MEETING 1

EXPRESSING FEELING

In communication, you will need to

express an emotion such as joy or sorrow to the
person you're talking to. Learning to express your
feelings will help you to avoid missunderstanding.

HOW ARE YOU.......?

Sometimes, when we are asked :

How are you today?

We just simplily answer I am ok or I am fine.

However, in fact when you say ok or fine, it is
not what you really feel. Deep inside you may
feel different condition of emotion.
In English Language, there are many ways of
expressing our feelings. There are many words
for different emotions which will help you to
express what you really feel inside. Here are
some of them:
ASKING AND RESPONDING

Asking someones feeling is usually used to gather the information about someones
condition as well as to show our careness. They way to respond the question is also important
in conversation. To ask about feelings and how to respond it properly,you can use the
following expression:

Asking about feeling Responding

How are you? I am fine.

How are you feeling today ? I am litle bit sad/ happy / angry ....

How do you feel ? I feel upset / shocked / worried

How was your day? Its great / bored/ miserable

Is everything Ok/ alright ? Yes its fine / alright / OK

What is the matter? It's been a difficult day

Are you OK / alright? I am mad at him/ her/ them

You seem a little blue today. Whats wrong? The thing is that, I am angry / sad /

You look sad / upset. What happen? To be honest, I am little bit sad/ upset

SometimesWHATS UP? and Whats Going

On?are also used to asking about feeling in casual
conversation.
ACTIVITY I

Look at the following picture and please tell me what George feels and why he feels that!

3 4

5 6 7

8 9 10
ACTIVITY II

A. Read the following dialogue and please find out the feeling in the dialogue and tell me
the reason!

DIALOGUE

Sam : Hi Anna, you look sad. Is everything alright?

Anna : Well, actually I am liltle bit worried about my final test score.

Sam : Whats wrong with that?

Anna : The standard minimum score is 80 and its seem hard to reach because the
test is quite difficult. I just lost my confident.

Sam : Dont worry Anna. You had tried your best to answer it and I believe your
score will be more than 80.

Anna : Thank you Sam, I hope so. I cant imagine how angry my father will be if my
score is low. I am really nervous to wait the result.

Sam : Trust me, your father will be proud of you for your efforts rather than the
result. When will you get the result?

Anna : Mr. Smith said I can take it this afternoon in his office.

Sam : Do you need me to come with you?

Anna : No, thank you Sam.

B . Please tell me when you will feel those feelings in five sentences ( minimum) !

Example :

Teacher : When do you feel sad ?

Student : I feel sad when my sister moved to Australia. My sister is the best friend
Ive ever had. We always do many activities together such as going to
school, having dinner, travelling and playing game. When my sister
moved to other place, we are not be able to do the same things together.
Eventhough I know she moves to Australia to reach her dream, it still
makes me feel sad and lonely.
MEETING 2
REQUEST
In English there are many expressions used in
conversation. Expression of Requesting is one of expression used
to express a demand which can include services, objects or
attention deliberately aimed at a person. There are many ways of
requesting in English. However, inrequesting something we need
to consider other peoples status, position, feeling.

Making Request
It's important to be polite when you ask for something. You can make a request by
using these following expression :
Can you ...?
Could you ...?
Will you ...?
Would you mind ...?
Do you mind...?
Here are some examples of how to make a request..
Can you take that umbrella for me, please?
Will you lend me your note book, please?
Could you tell me the way to the nearest hospital, please?
Would you help me to finish my homework, please?
Would you mind taking care my dog when I buy some snack, please?

Responding to Request
Accepting Request Refusing Request
Sure, Id be glad/happy to Id loved to, but
Of course/Certainly. It sounds great, but
No problem. Im/sorry, but
Sure. Just a moment. Sorry to say that
Example : Example :
Sure, Id be happy to lend her my note book Id loved t but I have only one pen. Sorry.
 Things to remember about making a request:

1. "Would you mind..." is followed by a gerund (verb+ing)

Example: "Would you mind lending me your book? "
2. The response to the following request
A: "Would you mind giving me your book? "
is either
"No, I don't mind."(which is a positive response to the request. It means that I
accept to lend you my book)
or "Yes." (which is a negative response to the request. It means that I don't want
to lend you my book.)
3. Could is more polite than can.
4. d in Id loved to is the short form of would
5. To refuse someones request, it is better if you can telling the reason and saying sorry.
6. In casual conversation people often use please to request something.
Example : Open the door please!

EXAMPLE

Susan : Hi dad! You look so busy. What are you doing?

Joe : Oh, hi, Susan! Yeah! Im preparing dinner for your mom. A special dinner.
Can you help me?
Susan : Wow! It sounds great! Sure I Can help you. What can I do for you?
Joe : Get some chicken from the refrigerator, cut it into small pieces and wash it,
please.
Susan : Yes, Dad. Just a minute.
Joe : Umm Susan, Could you help me to set the table? Your mom may be at home
soon.
Susan : Yes, of course.
ACTIVITY I
Express the request based on the following situation.
1. Ask your partner to open the window.
2. Ask your partner to help you with your homework.
3. Ask your partner to "give you a lift" to school.
4. Ask your partner to donate money to charity.
5. Ask your partner to baby sit your children.
6. Ask your partner to clean up the mess.
7. Ask your partner to take notes for you in class.
8. Ask your parent to escort you to your school.
9. Ask your secretary to send you some documents
10. Ask your couple to buy some snack before coming to your house.

ACTIVITY II
Respond to the following request. Use the proper expression of accepting or refusing
request.
1. Your friend wants to borrow your note book but you cant lend him because you need it
for studying.
2. Your boss needs your help to print some documents. Accept his request!
3. Your neighbour needs your help to take care her dog while she goes to the market but
you have appointment with your friend.
4. Your father wants you to turn off the TV because he want to sleep. Accept his request.
5. Your mother asks you to pick her up at her office, but you have another school activity
in your school.
6. Your teacher wants you to collect your friend assignment. Accept her request.
7. Your sister needs your help to escort her to her friends birthday party, but you have to
attend group study at your friends house.
8. An old woman needs your help to carry her shopping bags. Accept her request.
9. Your aunt need your help for baby sitting her baby, but you have to refuse her because
you are not confident take care a baby
10. Your partners bracelet falls down into the swimming pool, she needs your help to
take it but you cant swim.
MEETING 3
MAKING OFFERS

How to make offers in English?

It is common that English speakers make offers in conversations in order to be polite and
helpful. When they do so they use these expressions:
Can I ?
Shall I ?
Would you like ?
How about ...?
English learner must be able to make offers as well as accept or reject them. The following
are useful expressions to do so.
Examples:
"Can I help you?"
"Shall I open the window for you?"
"Would you like another cup of coffee?"
"Would you like me to clean the board?"
"How about a juice? "
Remember:
Shall, can and will are followed by the verb without to.
Example:
"Can I help you?"
"Shall I bring you the mobile phone?
Shall is more formal than can.
Would you like is followed either by a noun, or by the verb with to.
Example:
"Would you like some tea ?"
"Would you like to drink some coffee?
Responding to offers
Accepting Declining
Yes please. I'd like to. It's OK, I can do it myself.
That would be very kind of you. Don't worry, I'll do it.
Yes please, that would be lovely. No, thanks
Yes please, I'd love to. No, thank you
If you wouldn't mind.
If you could.
Thank you, that would be great.

Examples:
"Can I help you?"
"No thanks, I'm just having a look." (With a shop assistant.)
"Shall I help you with your maths problem?"
"Yes, please. That would be very nice of you."
"Would you like a cup of tea?"
"No thanks." Or, "No thank you."
ACTIVITY 1
1. Match the requests or problems with the most suitable offer.
Requests/problems Offers
1. Im a bit cold. a. Ill help you.
2. Im hungry. b. Ill bring you a glass of water.
3. Im thirsty. c. Ill get you a blanket.
4. Im bored. d. Ill help you look for it.
5. I have lost my wallet/passport/ticket. e. Ill bring you a pillow.
6. I cant sleep. f. Ill get you some more headphones.
7. I cant hear the music. g. Ill just go and find out.
8. Can you tell me when well land? h. Ill get you one.
9. I cant put my seatbelt on. i. Ill bring you a sandwich.
10. Could I have a pen, please? j. Ill get you a newspaper.

2. Practice using the expressions above in dialogue.

Here is an example dialogue:
Steward : Can I help you?
Passenger: Yes, Im a bit cold.
Steward : Ill get you a blanket.
Passenger: Thank you.
Steward : Here you are.
Passenger: Thank you very much.

