COMS 1010 —- Communication Skills Section A Answer any three questions from this section. Each question in this section carries 5 marks. You are advised to spend not more than 30 minutes on this section. 1 Name three different sources of noise. Explain how the communication process can be obstructed for any two of these sources of noise (using examples if necessary). List and briefly explain five organisational patterns which can be used to organise and structure content in a speech. (a) Using the Harvard system, write down the following reference as it should appear in a bibliography: - Title of article: “Training Versus Developmer - Name of author: Fitzgerald W - Page number: 81-84 - Volume 2 - Year: 1992 ~ Name of journ raining & Development (3 marks) (b) Explain the importance of style and register in academic writing. (2 marks) (a) Briefly explain the memorised and the extemporaneous modes of speech delivery. (3 marks) (b) Give an example of when each mode would be appropriate. (2 marks) Briefly explain five rules to bear in mind when designing effective presentation aids.Section B Answer one question from this section. Each question in this section carries 15 marks. You are advised to spend not more than 40 minutes on this section. 6. You are Tony Burton, the Secretary of the Benevolent Club which is found in your locality. Your club intends to organise a distribution of gifts to poor children for Christmas. Write a letter to the President of the Village Councilthe Mayor requesting assistance and support (the body of the letter should not exceed 200 words). 7. You have noticed that internet connectivity in your area is poor. Write a letter of complaint to your Internet Service Provider, requesting that measures be taken to remedy the situation as soon as possible (the body of the letter should not exceed 200 words). Section C Answer one question from this section. Each question in this section carries 20 marks. You are advised to spend not more than 50 minutes on this section. 8. You are a social worker involved in combating drug abuse amongst teenagers. You have to address an audience of upper secondary school students on the issue. Explain how you will prepare your speech, laying particular emphasis on: - the arguments you will put forward - the mode of speech delivery you will adopt, - the form(s) of persuasion you will choose, and - the presentation aid(s) you will use. 9. (a) Give an overview of the different nonverbal codes. (10 marks) (b) Discuss the importance and the limitations of nonverbal communication in the professional setting. Give examples. (10 marks) END OF EXAMINATION PAPER