Blue Dart1

Guru Nanak
College

Logistic Assignment on
BlueDart

Submitted to : Prof Poonam

By
Sarabjeet Singh Johar
 Blue Dart2
Ty-BMS Sem-V
Roll No 14

About Blue Dart

Blue Dart is South Asia's premier courier, and integrated express

package Distribution Company. Blue Dart have the most
extensive domestic network covering over 25,498 locations, and
service more than 220 countries and territories worldwide
through Blue Dart Sales alliance with DHL, the premier global
brand name in express distribution services.

Blue Dart vision is to establish continuing excellence in delivery

 Blue Dart3
capabilities focused on the individual customer. In pursuit of
sustainable leadership in quality services, Blue Dart have
evolved an infrastructure unique in the country today:

State-of-the-art Technology, indigenously developed, for Track

and Trace, MIS, ERP, Customer Service, Space Control and
Reservations.

Aviation, dedicated capacity to support our time-definite

morning deliveries through night freighter flight operations.

A countrywide Surface network to complement Blue Darts air

services.

Warehouses at 53 locations across the country as well as

bonded warehouses at the 7 major metros of Ahmedabad,
Bangalore, Chennai, Delhi, Mumbai, Kolkata and Hyderabad.

ISO 9001 - 2008 countrywide certification by Lloyd's Register

Quality Assurance for Blue Darts entire operations, products
and services.

Ecommerce B2B and B2C initiatives including partnering with

some of the prime portals in the country.
 Blue Dart4

Blue Darts vast and unparalleled Domestic Network

Linked by some of the most advanced communications systems
and positioned to offer a consistent, premium, standardized
quality of service.

A spectrum of services to provide customized solutions.

Blue Dart are the only express carrier in the country today which
offers an entire range of services that extend from a document
to a charter-load of shipments. Their services are relentlessly
monitored to deliver a net service level of 99.96%.
 Blue Dart5
Their Customs and Regulatory expertise
Blue Dart have a dedicated team of specialists who provide the
expertise for customs as Blue Dartll as regulatory clearances at
all States within the country, to support seamless service to the
customer.

Blue Darts Technology

Designed to enhance the reliability of their operations and
process efficiency, and add value to the customer through time
and cost savings.

Blue Dart Air Network

The only one of its kind in the country today, that is focused on
carriage of packages as its prime business, rather than as a by-
product of a passenger airline. A dedicated aviation system to
support 's services is self-sustaining, with its own bonded
warehouses, ground handling and maintenance capability.

Blue Darts financial credibility

Fitch Ratings India Pvt. Ltd. has assigned the highest "F1+(ind)"
[F one plus (ind)] rating for our short term debt programme of
 Blue Dart6
Rs. 30 crores.

Further, ICRA Ltd. has also assigned the highest "A1+"

(pronounced A one plus) Rating for Blue Darts Commerical Paper
Programme of Rs. 25 crores.

Blue Darts People force

Committed, diverse and over 6,031 strong are our most valued
asset. All blue darts achievements have been possible because
Blue Dart have a team who believes in themselves and their
company, a team with a winning attitude. Blue Dart is a learning
organization, Blue Dart value self-development, and most of
their managers are home grown.
 Blue Dart7

The Board
 Blue Dart8
Mr. Tushar Jani is the Chairman of SCA Group of Companies,
which specializes in activities related to shipping, customs
clearance, warehousing, service contracting, freight forwarding,
logistics infrastructure building and management, air cargo,
transportation and Non-Vessel Operating Common Carrier
(NVOCC). The SCA group counts on a hands-on experience and
data pool of more than 110 years, being established in 1896 by
Mr. Jani’s grandfather.

Mr. Jani is also the Chairman of Blue Dart Aviation Limited and
the Founding Chairman of Blue Dart Express Limited. He has
been actively involved in the Shipping, Transportation, and
Logistics industry for more than 30 years.

Other Boards Members

Chairman
Sharad Upasani
Sharad Upasani has been
appointed as the Chairman of
the Board of Directors of the
Company with effect from
December 21, 2007.

At the Central level, he has worked in the

Finance Ministry, Industry Ministry and
Information & Broadcasting Ministry.

He was also Chairman of the Company

Law Board and Chairman of the Bureau of
Costs and Prices, New Delhi. He was also
Chairman of Film Certification Board,
Mumbai and Vice-Chancellor of
Agricultural University, Akola,
Maharashtra.

Sharad was also on deputation to

 Blue Dart9
International Monetary Fund, Washington
from 1974 to 1978. He is a member of
Bar Council of Maharashtra and Goa.
After retirement from Government
Service as Chief Secretary, Government
of Maharashtra, He is now giving
Consultancy on Corporate Law matters
and acts as Arbitrator in corporate
disputes.