ACTIVITY 2 : Situation cards

In this activity you will make the most appropriate offer for each situation given.
You will be given a few cards with different situation in it. (The cards have been
provided on the next page).
Choose the cards randomly one by one and make the most appropriate offer. Used any
expression of making offer you have learnt.
Example :
Situation : Your mother is very busy preparing dinner in the kitchen. At the same time
your little sister asks her to help her do her homework.
Possible offer : Mom is busy right now, can I help you do your homework?
Situation cards
(Your teacher will cut and provide the cards. You can prepare yourself by studying this
activity before class is started)
Your sister has just broken
your leg. She has to stay in
bed for 2 months. She has 3
children and 2 dogs.
Your wife has an important
job interview tomorrow
morning but her car is at the
mechanics being fixed. She
also needs to take your
children to school at the same
time as the interview.
You see an old lady. She has
just been to the supermarket,
she is carrying a lot of heavy
bags and she wants to cross
the road.
You grandparents are moving
house. They have to transport
everything in their old house
to the new one. They dont
have a van, they need help.
You parents have to go away
for the weekend for a business
trip. They have lots of plants
in your house and 3 cats.
Your girlfriend is organising a
cocktail dinner party but she
cant cook or make cocktails
and she doesnt have any CDs
or records to play.
You are working in an
expensive restaurant. Some
customers said that the
restaurant is too cold and
smells bad.
You have a new boss at work.
You want to impress him/her
because you want a
promotion. Offer to do some
extra work.
Your house is in a bad state:
the walls need painting, one
window is broken and the
front door doesnt close
properly. You parents have no
money for repairs.
You friend had a big party last
night and his house is a
complete mess, the carpet is
stained with red wine, all the
dishes are dirty, there are cans
and bottles everywhere and the
toilet is broken. He needs
some help to clean it.
You friend had an accident at
work and she has to wear two
patches over her eyes for 2
weeks. She needs some helps
forher daily activities.
You are an old man, you have
come to visit your children,
you have arthritis and you
need help with lots of things.
MEETING 4
APOLOGIZING

Everybody makes mistakes sometimes. When it happens we need to apologize to tell

someone that we are sorry for having done something that has caused them inconvenience or
unhappiness.
Examples:
I must apologize to Isabel for my late arrival.
I'd like to apologize for my trouble making.
Trains may be subject to delay on the northern line. We apologize for any
inconvenience caused.
Here are some expressions you can use to make and respond to apologies
Making apologies:
I do apologize for... Please, forgive me for...
I must apologize for... Excuse me for ...
I apologize for... I'm terribly sorry for...
I'd like to apologize for... Pardon me for this...
I am so sorry for... Please, forgive me for my....
I shouldn't have... Please, accept my apologies for...
It's all my fault.
I'm ashamed of...

Accepting apologies:

That's all right. That's OK.

Never mind. I quite understand.
Don't apologize. You couldn't help it.
It doesn't matter. Forget about it.
Don't worry about it. Don't worry about it.
Don't mention it. No harm done.
No Expression How to use
1 Sorry This phrase is a general short apology. We use this when
we bump into people on the street. At once times, it
sounds too weak.
2 Im (so/very/terribly) sorry We use so, very or terribly to make the meaning
stronger. Terribly is the strongest.
3 Ever so sorry This phrase is quite formal but its a stronger apology
than just sorry.
4 How It is used to criticise ourselves and the mistake that we
stupid/careless/thoughtless of have just made.
me
5 Pardon (me)
6 Thats my fault Phrase 6 and 7 are to take all the responsibility for what
7 Sorry. It was all my fault happened. Phrase 7 is a little stonger.
8 I (do/must/would like to) It is used in formal situasion.
apologize for ...
9 Please excuse my (ignorance) It is used to apologize for our lack of knowledge or
ability. We can replace the word in bracket with other
nouns, e.g. careless, forgetfulness.
10 Please dont be mad at me It is used to ask the other person not to get angry. The
tone is quite informal.
11 Please forgive me for ... It is used in formal situasion.
12 Please accept my/our It is often used in formal letters. The word sincerest
(sincerest) apologies makes the apology very stronge and very formal.
ACTIVITY 1
Read and practice the following dialogue with a partner.
Andy : Excuse me, Sir.
Teacher : Why are you so late, Andy?
Andy : I am very sorry, but I got a traffic jam.
Teacher : Really? You told me the same thing every time you came late.
Andy : But, Sir. I was really trapped in the traffic jam. I do apologize.
Teacher : Next time, please come earlier, otherwise you will miss the lesson.
Andy : Yes, Sir. I promise!
Teacher : Good! Then you may have a seat.

ACTIVITY 2
Make conversations based on the situation below.
1. You have an appointment to meet your friend, but you are late because of the traffic jam.
2. You have lost your friends ticket to a concert.
3. You have let your friend copy your answers to the homework but all the answers are
wrong.
4. You borrowed a book from a friend a few days ago. You promised to give it back today,
but you forgot to bring it. Your friend really needs the book because she is going to have a
test tomorrow. Apologize her and offer the solution.
ACTIVITY 3
Please complete the following table with the appropriate expressions of apologizing!

Situation Expression Situation Expression

You kept You are a child
someone who is who has broken
phoning you on someones
hold for a long window
time
You have arrived You behaved
late at a badly when you
restaurant. Your were drunk last
friend has been there night.
waiting for you.
You have spilt You have eaten
someones drink your friends
chocolates

You have to tell You have just

someone their blown your nose
flight has been in front of
cancelled someone

You spilled your You didnt follow

drink on someones someones
clothes instructions
MEETING 5
COMPLAINING

What are complaints?

Complaints are expressions of "displeasure or annoyance" in response to an action that is seen
by the speaker as unfavorable. Suppose you want to complain about the pizza you have just
ordered because it's too salty, what are the expressions needed to express and respond to
complaints?

Complaining:
Here are expressions you can use when complaining:
I have a complaint to make. ...
Sorry to bother you but...
I'm sorry to say this but...
I'm afraid I've got a complaint about...
I'm afraid there is a slight problem with...
Excuse me but there is a problem about...
I want to complain about...
I'm angry about...

Examples:
1. I have a complaint to make. Your pizza is just too salty.
2. Im to say this but your food is inedible.
3. I'm afraid I've got a complaint about your child.He's too noisy .
4. I'm afraid there is a slight problem with the service in this hotel.
5. Excuse me but you are standing on my foot.
6. I want to complain about the noise you are making.
7. I'm angry about the way you treat me.

Responding to complaints
Positive response to complaints:
I'm so sorry, but this will never occur / happen again.

I'm sorry, we promise never to make the same mistake again.

I'm really sorry; we'll do our utmost/best not to do the same mistake again.
Im sorry about that.
 Negative response to complaints:
Sorry there is nothing we can do about it.
I'm afraid, there isn't much we can do about it.
We are sorry but the food is just alright.

Things to remember about complaints:

When expressing a complaint in English, it helps to be polite. Although "I'm angry about your
pizza. It's too salty" is one possible way of expressing a complaint, it is considered too rude
and you'd better use more polite expressions if you want to get what you want!

ACTIVITY
You are going to make complaints and requests using the words and pictures in the cards.
Below is example dialogue you can use in this activity.

A: Excuse me! There appears a fly in my soup.

B: Im very sorry about that.
A: Could you bring me a new bowl?
B: Certainly. One moment please.

Procedure:
1. Choose one card and make complaint based on the words and pictures on your
card. Use expressions you have learned.
2. After your partner (probably your teacher) apologizes, make a request based on
the words and pictures on your card.
3. Choose other cards and repeat no 1 and 2 until you finish all cards.
4. Exchange role and repeat this activity.
MEETING 6
EXPRESSING PROBABILITY

Read the following dialogue

Situation : I am waiting for Julie with another friend, David.
I ask : Where is Julie?
David guesses:
She must be on the bus. (I'm fairly sure this is a good guess)
She might come soon. (maybe)
She could be lost. (maybe)
She may be in the wrong room. (maybe)
She can't be at home. (I'm fairly sure this isn't true)
In this dialogue, David does not know exactly where Julie is and is not sure with his answer.
Therefore, he used words in bold which is known as modalsto show probability.
Look at the following diagram. It shows the modals to express probability in order of
probability.

- isnt cant be could be may/might be must be is +

Below is how you use modal in sentence :

must + infinitive
might / might not + infinitive
could / could not + infinitive
may / may not + infinitive
can't + infinitive
For example : She must be on the bus be is infinitive

Besides those modals, another modal such as should and shouldn't are used to make an
assumption about what is probably true, if everything is as we expect:
They should be there by now.
It shouldn't take long to drive here.
Another useful expression for probability and improbability
It will probably rain this evening.
It is probable/likely that my grandfather repairs my bike.
May be / perhaps the problem wont be serious.
I doubt/guess/suppose she will come to your party.
No, probably not.
I don't suppose my grandfather will repair the bike.
I doubt my father will buy me a new computer, either.
She is unlikely/likely to return home early this evening.
I'd be surprised if he got the best score.
ACTIVITY 1
Make predictions about the things below happening during your weekend, how likely that thing
is to happen. Use the expressionof probability and improbability you have learnt.
1. Rain
2. Hail
3. Cloudy
4. Meet an old friend in the street
5. Spend more than 500 dollars
6. Get drunk
7. Lose something
8. Get caught in a traffic jam
9. Watch lots of TV
10. Get a cold
11. An argument
12. A gift (= A present)
13. Photo
14. Study
15. Travel
16. Work overtime
17. Borrow or lend money
18. Meet a colleague
19. Make new friends
20. Have a quiet weekend

ACTIVITY 2
Make predictions using expression of probability and improbability for the following situations.

