October 31, 2017 - Buddy Training Day

Start Time Time Blocks

Tania
12:00 PM 30m

All times are indicated in Central

Daytime Zone (your timezone)

TIME TUESDAY

12:00 PM Intro; trial until

now, questions?
Concerns?

12:30 PM Practice in A few tips:

Zendesk

1:00 PM Practice in - try to cover a - search

Zendesk variety of topics Fieldguide and
such as themes, MGS;
domains etc;

1:30 PM Practice in - interact with the - go for the issues

Zendesk team - do not that you are not
hesitate to ask familiar with -
questions in great learning
channels - practice before
#livechat, Live Chat
#tickets,
#domains

2:00 PM Practice in
Zendesk

2:30 PM Lunch Break

3:00 PM

3:30 PM Happychat Self-

Training -
questions,
concerns?
4:00 PM
4:30 PM Happychat
practice with me
5:00 PM
5:30 PM - ask and dicusss
any questions
that you may
have
6:00 PM
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10/25/2016
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