Global Span Aviation Group Safety Management System Manual

Global Span Aviation Group
Safety Management System Manual
TABLE OF CONTENTS
TABLE OF CONTENTS...........................................................................................................................................................1
GENERAL OVERVIEW OF THE SAFETY MANAGEMENT SYSTEM MANUAL ............................................................................3
Preface ...........................................................................................................................................................................3
Acknowledgements.........................................................................................................................................................3
Manual References to Gender........................................................................................................................................4
Use of the Manual by GSAG Personnel .........................................................................................................................4
The History of Aviation Safety / The ICAO and The Chicago Convention ....................................................................4
The Requirements of the IACO ......................................................................................................................................4
The Need for Safety Management ..................................................................................................................................5
The Concept of Safety ....................................................................................................................................................6
Accident Prevention and Flight Safety Programme.......................................................................................................6
Code of Operations ........................................................................................................................................................7
Definitions, Explanations of Terms and Requirements for the Safety Management System, (SMS) ..............................8
Investigation...................................................................................................................................................................8
Safety..............................................................................................................................................................................8
Safety Management System, (SMS) ................................................................................................................................8
Safety Performance Indicators.......................................................................................................................................8
Safety Performance Targets...........................................................................................................................................8
Safety Programme..........................................................................................................................................................9
Safety Requirements.......................................................................................................................................................9
Acronyms and Abbreviations .......................................................................................................................................10
Approaches to Safety Management..............................................................................................................................12
Traditional Perspective................................................................................................................................................12
Modern Perspective .....................................................................................................................................................12
Acceptable Levels of Safety..........................................................................................................................................13
Safety Indicators and Safety Target Examples.............................................................................................................13
Examples of Implementation / State Safety Programme Oversight..............................................................................14
Stake Holder in Safety..................................................................................................................................................14
Applicability.................................................................................................................................................................15
GSAGs Safety Target for Flight Operations and an Air Operator .............................................................................16
COMPANY ORGANISATIONAL STRUCTURE ........................................................................................................................17
Safety Management System / Duties and Responsibilities of Company Personnel......................................................17
Duties and Responsibilities..........................................................................................................................................18
Chief Executive Officer ................................................................................................................................................18
Responsibilities ............................................................................................................................................................18
Chief Operations Officer..............................................................................................................................................18
Flight Operations Manager .........................................................................................................................................19
Qualifications...............................................................................................................................................................19
Safety / Quality Manager .............................................................................................................................................20
Chief Pilot ....................................................................................................................................................................22
Qualifications...............................................................................................................................................................22
Job Description............................................................................................................................................................22
1 Effective Date 17 December.2008

Director of Maintenance ............................................................................................................................................. 23

Qualifications.............................................................................................................................................................. 23
Responsibility .............................................................................................................................................................. 23
Commander ................................................................................................................................................................. 24
Qualifications.............................................................................................................................................................. 24
Responsibilities ........................................................................................................................................................... 25
Co-Pilot ....................................................................................................................................................................... 26
Qualifications.............................................................................................................................................................. 26
Maintenance Engineer ................................................................................................................................................ 27
Qualifications.............................................................................................................................................................. 27
Effective Date 17 December.2008 2

GENERAL OVERVIEW OF THE SAFETY MANAGEMENT SYSTEM MANUAL

Preface
This manual outlines the Safety Management System for GSAG.
In order to achieve the goals and objectives set forth in GSAGs business plan, GSAG
personnel must accomplish a wide range of tasks and business processes. Safety is 1
business process that is a core objective and shall be stressed as a top priority of all
GSAG personnel. The contents of this manual will outline GSAGs Safety Management
System, (SMS) for all personnel and employees. The Safety / Quality Managers will
consist of the following core aspects:
A pro-active system that identifies hazard and risk identification before safety is
compromised;
A systematic safety management system that stresses the all activities are in accordance
with an approved procedure or plan that is applied in a consistent manner as employees
perform their assigned duties;
A transparent process so that all duties are documented and repeatedly accessed.
This manual does not contain procedures for the handling of Dangerous Goods or
Hazardous Materials. This information is kept under a separate cover.
If there is a discrepancy or difference between GSAGs Safety Management Manual
policy and the ICAO Doc. 9859 AN/460, ICAO Safety Management Manual, the more
restrictive or safer policy or procedure will be adopted by GSAG.
Acknowledgements
In developing this manual, GSAG has drawn heavily on the work, writing and best
practices of many organizations and establishments. While the source of all such
material cannot be identified, GSAG would like to acknowledge the influences and
research materials provided from the following agencies:
International Civil Aviation Organization, IACO and the ICAO Safety Management
Manual;
The European Aviation Safety Agency, EU / EASA websites library;
National Aeronautics and Space Administration, NASA websites library;
The Joint Aviation Authority, JAA websites library;
The Federal Aviation Authority, FAA websites library.