1. You are talking to your friend. While talking she cant see you in the eyes. Her voice is
shaking. She often changes her story.
2. Ive bought a lottery ticket. There is a chance Ill become a millionaire.
3. I didnt have enough time to prepare for my exam. Im not sure Im going to pass the
exam. I dont feel very confident.
4. She is an American. Shes just lived in Paris for few weeks. She never learns and speaks
French.
5. I only remember putting my keys in my pocket, on the table and in the drawer. Now, my
key isnt in my pocket or on the table.
6. Our team has practiced hard for 3 months. They are playing very well today and their
opponent seems weak.
MEETING 7

GIVING AND RESPONDING TO GOOD AND BAD NEWS

How do you express your feeling when you have a good and bad news?
And how do you respond on them if your friends say so?
There are so many expressions according to respond and express; bad and good news.
Therefore, you have to make sure that you express and respond in appropriate ways meaning
that you use the right expressions.
There are different ways to give good and bad news as following:
I'm really pleased to tell you... I'm afraid I've got some bad news for
I've got a bit of good news to tell you.. you...
I've got some good / brilliant / great / I'm sorry I've got a bit of bad news to tell
wonderful / splendid news for you... you..
You know what! I've got a bit of great I really dont know how to say it, but
news for you... Im sorry to have to say this, but
Great news for you... I really feel bad to have to say this, but

Responding Good News

No Expression
1 Congratulations!
2 Good/ great/ nice job!
3 Lucky you!
4 That's good / brilliant / great
/ wonderful / splendid news!
What a fantastic / good /
brilliant / great / wonderful /
splendid news!/ Great news!
5 Im so happy for you!
How to use
It is used when something good happened, e.g. getting
married/engaged/a job/promotion, having a baby/ a
wedding anniversary/ some success, receiving an
award/recognition, beind accepted into college, etc.
It is used when a person did something good
It is used when something good happened to the person
by luck, when they received something nice or a good
opportunity, e.g. winning a lottery, receiving free tickets
etc.
It is used to respond to some information or a piece of
news, for example:
My son passed all his exams.
Thats great news!
It is used when there is (or will be) a very positive

6 Good for you!
Responding Bad News
No Expression
1 Im so sorry to hear that.
Im sorry to hear such
terrible news.
Im awfully sorry that
My goodness!
2 That must have been awful.
That must have been hard for
you.
(serious bad experience only)
Other expressions to respond to news
Responding to good news
Wow, that sounds exciting !
Thats great ! / Sounds great!
How fantastic ! / Incredible! /Superb!
That sounds like great news!
Thats wonderful / fantastic!
Im glad to hear that!
Oh, how wonderful!
I cant believe that!
change in someones life, especially when their life will
be very different as a result, for example:
Were going to have a baby!
Congratulations! Im so happy for you! Youll be
great parents.
It is used when a person has done (or is going to do)
something to make their life better, for example:
I quit smoking last year.
Good for you!
How to use
It is used when you hear about sickness, death, divorce,
job loss, financial trouble, big disappointment, and other
serious problems or pieces of bad news that can make a
person very sad..
It is used when someone tells you about a bad experience
they had. This phrase can be use for a serious bad
experience (accident or death) or a less serious bad
experience.
Responding to bad news
I cant believe it!
Poor you!
I do sympathize with you.
Please, accept my deepest sympathy.
I know how you must be feeling.
Oh, dear !
Too bad !
Thats awful / a pity / unfortunate.
ACTIVITY 1
1. Read the dialogue below.
2. Do the speakers talk about good or bad news?
3. Find out the expressions of giving good and bad news!
4. Find out the expressions of responding to good and bad news!
5. Practice the dialogue with your partner!

William : And Matt has just come into the studio hello Matt.
Matt : Hello William.
William : Now the reason I have called you into the studio today is because I have some good news.
Matt : Ah excellent I like good news.
William : I am going to be getting married next month
Matt : Oh congratulations, thats fantastic news! Are you excited?
William : I am very excited, yes! Erm and er..yeah so
Matt : Are you getting married in a church?
William : No, were not getting married in a church but er, no, were doing the modernthing
Matt : Youre doing the modern thing rather than the traditional
William : Yes, thats right.
Matt : Very good.
William : Thats my news.
Matt : Thats splendid news. I also have some very exciting news
William : You dont! Do you also..?
Matt : I I also have some exciting news.
William : Whats your news?
Matt : In one months time, my wife is having a baby boy our first child.
William : Is she?!
Matt : Yes, she is.
William : Wow, I didnt know that! When did you well, you must have found out along time
ago
Matt : I found out a long time ago, but weve been keeping it quiet.
William : Oooh, well congratulations! Do you know if its a boy or a girl?
Matt : I said it was a boy.
William : Oh yes! Good point OK Matt, thats all I wanted to tell you.
Matt : Ah, fantastic well, good luck.
William : Good luck to you too. Bye bye.
ACTIVITY 2
Tell your friend/family the following news properly
1. You have just passed your driving test.
2. You have won 100 millions in the lottery.
3. You will get married next month.
4. Your son get first rank in his class.
5. You get scholarship to study in your favorite university in UK.
6. You broke your arm so you couldnt come to your friends birthday party.
7. You will come home late because of a sudden
work at office.
8. You lost your golden ring given by your
mother, tell your mother! A man receives a phone call
from his doctor.
9. You didnt pass your exam, tell your parents!
The doctor says, "I have some
10. You are broke because of gambling, tell your good news and some bad news."
The man says, "OK, give me the
partner. good news first."
The doctor says, "The good
Respond to the following news properly news is, you have 24 hours to
live."
1. My brother passed the final exams.
The man replies, "Oh no! If that's
2. My cousin had a terrible accident. the good news, then what's the
bad news?"
3. I got a promotion at work. The doctor says, "The bad news
4. I lost my job. is, I forgot to call you yesterday."

5. My first short story has been published

recently.
6. I obtained a cholarship to study abroad.
7. I was refused a grant to study abroad.
8. Your sales people have sold many products.
9. Your friend told you that he is going to have a baby boy.
10. After an accident your friend cant work for 2 months and got depressed.
MEETING 8
INTERRUPTING PEOPLE
There are many reasons why a person may interrupt
others while speaking. Sometimes, when you don't understand
what your interlocutors are saying or you don't agree with
them, you want to interrupt them to ask for clarification or to
disagree with the point they are making. The phrases below
showcase the formal and informal ways to enter a conversation
if interruptions are necessary.

POLITE INTERRUPTION IMPOLITE INTERRUPTION

I'm sorry to interrupt, but...." Will you let me speak?

Sorry, I didn't catch that, is it possible to repeat
the last point.."
Excuse me (name), may I add to that...?
Do you mind if I jump in here?"
Pardon me...
I don't mean to intrude...
While that is an important point, it's also
important to add...
Before you move on, Id like to say something.
Before you go on, Id like to say something.
Excuse me for interrupting but
Excuse me for butting in but..
Sorry for interrupting but.
Just a moment, Id like to.
If I could just come in here. I think...
Cant you be quiet for a moment?
Will you just shut up for a minute, please?
What was that?
Hold on/Hold up while I say...
Be quiet...
It's my turn to talk...
What are you talking about?
But, I already said....
You're not listening to me... I said....
What did you say?
Can I just say something here?
Can I stop you there for a moment?
Can I just butt in for a second?
Can I just mention something?
Can I just add something here?

Remember, if interrupting politely doesnt work, you can interrupting impoletely.

Impolite interrupting doesnt mean you are rude and not showing the respect but it
used to get someones attention and sometimes to show strong warning
ACTIVITY I
Read the following dialogue and try to find out the expression of interupting people.

Steve : Over the last four weeks, myself and Jill have gone over the performance statistics
for the customer service department, the response rates, closing down enquiry.
Fred : Excuse me for interrupting, but who asked you to do this? I'm the Customer Service
Manager and I wasn't aware that this was taking place.
Steve : It was the Sales and Service Director. So, as I said we have looked at the different
performance statistics and we have found that although the majority of teams are
meeting their targets, they are doing it by manipulating the statistics .
Fred : Just a minute!, how can you say that? I haven't seen you down here reviewing my
team!
Steve : Do you mind if I finish? As I was just saying, our review has shown that the level of
customer service isn't up to the appropriate standard. We came to this conclusion by
monitoring a random selection of responses to customer emails and customer phone
calls to the service desk.
Sally : Sorry to butt in, but may I just ask what the percentage of this random sample was?
Steve : Well, the sample covered the whole service desk and......
Jill : If I can just come in here Steve. I was responsible for doing the monitoring. And
over a period of two weeks, we monitored on average 5% of customer calls and 3% of
emails.'
Sally : To be honest I don't think that monitoring 5% of customer calls and 3% of emails
gives a fair representation of the quality of service the customer service department .
Steve : You may have a point there and it is something that we have thought about. But it's
the standard random sample size we've used before. So, as a result we feel should be
implemented to the customer service department as soon as possible. The first ......
Fred : Hang on a minute! Have you thought about how long that will take and.......
Jill : I think you should let him finish!
Steve : Fred, let me come back to that later! As I was just saying.....
Fred : I'm sorry, I don't think you have thought this through.
Steve : May I just finish! You'll have an opportunity to make any comments shortly.
Answer the following questions with items from the box. One of the item is extra.

