All SAP

Level 1 Level 2 Level 3 Level 4 Level 5

CSD App Server Operating System CPU N/A
CSD App Server Operating System Memory N/A
CSD App Server Operating System Paging N/A
CSD App Server Operating System Paging N/A
CSD App Server R3 Services Dialog N/A
CSD App Server R3 Services Dialog N/A
CSD App Server R3 Services Update PerformanceU1
CSD App Server R3 Services Update PerformanceU1
CSD App Server R3 Services Update PerformanceU2
CSD App Server R3 Services Update PerformanceU2
CSD App Server R3 Services ICM General
CSD App Server R3 Services Gateway_Summary Gateway_Reader
CSD App Server R3BasisSystem MemoryManagement R3RollPaging
CSD App Server R3BasisSystem MemoryManagement R3RollPaging
CSD App Server R3BasisSystem MemoryManagement R3MemMgmtResource
CSD App Server R3BasisSystem MemoryManagement R3MemMgmtResource
CSD App Server R3BasisSystem MemoryManagement R3MemMgmtResource
CSD App Server R3BasisSystem Buffers Program
CSD App Server R3BasisSystem Buffers Program
CSD App Server R3BasisSystem Buffers GenericKey
CSD App Server R3BasisSystem Buffers GenericKey
CSD App Server R3BasisSystem Buffers SingleRecord
CSD App Server R3BasisSystem Buffers SingleRecord
CSD App Server R3BasisSystem Buffers Screen
CSD App Server R3BasisSystem Buffers Screen
CSD App Server R3BasisSystem Buffers CUA
CSD App Server R3BasisSystem Buffers CUA
CSD App Server R3BasisSystem Buffers InitalRecords
CSD App Server R3BasisSystem Buffers InitalRecords
CSD App Server R3BasisSystem Buffers Export/Import
CSD App Server R3BasisSystem Buffers Export/Import
CSD App Server R3BasisSystem Buffers Exp/Imp SHM
CSD App Server R3BasisSystem Buffers Exp/Imp SHM
CSD App Server R3BasisSystem Web Service ABAP Process Time Info
CSD App Server R/3 Services Background Background Service
CSD App Server R/3 Services Background Background Service

SCM
Level 1 Level 2 Level 3 Level 4 Level 5
CSD MaxDB: LCA Space Management Memory N/A
CSD MaxDB: LCA Space Management Memory N/A
CSD MaxDB: LCA Performance Caches N/A
CSD MaxDB: LCA Performance User Tasks N/A
CSD Transactional N/A N/A N/A
CSD Transactional N/A N/A N/A
Metric Green to Yellow Yellow to Red
CPU_Utilization 90% 98%
Free Memory 0% 0%
Page In 70 pages/s 90 pages/s
Page Out 100 pages/s 200 pages/s
ResponseTime 2s 3s
Utilisation 99% 100%
ResponseTime 2.5 s 5s
Utilisation 99% 100%
ResponseTime 2.5 s 5s
Utilisation 99% 100%
PeakNoOfConnections 375 450
Gateway_Connections 90% 99%
R3PagingUsed 80% 95%
R3RollUsed 80% 95%
EsRecentPeak 95% 100%
HeapRecentPeak 70% 80%
EmSlotRecentPeak 90% 99%
HitRatio 80% 60%
Swap 50% 100%
HitRatio 80% 60%
Swap 10% 20%
HitRatio 80% 60%
Swap 10% 20%
HitRatio 80% 60%
Swap 10% 20%
HitRatio 80% 60%
Swap 10% 20%
HitRatio 80% 60%
Swap 10% 20%
HitRatio 80% 60%
Swap 10% 20%
HitRatio 80% 60%
Swap 10% 20%
Max Processing Time 1s 2s
R3BPSystemWideQueueLen 20 40
R3BPSystemWideFreeBPWP 20 40

Metric Green to Yellow Yellow to Red

Data Cache Usage - total 90% 99%
Heap Usage 80% 90%
Data Cache Hitrate - toal 99% 98%
ConnectWait 5 3
CIF Outbound Queues no blocked queues no blocked queues
CIF Inbound Queues no blocked queues no blocked queues
DB2

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System Task Type Metrics

DB

Ro
CP

CP
Av

Lo
W
ECC ALE Avg Process Time ALE
SRM AUTOABAP CPU Time AUTOABAP
SCM AUTOTH DB Time AUTOTH
CRM BACKGROUND Wait Time BACKGROUND
PI BUFFER SYNC Roll Wait Time BUFFER SYNC
BW DDLOG CLEANUP Lock Time DDLOG CLEANUP ECC
DIALOG CPIC/RFC Time DIALOG SRM
DEL. THCALL DEL. THCALL SCM
CRM
HTTP HTTP PI
HTTPS HTTPS BW
RFC RFC
RPCTH RPCTH
SPOOL SPOOL
UPDATE UPDATE
UPDATE2 UPDATE2

Thresholds
Dialog Avg Process Time < .7 seconds
No firm thresholds for other metrics are established, rather assessments will be made to ensure test runs are within 25% of baseline measurements.
We will also want to analyze production metrics for baseline purposes.
DB2

