A ROJRCT REPORT

ON

A STUDY OF TERMPLAN WITHCASE STUDY OF BSLI

SUBMITTED TO THE UNIVERSITY OF

MUMBAI IN PAIRTIAL FULLFILLMENT OF THE

REQUIRMRNTS FOR THE AWARD OF DEGREE OF

BACHELOR OF MANAGEMENT STUDIES

(V SEMISTER)

KRUPALI H.ZANZRUKIYA

SEAT NO.

YEAR;-2017-2018

K.V.PENDHARKAR COLLEGE OF ARTS, SCIENCE

AND COMMERCE, DOMBIVALI (EAST).

UNDER THE GUIDANCE OF

SEEMA RAMCHANDANI.

1
 DECLAIRATION

I KRUPALI H. ZANZRUKIYA the student of T.Y.B.M.S. Semester V (2017-2018) hereby

declare that I have completed the project on TERM INSURNCE. The information in submitted is
true and original to the best of my knowledge.

KRUPALI H. ZANZRUKIYA

Roll No:-17-8909

K.V. PENDHARKAR COLLEGE OF ARTS, SCIENCE AND COMMERCE

DOMBIVALI (EAST).

2
 CERTIFICATE

This is to certify that MS. KRUPALI H. ZANZRUKIYA Roll No:- 17-8909 of Third Year
B.M.S. Semester V (2017-2018) has successfully completed the project on _______ under the
guidance of MRS. SEEMA RMCHANDANI.

Course Coordinator Principle

Project Guide/Internal Examiner

External Examiner

3
 Project Report On The Case Study Of BSLI

Bachelor of Management Studies

Semester V

(2017-2018)

Submitted by

(Krupali H. zanzrukiya)

(Roll no.17-8909)

K.V.PRNDHARKAR COLLEGE OF ARTS, SCIENCE AND COMMERCE,

DOMBIVALI (EAST).

4
 ACKNOWLEDGEMENT

To list who all have helped me is difficult because they are so numerous and the depth is so
enormous.

I would like to acknowledge the following as being idealistic channels and fresh dimensions in
the completion of this project.

I take this opportunity to thank the University of Mumbai for giving me chance to do this
project.

I would like to thank my Principal, SHRI ANURADHA RANDADE MEM for providing the
necessary facilities required for completion of this project.

I take this opportunity to thank our Coordinator MRS SEEMA RAMCHANDANI for her
moral support and guidance.

I would also like to express my sincere gratitude towards my project guide MRS SEEMA
RAMCHANDANI whose guidance and care made the project successful.

I would like to thank my College Library, for having provided various reference books and
magazines related to my project.

Lastly, I would like to thank each and every person who directly or indirectly helped me in the
completion of the project especially my Parents and Peers who supported me throughout my
project.

5
 INDEX

SR NO TOPICS PG NO

6
EXECLUSIVE SUMMARY

7
8
 COMPANEY PROFILE

Name of company INTELENET GLOBAL SERVIE

Founder Tata consultancy service, Housing

development finance corporation.

Year of founded 1992

Headquarters Mumbai

No of locations 35

Address Ashar IT Park, 2nd Floor, 16Z Wagle

Industrial Estate, Thane, Mumbai, Maharashtra
400604.

Phone no Phone:022 6677 6000

phone: 022 6793 5050

E-mail ID businessoptions@intelenetglobal.com

9
 ABOUT INTELENET GLOBAL SERVICES

Intelenet is a large global Business Process Outsourcing player, committed to delivering our
clients strategic goals and helping in enhancing, broadening, and deepening the relationship to
add value.

Backed by The Blackstone Group, a leading Global Private Equity player, with a current
portfolio of clients that includes Fortune 500 companies, we are a 55,000 people organization
spread across 70 global delivery centers across North & Central America, UK, Europe, Asia
Pacific and the Middle East; supporting 110+ clients in over 50 languages.

Commencing operations in November 2001, Intelenet today supports 110+ clients in 50

languages with Contact Centre solutions, F&A, HRO and IT solutions across Banking and
Financial Institutions, Healthcare, Travel and Hospitality, Telecom, Retail, Manufacturing, and
Information Technology (IT) verticals.