Sharad is Vice Chairman and Member of

Council of Management of M.
Visvesvaraya Industrial Research &
Development Centre, World Trade
Centre, Mumbai

Managing Director
Anil Khanna
Anil Khanna has assumed the
position as Managing Director of
Blue Dart Express Limited with
effect from 21st February 2007.

He has 29 years of experience in various

industries and has been with Blue Dart
for over 16 years. He moved to the
position of Managing Director from his
earlier position as Senior Vice President -
Western Region.

As the Head of the Western Region, he

was responsible for developing business
potential, driving strong growths in the
region, which contributes to a third of the
company's revenues, and enhancing
service quality.
 Blue Dart10

Director
Malcolm Monteiro
Malcolm Monteiro is Senior
Vice-President and Area
Director, South Asia, DHL. He is
responsible for reinforcing the
vision of DHL, growing the
business, maintaining and growing
market share, ensuring high customer
service standards for India, Sri Lanka,
Pakistan, Nepal, Maldives, Bangladesh
and Bhutan.

Prior to this role, Malcolm was the

Managing Director of Blue Dart between
the period from 13th March 2006 to 21st
February 2007 and led the organisation's
commendable performance duing the
same period. He has over 18 years of
experience in various functions in Blue
Dart. Malcolm is credited with setting up
the much acknowledged ‘Track and
Trace’ System & ERP System (COSMAT
2), as well as the Aviation ‘Space
Management’ System (SMART) among
other cutting edge technologies. He was
the prime mover in the re-launch of the
Blue Dart’s website, www.bluedart.com -
a quick response, interactive eBusiness
solutions site as well as building an
extensive, secure countrywide IT
network.

Malcolm was primarily responsible in

developing committed and trained
 Blue Dart11
human resources resulting in highly
reliable operations and unmatched
service excellence that have been major
contributors in making Blue Dart the
undisputed Market Leader in the
Domestic Express Industry.

Director
Clyde Cooper
Clyde Cooper is one of the
founding members of Blue Dart
Express Limited. Clyde was
instrumental in drawing the
vision that differentiated Blue
Dart and set it on the path of definitive
success. He charted the turnaround
strategy of the company in 1997,
transforming Blue Dart into a consistently
profitable one within 2 years, and
propelling it into a leadership position in
the Express Industry in the South Asian
region.

He is presently a director on the board of

Blue Dart Express Ltd.

Clyde has over 25 years of experience in

the Air Cargo, Aviation and Express
Industry, and has been instrumental in
leading several initiatives in the express
industry in India - the concept of 'On
Board Couriers', setting up the logistics
for the Hub-and-Spoke system and
launching India's first and, till date, only
express airline. He has adapted global
 Blue Dart12
best practices which set Blue Dart apart
from other players in the industry,
relentlessly driving up service quality
levels to an unparalleled 99.96%,
inducting advanced technology, and
resolutely upholding the organization's
People programmes that include the
Guaranteed Fair Treatment Policy (GFTP)
and Employee Satisfaction Survey (ESS).

Clyde is an Economics graduate of

Mumbai University.

Director
Suresh G. Sheth

A Commerce graduate from

Sydenham College, and a Fellow
Chartered Accountant (FCA) and
Member of the Institution of
Chartered Accountants for the past 38
years, Suresh Sheth is a partner in a firm
of Chartered Accountants, Sheth &
Company. His area of specialization is
Audit, Taxation and Financial
Consultancy, and he has travelled
worldwide extensively in a professional
capacity. He has been a Director of Blue
Dart Express Limited since 1992, and has
been associated with various charitable
institutions.

Director
 Blue Dart13
Christopher Ong
Christopher Ong is currently
Vice President - Business
Development, First Choice and
GoGreen for DHL Asia Pacific,
Eastern Europe, Middle East
and Africa. He is responsible for Mergers
and Acquisitions, Partnerships and
Planning, as well as the head for First
Choice, DHL's Six-Sigma program and
GoGreen, the group's climate protection
program, in the region.

Prior to joining DHL in 2006, Christopher

spent about 10 years with Temasek
Holdings, Singapore Government owned
Sovereign Wealth Fund, where he was
responsible for originating, evaluating
and executing investments as well as
managing and restructuring companies
around the globe. He has been involved
in transactions in the Transport, Logistics,
Telecom, Media, Technology, and
Manufacturing sectors.
 Blue Dart14

Services Offered & value added

services

Domestic Priority 1030

A guaranteed door-to-door time-definite
delivery of shipments by air the next possible
business day by 10:30 hours, targeted at
time-critical business-to-business needs. This
service comes with a money back guarantee.

