Professional Documents
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ACREDITATION
ACREDITATION
A Support
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Identifier (1) Points
(SI) is a
numeric
value that
identifies
the
products
your
company
has
purchased.
It is
required
to access
My Oracle
Support.
True (*)
False
Correct
2. Who approves End Users and sets their access levels for My
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Oracle Support?
(1) Points
Oracle Support
Your Organization
Your Customer User Administrator (CUA) (*)
You do not need approval for access
None of the above
Correct
True
False (*)
Correct
Correct
6. Joe is a CUA for his company. His team members are globally
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located (and so are his assets). As a result, he has multiple SIs
(1) Points
and is struggling to easily manage the SIs and assets. What
feature in My Oracle Support can help him?
Correct
True (*)
False
Correct
Correct
True
False (*)
Correct
True (*)
False
Correct
Correct
Correct
True (*)
False
Correct
15. You want to maximize your search approach in My Oracle
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Support to make sure you find relevant content quickly and (1) Points
easily. How many search terms should you use?
Only use ONE search term to ensure you get all possible
replies
There is no exact number. You should enter a phrase
(rather than a single term). If you are looking to include a
specific term (i.e., My Oracle Support Training), use
quotes around the full term you want included (*)
You should include 5 search terms for the best possible
result
More than 10 search terms is recommended
Correct
Correct
17. You will often see terms such as Search Helper or Search
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Assistant (or both of these terms) in a title. What service are (1) Points
these features providing?
Correct
True (*)
False
Correct
Product Certifications
(Answer all questions in this section)
19. You need to search for certification data to prepare for your
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team meeting. However, you are NOT sure of the exact
(1) Points
product name to use in the Certifications tab. What is the
recommended approach to find what you need?
Correct
Correct
Correct
Correct
True (*)
False
Correct
24. The Certifications tab in My Oracle Support is able to directly
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answer most of your certification questions. The exception is (1) Points
older information that may not be included.
True (*)
False
Correct
25. How do you download a patch from the Patch Details page?
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Please select all answers that apply.
(1) Points
Incorrect
True (*)
False
Correct
27. What approach would you take to find out about Oracle
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recommended patch sets for your product? (1) Points
Correct
True (*)
False
Correct
From the Patches & Updates tab, select the help link
(upper right) to view patching-related information like
Patch Searches and Patch Details (*)
Log a non-technical service request to get a brief demo
from Oracle Support on patching
Use the General Patch Questions region on the Patches &
Updates tab and locate the general patch questions link
and type in your question
Log a technical Service Request to ask for advice on
patching
Correct
30. You have a question about a patch you are downloading.
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What is the option that Oracle recommends? (1) Points
Correct
31.Which of the
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following (1) Points
attributes
describe the
value of My
Oracle
Support
Community?
Correct
Correct
Correct
Correct
True (*)
False
Correct
True (*)
False
Correct
Correct
Correct
Correct
True
False (*)
Correct
Correct
True
False (*)
Correct
Correct
44. If your systems are down and you select Severity 1 for
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your issue, you will need to provide a management contact
(1) Points
in the workflow, and your identified manager will be
contacted by Oracle Support.
True (*)
False
Correct
45. You are in the process of logging a new Service Request.
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During Step 2 (Solutions), you see a solution that does (1) Points
resolve your issue. What should you do next?
Correct
True (*)
False
Correct
Correct
Correct
49. What is the BEST method to stay informed about the latest
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information on Oracle Technical Support policies?
(1) Points
Correct
Correct
51. The Lifetime Support Stages for your Oracle Products are:
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Premier Support, Extended Support, and Sustaining (1) Points
Support.
True (*)
False
Correct
Correct
True (*)
False
Correct
Correct
Mobile My Oracle Support
(Answer all questions in this section)
True
False (*)
Correct
56. You are able to CREATE a new Service Request using the
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Mobile My Oracle Support interface
(1) Points
True
False (*)
Correct
57. You are a CUA for your company. You are currently in a
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three-day organizational meeting and are concerned about (1) Points
getting behind on new user requests for access to My
Oracle Support. Unfortunately, you will not be able to
approve any requests through the mobile application as it
ONLY allows you to search the knowledge base.
True
False (*)
Correct
True (*)
False
Correct
59. A best practice to get the most value from Mobile My
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Oracle Support would be to mark any bugs or documents (1) Points
as FAVORITES that you want to review when you are at
your desk. You will not waste time trying to find them
again when you go back to the My Oracle Support portal.
True (*)
False
Correct
True (*)
False