INTRODUCTION TO SUPPLY CHAIN MANAGEMENT

Unit I

Introduction to Supply Chain Management, Value of information, Information

Integration and CPFR.

Unit II

RFID, E-enabled Warehousing, The Government e-Market Place E-commerce and

reverse logistics.

Unit III

Fundamentals of n business, IVRS, Bar Coding, Future Trends in SCM, The

Digitial Revolution.
 Services Operations Strategy
Unit I

Introduction to Supply Chain Management, Introduction to Services sector,

Impactof Scm On Service organizations.

Unit II

the Process Model and the Push-Pull Model in the context of Services industries, The Drivers of
Service Chains, CRM and Serv ices Supply Chains

Unit III

Modeling the Service Chains, Financing the Supply chains, SCM in Banking and Insurance
Services,

Unit IV

SCM in the health care Industry, Managing the Food Chain, Transportation & Warehousing

Services,

Unit V

3PL and 4PL in the Services sectors Postal and Courier services, The Education services chain