Domestic Priority
The fastest, most reliable,
door-to-door day-definite
delivery service within India
and to Bangladesh, Nepal and
Bhutan for documents and
small shipments under 32 kgs
per package. The special
benefits of this service are:
Delivery to over 14,965 locations in
India

Free pick-up from your location

Real-time Tracking through the net,

 Blue Dart15
providing you with information on your
shipments from pick-up to delivery. You can
also view, download and print copies of
Proof of Deliveries and Delivery Challans.

Regulatory Clearances for all States in

India taken care of by our team of
specialists, to resolve your regulatory
requirements. Check Regulatory to confirm
details of the paperwork required to clear
your shipments.

Free Computerized Proof of Delivery

On demand, confirming the date and time
of delivery as well as the name of the
person receiving the consignment. You may
use Tracking for viewing your Proof of
Delivery, or Contact Blue Dart.

Domestic Priority provides a 'Next Day'

delivery service to most locations in India.

Dart Apex 1200

A guaranteed door-to-door time-definite
delivery of commercial shipments by Air that
require regulatory clearances and specialized
handling on the next possible business day by
12:00hrs, targeted at time-critical business-to-
business needs. This service comes with a
money back guarantee.

Dart Apex
Dart Apex is a door-
to-door delivery
 Blue Dart16
service within India for shipments weighing
10kgs and above. It is the fastest, most
efficient delivery solution for your commercial
shipments that are time-bound and are
required to undergo regulatory clearances, or
require special handling.

Dart Apex offers you an economical option of

an Airport-to-Door service from the major
airports of Chennai, Bangalore, Mumbai, Delhi,
Kolkata, Hyderabad and Ahmedabad to all the
Dart Apex locations serviced. You may book
space for your shipments through our
Customer Service and deliver your shipments
to our Blue Dart Aviation Office at the related
airport.

Dart Apex also offers you a further economical

option of a Door-to-Airport service. You may
book your shipments at any of our locations
serviced for this product to any of the major
airports mentioned above. Your Consignee
would be required to collect the shipment
from the Blue Dart Aviation office at the
concerned airport.

Dart Apex offers the following features

and benefits:

Wide Market Reach

DOD (Demand Draft on Delivery)

The invoice value of the shipment booked by
you will be collected from the consignee in
the form of a demand draft at the time of
the delivery. The demand draft collected
from the consignee will be returned back to
you to complete the transaction.

FOD (Freight on Delivery)

The freight of the shipment will be collected
from the consignee at the time of delivery.
 Blue Dart17
FOV (Freight on Value) - Insurance
Arrangement
Blue Dart Express (BDE) can facilitate
arrangements to insure your goods through
an insurance company. In an eventuality of
the shipment being damaged or lost while in
BDE custody, BDE would assist you in the
claim process and ensure the claim is settled
in the minimum possible time after
shipper/consignee handover required
documents to the insurance company.

Single-window Clearance
Shipments are picked-up from your location,
transported to their destination, processed
through the regulatory channels and
delivered to the consignee.

Real-time Information
On the status of your shipment at all stages
of transportation, through our advanced
tracking system. You may Track your
shipment through the net, or Contact Blue
Dart.

Time-Definite Delivery

Free Proof of Delivery on Demand

Speed
Backed by our air network night operations
focused on carriage on freight, shipments
are uplifted the same night for early morning
 Blue Dart18
deliveries at major metros.

Flexibility
Dart Apex offers options of Airport-to-Door
and Door-to-Airport delivery services, apart
from a Door-to-Door service.

Economical
Dart Apex offers a cost-effective logistics
solution with time-bound deliveries that
provide cost-savings in warehousing and
inventory.

Dart Surface line

Dart Surface line is an

economical, door-to-
door, ground distribution
service to over 25,498
locations in India for
shipments weighing 10
kgs and above. It offers a
cost-effective logistics
option for your less time-sensitive shipments,
with the following value-added features and
benefits:

Time-bound Delivery
A fleet of vehicles run to pre-determined
schedules to provide committed delivery.

DOD (Demand Draft on Delivery)

 Blue Dart19
The invoice value of the shipment booked
by you will be collected from the consignee
in the form of a demand draft at the time of
the delivery. The demand draft collected
from the consignee will be returned back to
you to complete the transaction.

FOD (Freight on Delivery)

The freight of the shipment will be collected
from the consignee at the time of delivery.