I think you should let him finish.

Sorry to butt in but may I just ask.....
Just a minute!
If I can just coming here...
Do you mind if I finish...
Let me come back that later!
As I was just saying
Excuse me for interrupting but....
You may have point there..
May I just finish?
Its my turn to talk!

1. A different way to say 'sorry to interrupt, can I ask', is .....

2. When another person asks the person that has interrupted to stop and let the speaker
continue, is ......
3. A very impolite way to interrupt somebody, is ......
4. A direct way to say 'can I continue what I was saying' when you are interrupted by
someone, is ......
5. A way to tell somebody that has interrupted you that what they have said is possibly valid,
is
6. A very polite way to interrupt somebody, is .....
7. A way to say 'going back to where I stopped before the interruption', is ....
8. A polite way to deal with an interruption by saying you'll answer their question later, is ......
9. A polite way to say 'can I continue what I was saying' when you are interrupted by
someone, is ......
10. A phrase of interruption that a colleague uses when they want to add
something to what you have said, is....
ACTIVITY II
Please express the interrupting people expression based on the following situation.

WHAT WILL YOU SAY?

1. You and your friends have a plan to spending your holiday in Bali. One of your friend
explains about the schedule and location that you will visit but your dont understand her
explanation.
2. Your teacher gives you new task for speaking class. Her explaination is not clear to you.
Interrupt her and ask for the clarification.
3. Your head class tells you about the list of activities for summer festival in your school. You
are not in the same opinion with her. Please interrupting her and add your opinion.
4. Your group have to present your assignment in front of the class. When you do
presentation, all of your classmates are so busy with their work and the dont pay attention
to your presentation.
5. You have an important meeting with your secretary but she talk to fast and her explaination
isnt clear.
6. You are in the meeting. When you explain something someone interrupt you because he
doesnt understand what youve said. You want to continue your explaination.
7. Your parent arguing about your education. They dont pay attention on your opinion.
Interrupt her and tell your opinion.
8. Your sister sing a song very loud in the midnight. She doesnt realize that she disturb other
family member and even your neighbor.
9. Your younger brother play talking with his friends in front of your room. You need a quiet
atmoshphere for studying. Interrupt him and ask him to go to another room.
10. Your boyfriend is talking with his friend but you need to tell him that you want to go home.
MEETING 9

EXPRESSING LACK OF UNDERSTANDING AND

ASKING FOR CLARIFICATION

Here is a list of useful English phrases you can use to express lack of understanding (that is,
when you fail to understand what has been said to you) and seek clarification from the person you
are talking to.

A. Express Lack Of Understanding ( When you fail to understand what has been said to you)

I beg your pardon? I don't quite see what you mean.

I beg your pardon, but I don't quite I'm not sure I got your point.
understand. Sorry, I didn't quite hear what you said.
I'm not quite sure I know what you mean. Sorry, I didn't get your point.
I'm not quite sure I follow you. I don't quite see what you're getting at.

B. Ask For Clarification ( When you don't understand what someone has said, you can ask for
clarification)

What do you mean by...? Could you explain what you mean
Do you mean...? by...?
Could you say that again, please? Could you give us an example?
Could you repeat please? I wonder if you could say that in a
Could you clarify that, please? different way.
Would you elaborate on that , Could you put it differently, please?
please? Could you be more specific, please?
Could you be more explicit?

C. Clarifying one's point or idea

Let me explain that... In other words...

Let me explain that in more detail... To say this differently...
Let me put it in another way... To put it differently...
Sorry let me explain...
ACTIVITY 1
Samir is a Moroccan university student in an American University. He is now talking to
the foreign student counselor, Mr. Taylor. Read the conversation and answer the following
question.
Did Mr. Taylor know that burping in Morocco is not considered offensive? How do you know?
Samir : Good morning, Mr. Taylor!
Mr.Taylor : Good morning. Please have a seat. Can I help you?
Samir : Yes, Mr.Taylor. Id like talk to you about an embarrassing experience I had this
weekend.
Mr. Taylor : An embarrassing experience? What do you mean?
Samir : Well, I was invited by a friend of mine for dinner. His family was really nice
and hospitable. But then something happened which made them stare at me.
Mr. Taylor : stare at you? I dont quite follow you. Could you be more explicit?
Samir : Well, actually, they didnt seem to like my burping.
Mr.Taylor : Oh my dear, do you mean you burped during the meal? Thats culturally
inappropriate.
Samir : What do you mean by culturally inappropriate?
Mr.Taylor : Well, what Im trying to say is that what you did is not acceptable in our
society. Its even- sorry to say the word disgusting.
Samir : Oh dear! But I was taught in my family to thank God whenever I burp.
Mr. Taylor : Really? In that case, all youve got to do is explain the matter to your friend.
Samir : Thanks, Mr.Taylor
Mr.Taylor : Youre welcome

Complete the chart with expressions from the dialogue

Showing lack of understanding Asking for clarification

ACTIVITY 2
What would you say in the following situations?
1. You didnt hear well your teachers instructions.
2. Doctor: You really have a stomach ulcer and therefore you have a terrible pain. I advise
you to go on diet.
You:( express lack of understanding and ask for clarification)
3. Because of their accent, you didnt understand what some tourists asked you. Tell them
that you didnt understand.
You :
4. You were chatting with an American girl, when she used an idiom you didnt understand.
Tell her that you didnt understand and ask for more clarification.
You : .
MEETING 10
TELEPHONE CONVERSATION
Communicating properly on the phone is important, as the person you are speaking to
cannot see your facial movement or your body language. It is also vital to use the right level of
formality. Here are some phrases that you can use in an English telephone conversation.

Answering the phone

Hello? (informal)
Thank you for calling ( companys name), Jody speaking.
How can I help you?
( name) office. May I help you?

Introducing yourself
Hey George. It's Lisa calling. (informal)
Hello, this is ( name ) calling.
Hallo, it's ( name) from ( office name) here.

Asking to speak with someone

Is ( name) in? (informal) / Is ( name )there, please? (informal)
Can I talk to your ( brother, sister, father,etc.)? (informal)
I am trying to get in touch with ..... ( informal)
Is .......there please? ( informal )
Id like to speak to...
I am trying to contact...
May I speak with Mr. Green, please?
Would the doctor be in/available?

Connecting someone
Just a sec. I'll get him. (informal)
Hang on one second. (informal)
Please hold .... / One moment please...
All of our operators are busy at this time. Please hold for the next available person.

Taking a message for someone

Sammy's not in. Who's this? (informal)
I'm sorry, Lisa's not here at the moment. Can I ask who's calling?
 I'm afraid he's stepped out. Would you like to leave a message?
He's on lunch right now.Who's calling please?
He's busy right now. Can you call again later?
I'll let him know you called.
I'll make sure she gets the message.

Leaving a message with someone

Yes, can you tell him his wife called, please.
No, that's okay, I'll call back later.
Thanks, could you ask him to call Brian when he gets in?
Do you have a pen handy. I don't think he has my number.

Confirming information
Okay, I've got it all down.
Let me repeat that just to make sure.
Did you say( information).?
I'll make sure he gets the message.

Leaving a message on an answering machine

Hey Mikako. It's Yuka. Call me! (informal)
Hello, this is Ricardo calling for Luke. Could you please return my call as soon as
possible. My number is 334-5689. Thank you.
Hello Maxwell. This is Marina from the doctor's office calling. I just wanted to let you
know that you're due for a check-up this month. Please give us a ring/buzz whenever it's
convenient.

Finishing a conversation
Well, I guess I better get going. Talk to you soon.
Thanks for calling. Bye for now.
I have another call coming through. I better run.
I'm afraid that's my other line.
I'll talk to you again soon. Bye
Example :
Practice this informal telephone conversation with your partner!
Shirley: Hi, Joanna, it's Shirley.

Joanna: Hello, Shirley!

Shirley: I was wondering if you'd like to go into town and do some shopping on
Saturday?

Joanna: Oh, I'd love to, but I'm afraid I can't because I promised Mom I'd help her
clean the house on Saturday.

Shirley: That's a shame. Tina will be coming, too, and we thought we'd have lunch at
that new caf on Bond Street.

Joanna: That sounds like fun. Well, sorry. I can't let Mom down. Thanks for asking
though. Maybe another time?

Shirley: Sure. Talk to you later, Joanna. Bye!

Joanna: Bye, Shirley.

Here is a more formal telephone conversation between two businessmen.

