Xxxx xxxx

Salesforce Developer/Administrator
xxx-xxx-xxxxxx
xxxxxxxxx@gmail.com

Over 8 Years of IT experience with around 6+ years of experience in the Salesforce.com CRM
platform as both Developer & Administrator.
Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems
and project life cycle processes.
Accumulated extensive Salesforce knowledge and hands on experience on Marketing Cloud, Sales
Cloud and Service Cloud.
Expertise in configuring and administrating Salesforce CRM environment.
Experience in Object Oriented Analysis and Design (OOAD) and understanding of the Force.com
architecture.
Extensive experience in lead case management (Web-to-Lead, Email-to-Case).
Hands on experience in managing multiple projects and iterations within the CRM application.
Experience working with Salesforce.com sandbox and production environments.
Good experience in developing Rich Interface Applications using AJAX, Adobe Flex, and Action
Script.
Hands on experience working with different aspects of Web Services (XML, WSDL, SOAP, REST)
& web integration with SDFC.
Expert in migrating data from various systems into Salesforce CRM using ETL tools Informatica on
Demand, Cast Iron (CI) experience, to synchronize data between Sales.com and web service
endpoints.
Hands on experience in using Data loader for data management in force.com platform.
Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming On
Force.com Platform.
Implemented Customer portal, Knowledge base and Partner Portal.
Implemented security and sharing rules at object, field, and record level for different users at different
levels of organization.
Implemented chatter to improve internal communication and enhanced customer service.
Excellent skills in creating/troubleshooting/modifying APEX code, S-Controls and Visualforce pages.
Extensive experience in designing of custom objects, custom fields, pick lists, role based page layouts,
Triggers, Workflow Approvals, Validation Rules, Approval Processes, custom Tabs, custom reports,
report folders, report extractions to various formats, design of Visualforce Pages, Reporting Snapshots,
Dashboards, and Email generation according to application requirements.
Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business
logic in Apex Programming Language and Salesforce Mobile Experience.
Hands on experience with CRM functionality of Sales, Marketing, Call and Territory Management
modules. Workflow Approvals, Sales, Marketing, Customer Service and Support Administration.
Experience in creating unit test cases and coordinated change requests to drive the business
requirements during Integration and testing stages and reviewing the application.
Highly motivated team player with excellent communication, presentation and interpersonal skills.
Willing to work in a challenging and cross-platform environment.
Certifications:
Salesforce.com Certified Force.com Developer (Dev 401)

Technical Skills:

Salesforce Technologies Force.com platform, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL,
Visualforce Pages/Components, Apex Web Services, AJAX, Data loader,
Workflows, Validation & Approvals, Reports, Dashboards, Custom Objects.
Salesforce Tools Force.com Eclipse IDE Plugin, Force.com Data Loader, Force.com Excel
Connector, Force.com Explorer, Connect for Outlook, Informatica, Cast Iron, Zen
(AppExchange Apps), Sanbox testing.
Databases Force.com DB MySql, Oracle 8i/9i/10g/11g, Microsoft SQL Server 2000/2005/
2008, DB2, Java DB.
Web Application WSDL, SOAP.

Web Design Tools Visual Studio, SQL Query Analyzer, Adobe Photoshop, Dreamweaver, Tortoise
SVN, MS Office, Visio 5.0, Adobe Acrobat Pro.
Languages Apex, Ajax, C, C++, Java, J2EE, JSP, Java Script, JQuery, VBScript, UML,
HTML, XML, SQL, CSS, Perl.
Operating Systems Windows NT/2000/XP/Vista, Windows Server 2000/2003/2008, Linux, Unix.

Packages Visual Source Safe, MS Office, MS Visio, Sharepoint, Excel.