Over the last decade, we consistently held on to the top rankers spot in Nasscom BPO listings,
and over the next decade aim to rise higher and take on the global BPO rankings with our focus
on customer experience powered by technology and analytics

10
IN THANE, ASHER IT PARK .

11
 OBJECTIVES OF STUDY

I choose to work in intelenet global services. During this internship I have learnt Meany new
skills. before internship I have only theoretical knowledge about work in organization but now I
have some practical experience of work in organization . now I have knowledge about the
organizations working environment and how organizations work and achieves their goals and
objective.

This internship has given me the understanding of business and also about the element of statics
thinking, planning and implementation, and how this things are applied in a real world
organization environment. Following are the objectives that I have in my mind before working as
an internee.

To improve communication skills

To analysis the business situation .
To learn more than theoretical knowledge.
To make quick decision in real situation.
To learn how to conduct and to promote preparation for future.
To properly integrate practical and theoretical knowledge
To plan for the future of oneself and learn how to adjust in an organization.
To get exposure to do a work in an organization and also know about organizational
behavior, ethical rules and regulation.

12
 CORPORATE HISTORY

Intelenet Global Services started operations in 2000 with a 25 member team managing contact
center and back office services for Banking & Insurance clients from our Mumbai center.

04

Intelenet experienced exponential growth and extended service expertise to Retail and Travel
clients. This year also saw Mumbai and Chennai operations being up-scaled resulting in an
impressive 4000 strong workforce.

05

Intelenet extended delivery capability to Europe and ranked amongst the Nasscoms top 10 BPOs
in India, and Deloitte Technology Fast 50 India.

07

Intelenet had set up a Greenfield center in Manila and acquired 2 companies that strengthened our
US onshore delivery and Travel, Technology, Finance and Accounting capabilities. At this point we
were a 23,000 people company with delivery centers in 24 global locations.

09

Intelenet was servicing over 65 clients, ranked amongst Great Place to Work, and achieved
PCMM verification and PCI certifications.

12

we acquired niche BPOs in UK and Australia to strengthen onshore presence and Knowledge
Services capability.

16

Today, with Blackstone Group backing our business plan, we are a 55,000 people strong
organization spread across 66 global delivery centers supporting 100+ clients in over 30 languages.

13
 EXCEUTIVE TEAM.

Susir Kumar Executive Chairman

Bhupender Singh Group Chief Executive Officer

Chandramouli Baskaran Chief Executive Officer.

Prabhu Srinivasan Chief Strategy Officer.

Ram Panickar Chief Financial Officer.

Manuel DSouza Chief Human Resources Officer

Rajendra Deshpande Chief Information Officer

Steve Morgan Managing Director UK / Europe

14
-

BOARD OF DIRACTORS

1. Susir Kumar:-

Susir is the Executive Chairman of Intelenet Global Services, a US $400m global business
process outsourcing services organization.

With over 15 years dedicated to the organization, Susir has been the leader in charge,
responsible for turning Intelenet from a 25 member company to its current 55,000 people
strong organization.

2. Amit Dixit:-

Amit Dixit is a Senior Managing Director and Co-Head of Private Equity in India,
based in Mumbai. Previously, Mr. Dixit was a Principal at Warburg Pincus. Mr. Dixit
received an MBA from Harvard Business School, an MS in Engineering from Stanford
University, and a B. Tech. from Indian Institute of Technology Mumbai where he was
awarded the Directors Silver Medal for graduating at the top of his program. He

15
currently serves as a Director of Intelenet Global Services, IBS Software Pte Ltd, S.H.
Kelkar, Trans Maldivian Airways, JagranPrakashan, Mid-Day Info media, Hindustan
Power Projects, Monnet Ispat & Power and NCC

16
3. David Skillen:-

David has a thirty five year career in banking and finance covering Australia, Asia, USA,
U.K., and Africa. During that time David spent 8 years in Barclays, 10 years in Citigroup and
3 years in American Express.

Today David serves on the Board of Intelenet Global Services, a major international BPO
company, is senior advisor to Essex Lake Group, advises KPMG Consulting in the banking
space, holds senior office in the structure of the International Waterski and Wakeboard
Federation, and chairs investment vehicles in the Australian Watersports industry.

4. Robert D. Reid:-

Robert D. Reid is a Senior Managing Director in the Private Equity Group at

Blackstone and is a member of the Firms European Private Equity Investment
Committee. Mr. Reid worked for several years in Blackstones New York offices and is
based currently in London.
Mr. Reid received an A.B. in Economics from Princeton University, where he graduated
magna cum laude. Mr. Reid is a Director of Scout24 and Intelenet Global Services

17
5.Mitchell J Habib:-

Mitchell J Habib is Director in Intelenet Global Services Private Limited and YUME.
Earlier, he served as Director of National Underground Railroad and Pactera. Mitchell
Habib is a results-driven senior executive accomplished in aligning global organizations
with a strategic vision to realize revenue and margin growth. He has led organizational
transformation, operations management and information technology at prominent global
firms spanning multiple industries during his 25-year career, including General Electric,
Citigroup and Nielsen.