Brian: Hello, this is Brian Adams from ABC company speaking.
George: Hello Brian, George here. I was expecting your call. How can I help you?
Brian: George, I would like to inform you about next project. It is important that we
meet tomorrow to discuss our strategies.
George: Yes, I agree, Brian. How about at 10 am?
Brian: No, I'm terribly sorry, but I have another appointment then. Do you have any
free time after lunch?
George: I believe I have a meeting with a new client. Perhaps we could meet early
evening?
Brian: Very well, although I'm afraid I will have to leave by seven.
George: That's fine. It will not take more than an hour, will it?
Brian: No, I shouldn't think so.
George: I'll look forward to meeting you tomorrow, then.
ACTIVITY I
Read the telephone conversation below. Thelma is phoning her dental clinic
to make an appointment with her dentist. Fill in the missing words.

Receptionist: Thank you for calling Maple Dental Clinic........................

Thelma Wods: Hi, Sylvia............................... how are you?
Receptionist : Im fine Mrs. Wood. ..........................
Thelma Wods : Well actually I have a bit sore of tooth. I am hoping to see Dr. Morris as
soon as possible. ..........................................?
Receptionist : I am afraid hes booked this week. I can put you in for 2pm next Tuesday. How
does that sound?
Thelma Wods : .......................2 pm next Tuesday? I think i cannot wait until next Tuesday. Can
you check another day for this week?
Receptionist : Dr. Morrish would be avaible on Wednesday at 6 pm but he will has to leave by
8.................................?
Thelma Wods : That's fine. It will not take more than an hour, will it?
Receptionist : Great. Ill give you adress of our new office. Do you have a pen handy?
Thelma Wods : .......................................please. Okay go a head Sylvia.
Receptionist : We are on 723 Baltic Avenue. Suite 004.
Thelma Wods : Okay I got it. ............................................
Receptionist :......................................

ACTIVITY II
Make telephone conversation based on the following situation and do a role play with your
partner.
1. Your best friend doesnt go to school for 3 days but you are busy enough to visit her. You
call her house for asking about her condition.
2. You want to have hair coloring in the beauty salon and you would like to come after work at
5 oclock pm.
3. You have got stomachache and you want to see the doctor. You would like to come during
your lunch time at 12 oclock.
4. Your friend inviting you to join with her next weekend but you have made appointment with
your sister.
 5. You are a receptionist in the spa therapy. Someone call you to ask about schedule for
massage.
6. You want to call your friend due a schedule for next group work but she isnt at home. Leave
a massage to her mother by phone.
7. You have an appointment tomorrow with your dentist, Dr. White, at 8 am. Call his office and
try to reschedule your appointment to next week. You are free next week on Thursday and
Friday in the early morning.
8. You have never travelling to another country. Tomorrow, next week you will go for the first
time and you dont have idea how to prepare it. Call your friend for help.
9. Its holiday time.One of your best friend will call you soon for help. Give her recomendation
about the destination.
10. You want to call your sister who is living in different country but her handphone is so busy.
Leave the massage in the answering machine.
MEETING 11
MAKING AN APPOINTMENT

Being able to make and cancel an appointment is an important skill in English. You need to be
able to:
make an appointment,
respond to an appointment and
cancel or reschedule an appointment.
Here are some expressions you can use to do this concisely and clearly.
A. Expression Asking to meet
"Are you available on the 17th?" "Would Friday suit you?"
"Can we meet on the 16th?" "Is next Tuesday convenient for
"How does the 3rd sound to you?" you?"
"Are you free next week?" "What about sometime next week?"

B. Expression Agreeing on a date

"Yes, Thursday is fine." "Thursday would be perfect."
Thursday suits me." "Yes, Thursday is fine."

C. Suggesting a different date

"I'm afraid I can't on the 3rd. What about the 6th ?"
"I'm sorry, I won't be able to make it on Monday. Could we meet on Tuesday instead?"
"Ah, Wednesday is going to be a little difficult. I'd much prefer Friday, if that's alright
with you."
"I really don't think I can on the 17th . Can we meet up on the 19th?"

D. Setting a time
"What sort of time would suit you?"
"Is 3pm a good time for you?"
"If possible, I'd like to meet in the morning."
How does 2 pm sound to you?"
E. Changing the arrangement
"You know we were going to meet next Friday? Well, I'm very sorry, but something
urgent has come up."
"I'm afraid that I'm not going to be able to meet you after all. Can we fix another time?"
"Something has just cropped up and I won't be able to meet you this afternoon. Can we
make another time?"
Unfortunately, due to some unforeseen business, I will be unable to keep our
appointment for tomorrow afternoon.Would it be possible to arrange another time later
in the week?

Here are some examples how to use the expressions in the dialogue. Practice the dialogue.
Making an appointment for meeting
Sam: Good morning Jane. This is Sam from Morgan International.
Jane: Good morning. What can I do for you?
Sam: I want to meet you about the requirement of a air-conditioning in your office.
Jane: Oh yes! We want a new air-conditioning plant. Did my assistant Sarah tell you aboutit?
Sam: Yes, she called us. Can I meet you this Friday morning?
Jane: I am afraid, I am tied up in the morning, but any time after lunch is fine.
Sam: Good. How about 2.30 pm?
Jane: 2.30 pm sounds fine. You can visit my office.
Sam: Thank you. I will be there. See you on Friday, 2.30 pm
Jane: Sure Sam! Bye!

Rescheduling the appointment

Jane: Hello, this is Jane from Apex Tech.
Sam: Hello Jane. How are you?
Jane: Im fine. I am calling about our Friday appointment. I am sorry but I have to cancel the
meeting as something urgent has come up.
Sam: Okay. When is it convenient to meet you then?
Jane: Well, I am free Monday morning. Will that be ok?
Sam: Thats fine.
Jane: Great! Then we can meet on Monday at 10.30 am Sorry for the change!
Sam: No problem. I can understand.
ACTIVITY 1
Read the customer information, then use the treatment chart to complete the appointment sheet
for Amy, the stylist and therapist. Make and practice the dialogue.

Service or treatment Time needed Stylist/Beauty Therapist

Blow dry 30 mins Amy, Saira, Kim

Fringe trim 15 mins Amy, Saira, Kim
Color-highlights 90 mins Qualified colorist-Amy,
Saira,
Deep cleansing facial 60 mins Amy, Saira
Mini-facial 30 mins Amy, Saira

Appointments - Amy
Time Slot Customer Name Treatment
11 00
15
30
45
12 00
15
30
45

Customer Information:

1. Mrs. Hughes phones. She wants a mini-facial and she would like to come in during her
lunch hour at half past twelve.
2. Emma Bradshaw needs her fringe trimmed. She wants to come in as early as possible
the earliest time slot is 11.00 am
3. Simone Lang is coming in at 11.30 am for a blow dry.
ACTIVITY 2

You are going to make a phone call to make an appointment with a doctor, a veterinarian and a
counselor. The following is your schedule. Make the appointment so it meets both your and the
other parties schedules. (Your teacher will be your partner and already has the schedule of the
doctor, veterinarian and counselor.)
 TEACHER SHEET

Sample conversation:
Student A: Hello. I need to make an appointment withthe doctor.

Student B: How about Monday at 3:30 pm?

Student A: No, I have a class every afternoon until4 oclock. Are there any appointments
openin the morning?

Student B: Can you come Wednesday at 9:00 am?

Student A: No, I have a dentist appointment then. How about 12:30 pm?

Student B: Im sorry, the doctor is at lunch between12:00pm and 1:00 pm every day. Can you
comeThursday at 10:15 am?

Student A: Yes, Im free then

MEETING 12
SHOPPING

Read the following dialogue between a salesperson and a customer (Gloria)!

Salesperson : Can I help you?
Gloria : Yes, Im looking for a sweater in a size medium.
Salesperson : Lets seeheres a nice white one. What do you think?
Gloria : I think Id rather have it in blue.
Salesperson : OKheres blue, in a medium. Would you like to try it on?
Gloria : OKyes, I love it. It fits perfectly. How much is it?
Salesperson : Its $50. It will be $53 with tax.
Gloria : Perfect! Ill take it.
In the dialogue, there are several phrases (in bold) which are very useful when we go shopping.
Can I help you? or May I help you? is what a salesperson normally says to greet a
customer.
Im looking for a here means I dont know exactly which one I want.
Size medium. Clothing usually comes in small, medium and large sizes. Some
womens clothing comes in number sizes, usually ranging from 2 to 16.
Lets see An expression used when a person wants to think something over to
make a choice or decision, or to look for something.
Id rather have it in here means I dont like this exact one. I would prefer it in a
different color/size/material, etc.
Would you like to? is a polite way to ask Do you want to?
Try it on means to test the fit or appearance of a garment by putting it on. Try on
is a separable phrasal verb, so the object it goes between try and on.
How much is it? means How much does it cost? Notice that the main sentence
stress falls on is in this question.
Ill take it means I will buy it.
Another Shopping Expressions
1 Useful phrases a shop assistant says
2 Useful phrases a customer says
3 Asking for different size or color
4 Talking about the price
5 Trying something on
6 Paying
7 Asking what things are made of
"Can I help you?"
"Are you looking for anything in particular?"
"Do you need any help at all?"
"I'm looking for "
"I'd like to buy"
Do you have it / them in size .. please?
Do you have this/these in a smaller / bigger /
larger size please?
Can I try the larger / small one please?
Do you have it / them in a different colour
please?
This is a little too tight / loose, do you have
another one?
How much is this?
How much are these?
How much does this cost?
How much is that . in the window?
"Is this in the sales?"
"Is this on sale?"
"I'd like to try this on please. Where are the
changing rooms?"
"Can I try this on?"
"Where I can pay?"
How would you like to pay?
Can I pay by credit card / in cash?
Ill pay in cash
Ill pay by card
Are these shoes leather?
Is this glass crystal?
Example of shopping for a T-shirt

A: Can I help you?

