Professional Documents
Culture Documents
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a. a group of cities b.The places of shelter, for kings when they travelled c.Homes for
goldsmiths in old times.
4. Which type of inns catered to simpler level of accommodation for common people?
5. Which of the following campaign helped in the growth of domestic and international
tourism and consequently the hotel industry?
6. What from the following are the primary factors for growth of hotel industry?
9. which of the following will not shape the Future in Hospitality Sector
c.it is a facility for short stay for passengers who are still travelling or have not yet reached their
destination
18.which of these is responsible for the cleaning and maintaining the hotel premises
a. preparing different types of foods b. welcome guests c. cleaning and maintaining the
hotel
a. extra services provided by the hotel b. agency which helps customers travel
23. ______ sector is one of the most fastest growing sectors in India.
a. direct and coordinate activities b. ensure warm, courteous and friendly services to guests
26. ______________ is a room with one double bed meant for two people but can be sold on
single occupancy.
a.double room b. interconnected room c. twin room
30. Under what circumstances can the front office deny the Reservation of a particular guest?
a. if the hotel is booked to its capacity b. if the front office manager does not wish to give the
rooms c. none of the above
32.chance arrival is
a. when guests arrive without an advanced booking b. when guests arrive before date
34. What are the factors that make a positive impression on the guest?
35. Your customers will not always approach you in a friendly way. Sometimes they may feel
angry or are confused and unclear about something and they may display aggressive behavior
a.True b.False
36. What do you say Good night in foreign language you learnt
37. Greet your friend and ask him/her how is she in foreign language