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    Frostbite Ice Cream received a letter of complaint from a customer about a shortage of cone dips in their order. This was the first such error they have encountered since opening last year. As a valued customer, the manager acknowledges that employees are human and may have made a mistake in dealing with many orders per day. To remedy the situation, Frostbite Ice Cream will provide the customer with a free double dipped cone and two bonus stamps on their membership punch card.

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    Frostbite Ice Cream received a letter of complaint from a customer about a shortage of cone dips in their order. This was the first such error they have encountered since opening last year. As a valued customer, the manager acknowledges that employees are human and may have made a mistake in dealing with many orders per day. To remedy the situation, Frostbite Ice Cream will provide the customer with a free double dipped cone and two bonus stamps on their membership punch card.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    Download as docx, pdf, or txt
    19 views1 page

    Complaint Reply

    Uploaded by

    api-384603017
    Frostbite Ice Cream received a letter of complaint from a customer about a shortage of cone dips in their order. This was the first such error they have encountered since opening last year. As a valued customer, the manager acknowledges that employees are human and may have made a mistake in dealing with many orders per day. To remedy the situation, Frostbite Ice Cream will provide the customer with a free double dipped cone and two bonus stamps on their membership punch card.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 1

    Frostbite Ice Cream

    Patton Avenue, Asheville, NC


    13th september, 17,
    Logan R.
    123 Education Blvd.
    Charlotte, NC, 28314
    Ref: Your letter dated September 13, 2017

    Dear Sir,

    We have received your letter of complaint dated September 13, 17 regarding your shortage of cone
    dips. This is probably the first example of such an error we have encountered since we opened last
    year.
    Since you are a valued customer, we cannot deny any human error made by our employees. They
    deal with many orders a day and must have made a mistake. Therefore, we will give you a free
    double dipped cone and two bonus stamps on your membership punch card.

    We appreciate your patronage as always.

    With thanks.

    Yours faithfully

    Megan McNotreal
    Manager

    Frostbite Ice Cream

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