B: Yes, I'm looking for a T-shirt.
A: What size are you?
B: I'm a medium.
A: What color would you like?
B: A blue one.
A: Here you are.
B: Thank you. Can I try it on?
A: Certainly, the changing room is over there.
B: Thank you.
A: How does it fit?
B: It's fantastic. I like it.
A: Yes it looks nice on you.
B: Thank you. I'll buy it.
A: OK, how would you like to pay?
B: Do you take credit cards?
A: Yes, we do.
B: OK, here's my credit card.
A: Thank you. Have a nice day!
B: Thank you, good bye
ACTIVITY 1
1. Pretend you are buying something from a shoe store.
Role play a conversation between a clerk (A) and a customer (B).
Ask for help in finding the item you want to buy.
Find out price and any other information you need.
Pay for the item at the checkout counter.
2. Pretend you are buying something from a grocery store.
Role play a conversation between a clerk (A) and a customer (B).
Ask for help in finding the item you want to buy.
Find out price and any other information you need.
Pay for the item at the checkout counter.
3. What do you say if you want to know ...
a. If the carpet is made of wool.
b. If the trousers are made of cotton.
c. If the handbag has another color.
d. How you can pay your goods.
e. If the ring has bigger/smaller size.
MEETING 13
ASKING ABOUT AND GIVING DIRECTIONS

Important Vocabularies:
Traffic light Go straight on ...

Roundabout Cross

Zebra crossing Go over (the bridge)

Sidewalk Go along (the

river/beach)

Near Go through (the

park)

Beside Go up / down (the

street/hill)

Next to Turn left / right

Opposite Take the second

(first/third/...)
turning on left / right
Asking about direction
To ask about directions use these questions:
How can I get to . . . from here?
How can I get to . . . ?
Can you show me the way to...?
Can you tell me how to get to . . . ?
Where is . . . ?
What's the best way to get to . . . ?
Say "Excuse me" before you ask a person. To make it sound like a question, make your voice
go up on "me". For example :
"Excuse me. How can I get to (the railway station) please?"

Giving directions
Use basic English to offer directions. Short phrases are best. Speak slowly and use very
careful pronunciation. Spell out a word if necessary.
The easiest way is to
The quickest way is to
The best way is to

Examples:
The easiest way is to go right on Commercial Avenue.
The quickest way is to take Road Number 1.

To give directions use these expressions:

Go straight on Go into/out of ...
Go past the restaurant/school... Cross the street
Go as far as... Turn left/right
Go across ... Take the first/second/third (turning)
Go through ... to the left/right.
Go around... The ... is beside/in front of/next
Go up/down ... to...the....
Use transitions
after than when you get togo
then finally
next

Offer rough estimates of time or length of travel

Some people feel better knowing how long it will take to get from A to B.
Its just around the corner (not far). Its about a five minute walk.
Its not far. Its about a twenty minute bus ride.
Its a bit of a way. (it takes a while)

Use landmarks
Tell the person what to watch for.
You will see a large clock on the right.
You will pass a gas station.
Its across from the blue church.

Note : If you dont know the way dont guess! Dont just shake your head and walk away.
Use one of these phrases:
Im sorry, Im not from here.
Im afraid I cant help you.
Sorry I dont know my way around here.

You may offer another solution as following:

You could ask the bus driver.
You could ask the front desk clerk.
Follow me. Ill show you the way.
Do you want me to draw you a map?
Dialogue 1
Mr. Taylor : Excuse me, how can I get to cinema?
Mr. Brown : The quickest way is to go along the Third Avenue. Then, turn left into
Maple Street. After that go past the school, the cinema is between gym and
supermarket.
Mr. Taylor : How far is it from here?
Mr. Brown : Are you going by car or by bus?
Mr. Taylor : By car.
Mr. Brown : Its about 10 minutes.
Mr. Taylor : Its quite close. Ok, thank you.
Mr. Brown : Youre welcome.

Dialogue 2
Mr. Kato : Excuse me, where is the closest supermarket?
Mr. Made : Im afraid, I cant help you. You could ask the taxi driver over there.
Mr. Kato : Ok, thank you.
Mr. Made : Youre welcome.
ACTIVITY 1
Look at the map and follow the directions. Find out where the directions lead you!

1. You are at The Silton Hotel. Go straight ahead on Roy Street until Rings Avenue.

Turn right and go past the Scout Monument and take the first right. Go over the White

Bridge and go past the roundabout. Dont turn right or left. Go straight until Joy

Street. Turn left and the place is opposite Dantes House.

What place is it ? ....................

2. You are at Elliot Castle. Go past the roundabout, as far as Kings Street. Turn right and

go straight ahead. Take the third left and you find the place.

What place is it ? ....................

3. You are at Elliot Castle. Go as far as the roundabout and turn right. Dont go past the

roundabout. Take John Terrace and go as far as Grass Street and turn right. Go

straight until Roy Street and turn right. Go past the Dale Hotel and turn right at the

traffic lights. Go straight ahead on Rings Avenue and the place is on the first right,

before the Scout Monument.

What place is it ? ....................

ACTIVITY 2
Now, its your turn! Look at the map and practise to give directions orally. Use various
phrases/expression to ask and give direction you have learnt in this meeting.

1. Can you tell me the way to the post office? (Youare at the hospital)
2. Where is the swimming pool? (You are having lunch at the restaurant)
3. Can you tell me the way to the school? (You are at the police station)
4. Excuse me, how can I get to the stadium?(You are at school)
5. Excuse me, how do I get to the station? (You are at the travel agent)
MEETING 14

SUGGESTION AND ADVICE

In daily communication, we often suggest or
advice someone for doing something. Suggestion or
advice expression is the statement for giving suggest or
advice to make someone better next time. For example,
parents suggest or advice to their child, a friend advises
to other friend or to us. It happens while someone has got
bad condition or certain occasion.
Here are some ways to ask and give advice or
suggestion someone for doing something and also the
ways to accept or reject suggestion or suggestion.

Asking Suggestion or Advice Giving Suggestion or Advice

Do you have any suggestion for me? Youd better.

Will you give me some suggestion, please? You could (might).
Shall I come back later? I suggest that you.
Any idea? I recommend that you
Where do you think I can get......? You really should.
Can you tell me what happened? I strongly advise you /I advise
Please tell me what should I do? I think you should.
What would you advise us to do? Maybe you should
Do you have any suggestions? Why do not you
What do you think I should do? Id like to suggest that .
What do you suggest? You should..
Would you like to..? Its better for you ..
Shall we go. ? You must
Make sure you .
 Accepting Suggestion or Advice Rejecting Suggestion or Advice

Thats a good/nice/wonderful idea. I dont think so.

Yeah, sure. I tried that, but it didnt work.
Thank you. Ill try that. Thanks, but that wont help because.
Why didnt I think of that? I dont want to do that because.
I think youre right. Thats a good idea, but.
Thats sounds good. Im afraid I cant do that.
Sure. Ill do that. I think it cant solve my problem.
Why not? No, let's not / No, I'd rather not.
Yes, with pleasure. I don't feel like it.
Yes, I feel like taking a walk. What an awful / bad idea!

Things to remember about suggestions:

1.The verb "suggest" can be followed by either:

should + verb = I suggest (that) we should go to the theater.

a verb (in the subjunctive form)= I suggest (that) we go to the
movies.

2."That" is optional:

"I suggest that we should visit Paris."

"I suggest we should visit Paris."

3. When you reject someones suggestion it will be better if you can tell the
reason. You also need to pay attention of your voice intonation.
ACTIVITY I
Fill in the blank the folowing dialogue with the best advice and suggestion.
1. A : Hi Sam, you look so sad, are you okey?
B : Hi Tan, well Im not sure. I got car accident last night.
A: Really? Did you get any injury?
B : No. Everything was Ok until I found many scratches in my car. I cant tell my
father because I know he will be very angry.
A : ................................................

2. A : Why do you look so confuse Anna?

B : Next Friday is my boyfriend birthday party but I dont have idea about the gift.
A : .................................................
B : I dont think so because if I ask him, it wont be a supprise.
A: ...................................................

3. A : Oh my God, I lost my flashdisk. I will lost my job as well.

B : Why ?
A : Because the data on that flashdisk are very important. I cant imagine Mrs. Elena
reaction if she knows. She must be very angry. I cant tell her the truth.
A : ..................................................