During his career at Citigroup, Mitchell was promoted from Chief Information Officer
(CIO) for the US Credit Card division to CIO for the US Retail division, based on his
teams excellent performance and impact on the business

18
 SERVICE BY COMPANEY.

Intelenet Global Services Private Ltd. provides business process outsourcing services.

The company offers contact center management services in the areas of customer management,
acquisition, maintenance, and retention, as well as collections; knowledge services that include
research, financial modeling, resource optimization, analytics and insight, customer experience
management, business transformation, project management, creative design, and IT enabled
services; and finance and accounting services that comprise procure to pay and T&E, order to
cash, record to report, payroll, decision support and FP&A, and risk management. It also
provides human resource outsourcing services, such as resourcing, payroll, and workforce
administration services; IT and infrastructure services, including knowledge management,
application development, and infrastructure management; and security and compliance
management services, which include security operations management, vulnerability, attack and
penetration testing, certification advisory, security effectiveness review, audit, and
implementation services. Intelenet Global Services Private Ltd. was founded in 2000 and is
based in Mumbai, India. It has locations in India, the United Kingdom, the United States, the
Philippines, and Poland. Intelenet Global Services Private Ltd. operates as a subsidiary of Serco
Group plc.

19
SWOT ANALYSIS

20
 Strengths
1. Quick response time.
2. Excellent clients bases.
3. Increase brand awareness.
4. Wide services of earning

Weaknesses 1
1. Lack of face to face interaction to the customer.
2. Lack of adequate team work with filled.
3. Lack of opportunities.
4. Communication with Core Company.

Opportunities
1. Growth of BPO industry.
2. Recognitions.

Threats
1. High competition.
2. Change in technology.

21
INFORMATION OF SERVICE CENTERS

22
 INFORMATION OF SERVICE CENTERS

The intelenet global services have service centers and branches not only in India but also in
outside countries also. Intelenet Global Services is a third-party Business Process
Outsourcing (BPO) & contact center provider firm headquartered in Taguig, Metro Manila,
Philippines and Mumbai, India,[2] backed by Blackstone Group.

The company offers 24/7 services for contact center, transaction processing, finance &
accounting and human resource outsourcing services to Fortune 500 companies in the UK, US,
Australia and India. Backed by The Blackstone Group, a leading Global Private Equity player,
with a current portfolio of clients that includes Fortune 500 companies, this is a 55,000 people
organization spread across 66 global delivery centers across USA, UK, India, Poland, and
Philippines; supporting 100+ clients in over 50 languages.[3] The firm is headed by the CEO
Bhupender Singh and Susir Kumar serves as the Executive Chairman.

The company's first headquarters is in Mumbai, and operates from 66 delivery centers in
Mumbai, Philippines, Chennai, New Delhi, Gurgaon, Mauritius, USA (Fargo, Campbelsville,
Chesapeake) United Kingdom (Fort William, Plymouth) and Krakow. Domestic Operations
operate in Mumbai, Gurgaon, Chennai, Bangalore, Pune, Kolkata, Mohali, Pondicherry,
Dehra Dun, Lucknow and Patna.

Currently clocking in the revenue of more than USD$420 million, the firm aims at crossing
US$1 billion by 2020.

23
 COMPETITORS

COMPETITORS OF INTELENET GLOBAL SERVICES LIMITED.

The Taylor Reach Group Inc.

The Taylor Reach Group is a call center and contact center consultant company specializing in
customer experience consulting, call and contact center consulting, management, performance,
technologies, site selection, tools and assessments.

24
The Taylor Reach Group Inc.
The Taylor Reach Group is a call center and contact center consultant company specializing in
customer experience consulting, call and contact center consulting, management, performance,
technologies, site selection, tools and assessments. The Taylor Reach Group consultants, each
with more..

Salesforce.com
Salesforce.com is the enterprise cloud computing company. The company's portfolio of
Salesforce CRM applications has revolutionized the ways that companies collaborate and
communicate with their customers across sales, marketing and service. The company's
Force.com Platform enables customers,...