Professional Experience

Client : AIG, Marietta, GA Aug 2013 Till Date

Role : Salesforce Developer/Administrator
Responsibilities:
Interacted with various business users groups gather the requirements for Salesforce Implementation
and documented the requirements, interacted with all levels of external and internal customers.
Involved in integrating web service with Salesforce.com to load Leads back and forth from
Salesforce.com to Legacy and vice versa.
Perform detailed analysis of business and technical requirements and designed the solution by
customizing various standard objects of Salesforce.com (SFDC) and using other Platform based
technologies like Visualforce, Force.com API, and Web Services.
Provided data access reports to Compliance and Security ensuring that data and roles are properly
defined and transparent.
Worked on SFDC, CRM, SFA and Billing Modules (Sales Process Automation, Lead and Marketing
Automation, Mass Marketing Automation, Customer Care, Accounts Receivables, Credit Limit
process, Collections, Rating, Billing, Discounts, Catalogues, Invoicing, Reporting).
Developed Visual Pages to include extra functionality and wrote Apex Classes to provide functionality
to the visual pages.
Created Custom Objects and fields for transactional and contractual information.
 Involved in Salesforce.com Application Setup activities and customized the apps to match the
functional needs of the organization.
Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules
for automating business logic.
Created workflow rules and defined related tasks, email alerts, and field updates.
Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and
formula fields to the custom objects.
Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customers cases
in Cases Tab.
Created page layouts, search layouts to organize fields, custom links, related lists, and other
components on record pages.
Used field level security along with page layouts to manage access to certain fields.
Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to
develop custom business logic.
Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads,
Campaigns, Reports and Dashboards.
Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
Created custom Dashboards for managers home page and gave accessibility to dashboards for
authorized people.
Developed and configured Dashboards, Reports and Report Folders for different user profiles based
on the need in the organization
Integrated the Web Services for extracting the data from external systems to display in the pages of
Salesforce.com.
Worked with several App exchange tools like Action Plans, Strike Address verification, Conga
Composer.
Used the sandbox for testing and migrated the code to the deployment instance after testing.
Executed various levels of Unit, Integration, User Acceptance and Operational Acceptance testing
using test cases to prove that system conform to specifications of business and quality requirements.
Participated in Weekly Change control meetings and performed application and global impact
analysis. LDAP Directory integrationn for Salesforce.com.
Environment:
Salesforce.com platform, Apex Language, Visualforce Pages, Data Loader, Workflow & Approvals,
Email Services, Reports, Dashboards, Custom Objects, Custom Tabs, Security Controls, Informatica,
Eclipse IDE Plug-in, Salesforce Sandbox, HTML, Java Script, Oracle 11g, Windows XP.

Client : Seagate, Scotts Valley, CA Jan 2012 June 2013

Role : Salesforce Developer/ Administrator
Responsibilities:
Performed the role of Salesforce.com Developer and Administrator in the organization.
Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities,
Reports and Dashboards.
Developed and configured various Custom Reports and Report Folders for different user profiles based
on the need in the organization.
 Designed, and developed the Custom objects, Record Types, Formula fields, validation rules, Page
layouts, workflow rules, tasks, emails and alerts to track customer related tasks and activities.
Created page layouts, search layouts to organize fields, custom links, related lists, and other
components on record pages.
Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and
formula fields to the custom objects.
Involved in Salesforce.com Application Setup activities and customized the apps to match the
functional needs of the organization.
Implemented Web to Case, Email to Case functionalities to provide a better customer support to the
customers.
Assigned workflows for Lead conversion, transfers, merging duplicates, managing web-to-lead to
track responses to online campaigns.
Created custom Visualforce components and attributes to override the look and feel of standard
Visualforce components.
Provided ongoing Salesforce.com maintenance and administration services including periodic data
cleansing, custom objects, workflows and campaign management.
Used field level security along with page layout to manage the visibility and accessibility of fields for
different profiles.
Developed Apex Classes, Controllers and Apex Triggers as per the requirements.
Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide
functionality to the visual pages.
Using Organization Security, network Security and Session Security implemented Platform Security.
Installed Salesforce AppExchange Apps, configured and maintained user security permissions in
compliance with organizational needs.
Created email templates and inbound emails using Visual force for the clients and customers.
Integrate of Application with Salesforce.com with using SOAP web services API and Web Sphere
Cast iron.
Implemented Nightly Batch Processes to handle bulk records and scheduled daily jobs using apex
scheduler.
Uploaded about close to a million records using the Data loader and experienced in cleansing and De-
duplicating bulk loads.
Deployed Apex using Force.com IDE, Force.com Migration tool and Web services API.
Developed several custom Reports, Custom Report Types to better assist managers and also report
folders to provide report accessibility to appropriate personnel.
Used the sandbox for testing and migrated the code to the deployment instance after testing.
Provided user support and bug fixing activities as per the SLA.

