HASIL SURVEY KEPUASAAN P

UPT PUSKES
TAHU

BULAN : SEPTEMBER

NO RUANGAN RAMAH
2 4 5 6 7 8 9 11 12 13 14 15 16 18 19 20 21 22 23 25 26 27 28 29 30 2 4 5 6 7 8 9 11 12

1 UGD 5 0 0 0 0 0 0 3 0 0 0 0 0 2 0 0 0 0 0 0 0 0 0 0 0 0 0

2 PENDAFTARAN 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

3 POLI UMUM 14 0 0 0 0 0 0 2 6 0 0 0 0 2 0 0 0 4 0 0 0 0 0 0 0 0 0

4 POLI ANAK 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

5 POLI GIGI 0 0 0 0 0 0 0 4 2 4 0 3 2 2 4 2 0 0 0 0 0 0 0 0 0 0 0

6 POLI IBU 17 0 0 0 0 0 0 1 3 4 0 3 1 0 0 2 0 1 1 0 0 0 0 0 0 0 0

7 POLI KB 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

8 POLI GIZI 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

9 KEBIDANAN 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

10 RAWAT INAP 5 0 0 0 0 0 0 2 0 0 5 0 2 2 0 1 0 0 1 0 0 0 0 0 0 0 0

11 APOTIK 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

12 LABORATORIUM 4 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

13 KIUR 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

TOTAL 45 0 0 0 0 0 0 12 11 8 5 6 5 8 4 5 0 5 0 0 0 0 0 0 0 2 0 0 0 0 0 0 0 0
AN PELANGGAN DALAM PELAYANAN
SKESMAS AIRMOLEK
TAHUN 2017

SIKAP PETUGAS
TIDAK RAMAH SANGAT TIDAK RAMAH
13 14 15 16 18 19 20 21 22 23 25 26 27 28 29 30 2 4 5 6 7 8 9 11 12 13 14 15 16 18 19 20 21 22 23 25 26 27 28 29 30

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
KET
 HASIL SURVEY KEPUASAAN
UPT PUSKE
TAH

BULAN : SEPTEMBER

NO RUANGAN TEPAT WAKTU

2 4 5 6 7 8 9 11 12 13 14 15 16 18 19 20 21 22 23 25 26 27 28 29 30 2 4 5 6 7 8 9 11

1 UGD 5 0 0 0 0 0 0 0 0 0 0 0 0 2 0 0 0 0 0 0 0 0 0 0 0 0

2 PENDAFTARAN 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

3 POLI UMUM 13 0 0 0 0 0 0 2 6 0 0 0 0 2 0 0 0 5 1 0 0 0 0 0 0 0

4 POLI ANAK 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

5 POLI GIGI 0 0 0 0 0 0 0 4 2 4 0 3 2 2 4 2 0 0 0 0 0 0 0 0 0 0

6 POLI IBU 18 0 0 0 0 0 0 1 3 4 0 3 1 0 0 2 0 1 0 0 0 0 0 0 0 0

7 POLI KB 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

8 POLI GIZI 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

9 KEBIDANAN 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

10 RAWAT INAP 5 0 0 0 0 0 0 2 0 0 5 1 2 2 0 1 0 0 1 0 0 0 0 0 0 0

11 APOTIK 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

12 LABORATORIUM 4 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

13 KIUR 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

TOTAL 45 0 0 0 0 0 0 9 11 8 5 7 5 8 4 5 0 6 0 0 0 0 0 0 0 2 0 0 0 0 0 0 0
AN PELANGGAN DALAM PELAYANAN
SKESMAS AIRMOLEK
TAHUN 2017

WAKTU PELAYANAN
TIDAK TEPAT WAKTU SANGAT TIDAK TEPAT WAKTU
12 13 14 15 16 18 19 20 21 22 23 25 26 27 28 29 30 2 4 5 6 7 8 9 11 12 13 14 15 16 18 19 20 21 22 23 25 26 27 28 29 30

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
KET
 HASIL SURVEY KEPUASAAN
UPT PUSK
TA