25
RELATIONSHIP OF BIRLA SUNLIFE INSURANCE WITH
INTELENET GLOBAL SERVICES

As we all know the intelenet is outsourcing company so Birla is one of the client / customer of
the intelenet global service ..so I work in intelenet company under the group of Birla and my
work is to verify the documents of customer related the term plan.

26
 INFORMATION OF BSLI

The INTELENET GLOBAL SERVICE is provided services to many companies like HDFC,
ICICI, BSLI, LIC these are the clients of the inteleglobal services.

The Aditya Birla Group is an Indian multinational conglomerate, headquartered

in Worli, Mumbai, India.

MR. KUMAR MANGALAM BIRLA - CHAIRMAN OF THE ADITYA

BIRLA GROUP

27
 LOGO OF BSLI

Birla Sun Life Insurance Company Limited (BSLI) is a joint venture between the Aditya
Birla Group and Sun Life Financial Inc., a leading international financial services
organization.
It operates in 40 countries with more than 120,000 employees worldwide.
The group was founded by Seth Shiv Narayan Birla in 1857.
BSLI has covered more than one and a half million lives since inception and its customer
base is spread across 100 cities in India.

28
 DETAILS OF PRODUCTS

PRODUCTS

Life is unpredictable. But in face of adversity, our responsibilities towards our parents, children
and loved ones need not be compromised. Insurance planning equips you to smooth out the
uncertainties and adversities that life might send your way, so that the best that life has to offer,
secure in the knowledge that your beloved ones are well provided for. BSLI offers a complete
range of insurance products

1.Protection Plans

2. Savings Plans

3. Child Plans

4. Investment Plans

5. Retirement Plans

6. Group Plans

7. Rural Plans

29
1. Protection Plans
BSLI offers a variety of policies that give you the benefits of protection and the
opportunity to save for important assets or events, like a home, a car or a wedding.

2. Savings Plans
Flexibility to make additional investment with the help of the top-up facility.
Flexibility to increase / decrease your annual premium Amount
Facility of Automatic Premium Payment- With this facility you can take a
temporary break from premium payment.

3. Child Plans
Financial Benefits: Regular payments at critical stages in your childs life, like
Board examinations, Graduation and Post-graduation.
Total peace of mind, even if you are not around
Sum Assured is paid immediately: Ensures that your loved ones stay financially
secure, even in your absence.

4. Investment Plans
Life Expectancy has been rising rapidly and today you can expect to live longer
than your earlier generations. BSLI Retirement Solutions that combine the best of
insurance and investment. These solutions are developed to ensure your peace of
mind for the years to come.
5. Retirement Plans
To ensure a comfortable retired life, you would be wise to invest money into
additional avenues like pension plans. An integrated basket of employee benefits
solutions that offer incomparable flexible benefits.
Sound investment management that focuses on safety, stability and profitability of
the portfolio.
6. Group Solutions
Group Gratuity Plan:

30
 Helps employers fund their statutory gratuity obligation in a flexible and hassle-
free manner.
Group Superannuation Plan:
flexible scheme (defined benefit and defined contribution) to provide a retirement
kitty for each member of the group.
Group Term Assurance:
BSLI flexible group term solution helps provide affordable cover to members of a
group. The cover could be uniform or based on designation/rank or a multiple of
salary, and can be extended to all employees between the ages of 18 and 65 years.
7. Rural Plans
BSLI offers 2 specially designed rural plans.
a) BSL I Endowment Plan
b) BSLI - Regular Premium

31
 COMPETITORS OF BSLI

Aviva life insurance:

Bajaj Allianz:
HDFC Standard Life Insurance Co. Ltd:
Kotak Mahindra Old Mutual Life Insurance Ltd
Life Insurance Corporation of India
ICICI Prudential Life Insurance
Max New York Life Insurance Company Limited
MetLife India Insurance Co. Pvt Ltd
Reliance Life Insurance Company
SBI Life Insurance
Tata AIG Life Insurance Company

32
 TERM PLAN

Term insurance is a life insurance product offered by an insurancecompany which offers

financial coverage to the term life insurancepolicy holder for a specific time period. In case of
death of the insured individual during the policy term, the death benefit is paid by the company
to the beneficiary.
It is a term plan, with death benefits, that returns the premium paid if the policyholder
survives the policy term. In regular term insurance, insurers pay only when the insured
person dies. Consider a policy with Rs 50 lakh cover for 20 years for which the yearly
premium is Rs 5,000.

