manufacturing cost lead the Wal-Mart
to raise its product/commodity prices which is reducing the profit margins of Wal-Mart and
down the competitive gain (Jurevicius, 2013).
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3.3. Factors that influence Wal-Marts Management
3.3.1. Factors:
Smith said to know the above mentioned points, the management do a lot of research by using the
strategies given below;
3.3.2. Strategies:
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Raising the level of retailing ---- Buy or Build?
Economies of Scale
Smith said, Wal-Marts management team do a lot of research before enter into the market. The
company sends the small team to the market to spend most of the time in market and learn from
competitors and to look the trend of customer that helps managers to understand the market. The team
will typically do a competitor analysis and quantitative analysis by research and simple sampling. Once
the team done the research then the company decided to enter organical ly by opening new stores or
enter through acquisition. For example; In UK, the company acquired the 3rd largest chain ASDA but in
china the company has grown organically by opening stores in poorly areas to serve people in a big scale
(FDE, 2013).
According to Smith, in china there are 1.35 billion people; most of them are from middle classes. So,
there is a chance of Wal-Mart to grow more by 7-8%. The company just stated that in the next three
years Wal-Mart will open 100 new stores in China that will provide 18,000 jobs (FDE, 2013).
4. Conclusion
This research has demonstrated the retail industrys major problems but also assessed Wal-Marts
overall performance in terms of its defined respective strategies and objectives and the way these have
been executed. The low cost strategy of the company attracts more customers towards the Wal -Mart
which increases the profit margin. In addition, the company has satisfied its customers need through
offering a wide range of products which reduces the risk of customers turnover.
The Company is well placed and it has the ability to control the major part of market share. It has
expanded many stores worldwide and still planning to open more stores. Every year the company finds
more ways to satisfy their customers need.
To conclude, Wal-Mart has developed a great workplace environment which full of competition, self
improvement and respects that differentiate the company from its competitor.
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5. References & Bibliography
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6. Appendix
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