Odarbe, Jowill Guillermo C.

1157860

IMMERSION

On February 20 - 21 was my immersion date, my shift was from 10

am to 1 pm. I was very nervous but calm because ill be talking to different people and
even foreigners too. And the front desk is a very demanding job thats why I did a bit of
research to help me in my shift.

During my shift there was a low volume of guest which made my

stay a bit more stress free. On my first day we were briefed by miss Diane on the basics
of what to do on the front desk. She thought us the rates of the hotel, the management
and the schedules of the buffet etc. It was good experience since we are given a
glimpse on how a hotel or rather the front desk work. We were thought to always smile
and greet everytime a guest passes by. We also try to assist them regarding their
inquiries as well but most of the time miss Diane knows the answers to the inquiries. I
observed on how miss Diane worked, she was good in multitasking she juggled from
answering the calls to assisting guests who are arriving and checking out. It looks like a
tiring and demanding job but she makes it so easy. Nearing the end of our shift the front
desk clerks thought that I was our time to experience answering calls. They told us the
different spiels depending if its a inside call or an outside call. There was a bit of a
pressure since you only have a few seconds to know whether its an outside or inside
call. But most of the calls that we handled were only about transferring to different
departments so it wasnt that hard of a shift.
 On the second day we were assisted by a practicumer whom I forgot
his name. He gave us his insights about the his experience on the front desk, he talked
about different situations and what to do if ever it happens. As expected from us we
were already answering calls on our second hour. We took turns on answering the
phone it was a bit fun because he helped each other on what to do. Later on nearing the
end of the shift there was a school thats touring our hotel. We were asked on who
wants to join the showroom. Since it was my last day I glady volunteered. We toured the
students from la salle bagac bataan in the hotel. We showed them the different outlets
that we had and my partner ( whom I forgot his name) made me in charge on touring
the students about the different rooms and amenities that we had. We went on through
the higher floors and showcased the best rooms that we have, the students were
awestuck because they knew that our hotel was a 3 star hotel but what they saw was a
5 star room setting. My partner explained that even though it was a 3 star hotel, our
rooms and services are 5 stars.

In the end it was a very good experience. It made me go out my

comfort zone. They made answer calls, talk to guest and even tour students, they made
me feels as if it was already a real job and it was very fun.