33
 The plan name is BSLI Protect@Ease Plan.

The term insurance policy has two principal benefits: It has an affordable premium and a
high sum assured. Thus, your family is well cared for even in your absence, when there is
a sudden discontinuation of income. In your absence, the term insurance policy keeps
your family away from financial uncertainty and helps them achieve their goals - just like
you had planned.

BSLI's Protect@Ease Plan is a traditional term insurance plan designed to secure your
family's future against uncertainties and unforeseen circumstances. It insulates you and
your loved ones against the negative impact of future unforeseen events while helping
them achieve their goals and dreams. Thus, it helps give your family the financial
independence and security that you have always aimed for in your absence.

Broadly, BSLI Protect@Ease Plan offers a substantial Death Benefit, Joint Life
Protection, Enhanced Life Stage Protection, and Customizable Benefits.

34
 ELIGIBILITY CRITERIA FOR BSLI Protect@Ease Plan

Entry Age 18 to 65 years of age

Plan Option I-Level Term Assurance

II-Increasing Term Assurance.

Policy Term 1. 5 to 40 years; subject to maximum age of 80 years at the end

of policy term.

Premium Paying Single Pay | Limited Pay-5 | 7 years | Regular Pay.

Term

Premium Mode Annual | Monthly.

Sum Assured Minimum Rs. 30,00,000

Maximum: No Limit (subject to underwriting guidelines).

35
 CUSTOMIZABLE BENEFIT

INBUILT BENEFITS

1. Terminal Illness Benefit

2. Joint Life Protection:
3. Enhanced Lifestage Protection:

ADDON BENEFITS

1. BSLI Accidental Death and Disability Rider (UIN: 109B018V03)

2. BSLI Critical Illness Rider (UIN: 109B019V03)

3. BSLI Surgical Care Rider (UIN: 109B015V03)

4. BSLI Waiver of Premium Rider (UIN:109B017V02)

5. BSLI Hospital Care Rider (UIN: 109B016V03)

6. BSLI Accidental Death Benefit Rider Plus (UIN:109B023V01)

36
 REASONS FOR CLAIM IS NOT SETTLED.

Callous Attitude towards Insurance

Giving incorrect information in the application form

Specify the Nature of your Job

Not disclosing medical history

Refraining from medical tests

Policy lapse: The biggest threat to claim settlement

Not disclosing old Insurance policies

Keep nomination updated

37
FACTORS AFFECTS THE COST OF INSURANCE

38
 DIFFERENCE IN TOP COMPANIS

PREMIUM CLAIMSETTLE
NAMES OF MENT RATION
COMPANY
LIC5 10,560 98%

MAX LIE 6,490 96%

BIRLA SUNLIFE INSURANCE 7,576 93%

BAJAJALLIANZ 8,311 91%

ICICI PRULIFE 8,555 96%

PNB METLIFE 7,010 92%

HDFC STD 7,696 90%

SBI LIFE 8,036 91%

BHARTI AXA LIFE 6,962 80%

AEGON RELIGARE 7,625 93%

39
 PREMIUM

12,000

10,000

8,000

6,000
PREMIUM

4,000

2,000

0
LIC MAX LIFE BSLI BAJAJ ICICI PNB HDFC SBI LIFE BHARTI AEGON
METLIFE

40
 CLAIM SETTLEMENT RATION
120%

100%

80%

60%

CLAIM SETTLEMENT RATION

40%

20%

0%

41
 INFORMATION OF ABOVE GRAPH .

In the above 1 st graph premium is given all 10 companys related the term plan . according to
all the above data the bsli is provide the less premium. 2 to 3 company are provide less premium
and other are charge high premium as compare to the bsli. it is a good company as comer to that
company who is charge the high premium..

In the second diagram it shows the claim settlement ratio of all companies in that only 2to 3
company are cross the claim of bsli so it is a good claim settlement ration is 93% .the highest is
96% .

So as compare to both the data the claim settlement ration and premium the bsli is good company
to invest in term plan.

The information is related the term plan .the premium is for term insurance and the claim
settlement is all over company.

42
 JOB DESCRIPTION

The customer is come online and buy the plan and makes the first payment.

After the payment process the medical test is conducted which is free of cost provided by
the BSLI.(Birla sun life company).

The tests are mandatory there is no option to skip it.

The medical tests are Blood, Urine, Nicotine, TNT, ECG.