4. A : I think I cant finish my task on time. What should I do?

B : Why didnt you try to make it first before complaining.
A : Well I have many things to do at home because my mother is sick. So I cant do
my task at home. I only have time in office.
B : .................................................................

5. A : Yesterday I saw my boyfriend with another girl. He said that she was with his
friend. Do you think I should trust him?
B : Do you have another information about her?
A : No I dont. It was my first time to see her but I believe he cheated on me. I think I
want to break up.
B :......................................................................
ACTIVITY II
Please give an advice or suggestion for the following situation.

WHAT SHOULD I DO?

1. Your friend found out his young son has started smoking.
2. Your friend doesnt enjoy his job anymore but he needs money to fund all family
need.
3. Your friend cannot forget his ex-girlfriend eventhough his ex-girlfriend has already
married.
4. His boss wants to date her sister but she doesnt like him.
5. His mother forced him to get married with her friends daughter but he has been in
relationship for long time with his girlfriend.
6. His wife wants to get divorce because her relationship with his mother isnt working
out.
7. He lost some documents for important meeting and he doesnt have enough time to
make it.
8. Your sister doesnt have idea to continue her novel story and the deadline is coming
soon.
9. Your brother broke your father favorite car and he is afraid to tell your father the truth
because your father will be very angry.
10. Your friend forget about his girl-friend birthday and it makes her very upset. She
doesnt want to talk with your friend anymore.
11. She heard that her boyfried cheated on her but she doesnt have any other information
about that. She feel very upset and doesnt know what to do.
12. She has been in relationship with her boyfriend for 5 years. They are love each other
but her parent dissagree with her relationship.
13. Your sister wants to go to the formal birthday party but she doesnt have gown as well
as money for buying it.
14. Your sister saves her money for 3 month for watching her idol concert but your
mother doesnt give her permision to go to the concert.
15. Someone doesnt have enough money to buy a new shoes but she need to buy it as
soon as possible because her shoes has worn out.
MEETING 15

AGREEMENT, PARTIAL AGREEMENT AND DISAGREEMENT

Most of people prefer to interact with other people

who add something extra to the conversation and
disagreement is often preferable to complete agreement.
This expression in often use in daily disscussion when we
need the best result of some problem. The way people agree
or disagree in an argument or discussion varies in different
languages.

Agreement:
It is worthwhile saying that silence is not understood as agreement. If you agree with
an opinion or an idea, you are expected to say so.
Expressions
There is no doubt about it that... I am in the same opinion.
I completely / absolutely agree with you. Thats exactly what I think.
I agree with you entirely. Yes, I think thats a good point.
I totally agree with you. Yes i will go along with that.
I simply must agree with that. There is no doubt about it that
I am of the same opinion. I simply must agree with that

Partial agreement
You can also agree but with reservation especially when there is a doubt or feeling of
not being able to accept something completely.
Expressions
It is only partly true that... That is not necessarily so.
Thats true, but It is not as simple as it seems.
I can agree with that only with I agree with you in principle, but
reservations. I agree with you in part, but
That seems obvious, but...
Disagreement:
Expressing disagreement is always respected as honest, and sometimes as courageous.
These expression is needed to show the different point of view.
Expressions
I don't agree with you. I cannot share this / that / the view.
Im sorry, but I disagree. I cannot agree with this idea.
I'm afraid, I can't agree with you. That is not necessarily so.
The problem is that... It is not as simple as it seems.
I (very much) doubt whether... Under certain circumstances
This is in complete contradiction to... Yeah, Im not really sure about that
I dont think so.... Maybe, but isnt it more a question of
With all due respect, Thats not really how I see it, Im afraid.
I am of a different opinion because ... Im not really with you on that one.
I have my own thoughts about that

EXAMPLE
Practice this following dialogue with your partner.
Andrew : What do you think about English?
Caroline : Actually, it is very easy to learn as long as you understand the context
of each pattern and practice it regularly . Do you think so?
Andrew : I dont think so. I have troubles when I study about it. I always get bad score.
Caroline : If you want to get good score, you have to practice everyday. I often reading
novel and magazine which use English language. It helps me so much.
Andrew : Well you could be right but I also need a friend to discuss together because
will not releaze my mistakes if I study alone.
Caroline : You can join with me if you want to learn about it. Please come to my house
if you have free time to learn English. We can also studying English
through games and song. I am sure it will be fun.
Andrew : Okey, I agree. By the way, my friends say that they can learn English
without practice.
Caroline : Thats true. But not all of people can do it. Practice is more important than
remembering the pattern. You will remember it for a longer time.
Andrew : You are absolutely right
ACTIVITY I
Tell your position, do you agree or disagree with the following statement! Use specific reasons
and example to support your answer. Ask your partners position.

1. People are never satisfied with what they have; they always want something more or
something different.
2. Love at the first sight is exist.
3. Money makes you happy.
4. Good looks do not go with good brains.
5. There is nothing that young people can teach older people.
6. Reading fiction (such as novels and short stories) is more enjoyable than watching movies.
7. Appearance is the first thing that people see when they are looking for a couple.
8. Only people who earn a lot of money are successful.
9. Children should be required to help with household tasks as soon as they are able to do.
10. Playing a game is fun only when you win.
11. High schools should allow students to study the courses that students want to study.
12. Decisions can be made quickly, or they can be made after careful thought.
13. The decisions that people make quickly are always wrong.
14. People behave differently when they wear different clothes. Do you agree that different
clothes influence the way people behave?
15. Parents are the best teachers.
16. When people succeed, it is because of hard work. Luck has nothing to do with success.
17. It is better for children to grow up in the countryside than in a big city.
18. Playing games teaches us about a life.
19. Modern technologies has made single world culture.
20. People should sometimes do things that they do not enjoy doing.
21. Love and marriage are not same and should not treated same.
22. It is better to be a member of a group than to be the leader of a group.
23. It is sometimes said that borrowing money from a friend can harm or damage the friendship.
24. Boys and girls should attend separate schools.
25. Children should begin learning a foreign language as soon as they start school.
MEETING 16
OPINION
In communication, sometimes we need someones opinion to
overcome the problem. Opinion is including the words of opinion and
reasons. There are many ways to asking and responding opinion.

ASKING OPINION
FORMAL
- Have you got any comments on .
- Do you have any idea of....?
- Do you have any opinion on ?
- Would you give me your opinion on / of?
- What is your reaction to ?
- What is your opinion about.?
- What are you feeling about.?
- What are your views on.?
- Please give me your frank opinion?
INFORMAL
- What do you think about/ of?
- What is your opinion.........?
- Do you think its going?
- How do you think about...?
- How do you feel about....?
- Whats your view about...?
- Do you think it is.....?
- Give me your opinion about....
- Tell me your poin of view about...

GIVING OPINION
FORMAL INFORMAL
- I personally believe .. - I think that..
- I personally consider . - I dont think ....
- I personally think /feel . - In my opinion.......
- I hold the opinion . - In my case ..
- My own view of the matter is - What I have in my mind is
- Speaking personally . - The way I see is that
- If I had my view, I would .. - To my mind ..
- As far as I am concerned... - From my point of view .
- I think / consider / believe / assume / that..... - I dare say that ...
- I would say that... - I guess that...
- My own feeling on the subject is that ... - I bet that....
- I am under the impression that ... - I gather that ...
Here are the examples of givingg and asking opinion in daily conversation.
Practice these following dialogue with your partner.

INFORMAL OPINION

Jizoe : What do you think of Stephany Mayer?

Shane : I thinkshe is great author. I had read one of her novel.
Jizoe : Really? Which novel do you like most?
Shane : The Twilight Saga series.
Jizoe : What do you think about that?
Shane : Well, I bet it was the best fantasy novel Ive ever read. The plot is
amazing. Stephany Mayer has high imagination. I enjoy it alot.
Jizoe : Yes her novel is great but I guess that J.K Rowlling is better.

FORMAL OPINION

Mr. Jo : The director demands our team to change the design of our
product in order to renew the image of the brand. What is your opinion?
Paula : I personally belive that we need to change the color and the font of our
product. The purpose is to catch buyers attention. Packages is the most
important thing in marketing
Mr. Jo : I agree that packages is important. Do you have any idea of the color for
our product?
Paula : I would say that red and white are perfect combination for our product.
Mr. Jo : Yes red is the perfect color for catching attention but speaking
personally, red and white is common combination. There is no special
about those color.
ACTIVITY I
A. Please find out the proper expression for asking these following opinion! Use different
expression for each opinion!

1. I think Rihana is the best famale singer in the world. She has unique voice and great
singing technique. She is also friendly to her fans and other people. The most important
thing is her songs are always being hit in music chart.
2. Speaking personally, technologies this time give two different effects for human. It has
positive effects which can help human to do everything effectively and effeciently.
However, it also has many bad effects.
3. I bet that Titanic is the most romantic movie ever. The plot is great and the chemistry of
the actors is amazing. Moreover, it has perfect visual effects.
4. I believe that giving smart phone for children will ruin their childhood life. The children
will prefer to focus on their phone rather than playing with their friends. Automatically it
will make them lazy and passive.
5. I guess playing outside is better than playing inside the room for children. They need to
know their social environtment. As long as the parent keep watching their children, there
is nothing to worry about.

