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I declare that the attached work is entirely my own (or when submitted to meet the requirements of an
approved group assignment is the work of the group), except where materials cited, quoted or
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I understand that plagiarism, collusion, and copying are grave and serious offences.

I understand that disciplinary action (which may include deduction of marks in the TMA) will be taken against
me if I am found to be an offender of TMA plagiarism.

Full name and IC No: Koay Ween Ching / 870115355223 Date: 9/10/2017

Tutor Marked Assignment (TMA)

Semester/Year 02/2017
Students Name Koay Ween Ching
Students ID No: 041150074
Course Code WUC107/03
Course Title Workplace Communication Skills
Class Code 4WCS1
TMA No: 2
No. of pages of this 5
TMA (including this page)
Tutor Foo Chuat Meng
Course Coordinator JASMINE SELVARANI A/P K EMMANUEL
T-DFTMA Declaration Form (version #002/2017)

Question 1
To: sg.khaw@dell.com

From: Wilson.koay@dell.com

Date: 01-10-2017

Subject: Sharing about lean principles to improve day to day operations

(Wright n.d.)

Dear SG,

I appreciate the opportunity that was given so I could attend the conference about lean production. The

conference appears to be very useful in our day to day operation which requires a lot of waste elimination.

(Author n.d.)

Lean principle is all about eliminating waste that is non-essential to our work environment. Although the

waste mentioned in the conference is geared more towards manufacturing,(Jacobson 2017) I think it can benefit

us as it can also be applied in our environment where taking calls are crucial. I understand that it is impossible

to completely eliminate those processes that we have in our working environment, howeverI would like to take

the opportunity to share the things that I have learnt from the conference that I had been to.

The presentation that I would bring forward to the crowd would be the reduction of unnecessary motion

such as walking over to Level 2 Technical Leads which causes call wait in our all our call queues as well as

other wastes that is required to eliminate from our environment which poses a negative impact to daily

operations. Apart from that I will also be sharing the improvement plan by implementing lean in our

environment, improvement is also part of the lean process as the improvement process is a never-ending cycle

and it is also known as kaizen which is regarded as improvement in the Japanese Language.(Chandra 2013)

The reason why I think this sharing of the knowledge I have obtained from the conference is going to

interest our peers because it prioritizes the respect of the workforce we have, which is a valuable asset at our

disposal and it is important to make them feel respected and work effort recognized. Apart from that, kaizen

also promotes continuous improvement in our ever fast changing working environment. Kaizen is actually a

very important mindset to be instilled into all of us in order to improve the environment regardless whether it is

a small or big idea.(Author n.d.)

 In conclusion, I believe the presentation to share the idea that I have gotten from the conference will

surely benefit us all in many ways. I hope to hear from you soon in order to facilitate the presentation.

Thanks, and regards,

Wilson

References
Author, No. n.d. Lean Manufacturing Junction. Accessed 10 01, 2017. http://www.lean-manufacturing-
junction.com/lean-manufacturing-principles.html.

Chandra, Patange Vidyut. 2013. Process Excellence Network. 06 25. Accessed 10 01, 2017.
https://www.processexcellencenetwork.com/lean-six-sigma-business-transformation/articles/12-essential-lean-
concepts-and-tools.

Jacobson, Greg. 2017. KaiNexus. 02 14. Accessed 10 01, 2017. https://blog.kainexus.com/improvement-

disciplines/lean/lean-manufacturing/the-5-fundamental-principles-of-lean-manufacturing.

Wright, Erin. n.d. Erin Wright Writing. Accessed 10 01, 2017. https://erinwrightwriting.com/how-to-format-a-business-
email/.

COMMENTS:
1. FORMAT OF EMAIL NOTED.
2. ALL THE CONTENT POINTS NOTED.
3. NO NEED CITATIONS IF NOT ASKED TO.
4. LANGUAGE IS APT.
Question 2

In todays society, we human beings are producing moregarbage that it becomes a crisis in a global

scale. Why do you think this is happening? Is there an end to this bad trending that is turning worse? What can

we do to reduce amount of garbage produced every day? Will there be light at the end of the tunnel? Are we

able to accommodate the waste that is being produced by factories and other people?