Client : Ebay, King of Prussia, PA Sep 2010 Nov 2011

Role : Salesforce Developer
Responsibilities:
Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
Administered, configured, maintained Salesforce.com application user profiles, roles, assigning
Permissions, generating security tokens, validation Rule, upgrade installation.
Created and deployed several workflows, and Reports using salesforce.com platform.
 Worked closely with Business Users in improving their business processes using SFDC.
Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the
application.
Integrated the web services by generating the necessary stubs from the WSDL files for extracting the
data from the home grown applications by using the home grown web services.
Developed and deployed workflows and approval processes for opportunities and products/ assets
management.
Involved in Salesforce.com application setup activities and customized the apps to match the
functional needs of the organization.
Used Debugger making use of Breakpoints to monitor data movement and troubleshoot the mappings.
Worked with Data loader for loading the attachments into salesforce.com, related to objects like
Accounts, Contacts, Opportunities, and Activities
Extracted the data from salesforce.com application into the external databases (Oracle 10g) for
generating large data reports using the Informatica Power Center.
Involved in Data mapping specifications to create and execute detailed system test plans. The data
mapping specifies what data will be extracted from an internal data warehouse, transformed and sent
to an external entity.
Involved in Data mapping specifications to create and execute detailed system test plans. The data
mapping specifies what data will be extracted from an internal data warehouse, transformed and sent
to salesforce.com entity.
Created ETL test data for all ETL mapping rules to test the functionality of the Informatica mappings.
Created and used Email templates in HTML and Visual force.
Integrated the web services by generating the necessary stubs from the WSDL files for extracting the
data from the home grown applications by using the home grown web services.
Used the sandbox for testing and migrated the code to the deployment instance after testing.
Synchronized master-product lists, Eliminated dual entry, enhanced agility between SAP and
Salesforce using Informatica On-demand and Cast-Iron.
Interacted with the Salesforce.com premium tech support team on a regular basis.
Environment:
Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data
Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects,
Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Client : ETrade Inc, Menlo Park, CA Jan 2009 July 2010

Role : Salesforce Developer/Administrator
Description: ETrade Financial Corporation is a U.S. based financial services company. The major
business of which is an online discount stock brokerage service for self-directed investors. ETrade
implements SFDC to automate the CRM business processes to support their changing strategic sales
initiatives. The SFDC platform is tailored for improving the coordination in the global marketing team.
The SFDC implementation is integrated with existing Oracle E-Business Suite system for bi-directional
exchange of information.
Responsibilities:
Design and developed solutions based on functional, migration and integration requirements for SFDC
platform.
 Develop prototypes on SFDC environment for Proof of Concept demo and for customer endorsement.
Work on customization of standard objects like Lead, Account, Contact and Opportunity.
Perform day to day User Management on SFDC Org by configuring Sharing Rules, Permission Sets,
Roles and Profiles.
Create custom report types, custom reports and dashboards to meet the reporting requirements of the
decision makers in the organization.
Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and
Auto Response Rules related to Lead Management module in Sales Cloud.
Work on complex data migration projects using Data Loader tool and Cast Iron.
Develop Visualforce pages, Visualforce custom components, portal pages with JavaScript for
validation.
Design and develop APEX classes, APEX triggers, Custom Controllers, Controller extensions.
Integration of Sales cloud with external information systems using SOAP API web services.
Integration of Oracle E-Business Suite products master data with Salesforce.com by using Cast Iron
Application.
Deploy changes from SFDC sandbox environment to Production environment using change sets.
Conduct knowledge transfer sessions for associate resources working in SFDC technology.
Environment:
Saleforce.com platform, Apex Language, Visual Force Pages, Visual Force Components & Controllers,
App Exchange, Cast Iron(5.6), Data Loader, HTML, Java Script, Workflow & Approvals, Reports,
Dashboards, Custom Objects & Tabs, SOAP API, Email Services, Sandbox, Force.com Eclipse IDE
Plug in Windows 7.