B. Ask someones opinion about this following topic! Used proper expression ( formal and
informal) based on the situation below.

Example :
Q : Ask your clasmates opinion about the subject in the school.
A : Do you think Math is difficult subjuct? ( use informal form)

1. Ask your partners opinion about a new boss in your office.

2. Ask your teachers opinion about having romance relationship in school.
3. Ask your best friends opinion about social media.
4. Ask your sister about education.
5. Ask your parent about married in young age.
ACTIVITY II
Read the example below and please tell me your opinion about these following statement!Use
specific reason and example to support your answer.
Statement :
Technologies give many negative effects especially
for young generation.
Opinion :
In my opinion, technologies are not only giving
negative effects for young generation but also positive
effects. In fact, technologies can help young generation
especially student. For example,when the student cannot
find some informations on the book, they can find it on
the internet. It helps them to finih their homework
easier. By using technologies student can save their time
and money when they need some informationsbut they
do not have enough money to buy a book.

STATEMENT

1. Love will change as the time goes by.

2. Money is the most important thing in our life.
3. Married life is complicated.
4. Smartphone can demage humans brain.
5. Being vagetarian is the best way to be healthy.
6. Physical apperience is a benchmark of beauty.
7. Husband is the only one who should affroad all of family needed.
8. Good salary should be consideration when applying a job.
9. Human should be independent before getting merried.
10. Same-sex married should be banned.
11. Parent should control their children society.
12. Smoking in public place.
13. Rock music triggers the growth of bad habit.
14. Playing games is danger for children.
15. Long distance relationship never ended-up with happy ending .
 MEETING 17
FREE TIME & HOBBY

Instructions:
1. Cut the cards out and laminate them if you want them to last longer. ( In the class, your teacher will
provide the cards)
2. The cards will be spread on the table, pick one card randomly and answer the question. Continue until
you answer all questions.

Do you have enough Do you have much Do you have a hobby?

free time? Why / why free time during the
not? What is it?
day? What do you do
in the free time?

Who do you spend How do you like to If it was suddenly

your free time with? spend your free time? announced that
tomorrow was a
national holiday,
what would you do?

Do men and women What do you really Tell about a good

spend their free time hate having to do in place to hang out
differently? How? your free time?

What new activity Which hobbies are Are there any

would you like to try the most popular in hobbies you can do
doing in your free your country? in other countries,
time? but not your own?
 MEETING 18
Here is a story about a holiday adventure. Put the texts in the correct order and finish story on
your own! Please retelling the story without looking into the text!
A: Jodys family had a nice
little holiday home near the
coast. The weather was fine
and the children
went swimming
every day.
D: Did you see that! That
dolphin saved your life!
shouted Joe when Jody was
back in their boat. I cant
believe it,said Jody. And they
rowed back to the beach as
fast as they could.
G: Last summer Jody spent
her holidays together with her
parents and her little brother
Joe.They went to the coast.
B: Jody tried to catch the C: One day Jody
boat but suddenly she saw and Joe took a boat
water and dolphins all from the beach to
a small island.
around. Dangerous fish! she
It was a nice
thought. Jody wanted to
small rowing boat.
swim, but she couldnt.
F: While they were rowing
E: Jody wanted to row back along the coastline, a strong
but she lost her balance and wind caught the boat and took
fell into the water. Joe it out to the open sea.
started to cry and didnt know
what to do. Uh! cried Joe.
Finish the story on your own
Jody couldnt swim! sentences!
Help! Help!
cried Joe.
H: Her leg was caught
in seaweed! Just then,
a dolphin quickly came
to rescue her. The
dolphin took Jody on
its mouth and took
her up to the boat.
It made a loud noise and swam
away.
Key

Put the texts in the Story ending example :

correct order!

1 = text G Finally they arrived in the seashore

2 = text A and felt very tired. After arriving at
3 = text C home, Jody told their parent about
4 = text F
the accident. Their parent was very
5 = text E
angry but they were grateful because
6 = text B
7 = text H Jody and Jow were safe. from that
8 = text D day they learn one thing : Dolphine is
not wild fish.
Instructions:
1. Cut the cards out and laminate them if you want them to last longer. ( In the class, your teacher will
provide the cards)
2. The cards will be spread on the table, pick one card randomly and answer the question. Continue until
you answer all questions.

How many How long were Who did you spend

country have you off last your summer holiday

holiday? with?
you visited ?

What do you What language How did you get

prefer: a beach did you use to to the
holiday or a city
speak with destination?
holiday? Why?
other people?

Where did you Tell the things

How much did stay? Describe you must bring
you spend? how it looks during your
like holiday

What Tell the culture Which holiday

attractions from the country
was your best
you have visited
were near you? ever?

What was the Where would Tell about your

weather like on you like to go on worst holiday!
your last your next
holiday? holiday?
MEETING 19

TALKING ABOUT JOB & RETIREMENT

Please answer the following questions orally!(You can prepare your answers before class)
1. At what age do people usually begin to work in your country?
2. What are some common occupations in your country?
3. What are some jobs that you think would be boring?
4. What are some jobs that you think would be fun?
5. What do you think is the best job? What do you think is the worst?
6. Do women usually work after they get married in your country?
7. When you were a child, what did you want to be when you grew up?
8. What is your current job ?
9. Can you describe your current job?
10. What was your first job?
11. Do you have a part-time job? If so, what do you do?
12. If you had to choose between a satisfying job and a well-paid one, which would you
choose?
13. What influenced your choice of job? (Why did you choose your job?)
14. What kind of volunteer work have you done?
15. What three adjectives would describe yourself as a worker?
16. Which job would you never do?
17. Who among the people you know has the most interesting job? What is it?
18. Do you consider spending the rest of your career in your present company? Why?
19. At this stage of your life, are you beginning to make plans for your retirement years? Why?
20. At what age would you like to retire?
21. What do you think you will do after you retire?
22. Where would you like to spend your retirement years? Why?
23. Are you planning to open your own business when you retire?
24. What kind of business would it be?
25. What are the three (3) things you would like to accomplish/have before and after you retire?
26. Do you think people over 65 should be made to retire?
27. In your culture, do the children have to support their parents financially after they retire?
Meeting 20

FUTURE PLANS
WARMING UP
Read what these three people want to do in the future and answer the questions in full sentences
without looking the text.

My name is Lance and I am 15 years old. I am not sure what job I want when I am older, but I do
know that I want to go to university. I am going to study English, Italian and Maths in Year 12&
13 and then go to a good university to study modern languages. Maybe I will become a famous
writer or artist.

Hi, my name is Rosie. I am 17 years old. I am going to be a doctor when I am older. I love to
study and will go to medical school when I am 20. Before this I am going to travel abroad, to
Africa and India and work in hospitals to get some experience. I know it will be difficult, but I will
be strong and wont get frightened or scared even if things get hard. I want to be the best!

When I am older I am going to travel more. I came to the UK from Italy when I was five and I will
return there one day soon. As I am going to travel I will learn as many new languages as I can while
I am at school. I really want to learn Chinese and Russian, but the school doesnt teach it at the
minute, although the teachers say this will change soon! Sorry I forgot to say, my name is Laurent
and I hope I will meet you on my travels in the future!

Question

1. Who is going to be a doctor?

2. Which 2 students will learn new languages in the future?
3. Will Laurent be able to learn Russian at school?
4. Does Lance think he will become a dancer when he is older?
5. How many students want to travel in the future?
 ACTIVITY I

Instructions:
1. Cut the cards out and laminate them if you want them to last longer.( In the class, your teacher will
provide the cards)
2. The cards will be spread on the table, pick one card randomly and answer the question. Continue
until you answer all questions.

WHAT KIND OF WHAT KIND OF JOB HOW WILL YOU

COUPLE DO YOU DO YOU WANT IN THE SPEND YOUR ELDERY
WANT TO HAVE IN FUTURE? DECRIBE AGE?
THE FUTURE? WHY? WITH THE REASON!

WHAT WILL YOUR HOW WILL YOU WHAT JOB DO YOU

DREAM HOUSE LOOKS CELEBRATE YOUR WISH YOUR CHILDREN
LIKE? 50TH WEDDING HAVE?
ANNIVERSARY?

WHICH DO YOU WHO DO YOU WISH WHAT CONTRY DO

PREFER: WORK IN BIG TO SPENT YOUR YOU WISH TO VISIT IN
COMPANY OR HAVE ENTERY LIFE WITH? THE FUTURE? WHY?
OWN BUSSINESS?

WHAT DO YOU WANT WHAT IS YOUR PLAN WHAT WILL YOU DO

TO DO 5 YEARS FOR NEXT YEAR? IF YOU LOOSE YOUR
LATER? JOB?