Manual References to Gender

Throughout this manual, the //Company/ will not make reference to the specific male and
/ or female gender.
Use of the Manual by GSAG Personnel

The manual is not designed to be read from the beginning to the end, but rather
encourage the users to focus on their areas of interest, depending on their level of
knowledge and experience in the area of aviation safety management.
The application of the guidance material within this manual is not limited to operational
personnel: however, it is relevant to the full spectrum of stakeholders in safety, including
senior management.
This manual is not a prescriptive: however, this manual is based on an understanding of
the philosophy, principles and practices discussed herein; organizations will be able to
develop an approach to safety management suited to their local conditions.
The History of Aviation Safety / The ICAO and The Chicago Convention
The Convention on International Civil Aviation, also known as the Chicago Convention,
established the International Civil Aviation Organization (ICAO), a specialized agency of
the United Nations charged with coordinating and regulating international air travel. The
Convention establishes rules of airspace, aircraft registration and safety, and details the
rights of the signatories in relation to air travel. The Chicago Convention also exempts
air fuels from tax.
The document, (Doc 7300), commonly known as the Chicago Convention, was signed on
December 7, 1944 in Chicago, Illinois, by 52 signatory states. It received the requisite
26th ratification on March 5, 1947 and went into effect on April 4, 1947, the same date
that ICAO came into being. In October of the same year, ICAO became a specialized
agency of the United Nations Economic and Social Council (ECOSOC). The Convention
has since been revised eight times (in 1959, 1963, 1969, 1975, 1980, 1997, 2000 and
2006).
The Requirements of the IACO

Safety has always been the overriding consideration in all aviation activities. This is
reflected in the aims and objectives of ICAO as stated in Article 44 of the Convention on
International Civil Aviation, , which charges ICAO with ensuring the safe and orderly
growth of international civil aviation throughout the world.
In establishing The Authority and States requirements for the management of safety,
ICAO differentiates between safety programmes and safety management systems
(Safety / Quality Managers) as follows:

A safety programme is an integrated set of regulations and activities aimed at improving

safety;
A safety management system (Safety / Quality Managers) is an organized approach to
managing safety, including the necessary organizational structures, accountabilities,
policies and procedures.
The ICAOs Standards and Recommended Practices (SARPs) will be followed by GSAG
and the Authority, States to each establish a safety programme to achieve an
acceptable level of safety in aviation operations:
International Commercial Air Transport Operators;

Aeroplane Operators;
International Operations Operators;
Helicopter Operators;
Air Traffic Services;
State Operated Aerodromes.
GSAGs safety programme has been constructed in a broad scope that encompasses all
safety activities and is aimed at fulfilling GSAGs Safety / Quality Managers programmes
objectives.
The Need for Safety Management

Although major air disasters are rare events, less catastrophic accidents and a whole
range of incidents occur more frequently. These lesser safety events may be harbingers
of underlying safety problems. Ignoring these underlying safety hazards could pave the
way for an increase in the number of more serious accidents.
Accidents (and incidents) cost money. Although purchasing insurance can spread the
costs of an accident over time, accidents make bad business sense. While insurance
may cover specified risks, there are many uninsured costs. In addition, there are less
tangible (but no less important) costs such as the loss of confidence of the travelling
public. An understanding of the total costs of an accident is fundamental to
understanding the economics of safety.
The air transportation industrys future viability may well be predicated on its ability to
sustain the publics perceived safety while travelling. GSAG realizes that the
management of safety is a prerequisite for a sustainable aviation business.

The Concept of Safety

In order to understand safety management, it is necessary to consider what is meant by
safety. Depending on ones perspective, the concept of aviation safety may have
different connotations, such as:
Zero accidents (or serious incidents), a view widely held by the travelling public;
The freedom from danger or risks, i.e. those factors which cause or are likely to cause
harm;
The attitude towards unsafe acts and conditions by employees (reflecting a safe
corporate culture);
The degree to which the inherent risks in aviation are acceptable;
The process of hazard identification and risk management; and
The control of accidental loss (of persons and property, and damage to the environment).
While the elimination of accidents (and serious incidents) would be desirable, a 1
hundred percent safety rate is an unachievable goal. Failures and errors will occur, in
spite of the best efforts to avoid them. No human activity or human-made system can be
guaranteed to be absolutely safe, i.e. free from risk. Safety is a relative notion whereby
inherent risks are acceptable in a safe system.
Safety is increasingly viewed as the management of risk. For the purposes of this
manual and GSAG policies, safety will be considered to have the following meaning:
Safety is the state in which the risk of harm to persons or of property damage is
reduced to, and maintained at or below, an acceptable level through a continuing
process of hazard identification and risk management.
Accident Prevention and Flight Safety Programme

GSAG Accident Prevention Programme will be maintained by the Safety / Quality
Manager. The programme may be in conjunction with any Flight Simulator ground and
flight Training. The Quality Systems Manager will also conduct an in house ground
training course that will cover each aeroplane in the Companys current fleet. The

training will include reports of past aeroplane accidents that are in the Companys
current fleet and cover all aspects of the flight prior to the accident and include the final
report.
The Accident Prevention and Safety Programme are kept under a separate cover.
Code of Operations
Safety is the top priority of all our activities. /Company// is committed to implementing,
developing and improving our strategies, policies and procedures to ensure that all of
our activities in aviation either in the air or on the ground are to the highest standard of
Safety Performance and meet the ICAO and State standards.
To accomplish the highest level of safety, GSAG shall establish the following:
A Safety Management System that will consist of a Aviation Safety Department to

oversee the development and the implementation of a Safety Management System,
(SMS), and ensure that the application of effective Safety / Quality Managers is integral
to all GSAG activities.
Develop a company wide Safety Awareness that encompasses all employees and
includes all activities and recognizes the importance and value of effective Safety
Management and acknowledges at all tine that Safety is paramount.
Develop a Safety Accountability programme that clearly defines to all employees their
accountability and responsibilities for the development and delivery of Safety Strategy
and Performance.
Develop and maintain a GSAG wide training programme that will ensure that all
employees are provided with adequate and appropriate safety information and training for
their designated duties.
GSAG shall make every attempt to minimize the risks that are associated with the
operations of aircraft to a level that is as reasonably practicable and establish and
measure our Safety Programme Performance against a realistic objectives, industry
models or targets.
GSAG shall ensure that all employees meet the appropriate levels of safety for their
assigned duties.
GSAG shall ensure that all employees are trained and have the sufficient skills and that
the appropriate resources are made available to them so that they may improve our
Safety Programme.
GSAG shall conduct internal as well as external Safety Audits and Management reviews
and ensure that relevant actions are taken if safety concerns are discovered.
All GSAG employees tasks and operational duties will be based on the concept that:

SAFETY WILL NEVER BE COMPROMISED
Definitions, Explanations of Terms and Requirements for the Safety Management

System, (SMS)
Investigation
Investigation is a process conducted for the purpose of accident prevention which
includes the gathering and analysis of data and information. The gathering and analysis
of data and information may lead to conclusions, including the determination or the
causes of an incident or accident. As a result of the investigation, new safety policies
and procedures may be implemented that will ensure a safer operation.
Safety
Safety is the state in which the risk of harm to persons or of property damage is reduced
to, and maintained at or below, an acceptable level through a continuing process of
hazard identification and risk management.
Safety Management System, (SMS)

A safety management system (Safety / Quality Managers) is an organized approach to
managing safety, including the necessary organizational structures, accountabilities,
policies and procedures.
Safety Performance Indicators

Safety performance indicators are the measure of the safety performance of an aviation
organization or a sector of the industry. Safety indicators should be easy to measure and
be linked to the major components of a States safety programme, or an
operators/service providers Safety / Quality Managers. Safety indicators will therefore
differ between segments of the aviation industry, such as aircraft operators, aerodrome
operators or ATS providers.
Safety Performance Targets

Safety performance targets also known as goals or objectives, are determined by
considering what safety performance levels are, acceptable, desirable and realistic for

GSAG and its service providers. Safety targets will be measurable and acceptable to
stakeholders, and consistent with the overseeing Authorities safety programme.
Safety Programme
A safety programme is an integrated set of regulations and activities that is aimed at
improving safety.
Safety Requirements
Safety requirements are needed to achieve the safety performance indicators and safety
performance targets. They include the operational procedures, technology, systems and
programmes to which measures of reliability, availability, performance and or accuracy
can be specified.

Acronyms and Abbreviations

ACARS: Aircraft Communications Addressing and EGPWS: Enhanced Ground Proximity Warning
Reporting System System
ACI: Airports Council International ERP: Emergency Response Plan
ADREP: Accident/Incident Data Reporting (ICAO) EU: European Union
AEP: Aerodrome Emergency Plan EUROCONTROL: European Organisation for the
AIRS: Aircrew Incident Reporting System Safety of Air Navigation
ALARP: As Low As Reasonably Practicable FAA: Federal Aviation Administration (U.S.)
AME: Aircraft Maintenance Engineer FCO: Flight Crew Order
Note. For the purposes of this manual, AME will Safety Management Manual (Safety / Quality
be used to represent Aircraft ManagerM)
Maintenance Engineer/Mechanic/Technician FDA: Flight Data Analysis
AMJ: Advisory Material Joint FDM: Flight Data Monitoring
AMO: Approved Maintenance Organization FDR: Flight Data Recorder
ASECNA: Agency for Air Navigation Safety in FIR: Flight Information Region
Africa and Madagascar FMEA: Failure Modes and Effects Analysis
ASR: Air Safety Report FMS: Flight Management System
ASRS: Aviation Safety Reporting System (U.S.) FOD: Foreign Object Damage
ATA: Air Transport Association of America FOQA: Flight Operations Quality Assurance
ATC: Air Traffic Control FPD: FDA Programme Database
ATCO: Air Traffic Controller FSF: Flight Safety Foundation
ATM: Air Traffic Management FSO: Flight Safety Officer
ATS: Air Traffic Service(s) ft Feet
ATSB: Australian Transport Safety Bureau GAIN: Global Aviation Information Network
BASIS: British Airways Safety Information System GASP: Global Aviation Safety Plan (ICAO)
CAA: Civil Aviation Authority GPS: Global Positioning System
CANSO: Civil Air Navigation Services Organisation GPWS: Ground Proximity Warning System
CAP Civil Air Publication (U.K.) HAZid: Hazard Identification
CAST: Commercial Aviation Safety Team IATA: International Air Transport Association
CD: Compact Disc IBAC: International Business Aviation Council, Ltd.
CEO: Chief Executive Officer ICAO: International Civil Aviation Organization
CHIRP: Confidential Human Factors Incident IFALPA International Federation of Air Line Pilots
Reporting Programme (U.K.) Associations
Cir: Circular IFATCA: International Federation of Air Traffic
CMC: Crisis Management Centre Controllers Associations
CNS: Communications, Navigation and ILS: Instrument Landing System
Surveillance INDICATE: Identifying Needed Defenses in the
CRM: Crew Resource Management Civil Aviation Transport Environment
CVR: Cockpit Voice Recorder ISASI: International Society of Air Safety
DASS: Directorate of Aerodromes Standards and Investigators
Safety ISIM: Integrated Safety Investigation Methodology
DGAC: Direction Gnrale de lAviation Civile ISO: International Organization for Standardization
(France) JAA: Joint Aviation Authorities
DME: Distance Measuring Equipment JAR: Joint Aviation Requirement(s) (JAA)
Doc: Document kg Kilogram(s)
EASA: European Aviation Safety Agency LOSA: Line Operations Safety Audit
EBAA: European Business Aviation Association m Metre(s)
ECCAIRS: European Co-ordination Centre for MEDA: Maintenance Error Decision Aid (The
Aviation Incident Reporting Systems Boeing Company)