Within Solution Manager, ST03 transaction:

Check the Dialog Stat, if it is above 300ms average response time or 30% of response time, then have the
DB2 DBA investigate with the following tools:

TDS reporting
Omegamon Performance Monitoring
MEMU REXX
SAP DBA Cockpit

Inside DB2 and Mainframe OS

CPU usage
I/O
Memory usage
Buffer pool hit rate
Bottlenecks
Deadlocks
Timeouts
Error messages / abends
Number of statements processed (workload on the system)
Network from app server to the mainframe
Bad SQL Statements
DBM1 VSTOR usage. (Virtual storage use of DBM1 task)
 Healthy Warning Critical
CPU Usage:
CPU Utilization (%) Below 80% Between 80% - 95% Above 95%
Disk Activity:
Disk Device Busy (%) Below 80% Between 80% - 95% Above 95%
Load:
Memory Utilization (%) Below 99% At 99% At 100%
Swap Utilization (%) Below 80% Between 80% - 95% Above 95%
Response:
Status Online Online Down

Database Metrics - Instance Efficiency Percentages: Healthy Warning Critical

Buffer Nowait %: Above 90% Below 90% Below 90%
Buffer Hit %: Above 90% Below 90% Below 90%
Latch Hit %: Above 90% Below 90% Below 90%
Redo NoWait %: Above 90% Below 90% Below 90%
In-memory Sort %: Above 90% Below 90% Below 90%

NOTE: Same metrics and

For any of the above, if we need further investigating, thresholds will be
then we will need to work with the DBA to determine utilized for both Oracle
which database is causing the issue. and SQL DB.

> 90% is Go
 Healthy Warning Critical
Memory flat line is within 50%, or Within 75%, growth w/ no release, Over 75% growth w/ no release,
consistent memory less than 50% some spikes to 100% more spikes to 100%
Memory: with spikes up to 50%
Available Bytes
Pages reads/sec
Pages writes/sec
Pages input/sec
Pages output/sec
Pages/sec
%commited bytes in use

CPU utilization flat line is within CPU utilization flat line is within CPU utilization flat line is over
Processor: 30%, spike to 50% 50%, spike to 100% 75%, with frequent spikes to 100%
%process time
%User time

Physical Disk:
%disk read time
%disk time
Avg disk bytes/read
Avg disk bytes/write
Disk reads/sec
Disk writes/sec

Flat line below 75%, less than 10%

Steady below 60% utilization (flat growth during the past 1-2 Flat line equal or above 75%, over
Logical Disk: line or trends below 60%) months 10% growth for the past 3 months
Avg disk bytes/read
Avg disk bytes/write
Disk reads/sec
Disk writes/sec
%disk read time
%disk time

System:
Files read bytes/sec
Files write bytes/sec
Processes

Process:
%processor time
%user time
Elapsed time

Server:
Bytes received/sec
Bytes total/sec

Network Interface:
Bytes received/sec
Bytes sent/sec
Bytes total/sec
Current bandwidth
Packets/sec
Packets received/sec
Packets outbound errors
Packet received errors
VM Host
Trigger Type Condition Warning Condition Length Alert Condition length
Host connection State is equal to None N/A Not responding N/A
Host CPU Usage is above 75% 5min 90% 5min
Host Memory Usage is above 75% 5min 90% 5min
Host hardware Voltage change Host Health Change N/A N/A N/A
Host processor Status change Host Health Change N/A N/A N/A
Host Hardware fan status change Host Health Change N/A N/A N/A
Host hardware system board status change Host Health Change N/A N/A N/A
Host memory status change Host Health Change N/A N/A N/A
Host hardware power status change Host Health Change N/A N/A N/A
Host storage status change Host Health Change N/A N/A N/A
Host hardware temperature status change Host Health Change N/A N/A N/A
Status of other host hardware objects change Host Health Change N/A N/A N/A
Host Paging Memory N/A N/A N/A N/A N/A
Host Network Card Usage N/A N/A N/A N/A N/A
Java
Level 1 Level 2 Level 3 Level 4 Level 5 Metric Green to Yellow Yellow to Red
Performance Server Node Performance Services Memory Info UsedMemory 900 1024
Performance Server Node Performance Services Memory Info UsedMemoryRate 80 95
Performance Server Node Performance Kernel System Threads Pool WaitingTasksCount 0 10
Performance Server Node Performance Kernel Application Threads Pool WaitingTasksCount 0 10
Performance Dispatcher Node Performance Kernel System Threads Pool WaitingTasksCount 0 1
Wily / NetWeaver Admin (NWA) Memory Garbage Collection (full per hour) 5% of total time 10% of total time
Wily / NetWeaver Admin (NWA) Load Balancing (HTTP sessions) Load Balancing (number of HTTP sessions per server) +/- 20% session difference +/- 40% session difference
Wily / NetWeaver Admin (NWA) Disk Disk Utilization 10% 20%
Wily / NetWeaver Admin (NWA) CPU CPU Utilization 50% 75%