FOV (Freight on Value) - Insurance

Arrangement
Blue Dart Express (BDE) can facilitate
arrangements to insure your goods through
an insurance company. In an eventuality of
the shipment being damaged or lost while
in BDE custody, BDE would assist you in the
claim process and ensure the claim is
settled in the minimum possible time after
shipper/consignee handover required
documents to the insurance company

Track your Shipment

Over the net, or Contact Blue Dart to
receive information on the status of your
shipment. You can also view, download and
print copies of Proof Of Deliveries and
Delivery challans of Dart Surfaceline
shipments

Regulatory Clearances
Our team of specialists will provide you with
the clearance support required to ensure a
smooth delivery.

Pick-up Convenience
You may Contact Blue Dart to schedule a
pick-up, and your shipment will be picked-
up, transported, cleared through regulatory
channels and delivered to the consignee,
while you are able to receive updated
information and proof of delivery on
 Blue Dart20
demand.

Secure Shipments
All the destinations serviced by Dart
Surface line are supported by our own
warehouses, manned by trained
professionals to ensure the safety and
security of your shipments.

Economical Tariff
All these benefits are available at charges
that support value-pricing.

Smart Box

Smart Box - Air Express

and Smart Box - Ground
Express are convenient,
economic, packaging
units priced to include a
door-to-door delivery
service within India. The
units come in 2 sizes,
10kgs and 25 kgs, and
are designed to accommodate a variety of
products. The special benefits of using Smart
Box are:

A wide market reach.

Speedy Delivery
Carriage of the Smart Box is supported by
an integrated air and surface network to
provide the fastest, most reliable delivery
service for packages.

Free pick-up
From your location. Contact Blue Dart to
schedule a pick-up and supply of Smart
 Blue Dart21
Box.

Real-time Tracking
Through the net, providing you with
information on your shipments from pick-
up to delivery. You may also Contact Blue
Dart for information on the status of your
shipments.

Regulatory Clearances
For all States in India taken care of by our
team of specialists, to resolve your
regulatory requirements.

Proof of Delivery
Confirming the date and time of delivery
as well as the name of the recipient. You
can also view, download and print copies
of Proof Of Deliveries and Delivery challans
of Smart Box shipments

Trouble Free Service

Smart Box provides you packaging, a door-
to-door, trouble-free delivery service and
real-time information on the status of your
shipment.

Regional Services
Between India, Bhutan and
Nepal.

Blue Dart offers the fastest,

 Blue Dart22
most reliable, door-to-door express deliveries
for your documents and packages to countries
in the SAARC region through Regional Priority.

Regional Priority: Documents (RPDX)

The most dependable and secure delivery
for non-dutiable, critical and important
shipments such as legal documents and
tenders. The Blue Dart Envelope provides
secure and attractive packaging for your
documents, brochures and reports upto
500gms.

Regional Priority: Non-Documents

(RPDT)
Fast reliable and safe door deliveries for
samples and non-commerical shipments.
Currently available between India and Nepal
only.

Airport to Airport
 Blue Dart23

The airport-to-airport service is an air freight

service available on the flights operated by
Blue Dart Aviation between the airports of
Kolkata, Delhi, Mumbai, Bangalore, Chennai,
Hyderabad and Ahmedabad. The advantages of
an airport-to-airport service are:

No Cooling-Period
All the Blue Dart Aviation warehouses are
equipped with X-ray machines, which
eliminate the necessity of the mandatory 24
hour cooling-period required for security
reasons for all air freight transported within
India.

Late Night Cut-off & Early Morning

Deliveries
With Blue Dart Aviation's night operations,
shipments manufactured during the day can
connect the night flights and be delivered at
destination the next morning.

Capacity
Blue Dart Aviation is the only cargo operator
with scheduled B757-200 and B737-200
freighter services within India and can offer a
larger capacity than other domestic airline.
 Blue Dart24

Charters

Blue Dart
Aviation
operates the
only domestic
express airline

in India, and
operations are
supported by an in-house
ground-handling and maintenance capability,
as well as bonded warehouses at all the on-
line stations, and company-owned cargo
handling assets. With qualified, professionally-
trained personnel, Blue Dart Aviation is
positioned to offer the most superior quality of
service in the country today.
 Blue Dart25

Interline

Blue Dart Aviation operates the only domestic

express airline in India, and operations are
supported by an in-house ground-handling and
maintenance capability, as well as bonded
warehouses at all the on-line stations, and
company-owned cargo handling assets.

International Services
 Blue Dart26

Blue Dart offers Express Pallet

(Domestic)
Convenient, Flexible, Specialized
Palletized Packaging Solution priced to
include door-to-door delivery service
within India both by Air and Ground
mode.
· Free specially designed packaging solution

· Ideal for heavier shipments weighing

between 30 to 100kgs

· Same box foldable in three dimensions:50,

75 &100 kgs'

· Available in Air and Surface mode

· Corrugated, weather-proof strong

packaging

· Tough cardboard pallet base

· Strapped for added security and protection

· Special palletized packaging for easy

handling

· Door-to-door delivery

· Online tracking

· Regulatory Clearance

· Customer Service support

 Blue Dart27

The dimensions of Express Pallet are as follows:

 Blue Dart28

Other value Value Added Service

These tools may be efficiently integrated with

your systems to provide you with a convenient
and cost-effective solution to your shipping
requirements.