MNPS: Minimum Navigation Performance SARPs: Standards and Recommended Practices

Specifications (ICAO)
MRM: Maintenance Resource Management SDCPS: Safety Data Collection and Processing
MSAW: Minimum Safe Altitude Warning Systems
NASA: National Aeronautics and Space SDR: Safety Data Request
Administration (U.S.) SDR: Service Difficulty Reporting
NBAA: National Business Aviation Association, Inc. SHEL: Software/Hardware/Environment/Liveware
NM: Nautical Mile(s) SID: Standard Instrument Departure
NOSS: Normal Operations Safety Survey SIL: Safety Issues List
NTSB: National Transportation Safety Committee SIN: Standing Instruction Number
(U.S.) Safety / Quality Manager: Safety Manager
OFSH: Operators Flight Safety Handbook Safety / Quality ManagerM: Safety Management
OIRAS: Operational Incident Reporting and Manual
Analysis Systems Safety / Quality Managers: Safety Management
OJT: On-the-job Training System(s)
OSH: Occupational Safety and Health SOPs: Standard Operating Procedures
PANS: Procedures for Air Navigation Services STAR: Standard Instrument Arrival
PANS-ATM: Procedures for Air Navigation STCA: Short-term Conflict Alert
Services Air Traffic Management TCAS: Traffic Alert and Collision Avoidance
PANS-OPS: Procedures for Air Navigation Services System
Aircraft Operations TEM: Threat and Error Management
PC: Personal Computer TOR: Tolerability of Risk
QAR: Quick Access Recorder TP: Transport Publication (Canada)
QAS: Quality Assurance System TRM: Team Resource Management
RA: Resolution Advisory U.K:. United Kingdom
Acronyms and Abbreviations (xiii) U.S.: United States
RNP: Required Navigation Performance USOAP: Universal Safety Oversight Audit
R/T: Radiotelephony Programme (ICAO)
RVSafety / Quality Manager: Reduced Vertical
Separation Minimum

Approaches to Safety Management

With global aviation activity forecast to continue to rise, there is concern that traditional
methods for reducing risks to an acceptable level may not be sufficient. New methods for
understanding and managing safety are therefore evolving. GSAGs Safety Management
Programmes policies and procedures will therefore be formed from both traditional and
modern perspectives.
Traditional Perspective
Historically, aviation safety has focused on compliance with a set of increasingly
complex regulatory requirements. This approach worked well up until the late 1970s
when the accident rate levelled off but accidents continued to occur in spite of all the
rules and regulations.
This approach to safety reacted to undesirable events by prescribing measures to
prevent recurrence. Rather than defining best practices or desired standards, such an
approach aimed at ensuring minimum standards was met.
With an overall fatal accident rate in the vicinity of 106 (i.e. 1 fatal accident per 1 million
flights), further safety improvements were becoming increasingly difficult to achieve
using this approach.
Modern Perspective
In order to keep safety risks at an acceptable level with the increasing levels of activity,
modern safety management practices are shifting from a purely reactive to a more
proactive and preventative mode. It must be emphasized that this approach
complements, or is in addition to, the obligations of the Authority, States and other
organizations to comply with ICAO SARPs and / or national regulations. In addition to a
solid framework of legislation and regulatory requirements based on ICAO SARPs, and
the enforcement of those requirements, are considered to be effective in managing
safety and some of the most effective practices are some are listed below,
Application of scientifically-based risk management methods;

Senior managements commitment to the management of safety;
A corporate safety culture that fosters safe practices, encourages safety communications
and actively manages safety with the same attention to results as financial management;
Effective implementation of standard operating procedures (SOPs), including the use of
checklists and briefings;
A non-punitive environment (or just culture) to foster effective incident and hazard
reporting;
Systems to collect, analyse and share safety-related data arising from normal operations;

Competent investigation of accidents and serious incidents identifying systemic safety

deficiencies (rather than just targets for blame);
Integration of safety training (including Human Factors) for operational personnel;
Sharing safety lessons learned and best practices through the active exchange of safety
information among other aviation companies, Authorities and States; and
Systematic safety oversight and performance monitoring aimed at assessing safety
performance and reducing or eliminating emerging problem areas.
No single element will meet todays expectations for risk management. Rather, an
integrated application of most of these elements will increase the aviation systems
resistance to unsafe acts and conditions. However, even with effective safety
management processes, there are no guarantees that all accidents can be prevented.
Acceptable Levels of Safety

GSAG realizes that there is a certain amount of risk in aviation for all flight operations
and ground operations. GSAG understands the relationship between acceptable level of
safety, safety performance indicators, safety performance targets and safety
requirements is as follows:
Acceptable level of safety is the overarching concept;

Safety performance indicators are the measures/metrics used to determine if the
acceptable level of safety has been achieved;
Safety performance targets are the quantified objectives pertinent to the acceptable level
of safety; and
Safety requirements are the tools or means required to achieve the safety targets.
This manual focuses primarily on safety requirements and the means to achieve
acceptable levels of safety throughout the Company.
Safety Indicators and Safety Target Examples

