UNIVERSITY OF MAURITIUS Centre for Professional Development and Lifelong Learning NOVEMBER/DECEMBER 2010 EXAMINATIONS PROGRAMME | ‘Hybrid Module Communication Skills DATE a Thursday 25 COMS 1 November 2010 ~ 13.30 = 15.30 hours 2 Hours 9 NO. OF | QUESTIONS TO | BE ATTEMPTED ww INSTRUCTIONS TO CANDIDATES SECTION A: Answer any THREE(3) questions SECTION B: Answer any ONE(1) question SECTION C: Answer any ONE(I) questionCOMS 1010 - COMMUNICATION SKILLS SECTION A ~ A y THREE(3) qu Answers must be brief and concise ‘You are advised to spend not more than 30 minutes on this section 1. What does the term ‘World Englishes” suggest about the English language? Use relevant examples to illustrate your answer (5 marks) 2 Briefly explain five ways or techniques to reduce inaccuracies in perception. \ (5 marks) | | 3. Briefly explain five rules to be ¢ 1g visual aids for presentations, (5 marks) Briefly explain the impromptu mode of speech delivery and give three disadvantages of this mode of speech delivery. (5 marks) 5., Explain briefly how the different sources of noise can affect the communication process,SECTION B Choose any ONE(1) question. You are advised to spend not more than 40 minutes on this section. 6. As President of the Student Couincil of the University of Mauritius, you would like to organize a full-day workshop on “Prevention of HIV/AIDS”. Write a letter to the Vice- Chancellor of the university to seck permission and to explain why you have chosen the above title. You also need to explain how you plan to carry out this event: date, time, venue, audience, resource persons etc. (the body of the letter should be between 200-250 words). - : (15 marks) 7. You have recently purchased a laptop from a well-known electronic shop and after only two months, due to some technical problems, you are compelled to take it back for repairs to the shop. You are given the assurance that the laptop will be repaired within one month or else replaced by a new one. As the laptop is still under warranty, all charges, including spare parts and labour will be covered by the shop. However, the shop fails to repair the laptop within the settled delay and is, furthermore, unwilling to replace it with a new one, as previously agreed. After repeated phone calls to the shop manager, you decide to address him/her a formal letter of complaint. Write the letter, including any information you deem necessary. (the body of the letter should be between 200-250 words) (15 marks) SECTION C Choose any ONE(1) question You are advised to spend not more than 50 minutes on this section 8. (i) “Listening” should be understood in the wide sense of the term — listening with the eyes and other senses. Discuss (8 marks)(ii) Nonverbal communication plays an important role in communication. Yet, it can also give rise to difficulties in communication. Using precise examples, identify the main pitfalls and barriers of at least three nonverbal codes. (22 marks) 9.(a) You are a University student quite involved in social work in your community. Given the recent rapid rise in child abuse, you have been asked to address an audience of upper secondary school students on the issue, with the aim of sensitizing them. (i) Discuss the parameters you are going to consider when preparing your speech. (6 marks) (ii) Outline the key issues you will mention in your speech. (8 marks) (iii) Explain which mode(s) of speech delivery you will use. (3 marks) (iv) Discuss the presentation aid(s) which seem most appropriate for your speech. G marks) (Total 20 marks) END OF EXAMINATION PAPER