BULAN : SEPTEMBER

NO RUANGAN JELAS
2 4 5 6 7 8 9 11 12 13 14 15 16 18 19 20 21 22 23 25 26 27 28 29 30 2 4 5 6 7 8 9

1 UGD 5 0 0 0 0 0 0 0 0 0 0 0 0 2 0 0 0 0 0 0 0 0 0 0 0

2 PENDAFTARAN 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

3 POLI UMUM 14 0 0 0 0 0 0 2 6 0 0 0 0 2 0 0 0 5 0 0 0 0 0 0 0

4 POLI ANAK 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

5 POLI GIGI 0 0 0 0 0 0 0 4 2 4 0 3 2 2 4 2 0 0 0 0 0 0 0 0 0

6 POLI IBU 18 0 0 0 0 0 0 1 3 4 0 3 1 0 0 2 0 1 0 0 0 0 0 0 0

7 POLI KB 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

8 POLI GIZI 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

9 KEBIDANAN 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

10 RAWAT INAP 5 0 0 0 0 0 0 2 0 0 5 1 2 2 0 1 0 0 1 0 0 0 0 0 0

11 APOTIK 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

12 LABORATORIUM 4 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

13 KIUR 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

TOTAL 46 0 0 0 0 0 0 9 11 8 5 7 5 8 4 5 0 6 0 0 0 0 0 0 0 1 0 0 0 0 0 0
AAN PELANGGAN DALAM PELAYANAN
USKESMAS AIRMOLEK
TAHUN 2017

INFORMASI YANG DIBERIKAN

TIDAK JELAS SANGAT TIDAK JELAS
11 12 13 14 15 16 18 19 20 21 22 23 25 26 27 28 29 30 2 4 5 6 7 8 9 11 12 13 14 15 16 18 19 20 21 22 23 25 26 27 28 29

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0
SANGAT TIDAK JELAS KET
30
 HASIL SURVEY KEPUASAA
UPT PUSK
TA

BULAN : SEPTEMBER

NO RUANGAN PUAS
2 4 5 6 7 8 9 11 12 13 14 15 16 18 19 20 21 22 23 25 26 27 28 29 30 2 4 5 6 7 8 9

1 UGD 5 0 0 0 0 0 0 0 0 0 0 0 0 2 0 0 0 0 0 0 0 0 0 0 0

2 PENDAFTARAN 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

3 POLI UMUM 14 0 0 0 0 0 0 2 6 0 0 0 0 2 0 0 0 5 0 0 0 0 0 0 0

4 POLI ANAK 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

5 POLI GIGI 0 0 0 0 0 0 0 4 2 4 0 3 2 2 4 2 0 0 0 0 0 0 0 0 0

6 POLI IBU 18 0 0 0 0 0 0 1 3 4 0 3 1 0 0 2 0 1 0 0 0 0 0 0 0

7 POLI KB 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

8 POLI GIZI 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

9 KEBIDANAN 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

10 RAWAT INAP 5 0 0 0 0 0 0 2 0 0 5 1 2 2 0 1 0 0 1 0 0 0 0 0 0

11 APOTIK 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

12 LABORATORIUM 4 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

13 KIUR 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

TOTAL 46 0 0 0 0 0 0 9 11 8 5 7 5 8 4 5 0 6 0 0 0 0 0 0 0 1 0 0 0 0 0 0
ASAAN PELANGGAN DALAM PELAYANAN
PUSKESMAS AIRMOLEK
TAHUN 2017

SISTEM PELAYANAN
TIDAK PUAS SANGAT TIDAK PUAS
11 12 13 14 15 16 18 19 20 21 22 23 25 26 27 28 29 30 2 4 5 6 7 8 9 11 12 13 14 15 16 18 19 20 21 22 23 25 26 27 28

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0
SANGAT TIDAK PUAS KET
29 30

0 0
 HASIL SURVEY KEPUASAAN PELANGG
UPT PUSKESMAS AIR
TAHUN 2017

BULAN :

SA
NO RUANGAN
2 4 5 6 7 8 9 11 12 13

Kebersihan ruangan tlg dibenahi,

bangunan kurang luas, pelayanan
1 UGD ditingkatkan lagi, baju petugas jangan
kumal, suara tertawa petugas jangan
keras keras saat pelayanan

2 PENDAFTARAN

3 POLI UMUM - 0 0

4 POLI ANAK

Pelayanan Ada Pelayanan

5 POLI GIGI 0 ditingkatkan lagi, penambalan

Jangan terlalu tegas, ruangan kurang Lebih dibaguskan

6 POLI IBU besar lagi pelayanannya

7 POLI KB

8 POLI GIZI

9 KEBIDANAN

Selimut dan bantal kurang, Utamakan

10 RAWAT INAP kerja dari pada HP, kerja cemberut 0 0 0 0 0 0 Pelayanan
ditingkatkan lagi
dan harus ikhlas

11 APOTIK

12 LABORATORIUM Lebih baik lagi

13 KIUR

TOTAL
N PELANGGAN DALAM PELAYANAN
KESMAS AIRMOLEK
AHUN 2017

SARAN
KET
14 15 16 18 19 20 22 23 25 26 27 28 29 30

Selalu perhatian,
melayani dg baik

Ruang periksa
terlalu kecil

Pelayanan
ditingkatkan Tambah Ruangan harus
ruangan mencukupi
lagi