Safety indicators and safety targets may be different for each operator. The following are
examples that may apply to different operators and different types or operations:
The safety indicator is 0.5 fatal accidents per 100 000 hours for airline operators, and the
safety target is a 40 per cent reduction in fatal accident rate for airline operations);or
The safety indicator may be the same (for example, the safety indicator is 0.5 fatal
accidents per 100 000 hours for airline operators, but the safety target is not more than
0.5 fatal accidents per 100 000 hours for airline operators).
There will seldom be a national and / or standard acceptable level of safety. More often,
within each State there will be different acceptable levels of safety that will be agreed

upon by the regulatory oversight Authority and GSAG and its service providers. Each
agreed acceptable level of safety will be commensurate with the complexity of the
individual Companys operational context.
GSAG understands that establishing acceptable levels of safety for the GSAG safety
programme does not replace legal, regulatory, or other established requirements, nor
does it relieve States from their obligations regarding the Convention on International
Civil Aviation (Doc 7300) and its related provisions. Likewise, establishing acceptable
level(s) of safety for the Safety / Quality Managers does not relieve operators/service
providers from their obligations under relevant national regulations, and those arising
from the Convention on International Civil Aviation (Doc 7300).
Examples of Implementation / State Safety Programme Oversight

The requirements to achieve the safety targets and safety indicators will include:
The oversight Authority accident prevention programme;

A mandatory occurrence reporting system;
A voluntary occurrence reporting system;
A bird strike reporting programme.
As an oversight, the Authority establishes an acceptable level of safety to be achieved
by its safety programme that is laid out as follows:
50 aircraft incidents per 100 000 hours flown (safety indicator) with a 25 per cent
reduction in three years (safety target);
200 major aircraft defect incidents per 100 000 hours flown (safety indicator) with a 25
per cent reduction over the last three-year average (safety target).
Stake Holder in Safety

Given the total costs of aviation accidents, many diverse groups have a stake in
improving the management of safety. The principal stakeholders in safety are listed
below:
Aviation professionals (e.g. flight crew, cabin crew, air traffic controllers (ATCOs) and
aircraft maintenance engineers (AMEs)1);
Aircraft owners and operators;
Manufacturers (especially airframe and engine manufacturers);
Aviation regulatory authorities (e.g. CAA, EASA and ASECNA);
Industry trade associations (e.g. IATA, ATA and ACI);
Regional ATS providers (e.g. EUROCONTROL);

Professional associations and unions (e.g. IFALPA and IFATCA);

Aircraft maintenance technicians or aircraft maintenance mechanics. This manual will
refer to them as aircraft maintenance engineers (AMEs).
International aviation organizations (e.g. ICAO);
Investigative agencies (e.g. United States NTSB); and
The flying public.
Major aviation safety occurrences invariably involve additional groups which may not
always share a common objective in advancing aviation safety, for example:
Next of kin, victims, or persons injured in an accident;

Insurance companies;
Travel industry;
Safety training and educational institutions (e.g. FSF);
Other government departments and agencies;
Elected government officials;
Investors;
Coroners and police;
Media;
General public;
Lawyers and consultants; and
Diverse special interest groups.
Applicability
This manual applies to all levels of GSAG personnel which include the following:
Senior management;
The Director of Flight Operations;
The Chief Pilot;
The Manager of Quality;
The Director of Maintenance;
Flight Crew members;
Cabin Crew members;
Ground support personnel;

Administrative Employees.
GSAGs Safety Target for Flight Operations and an Air Operator

With the oversight and input form the Authority, GSAG agrees on the following items as
an acceptable level of safety to be achieved by GSAGs as follows:
0.5 fatal accidents per 100 000 departures (safety indicator); a 40 per cent reduction in 5
years (safety target) and among others the development of GPS approaches for airfields
without ILS approaches (safety requirement);
1.0 bird strike per 1 000 aircraft movements (safety indicator) with a 50 per cent reduction
in 5 years (safety target);
No more than 1 runway incursion per 40 000 aircraft movements (safety indicator) with a
40 per cent reduction in a 12-month period (safety target); and
40 airspace incidents per 100 000 hours flown (safety indicator) with a 30 per cent
reduction over the five-year moving average (safety target).

COMPANY ORGANISATIONAL STRUCTURE
Chief Executive
Officer
Chief Operating
Officer
Director of
Chief Pilot Flight Operations
Maintenance
Manager
Commanders Safety / Quality Maintenance

Co-Pilots
Manager Engineers
Safety Management System / Duties and Responsibilities of Company Personnel

It is the duty of all GSAG employees to ensure that all activities and procedures are conducted in
a safe and efficient manner.

Duties and Responsibilities

The duties and responsibilities of required GSAG and required personnel are described
in this section. GSAG may require additional personnel to assist the required personnel
if they are over extended in their duties.
The following duties and responsibilities are an overall and general listing with more
specific duties and responsibilities specified in this Safety / Quality Managers manual.
Chief Executive Officer

The CEO is accountable for all GSAG Management Board Officers and Owners for the
safe management of all flight and ground operations that GSAG conducts.
Responsibilities
The CEO is directly responsible for the overall safe, secure and professional operation
of GSAG aviation activities including, but not limited to:
Authorizing a safety policy that indicated GSAG safety objectives and the Companys
commitment to safety;
Ensuring a Safety Management System, (SMS) is implemented and maintained at
GSAG;
Shall ensure that the upper management of GSAG is committed to the Safety
Management System, (SMS);
Shall ensure that all department managers are aware and held accountable for the
overall safety of the departments that they oversee;
Shall oversee the Safety Management System, (SMS) and continuously evaluate the
Safety / Quality Managers for effectiveness;
Shall implement changes in policies and procedures when deemed necessary by the
evolution of GSAG operations or in the event of an incident or accident.
Chief Operations Officer

The COO reports to the Chief Executive Officer for the safe management of all flight and
ground operations that GSAG conducts.
Responsibilities
The COO is directly responsible for the Companys individual departments Safety
Management System, (Safety / Quality Managers) for aviation activities which include,
but not limited to:
Assuming the leadership role to ensure commitment throughout GSAGs operations;

