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Customer Care and Billing: Functionality for Implementers

Duration: 10 Days

What you will learn

This Customer Care and Billing (CCB) Functionality for Implementers training gives you a comprehensive look at the
core functionality of the CCB product through examining business object relationships within each subsystem. This
course is intended for business architects who are responsible for the Process Analysis portion of a CCB
implementation.

Learn To:

Configure the product to meet business requirements.

Maintain business objects.
Use the products major features.
List the steps required to implement the system.
Process the basic elements of the CCB infrastructure needed to set up and bill customers.
Understand the browser user interface, technical architecture, plug-ins and characteristics.

Benefits to You
Upon completion of this course, you will have developed an understanding of the configuration options available to
implementers. This new knowledge will demonstrate how your decisions affect CCBs functionality.

Explore Key Configuration Points

It also provides a systematic review of the key configuration points for each functional subsystem. Finally, expert Oracle
University instructors will introduce you to the newly released rating engine.

CPE Credit Hours

Please note that this class is eligible for 70 CPE Credits (70 hours) (U.S. only).

Audience
Architect
Business Analysts
Configuration Consultant
Configuration Implementer
Developer
Functional Implementer
Project Manager
System Analysts

Course Objectives

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Identify entities and relationships using ERDs

Identify the Functional Areas of CCB

Learn background processes

Maintain business objects

Configure admin tables

Construct Rates

Describe the options available to implementers

Explain the impact of financial transactions

Course Topics

Control Central and User Interface Standards

Control Central and User Interface Standards
Portal and Zone Basics
Zone Types
Menus

Framework Overview
Architecture Overview
Entity Relationship Diagramming Standards
Application Viewer
Common Data Design Patterns
Maintenance Objects
Business Objects
Algorithms
Characteristics

Batch Processing
Batch run
Batch job
Executing Batch Jobs
Sample and Submit

Customer Information
Person Concepts
Person Contacts
Account Concepts
Customer Contacts
Premise and Service Point
Service Agreements
The Flexibility of the V
Starting Service

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To Do List
To Do Type
Creating To Do Entries
To Do Entry Lifecycle and Logs
To Do Search
Work Distribution
External Routing

Sales and Marketing

Campaign Overview
Package Overview
Use Cases
Designing Campaigns and Packages
Program Management Overview
Initiatives
Eligibility Criteria
Built-In Analytics

Meter Management
Meters, Badged Items, and Unbadged Items
Meter Installation
Meter Exchange
Item Management
Item Installation
Meter/Item Search

Field Work and Appointments

Dispatch Groups and Operations Areas
Field Orders and Field Activities
Reschedule and Cancel Reasons
Dispatching and Completing Field Orders
Field Order Download
Post Completion Activities
Appointments

Device Inventory and Testing

Badged and Generic Equipment
Installations
Stock Location
Device Testing and Field Activities
Adding Assets to Inventory

Meter Reads
Trends and Estimated Consumption
Read Type and High/Low

Route Management and Field Activity Upload

Single-Service Cycle SPs
Downloading Meter-Read Routes
Meter-Read Upload Process
Multi-Cycle Service Points
Field Order Upload and Completion

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Financial Transactions
Balances
The General Ledger (GL)
Debt Age
FT Creation Algorithms
FT Status
The GL Interface
Balance Control

Billing
Bill Cycles Control Batch Billing
Bill Segments are Created by Calling Plug-Ins
Bill Download
Correcting Bills
Billable Charges
Off Cycle Bill Generator
Usage Requests
Billing for Service Agreements That Require Bill Determinants

Statements
Setup
Scheduling
Routing

Rates
The Basics
Calculation Groups and Calculation Rules
Calculation Rule Eligibility Criteria
TOU Maps and TOU Data
Bill Factors
Proration
Rate Check

Payments
Payment Types
Partial Payments
Transfers
Payment Events
Single Euro Payments Area (SEPA) Payments
Credit Cards
Non CIS payments
Alternate Currency Payments

Adjustments
Basics
Aging
Automatic
Background Processes
Suspense
Approval Profile

Credit & Collections

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Collection Process and Collection Events
Background Processes for the Collection Processes
Collection Class Control
Severance Process
Field Events Versus Office Events
Severance Criteria
Payment Arrangements and Pay Plans
Write-Off Processes and Events

Budgets
Assigning a customer
Financial Effect of a Budget Bill
Budget Plan
Budget True-Up

Service Requests
Pending Start Activation
Default SA Types at Start Time
Pending Stops
Back-to-Back
Landlord Agreements

Deposits and Loans

Deposit Class
Non-Cash Deposits
Interest
Recommended Deposit Amount
Deposit Refunds

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