Blue Dart has been the only Indian Air Express

Company that has invested extensively in
Technology infrastructure to create
differentiated delivery capabilities, quality
services and customised solutions for the
customer.

Some of the technology-based business

offerings are as follows :

InternetDartTM
ShopTrackTM
PackTrackTM
MobileDartTM
ShipDartTM
ImageDartTM

InternetDartTM:
Track on-line the status update of your
shipments sent over the last 45 days. You
may track by a range of dates, origin,
destination, delivered or undelivered
shipments or service used, on-line. You may
generate a series of reports, at a pre-
determined frequency, and sort the results on-
 Blue Dart29
line.

For on-line queries and reports: on providing

the input of range of pickup dates, origin,
destination and services used, you can check
any of the following, on-line:

Waybill details and status of all

shipments sent during a given period
Details of all delivered shipments
Status of all undelivered shipments
Details of all RTO (Return to Origin)
shipments
Details of all Re-directed shipments
You may download the tracking and status
data. This tool will benefit most medium to
large businesses in managing their tracking
processes and integrating them with their
back-end systems. This tool is available only
to registered customers of Blue Dart. If you
are a regular customer of Blue Dart,

ShopTrackTM :
ShopTrackTM is an API (Applications Program
Interface) designed specifically to support and
enhance the services provided by a portal or
any e-business. Research indicated that, while
etailers provided an entire gamut of product
services and information, eshoppers invariably
had to leave the website or use manual means
to track their purchases. The result - less
eyeball time on their pages. Portals that
sought to resolve this dilemma were faced
with the unattractive alternative of database
maintenance and call centres.

ShopTrackTM provides an effortless,

customised solution. Customers no longer
have to leave the Portal site to track their
purchases. They just need to enter the order-
number of their purchase and the shipping
and delivery details are displayed on the same
page. The Portal can decide how to display the
 Blue Dart30
data elements and may even store them in
their database. ShopTrackTM is another time
and cost-saving tool created to arm Blue
Dart's customers with a competitive edge.

PackTrackTM :
PackTrackTM is an API (Applications Program
Interface) designed for any client involved in
logistics, distribution and inventory control. It
has been designed to streamline and integrate
shipping processes. PackTrackTM can be
integrated into the client's systems and
enables him to keep track of the entire
distribution status of all his customers. It is
simple, easy-to-use and can be easily
integrated with any windows-based
application or any Java compliant machine.
Queries are fetched immediately from Blue
Dart's database, providing a seamless service
for the client and his customers, and bringing
the entire chain within his domain. The client
may store this data in his database, providing
him with an effective CRM tool.

These ebusiness tools, the first of their kind in

the country, bring increased efficiencies to
most B2C, B2B and C2C transactions.

Both ShopTrackTM and PackTrackTM provide the

following :

On-line, real-time status details of the

waybill number
On-line, real-time status details of all
the waybills linked to an order number
Results in either XML, TEXT or HTML
formats
Supports JSP & ASP

Requirements:
To integrate ShopTrackTM and PackTrackTM you
will need:
 Blue Dart31
Windows 95, 98, NT, SCO Unix, Solaris,
Linux or any other operating system
supporting Java 2 and above
Access to the internet
A valid Blue Dart Account Number (if
you do not have a Blue Dart Account
Number, you can register for one)
Developers familiar with developing
applications and web sites

MobileDartTM:
MobileDartTM - WAP works on any mobile
phone or device which supports Wireless
Application Protocol.

Using MobileDart-WAP, the customer can

check the current status of his shipments on-
line by entering the waybill number. In the
case of an undelivered shipment, he can
choose to receive delivery details by email or
SMS. The customer can also access the
Location Finder which provides details about
all locations service by Blue Dart, based on a
pincode. Information about all the Service
product offerings as well as the company is
also available on the WAP site
(wap.bluedart.com). This enables the
customer to make a shipping decision on the
run.

MobileDartTM - SMS works on any mobile

phone or device which supports sending SMS
(Short Messaging Service).

This service provides two tracking features -

current status of shipments forwarded, and
automated intimation on delivery of the
shipment.

For instance:

T- For current status: Type T< space

>airwaybill number and send an SMS to
 Blue Dart32
56767(eg; T 123456789) to receive the
current status of the shipment on your mobile
phone.