Ensuring that GSAGs department managers are committed to the Safety Management
System and enforcing the (Safety / Quality Managers) policies and procedures;
Ensuring that department managers and employees are aware of safety guidelines and
are accountable for the overall safety for their departments;
Ensuring that the department managers are properly trained and up to date on any
current safety issues;
Ensuring that the department managers have adequate resources and man power to
permit them to run their department in a safe manner.
Flight Operations Manager

The Flight Operations Manager reports directly to the COO with regards to the
Companys budget, expenses, flight operations, engineering decisions and any
Company operational issues.
Qualifications
Holds valid flight certificates with appropriate class and type rating, if necessary;
Holds the appropriate medical certificate, if necessary;
Has held a relevant position with management background in the aviation industry.
Responsibilities
Directly responsible for the overall safe, secure and professional operation of GSAG
aviation activities including, but not limited to:
Supervision of all flight operations employees;

Overseeing the GSAG Safety Committee;
Will act a Chairman of the GSAG Safety Committee;
Supervision of all Flight Crew members in the performance of their duties;
Coordination of GSAG operational and regulatory requirements;
Liaising with the overseeing Authority;
Implementing corrective action to correct any received Operational Directives;
Overseeing the revisions of the Operations Manual;
Responsible for the dissemination of information to GSAG Flight Crews, cabin crews and
operations employees;
Responsible for overseeing the update process of the Operations, Training and
Maintenance Reading Files Binders or the online Reading Files;

Coordination of maintenance;
Recruitment, hiring;
Overseeing periodical safety audits on all departments;
Overseeing unscheduled safety audits when necessary;
Overseeing the scheduling of GSAG aeroplane ;
The maintenance of relevant aeroplanes records;
Overall responsibility for budgetary control;
Liaising with safety training vendors, flight training vendors and contractors;
Ensuring and maintaining safe, secure, reliable and comfortable air transportation for the
Companys clientele;
Overall control and responsibility for flight, maintenance and administrative departments;
Defining Company flight safety policy and flight safety standards;
Ensuring that Company aeroplanes are operated in accordance with regulatory Authority
and government regulations, manufacturers specifications and recommendations, and
Company established policies and procedures;
Defining, establishing and maintaining Company policies and standard operating
procedures, and ensuring that all Flight Crew members are made aware of and comply
with the established policies and procedures;
Overseeing the content, review and amendment of the Company Operations Manual and
any additional documentation such as briefing notes and contact information sheets;
Ensuring an adequate level of pre-flight support and that aeroplane performance and en-
route planning documentation is satisfactorily provided for safe and efficient flight
dispatch;
Establishing and maintaining effective communications with all Company employees;
Overseeing the scheduling of all Flight Crew members for flight duty, and ensuring
equitable distribution of duty times and free time for each crew member.
The Flight Operations Manager may delegate any duties to a qualified person but still
remains responsible for the delegated task.
Safety / Quality Manager

The Safety / Quality Manager reports directly to the Flight Operations Manager or the
Chief Pilot in the absence of the Flight Operations Manager.

Responsibilities
The Safety / Quality Manager are directly responsible for the overall safety, security and
the professional operation of GSAGs aviation activities.
The duties and responsibilities include the following, but are not limited to:
Developing a Company Safety and Quality Programme and the Policies and Procedures
that are required;
Developing and conducting an in house Minimum Equipment List, (MEL) training course;
Maintaining and developing the Quality Programme, Safety Policies and Procedures and
the safety awareness throughout the Company;
Building a close working relationship with Safety and Flight Training Organizations and, if
available, attending any flight safety conferences;
Conducting periodical safety audits on all GSAG departments and contracted vendors;
Assembling Safety Training literature from other organizations and disseminating
anything that is relevant to Company operations;
Responsible for disseminating GSAG Safety information;
Responsible for the Safety Training for GSAG;
Processing incident and accident reports;
Highlighting quality and safety concerns that might arise from the working practices of
support organizations;
Collating and taking action on any suggestions to enhance flight safety that are received
from Company employees;
Carrying out any further quality and safety related tasks as assigned by the Flight
Operations Manager;
Assuming all duties and responsibilities of the Commanders job description while acting
in that capacity;
Keeping abreast of current changes within the aviation industry concerning safety issues,
operations, regulatory requirements, operational and other matters relevant to the
Company;
Ensuring administrative, and where necessary operational, backup for day-to-day line
operations;
Establishing and maintaining Company contact with regulatory authorities and
government agencies including the EU / EASA and the JAA, with consideration where
necessary of EU / EASA OPS and JAR-OPS requirements;
Completing any additional administrative assignments as required or as necessary for the
successful execution of the Flight Operations Manager duties and responsibilities.

The Safety / Quality Manager may delegate any duties to a qualified person but still
Chief Pilot
The Chief Pilot reports to the Flight Operations Manager.
Qualifications
Holds the valid flight certificates with appropriate class and type rating.
Holds a valid and appropriate medical certificate.
Job Description
Directly responsible for the overall safe, secure and professional operation of GSAG
aviation activities and Flight Crews including, but not limited to:
Coordination of the overall flying standards and practices;

Overseeing Dispatch / Scheduler for the scheduling of all Flight Crew members with the
Flight Operations Manager;
Training and supervision of all pilots;
Overseeing Dispatch / Scheduler for the scheduling of all pilots for flight duty ensuring an
equitable distribution of duty time and free time for each crew member;
Advising the Flight Operations Manager of the recruitment and training needs of pilots;
Scheduling of all simulator and ground training, and developing and maintaining in-house
and contracted training for all Flight Crew members;
Maintaining contact with training agencies and operators in order to keep abreast of
developments and changes;
Conducting periodical safety audits of the Flight and Scheduling / Dispatch department;
Responsible for updating the Operations Reading File;
Processing the end of month expense reports for both flight and cabin crew;
Maintaining detailed training records for all pilots;
Ensuring that all pilot licences are kept current and applying for the endorsements at the
appropriate time;
Keeping abreast of current changes and new equipment that are applicable to the
operation of the Company aeroplane;
Monitoring all pilot currency regarding JAR-OPS requirements for recent flight
experience, and maintaining currency in ground training, testing and flying in the
Company aeroplane;

