THE BANKING INDUSTRY AND

INFORMATION TECHNOLOGY :
A REVIEW
Journal: Management Trends
Volume : 8
No.: 1
March-2011
Authors : Neeru Suman and Arvind Jain
Presented By : Chandan Pahelwani
Roll No.: 11047

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 INTRODUCTION
The article presents a study which aims to
analyze the role of information technology in
banking industry.
Importance of banking industry in boosting
economic progress of a nation.
Use of information technology for all round
growth.
The economic development for the current
year is planned to be over 9%.
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 Cont
To support the
industrial, commercial, agricultural and
other services sector, the banking sector
plays a very vital role.

Information systems are now exposed to a

number of technology products like :

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 Net Banking

Mobile Banking

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 Shopping

Ticket booking

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 Bill Payment

Fund Transfer

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Automated Teller
Machines (ATMs)

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 OBJECTIVES
The main objective of this article is to
review the implementation of IT in banking
industry.
Technological innovations have enabled
the industry to open up new delivery
channels.
Taking the help of IT to deal with the
challenges that the new economy poses.

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 RESEARCH METHODOLOGY
Overview of the various countries banking
services used by the citizens of that
country.

To increase the customer value by using

some analytical methods in Customer
Relationship Management (CRM)
applications.

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 ANALYSIS & OUTCOMES
Mobile banking service is used at the most
in Kenya.
In US banking sector, it is examined that
use of IT will reduce the operational cost
of the banks.
Malaysian banking sector adopted the
CRM technology and confirmed the role of
CRM performance as the mediators in
relationship between trust and E-banking
adoption.
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 Cont
According to the National
Association of Software
Services Companies
(NASSCOM) the IT market for
banks in 2002 was $500
million, is expected to grow by
25% a year in next few years.

Banks will spend on IT and

related fields an eye opening
Rs.15000 crore.
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 Cont
The Bank of India has recently awarded
10 years IT infrastructure outsourcing
contract valued $150 million to HP
services.

The State Bank of India and its 7

associate banks got connected their 2500
branches with $29 million.
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 CONCLUSION
Certain technological changes have improved
the Banking sector tremendously.
Policy makers have made some notable
changes like enhancing payments
system, integrating regulations between
commercial & co-operative banks.
It can be concluded that for better
performance Indian banks need new
technology.

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