594 Bailey Street Phone (828) 689-8601

Mars Hill, N.C. 28754 Cell Phone (828) 674-4760

E-mail: rvres00@aol.com

Robert Earl Smith

Education August 1985- December 1990 Montreat-Anderson College- Montreat,

N.C.
Bachelors of Science- Business Administration
Activities
Intramural Champions- Football, Softball, Volleyball, Basketball
Golf Team

January 2000- May 2000 Western Piedmont CC- Morganton, N.C.

Basic Law Enforcement Training Certificate
Honors
Elected Class President by peers
Firearms Honors- Highest average scored

Professional July 2014 Current Buncombe County Department of Health and

experience Human Services- Asheville, N.C.
Income Maintenance Caseworker II
Completed data purification of customers case files requesting
assistance with Medicaid and Food & Nutrition Assistance
Meet, interview, and assist clients in understanding and filing
requirements to receive Medicaid and Food & Nutrition Assistance
Complete Food and Nutrition applications and recertifications in a
timely manner to maintain the highest standard of quality and
support to customers
Maintain a 95% percent quality control average for all Food and
Nutrition cases processed
Review and complete Family and Children Medicaid recertifications
as assigned by agency
Work with senior management to clear backlog of applications up for
review
Maintain detailed knowledge of all assistance programs offered by
the Department of Health and Human Services
Review and determine eligibly requirements for customers based on
strict financial budgets
Maintain current and updated information and processes pertaining
to all Department of Health and Human services computerized
systems.
February 2014- July 2014 Madison County Department of Social
Services- Marshall, N.C.
Income Maintenance Caseworker I
Meet and assist clients in understanding and preparing Medicaid
and Food & Nutrition Assistance applications
Complete complex individual financial budgets to determine legibility
for programs offered by Department of Social Services
Complete and qualify clients for Energy programs for helping clients
to offset heating cost
Maintain a working caseload of applications in process
Represent Department of Social Services before administrative
hearings conducted on appealed cases
Maintain current and updated information and processes pertaining
to computer system NCFAST.
Certified in emergency and disaster relief to help during state of
emergency or disaster events

February 2013- Current Lowes Home Improvement- Weaverville, N.C.

Customer Service Associate
Provide excellent customer service to customers
Assist in daily operations of store
Assist store management in inventory control and staging

October 2006- July 2013 N.C. Department of Revenue- Asheville, N.C.

Revenue Officer I
Provide customer service to taxpayers
Perform financial reviews of all individual and business assets
including wages, property, vehicles, and bank accounts
Collection of any current or overdue taxes owed to the State of
North Carolina.
Knowledge of all tax schedules: Sales & Use, Employers
Withholding, Individual Income, Corporate Income, Inheritance,
License & Excise
Represent the N.C. Department of Revenue before judicial courts
to resolve complex tax issues with taxpayers
Order and serve all legal documents and actions

October 2003- October 2006 N.C. Department of Revenue

Revenue Field Auditor
Perform general compliance examinations for all North Carolina tax
schedules
Perform complex financial reviews of taxpayers records
Provide taxpayer assistance on related tax issues
Maintain 90 day work calendar of audits in progress
Maintain detailed knowledge and understanding of Revenue laws
and other laws surrounding tax filing requirements
September 1999- October 2003 N.C. Department of Revenue
Unauthorized Substance Enforcement Agent
Assess and collect the Unauthorized Substance Tax
Perform financial review of taxpayers assets including wages,
property, vehicles, and bank accounts
Locate and seize assets belonging to delinquent taxpayers owing tax
Communicate and work with Law Enforcement to maximize
collections
Communicate and coordinate with Sheriffs and Police Chiefs in 14
Western North Carolina counties to maximize program success
Communicate with taxpayers in person and by telephone on
resolving the tax debt, through payment agreement or wage
garnishment.

August 1994- September 1999 N.C. Department of Revenue

Revenue Officer I
Provide customer service to taxpayers
Perform financial reviews of all individual and business assets
including wages, property, vehicles, and bank accounts
Knowledge of all tax schedules: Sales & Use, Employers
Withholding, Individual Income, Corporate Income, Inheritance,
License & Excise
Order and serve all legal documents.
Complete and issue warrants to magistrates office for arrest of
taxpayers being charged with tax law violations
Work with District Attorneys office while representing the N.C.
Department of Revenue during court proceedings against tax law
violators
Collection of Individual Income Tax Assessments for all counties
assigned to Asheville office

February 1994-August 1994 E.R Carpenter Morganton, N.C.

Production Supervisor
Supervise production staff of 17 employees to assure that production
goals were met
Meet with corporate business owners/customers to assure quality of
finished products exceed expectation
Interview and assist in hiring of new employees
Conduct new employee orientation and training
Performed performance review on all employees to assure that
employees production goal were met
Community Volunteer for Madison County Free Community Meal
activities
Volunteer for Fields of Hope & The Lords Harvest community gardens

Mars Hill University- student orientation and exam study breaks

Reserve (inactive)Sheriff Deputy- Buncombe County Sheriffs Office

In As Much- Community Service

Volunteer Hearts With Hands

experience
United Way Day of Caring

Awards received June 1999 Employee of the Quarter- N.C. Department of Revenue