I- For status on delivery: Type I< space

>airwaybill number and send an SMS to
56767(eg; I 123456789) to receive delivery
status once the shipment is delivered..

ShipDartTM:
ShipDart is a Blue Dart proprietary solution
especially created for the convenience of
regular customers. ShipDart enables user
control over the entire shipping and tracking
processes. ShipDart needs to be installed at
the customers premises in order to interface
with their own system for the pre-shipping and
post-tracking activities, thereby playing a
major role in bridging the existing gap in any
package movement. A set of Master Files
which controls the ShipDart system has to be
downloaded from the site.

ImageDartTM:
ImageDart will enable users of Blue Dart's
Apex (Air Package Express) and Surfaceline
services to download Proof Of Delivery (POD)
and Delivery Challans (DC) online, from the
Blue Dart website. The image has complete
delivery details including the consignee's
signature and comments and will be made
available on Blue Dart's website 48 hours after
delivery of the shipment. With ImageDart,
Blue Dart customers will now be able to
realise their collections from their own
customers much faster, saving them interest
costs and making their billing and recovery
cycle, and supply chain more efficient.
 Blue Dart33

Facts Sheets and Annual Turnover

Fact Sheet
Description : South Asia's premier courier
and integrated air express
package distribution
company.
Began : November, 1983
Operations
 Blue Dart34
Headquarte : Mumbai, India
rs
The Board : Sharad Upasani (Chairman)
Anil Khanna (Managing
Director)
Malcolm Monteiro (Director)
Clyde Cooper (Director)
Suresh Sheth (Director)
Christopher Ong (Director)

Revenues : Rs.9052 million

(Jan - Dec <B
2009) R

<B
R

:
Number of : 4912
Shareholder
s
(as on 31st
December,
2009)
Domestic : Over 25,498 locations
Locations
Serviced
Internationa : More than 220 countries and
l territories worldwide
Destination through sales alliance with
s Serviced DHL.
Air Support : 3 Boeing 737 and 4 Boeing
757 freighters
Ground : 5,341 vehicles
Support
Network : Domestic hubs : Mumbai,
Delhi, Bangalore, Chennai,
Erode, Hyderabad, Kolkata,
Ahmedabad and Guwahati.
 Blue Dart35

International Outbound
Gateways :
Mumbai, Delhi and Chennai
to Dubai, London, Frankfurt,
Bahrain, Hong Kong and
Singapore.

Number of : Jan-Dec 2009

shipments Domestic 77
handled (in International
million) 0.66
Tonnage : 267,533
handled (in
tonnes)
No. of : Over 4,341
computer E-mail at 173 locations
terminals accessed by over 3,244
(as on 30th, users
May, 2010)
Technology : Cosmat IITM,
SMARTTM,ShopTrackTM,
PackTrackTM, MobileDartTM,
TrackDartTM, MailDartTM,
InternetDartTM, ShipDartTM,
ImageDartTM and Schedule a
Pick-up., SENTOR, CARESS
and SHIELD.
People : Over 6,031
Force

World Wide : http://www.bluedart.com

Web
address
As of May 30, 2010
 Blue Dart36
Financial Summary - Year 1996-2009
(Rupees in Crores)
Apr
Jan Jan Jan Jan
01 to
to to to to FY FY FY FY FY FY FY FY FY
Year End Dec
Dec Dec Dec Dec 2004 2003 2002 2001 2000 1999 1998 1997 1996-
March 31
31 31 31 31 -05 -04 -03 -02 -01 -00 -99 -98 97
2005
2009 2008 2007 2006
*

Income
905.2 974.4 808.7 668.0 415.0 458.3 354.8 314.9 286.6 256.1 204.8 168.6 160.8
from 148.65
3 7 2 2 8 2 6 9 7 7 6 7 5
Operations

Other
7.60 8.06 3.11 1.74 7.58 4.71 0.47 0.38 0.59 0.54 0.32 7.35 10.07 8.74
Income

Total 912.8 982.5 811.8 669.7 422.6 463.0 355.3 315.3 287.2 256.7 205.1 176.0 170.9
157.39
Income 3 3 3 6 7 3 3 7 6 1 8 2 2

Total 801.5 849.3 680.8 568.3 341.1 382.8 299.6 270.6 247.2 215.2 178.7 156.9 162.8
146.51
Expenditure 0 5 3 1 1 6 7 7 6 4 2 0 7

Operating 111.3 133.1 130.9 101.4

81.56 80.17 55.66 44.70 40.00 41.47 26.46 19.12 8.05 10.88
Profit 3 8 9 5

Interest
0.55 -2.14 0.4 1.57 2.26 4.72 4.35 5.69 8.52 10.04 8.66 7.15 5.17 4.80
(Net)