Client : Assurant, Milwaukee, WI Jan 2008 Dec 2008

Role : Salesforce Developer/Administrator
Responsibilities:
Involved and interacted with various business user groups for gathering the requirements for CRM
implementation.
Administered, configured, and maintained Salesforce.com application user profiles, roles, assigning
permission, generating security tokens, validation Rule, upgrade installation.
Designed, developed and deployed the Custom objects, Components, Visual Force Pages to suit to the
needs of the application.
Worked with AJAX and JavaScript for asynchronous communication and Worked with WSAD5.1
(Web Sphere Application Developer) as IDE, CVS as version control.
Designed, developed, test and deployed custom Salesforce applications software using APEX Classes,
Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.
Imported data from Seibel CRM into Salesforce using Informatica Power Center as part of Data
Migration.
Worked on Validation Rules, Workflows, and approval processes.
Responsible for helping to capture business requirements, identifying appropriate data sources, Data
quality issues, Business transformation rules, mapping source to target.
 Worked extensively on Informatica transformations like Source Qualifier, Expression, Filter, Router,
Aggregator, Lookup, Update Strategy, Stored Procedure, and Sequence generator, Joiner, Union and
Normalizer.
Developed complex mappings & mapplets in Informatica to load the data using different
transformations.
Performed Optimization at both the Mapping Level and Session Level.
Developed Test cases for Unit Testing of the Mappings, and also was involved in the Integration
Testing.
Involved in fallout analysis and fixing the issues.
Worked with Data loader for migrating different records, updating them.
Implemented Error Processing for Informatica Mappings and Workflows.
Successfully moved the Sessions and Batches from the development to production environment.

Company : Symbiosys Technologies, INDIA July 2006 Jan 2008

Role : Senior Java Developer
Responsibilities:
Drafting and developing Source to Target Design documents for the developers to code the
programs/mappings that load into the Enterprise Data Warehouse.
Working closely with the Customer's Business teams to get any open queries answered, and to suggest
any modifications/improvements in the Data Model to the Manager and to the Data Modelers.
Plan, design, and implement application database objects, such as stored procedures, triggers and
views.
Build and maintain SQL scripts, indexes, and complex queries for data analysis and extraction.
Working closely with the Database Administrator (DBA) and provide him the DDLs (Data Definition
Language) to create the table definitions in the Database.
Attending daily scrum stand-up meetings and reporting status to the Manager, and also to discuss and
resolve any open questions or concerns.
Attending weekly calls with the Development team and answering questions/concerns that they might
have on the Design documents.
Ensuring that the development team delivers the unit-tested code on time, and coordinating the
migration of the code across environments after System Integration Testing and User Acceptance
Testing.
Involved in designing screen layouts using ASP.NET
Developed the application entirely using C# as the front end and SQL server 2000 as the back-end.
Programming of the Client side validation using JavaScript.
Involved in development of Form based Authentication & Authorization.
Developed tables and relationship in SQL Server 2000.
Environment: Java 1.4 SDK, Java Script, JSP 2.0, AJAX, XML, JSTL, JNDI, EJB 2.0, UML, Web
sphere, Struts, CSS, Apache Ant 1.6.2, Eclipse, Log4J, Hibernate.

Education:
Bachelor of Technology (B-Tech) JNTUK, India.