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    SkillsNET Michael L. Brown, SkillsNET Corporation, USA; Michael J. Kruger, FAA, USA Capturing and managing tacit knowledge creates a collective organizational intelligence capability that is the differential for high performance enterprises. Traditional tacit knowledge capture methods are labor-intensive, some of which include mentoring, interviewing and direct observation that rely on the accuracy of those collecting the information. The researchers set out to prove traditional approaches to ca

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    SkillsNET Michael L. Brown, SkillsNET Corporation, USA; Michael J. Kruger, FAA, USA Capturing and managing tacit knowledge creates a collective organizational intelligence capability that is the differential for high performance enterprises. Traditional tacit knowledge capture methods are labor-intensive, some of which include mentoring, interviewing and direct observation that rely on the accuracy of those collecting the information. The researchers set out to prove traditional approaches to ca

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    53 views2 pages

    COINs 2010 Abstract: SkillsNET

    Uploaded by

    Coins
    SkillsNET Michael L. Brown, SkillsNET Corporation, USA; Michael J. Kruger, FAA, USA Capturing and managing tacit knowledge creates a collective organizational intelligence capability that is the differential for high performance enterprises. Traditional tacit knowledge capture methods are labor-intensive, some of which include mentoring, interviewing and direct observation that rely on the accuracy of those collecting the information. The researchers set out to prove traditional approaches to ca

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    SkillsNET

    Michael L. Brown, SkillsNET Corporation, USA; Michael J. Kruger, U.S.


    Department of Transportation Federal Aviation Administration (FAA) USA

    Capturing and managing tacit knowledge creates a collective


    organizational intelligence capability that is the differential for high
    performance enterprises. Traditional tacit knowledge capture methods are
    labor-intensive, some of which include mentoring, interviewing and direct
    observation that rely on the accuracy of those collecting the information.
    The researchers set out to prove traditional approaches to capturing
    knowledge assets could be replaced using Web 3.0 technologies. This
    paper introduces an innovative approach to harvest, share and manage
    tacit knowledge created as a by-product of normal cognitive and technical
    work flow activities within a net-centric environment. The innovative proto-
    type model, Most Important Knowledge and Expertise (MIKE), utilizes
    network sensor, integrated semantic, natural language and computational
    analysis technologies that incorporate the design of classifiers, corpus and
    taxonomies to identify tacit knowledge embedded in workforce
    transactional activity containing both formal content (policy, training, and
    process guides) and unstructured content (emails, wikis, blogs, instant
    messaging, and social media). Using this combination of tools and
    processes to harvest tacit knowledge from network transactions and then
    sharing it via a trusted social network offers human resource, learning and
    knowledge management practitioner’s a new solution design and
    enterprise tacit knowledge management capability. MIKE is a prototype
    designed to promote tacit knowledge transfer and high performance using
    a simple yet robust framework of Web 2.0/3.0 tools to improve expert
    connectiveness and establish trust networks.

    Download copies of COINs 2009 research and industry papers at


    ScienceDirect.

    Link: http://www.sciencedirect.com/science/issue/59087-2010-999979995-
    2182758

    1
    Procedia - Social and Behavioral Sciences, Volume 2, Issue 4, The 1st
    Collaborative Innovation Networks Conference - COINs2009. Edited by
    Kenneth Riopelle, Peter Gloor, Christine Miller and Julia Gluesing.

    Connect to the COINs 2010 Conference community across these media


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    o COINs 2010 http://www.coins2010.com


    o Facebook http://www.facebook.com/pages/Savannah-
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    The COINs 2010 conference, Oct. 7–9, 2010, is presented by I-Open and
    the COINs Collaborative, an initiative of the Savannah College of Art and
    Design, Wayne State University College of Engineering Department of
    Industrial and Manufacturing Engineering, and the Massachusetts Institute
    of Technology Center for Collective Intelligence. The collaborative builds
    open knowledge networks to advance the emerging science of
    collaboration for research and industry competitive advantage. Hosted by
    SCAD. For more information about the COINs 2010 conference, visit
    www.coins2010.com.

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