Madison N.

Ravn
66 Warp Dr., Cullowhee, NC 28723 - (984) 212-0299
mnravn1@catamount.wcu.edu

Education
Western Carolina University Cullowhee, NC
Bachelor of Science Parks & Recreation Management Anticipated May 2019
Focus Area: Outdoor Leadership & Instruction
Minor: Natural Recourse Management

Certifications
American Red Cross Adult AED/CPR Certification 9/05/17 (2 years)
Crowd Management Certification 3/15/16 (2 years)

Professional Experience
Dairy Queen 2013-2017
Crew, Trainer, Assistant Manager
o Waited on customers with excellent service and hospitality from 2013-2014. Learned to multitask
well and how to handle pressure of extended periods of business at three different locations in North
Carolina.
o Trained new employees from 2014-2015 on store menus and ordering processes, opening, closing
and day tasks to complete.
o Managed employees to ensure they are compliant with the Dairy Queen standards during 2015-2017
o Lead shifts by placing employees in specific areas and assigning opening/closing duties for the shift.
o Ensured the daily counts were done for the store on closing shifts.
Axis Security Company 2016-Current
Crew
o Managed crowds at major to minor events, conducted bag checks and pat downs when needed,
directed traffic and watched parking lots overnight to ensure students safety.
Residence Hall Council 2016-2017
Resident Student Association Volunteer for Programming Committee
o Planned programs for on campus students according to the time of semester, to relive stress and get
the students more comfortable in stressful situations.

Internships
Cataloochee Ski Area - Instructor Development 2016-2017 Instructor
o Taught beginner - intermediate snowboarding lessons to groups or an individual.
o Ensured student safety during lessons, explained the safety tips and rules of the ski area to students.
o Improved personal riding skills through working with other instructors and training others.