The date & time is provided by the customer and at nearest medical center provided from
our side.

Medical reports are come through mail from our medical team.

I have to study the report and analyze all the report are perfect or not the customer is fit
and fine according to the criteria.

This work is done by me and my 2 other collogue and our other collogue done the online
form filling and the payment process.

After payment our work will start.

43
 If we find something negative in the report so we are charge the higher premium or
deduct some benefits.

The normal problems like sugar, heart problem, any other kind of normal problems.

But in the medical test we find any customer is suffered from cancer, TB, HIV like
abnormal thing so we cancel the policy from our side. This type of person is not eligible
for the plan .

And also the other document also study by me like pain card, addhar card ,rationing card,
last 3 months of salary sleep/ ITR, photos etc. all these documents are uploaded by the
customer on our mail id .

So this information are provided to the next team they are convince the customer to pay
high premium or if to cancel the policy.

44
 DOCUMENTS ARE IMPORTANT FOR POLICY

o Pain card

o Adhar card

o Rationing card.

o Salary sheet /ITR for 3 months.

o Medical report provide by medical team.

o Old policy document.

o Address proof.

o If take joint life policy

Marriage Certificate

45
RESPONSIBILITY AND DUTY

46
 RESPONSIBILITY AND DUTY

My duty is to verify the document related to the policy and pass the information to the
next team .
After my message they are according to work on it.
Example
If one customer is eligible for the plan and if I give info about it is not eligible so that
policy is not issued from our sidebecause of my mistake it ids create bas image in the
mind of customer if this customer is apply in another company and if they issue the
policy to this customer so it is create the bad image about our company.
So it is my responsibility to verify the document properly and pass information to next
group.
And if any fault in the report so conform with our client and after take the decision about
the documents.
So first mailto customer and verify the information is write or wrong.
It is my responsibility to do my work properly .

47
 SCOPE AND OBJECTIVES

SCOPE

To enhance the knowledge being a management trainee.

Training in a multinational company like INTELENET GLOBAL SERVICE gives the
ideas of huge management work having interlink in different countries.
The training given the ideas of working of different department.

OBJECTIVES

The basic objectives of the training was to get through the different management concept.
Also we had an increase in knowledge of the managerial concept.
To apply the theoretical knowledge to learn the various aspects of management.

48
EXPERIENCE WORKING WITH COMPANY

The intelenet global service is very good and reputed company .

There are different ages, different background, different nature different class people are
working.
To work with this company is very honorable thing, I learn many things from this
company .
How the company is work ,environment of company ,different types of people ,good and
bad experiences is there ,task are given to you have to complete the task.
There are lots of new things are learn .
First training are provide to me after that the actual work information is given to me .
The trainer is very good and he give me all the training about the whole product the
trainer name is MR.SHANTINU RAMCHANDANI.
After the training of 15 days actual work is started but then also on job training is
continue for again 15 days .
My team leader is also good he is like a friend if I do any mistake so he explain me like a
big brother .My TL name is MR.ABHISHEK SINGH.
The plans and policy of company is also good.
If I get chance so I am again ready to work with the intelenet global service.

49
50
The entire employee of the company are well trained and qualified into the work. all department
are well established and fulfill the need of company . and also there is are a 55,000 people
organization spread across 70 global delivery centers across North & Central America, UK,
Europe, Asia Pacific and the Middle East and also supporting 110+ clients in over 50
languages.so the intelnet global services is very good and reputed company according to plans
and policy and rules and regulations . intelenet global service is an top outsourcing company in
India. The intelenet global service is provide the very good services to their clients as well as
customer. There are many service centers of intelenet global services innot only in India but also
in outside counties also.

51
 SUGGESTION

The intelenet global service should develop i skill particularly to identify the weaker section of the
company and to take the top position in all the outsourcing company.

The intelenet global service have to provide all the knowledge of the company to the employee so it can
be easy to do work quickly and easily .for employee If the holidays are import.

Some time we are not able to solve the customers problem because it is not comes under our work profile
so the company have to provide that services also who helps to customer and problem is solve easily and
quickly.

52
 BIBLOGRAPHY

www.yourarticlelibrary.com

www.preservearticles.com

www.efuinsurance.com

www.wikipedia.com

WEBLIOGRAPHY

www.wikipedia.com

www.efuinsurance.com

www.insurance.birlasunlife.com

www.intelenetglobalservices.com

www.irda.gov.in

53