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Unit 27 Managing Quality in HSC
Unit 27 Managing Quality in HSC
Unit 27 Managing Quality in HSC
Aim
The aim of this unit is to help learners develop an understanding of different perspectives
on health and social care service quality and how it is evaluated in order to empower and
involve users of services.
Learning outcomes
On successful completion of this unit a learner will:
1 Understand differing perspectives of quality in relation to health and social care services
2 Understand strategies for achieving quality in health and social care services
3 Be able to evaluate systems, policies and procedures in health and social care services
4 Understand methodologies for evaluating health and social care service quality.
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3 Be able to evaluate systems, policies and procedures in health and social care
Services
Evaluating quality: different quality methods and systems eg Total Quality Management,
Continuous Quality Improvement; concepts; preventing problems; management leadership,
control of processes, involvement of people; quality circles Health and care organization:
services eg an NHS trust, a local authority social care service, a private health or social care
service, a not-for-profit health and care service Improving quality: methods eg customer
service, empowering users of services, functional quality, putting people first, valuing
front-line staff, internally generated standards that exceed minimum requirements
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