Gross 110.7 135.3 130.5

99.88 79.30 75.45 51.31 39.01 31.48 31.43 17.80 11.97 2.88 6.08
Profit 8 2 9

Depreciatio
17.76 16.57 24.02 22.01 13.14 15.32 10.01 7.82 6.21 5.60 3.79 4.96 5.33 4.67
n

Extraordina
- - - - - - - - - - - - 1.79 0.85
ry Items

Profit 118.7 106.5

93.02 77.87 66.16 60.13 41.30 31.19 25.27 25.83 14.01 7.01 (4.24) 0.56
Before Tax 5 7

Taxation 32.32 41.40 36.64 27.64 22.75 21.09 14.82 10.11 7.26 2.80 1.70 1.01 - 0.07

Profit
60.70 77.35 69.93 50.23 43.41 39.04 26.48 21.08 18.01 23.03 12.31 6.00 (4.24) 0.49
After Tax

Equity 23.76 23.76 23.76 23.76 23.76 23.76 23.76 23.76 23.76 11.89 11.89 11.88 8.82 8.82

426.0 368.1 293.5 226.4 178.9 139.5 108.6

Reserves 94.23 84.79 95.79 77.33 67.55 46.18 50.41
5 1 3 6 4 8 6

Gross Fixed 300.3 285.6 256.9 244.0 241.3 233.0 186.9 146.0 136.1 122.2 100.7
36.31 63.13 60.32
Assets 6 2 1 4 2 6 0 6 7 9 2

Book 189.5 165.1 133.7 105.3

85.27 68.60 55.47 49.30 45.63 89.72 73.70 64.00 57.74 64.76
Value(Rs.) 7 5 2 9

Share Holding
 Blue Dart37
Statement Showing Shareholding Pattern

Name of the company : Blue Dart Express Limited

Scrip Code : 526612 Quarter Ended : June 30, 2010

Total Total
Shareholdin Shareholdin
g g
as a as a Shares Shares
percentage percentage pledged or pledged or
No. of No. of
of total of total otherwise otherwise
Categor Share Total Shares held
Category of number number encumbered encumbered
y s No. of in
Shareholders of shares of shares ................... .....................
Code Holder Shares dematerializ
................... ................... .... ..
s ed form
.... .... Number of As a
As a As a Shares percentage
percentage of percentage of

(A+B)1 (A+B+C)
Shareholding
Holding of
A Promoter &
Promoter Group
2
(1) Indian
Individuals/
Hindu
(a) 0 0 0 0 0 0 0
Undivided
Family
Central/State
(b) 0 0 0 0 0 0 0
Government (S)
(c) Bodies Corporate 0 0 0 0 0 0 0
Financial
(d) 0 0 0 0 0 0 0
Institutions/Banks
Any Others/
(e) 0 0 0 0 0 0 0
(Specify)
Sub Total (A) (1) 0 0 0 0 0 0 0
(2) Foreign
Individuals
(Non-Residents
(a) 0 0 0 0 0 0 0
Individuals/Foreig
n Individuals)
1922788
(b) Bodies Corporate 1 19227887 81.0348 81.0348 0 0
7
(c) Institutions 0 0 0 0 0 0 0
Any Other
(d) 0 0 0 0 0 0 0
(Specify)
1922788
Sub Total (A) (2) 1 19227887 81.0348 81.0348 0 0
7
Total
Shareholding of
Promoter and 1922788
1 19227887 81.0348 81.0348 0 0
Promoter Group 7
(A)= (A)(1)+
(A)(2)
Public
(B)
Shareholding
(1) Institutions
(a) Mutual Funds/UTI 12 1743109 1741509 7.3462 7.3462
Financial
(b) 2 400 0.0017 0.0017
Institutions/Banks
(c) Central 0 0 0 0 0
 Blue Dart38
Government/Stat
e Government (S)
Venture Capital
(d) 0 0 0 0 0
Funds
Insurance
(e) 1 122 122 0.0005 0.0005
Companies
Foreign
(f) Institutional 6 170330 170330 0.7178 0.7178
Investors
Foreign Venture
(g) 0 0 0 0 0
Capital Investors
Any Other
(h) 0 0 0 0 0
(specify)
(i) Trust 0 0 0 0 0
Sub Total (B) (1) 21 1913961 1911961 8.0662 8.0662