Enhancing flight safety awareness;

Ensuring that Company Standard Operating Procedures are kept current and compatible
with aeroplane manufacturers procedures;
Delete the following bullet point if you do not operate an aeroplane that has a
flight deck
Training of all flight deck members in the performance of their duties;
Testing of all Flight Crew members;
Overseeing Dispatch / Scheduler for Crew Pairing;
The Chief Pilot may delegate any duties to a qualified person but still remains
responsible for the delegated task.
Director of Maintenance
Responsible for the development, management and monitoring of Company aeroplanes
maintenance, inspection programmes and Maintenance Engineers to ensure compliance
with the EU / EASA and JAA regulatory requirements and quality control of work
performed including, but not limited to, supervision and monitoring of all third party
maintenance contractors in the performance of their duties, and the retention of relevant
records.
The Director of Maintenance reports to the Flight Operations Manager.
Qualifications
Holds a valid and appropriate Mechanic Airframe and Powerplant Certificate;
Has had at least 3 years maintenance experience in the same or similar type aeroplane
to which assigned. (Equivalent military experience without a Maintenance Engineers
certificate may be used to fulfill this requirement).
Responsibility
The Director of Maintenance is directly responsible for the overall safe, secure and
professional operation of GSAG aviation activities and Flight Crews including, but not
limited to:
Developing and maintaining current maintenance and inspection programmes for

Company aeroplanes to ensure the airworthiness of GSAG aeroplanes, compliance with
the aeroplanes manufacturers maintenance programmes and statutory regulations at all
times;
Working directly with contract maintenance facilities and or the aeroplane and engine
manufacturers in developing maintenance and inspection programmes;

Maintaining complete and accurate records on the aeroplane, aeroplane components and
engines that are in compliance with current the appropriate regulations , and where
necessary regulatory requirements;
Coordinating directly with vendors supplying automated record keeping services;
Representing the Company in monitoring all work performed and compiling requisite
records while Company aeroplanes are undergoing maintenance, modifications or
inspections at an outside contract maintenance facility;
Monitoring Airworthiness Directive status to ensure compliance at all times;
Reviewing all manufacturers service bulletins and recommending incorporation on
Company aeroplane;
Responsible for updating the Maintenance Reading File;
Providing decision support and research on technical issues related to the Company
aeroplanes and operations;
Conducting periodical safety audits on the Maintenance Department and contracted
vendors;
Establishing standards to ensure that the technical abilities and performance of all
Maintenance Engineers are in accordance with government regulations and Company
policies;
Ensuring that all Maintenance Engineers maintain currency and proficiency at engine
running and aeroplane taxying, including the interpretation of aerodrome diagrams and
the correct use of the radio;
Establishing training and evaluation programmes of all Maintenance Engineers and
maintaining relevant records of licences, qualifications and courses completed.;
Keeping a current passport.
The Director of Maintenance may delegate any duties to a qualified person but still
Commander
The Commander reports to the Chief Pilot and the Flight Operations Manager in the
absence of the Chief Pilot.
Qualifications
Holds valid flight certificates or the equivalents with appropriate class and type rating.
Holds an appropriate and current medical certificate;
Has logged at least 5,000 pilot hours and suitable experience in commercial jet
operations and transport aeroplanes.

Responsibilities
Responsibilities and duties include the following, but not limited to:
The safe, secure, reliable and efficient air transportation of passengers in Company
owned or leased aeroplane and providing the best of services and to ensure their comfort
and well-being;
Conducting all flights in strict compliance with all applicable JAA, State Government
regulations, aeroplane AFM procedures, and the Company established policies and
standard operating procedures;
Checking the security of articles carried in carry-on baggage compartments of the
aeroplane;
Ensuring that the aeroplanes maintenance status and inspection records are up-to-date
before accepting the aeroplane for the days flight;
Ensuring that all required manuals, records and forms carried aboard are current and
spare forms are available;
Maintaining the communications station during flight and processing all communication
requirements for the passengers;
Ensuring that duties delegated to other Flight Crew members are completed in a correct
and timely manner;
Analysing pre-flight weather and flight information in order to keep crew members and
passengers informed regarding alternate plans for operations and if necessary executing
the final Authority as to weather the flight will be delayed, rerouted or cancelled;
Ensuring that all required maintenance and inspections of the aeroplane are completed
before flight;
Ensuring that all required Company records forms and logs are completed and turned in
within the required time frame;
Maintaining communications with the Company Dispatch / Scheduler for relevant
information that would effect the flight schedule;
Staying fully informed of all matters concerning the progress of the flight, including
weather at the destination and alternate, en-route winds and significant weather, air traffic
service and immediately briefing the Flight Crew and passengers of any changes to the
original flight plan;
The security and protection of the aeroplane and its contents at all times;
Ensuring that all mechanical malfunctions are properly recorded on the Journey Log and
the Maintenance Log and that arrangements are made to correct the discrepancies as
soon as practical;

