Scribd Logo
Upload

Welcome to Scribd!

  • Core Competencies of Customer Services NC Ii: 15 Pts. Parts of The Shoe

    Uploaded by

    Joy Celestial
    4 views1 page
    The document outlines the core competencies, types of customers, and strategies for customer service representatives in the shoe industry. It discusses competencies like being analytical, expressive, and amiable. It also details approaches like probing the customer, offering options, and leaving a lasting positive impression by highlighting product features, advantages, and benefits. Closing strategies include using the A-P-O-L method, sharing experiences, and asking if the customer is ready to purchase.

    Original Description:

    Customer Services

    Original Title

    Quiz Csnc2

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    The document outlines the core competencies, types of customers, and strategies for customer service representatives in the shoe industry. It discusses competencies like being analytical, expressive, and amiable. It also details approaches like probing the customer, offering options, and leaving a lasting positive impression by highlighting product features, advantages, and benefits. Closing strategies include using the A-P-O-L method, sharing experiences, and asking if the customer is ready to purchase.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    4 views1 page

    Core Competencies of Customer Services NC Ii: 15 Pts. Parts of The Shoe

    Uploaded by

    Joy Celestial
    The document outlines the core competencies, types of customers, and strategies for customer service representatives in the shoe industry. It discusses competencies like being analytical, expressive, and amiable. It also details approaches like probing the customer, offering options, and leaving a lasting positive impression by highlighting product features, advantages, and benefits. Closing strategies include using the A-P-O-L method, sharing experiences, and asking if the customer is ready to purchase.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 1

    1.

    CORE COMPETENCIES OF 2. Analytical


    CUSTOMER SERVICES NC II 3. Expressive
    4. Amiable
    5. Drivers
    6. Approach the Customer
    7. Probing
    TYPES OF CUSTOMERS 8. Offer Something
    9. Lasting Impression
    10. Features
    11. Advantages
    12. Benefits of the product
    A-P-O-L
    13. Choose a better color
    14. Overview the customer and make them imagine
    15. Ask if customer if they are ready to pay
    F-A-B- 16.
    17.
    18.
    19.
    Best CLOSING strategies
    20.
    21. Share experiences from others or your own experiences about the
    17product

    15 PTS. PARTS OF THE SHOE

    You might also like