(B2) Non - Institutions

(a) Bodies Corporate 209 1376586 1373886 5.8015 5.8015
(b) Individual
Individuals - i.
Individual
shareholders
I 4369 828391 660368 3.4912 3.4912
holding nominal
share capital up
to Rs 1 lakh
ii. Individual
shareholders
holding nominal
II 8 364107 364107 1.5345 1.5345
share capital in
excess of Rs. 1
lakh.
Any Other
(c)
(specify)
(c-1) Clearing Member 49 4697 4697 0.0198 0.0198
(c-ii) Market Maker 0 0 0 0 0
(c-iii) NRI 71 12105 10405 0.0510 0.0510
(c-iv) Foreign nationals 0 0 0 0 0
(c-v) NRN 0 0 0 0 0
(c-vi) Foreign corporate 0 0 0 0 0
(c-vii) OCB 1 200 0 0.0008 0.0008
Sub Total (B) (2) 4707 2586086 2413463 10.8988 10.8988
Total Public
Holding For
B Public 4728 4500047 4325424 18.9650 18.9650
(B)=(B)(1)+(B)
(2)
2372793
Total (A+(B) 4729 23553311 100 100
4
Shares held by
Custodians and
against which
(C) 0 0 0 0 0
Depository
Receipts have
been issued

Grand Total
2372793
(A)+(B)+ 4729
4
23553311 100 100
(C)

(l) (b) Statement showing Shareholding of persons belonging to the category "Promoter
and Promoter Group"
 Blue Dart39
Share pledged
Total Shares or otherwise
Total Shares Share pledged Share pledged
held encumbered
held or otherwise or otherwise
Sr. Number of encumbered encumbered
....................... .......................
No. Shareholders .......................
As a % of grand As a % of grand
Number of ....................... .......................
total (A)+(B)+ total (A)+(B)+
shares Number
(C) (C) of sub-clause
(I)(a)

DHL Express
1 (Singapore) 19227887 81.0348 0 0 0
Pte. LTD.

(l) (c) Statement showing Shareholding of persons belonging to the category "Public"
and holding more than 1% of the total number of shares

Shares as a percentage of
total number of shares
Sr. Number of Number of {i.e., Grand Total
No. Shareholders Shares (A)+(B)+(C) indicated in
Statement at para (l) (a)
above}
Derive Trading Pvt.
1 1304447 5.4975
Ltd. along with PAC
SBI Mutual Fund
2 under various 1219895 5.1412
schemes
IDFC Premier Equity
3 434760 1.8323
Fund
Total 2959102 12.4710

(l) (d) Statement showing details of Locked - in shares

Locked-in shares as a
Number of percentage of total number of
Sr. Number of
locked-in shares {i.e., Grand Total (A)+
No. Shareholders
shares (B)+(C) indicated in Statement
at para (I)(a) above}

NIL 0 0

(II) (a) Statement showing details of Depository Receipts (DRS)

Sr. Type of Number of Number of Shares underlying

No. outstanding outstanding shares outstanding DRs
DR (ADRs, DRs underlying as a percentage of
GDRs, SDRs, outstanding total number of
etc.) DRs shares {i.e., Grand
Total (A)+(B)+(C)
indicated in
 Blue Dart40
Statement at para
(I)(a) above}

0 0 0.00

(II) (b) Statement showing holding of Depository Receipts (DRS), where underlying
shares are in excess of 1% of the total numbers of shares

Shares underlying
outstanding DRs as a
Type of Number of
Name percentage of total
outstanding shares
Sr. of the number of shares
DR (ADRs, underlying
No. DR {i.e., Grand Total (A)
GDRs, SDRs, outstanding
Holder +(B)+(C) indicated in
etc.) DRs
Statement at para (I)
(a) above}

0 0 0.00
 Blue Dart41
Future Plans

Our Vision:

"To be the best and set

the pace in the express air
and integrated
transportation and distribution industry, with a
business and human conscience.

We commit to develop, reward and recognise

our people who, through high quality and
professional service, and use of sophisticated
technology, will meet and exceed customer
and stakeholder expectations profitably."

Focus on our core domestic products to

expand our market share and consolidate our
unique and premium position in the Indian
market. Blue Dart would also leverage its vast
customer base for global distribution through
its alliance with DHL. We plan to leverage our
established infrastructure to continue adding
value and customised solutions to the
changing and evolving demands of the
customer. We would also provide global
logistics customers with access to our quality
domestic and regional distribution. Our
domestic network will continue to differentiate
itself in all areas of our core competencies -
supply chain management, logistics and
Ecommerce.

Position ourselves as the preferred, seamless

link to a country projected to be an economic
superpower of the 21st Century. Through our
technology development, premium services,
quality network and strategic alliances, we
plan to carve for ourselves a leadership
position in the industry as India's and the
region's link to the world.
 Blue Dart42

Continue to deliver value to our stakeholders

through our People Philosophy and Corporate
Governance based on distinctive Customer
Service, Business Ethics and Accountability,
and Profitability.