Ensuring that only qualified personnel handle the aeroplane during refuelling, ground
operations and maintenance performed on the aeroplane;
Submission of any reports to the Flight Operations Manager for onward submission
where necessary to the relevant Authority;
Coordinating with Cabin Crew to provide the proper food and beverages for the cockpit
and cabin crew;
Monitoring the relevant JAR-OPS recent experience requirements and advising the Chief
Pilot or the Flight Operations Manager if unable to comply;
Keeping abreast of current changes within the aviation industry concerning safety and
operational matters.
The Commander may delegate any duties to a qualified person but still remains
responsible for the delegated task.
Co-Pilot
The Co-Pilot reports to the Commander.
Qualifications
Holds valid flight certificates or the equivalents with appropriate class and type rating;
Has logged at least 3000 pilot hours of which at least 1000 hours were in large
commercial jet transport aeroplane.
Responsibilities
Assisting the Commander in pre-flight planning and in-flight operation of the aeroplane;
Maintaining alertness to all factors that effect the safety of the aeroplane, passengers;
Ensuring that the pre-flight checks are completed and that all required charts, maps and
company forms are readily available at all times during the course of the flight;
Keep fully informed of all matters concerning the progress of the flight, including weather
at the destination and alternate, en-route winds and weather, and air traffic service;
Assuming the responsibilities of the aeroplane Commander if the Commander becomes
incapacitated during flight;
Updating the airways manuals, Electronic Flight Bags, (EFBs), Flight Management
System, (FMS) data bases, (if qualified) aboard the aeroplane when necessary;
Monitoring any relevant JAR recent experience requirements and advising the Director of
Flight Operations if unable to comply;

Keeping abreast of current changes within the aviation industry concerning operational
matters;
Ensuring that all required manuals, records and forms carried aboard are current and
spare forms are available;
Completing the mass and balance and loading prior to each flight;
Completing any additional administrative assignments as required by the Commander,
Chief Pilot or Flight Operations Manager.
Maintenance Engineer
The Maintenance Engineer reports to the Director of Maintenance while at the
maintenance base or to the Commander while assigned any flight duties.
Qualifications
Holds a valid Mechanic Airframe and Powerplant or Avionics Repair Certificate;
Has had at least 3 years maintenance experience in the same or similar type aeroplane
to which assigned: however; equivalent military or similar supervised experience without
a Maintenance Engineers certificate may be used to fulfill this requirement.
Responsibilities
Performing or coordinating the accomplishment of all required inspections and

completing pre-flight checklists prior to each flight;
Refuelling and ground servicing all required aeroplane systems;
Maintaining the exterior cosmetic appearance of the aeroplane in the best possible
condition;
Ensuring the aeroplanes records as they pertain to maintenance, inspections and
servicing are accurately maintained;
Coordinating accomplishment of any non-routine maintenance and required inspections
while on duty including overseeing and monitoring work done by outside vendors where
necessary;
Ordering repair parts where required to correct discrepancies and coordinating shipment
of unserviceable parts to be returned to vendors for overhaul or exchange;
Keeping abreast of current changes within the aviation industry as it pertains to
maintenance matters;
Maintaining currency for engine running and aeroplane taxying, including the
interpretation of aerodrome diagrams and the correct use of the radio;

Completing any additional administrative assignments as required by the Director of

Maintenance or the Flight Operations Manager.

Global Span Aviation Group Safety Management System Manual

Uploaded by

Copyright:

Available Formats

You might also like

Global Span Aviation Group Safety Management System Manual

Uploaded by

Document Information

Original Description:

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Global Span Aviation Group Safety Management System Manual

Uploaded by

Copyright:

Available Formats

Global Span Aviation Group

Safety Management System Manual

1 Effective Date 17 December.2008

Safety Management System Manual

Director of Maintenance ............................................................................................................................................. 23

Effective Date 17 December.2008 2

Safety Management System Manual

GENERAL OVERVIEW OF THE SAFETY MANAGEMENT SYSTEM MANUAL

3 Effective Date 17 December.2008

Safety Management System Manual

Manual References to Gender

Use of the Manual by GSAG Personnel

The Requirements of the IACO

Effective Date 17 December.2008 4

Safety Management System Manual

A safety programme is an integrated set of regulations and activities aimed at improving

International Commercial Air Transport Operators;

The Need for Safety Management

5 Effective Date 17 December.2008

Safety Management System Manual

The Concept of Safety

Accident Prevention and Flight Safety Programme

Effective Date 17 December.2008 6

Safety Management System Manual

A Safety Management System that will consist of a Aviation Safety Department to

7 Effective Date 17 December.2008

Safety Management System Manual

SAFETY WILL NEVER BE COMPROMISED

Definitions, Explanations of Terms and Requirements for the Safety Management

Safety Management System, (SMS)

Safety Performance Indicators

Safety Performance Targets

Effective Date 17 December.2008 8

Safety Management System Manual

9 Effective Date 17 December.2008

Safety Management System Manual

Acronyms and Abbreviations

Effective Date 17 December.2008 10

Safety Management System Manual

MNPS: Minimum Navigation Performance SARPs: Standards and Recommended Practices

11 Effective Date 17 December.2008

Safety Management System Manual

Approaches to Safety Management

Application of scientifically-based risk management methods;

Effective Date 17 December.2008 12

Safety Management System Manual

Competent investigation of accidents and serious incidents identifying systemic safety

Acceptable Levels of Safety

Acceptable level of safety is the overarching concept;

Safety Indicators and Safety Target Examples

13 Effective Date 17 December.2008

Safety Management System Manual

Examples of Implementation / State Safety Programme Oversight

The oversight Authority accident prevention programme;

Stake Holder in Safety

Effective Date 17 December.2008 14

Safety Management System Manual