It has become a major problem in a lot of countries in the world where the increasing waste produced by

manufacturing sector as well as other household garbage over the past decade.(THUHUYEN2611 2015)It has

been a question what have caused this issue and what improvements can be done in order to rectify

thecondition. In this speech I will be discussing and consider numerous causes of the increasing garbage

produced and state the possible solutions to effectively tackle the issue we are currently facing.

The current lifestyle the modern people are living with has significantly contributed in producing the

vastly increasing amount of garbage daily. This can be described using another angle where the people living in

the society are consuming more than an individual should consume and the mass-consumption which means the

usage of a single individual increased significantly and creates more garbage than ever. For example, the easily

available convenience store provides plastic bag for each and every sale they make. (Vanshi 2016)

Apart from the increasing of consumption per individual, the exponentially increased population also

contributes to household garbage such as disposable diapers and etc.

Some of the countries in the world is also running out of space to deal with the garbage produced and more

lands are being secured for landfill to deal with the increasing waste produced daily.

In order to rectify this issue that is increasingly becoming worse, collective actions has to be done and is

required from every individual. First and foremost, every individual can reduce the usage of plastic bags for
things they purchase off the shelves in supermarkets. By doing this, the usage of plastic bags can be reduced

drastically. For example, the Penang state government have actually put in place no plastic everyday motion in

order to support the garbage reduction.

In order to improve the situation more, I think that bringing your own lunch boxes to purchase food can also

help in reducing garbage production as one does not need to purchase their food in a single use lunchbox that

essentially is not environmental friendly as it will require a third party to recycle them. This is a good solution

to bring the motion to a higher ground as the state government is also supporting the motion which will

ultimately lead to less garbage.(Darby 2015)

Additionally, the enforcement of the usage of reusable materials such as paper bags can also help decrease

garbage going into landfills.(Simmons 2016)

Not excessively cooking or purchasing the portion of food can also help reducing food wastage which

also ultimately means reducing the garbage production. Imagine each house discarding one kilogramme of food

daily, we will soon be surrounded by food waste despite the food discarded are actually bio-degradable.

Discarding food will also increase the usage of plastic garbage bags as most of them are wet garbage that drips,

there will also be a chain reaction where one mops the floor using detergent which also damages the

environment via water pollution.

Another reason why the garbage problem is becoming more worrisome is due to the land we are making

into landfills to dispose of rubbish. Securing more land for this purpose actually destroys the ecosystem because

we will need to claim more land which essentially is the place where all other living beings live in.

As discussed above, two of the most critical causes of this waste material problem are the increased

consumption per individual and the greed of people causes unnecessary waste.

In conclusion, individuals, businesses and the government can share the effort to reduce the amount of

waste produced daily which will result in saving the earth. With all the goodwill and efforts done by the society,

our offspring will be living in a better world with a well- preserved environment.
Thank you!

References
Darby. 2015. TestBig.com. 01 15. Accessed 10 01, 2017. https://www.testbig.com/ielts-writing-task-ii-essays/part-many-
countries-amount-rubbishgarbage-increasing-problemwhat-are.

Simmons, Ann M. 2016. LA Times. 04 22. Accessed 10 01, 2017. http://www.latimes.com/world/global-development/la-

fg-global-trash-20160422-20160421-snap-htmlstory.html.

THUHUYEN2611. 2015. ANNA NGUYEN. 04 14. Accessed 10 01, 2017.

https://annanguyen07.wordpress.com/2015/04/14/rubbish-causes-and-solutions/.

Vanshi, Bhumika Surya. 2016. TestBig.com. 09 14. Accessed 10 01, 2017. https://www.testbig.com/ielts-writing-task-ii-
ielts-general-training-essays/many-countries-increase-amount-household-garbage.

COMMENTS:

1. CITATIONS AND REFEENCE NOTED.

2. ALL THE CONTENT POINTS NOTED.

3. LANGUAGE IS APT.