Planning

for Oracle R12

An IT Convergence presentation delivered at Collaborate 10
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Planning for R12

Agenda Planning for R12

Introductions
IT Convergence Overview
Planning Concepts
Leveraging the Approach
Some of the New Features
Lessons Learned
Rolling out in Latin America
Summary

IT Convergence 2010 All rights reserved.

IT Convergence Overview
We are a True Partner
Planning for R12

Our Mission
Create value by improving
business processes through
better use of technology.

IT Convergence 2010 All rights reserved.

Planning for R12

Global Reach, Local Expertise

CHICAGO

NEW YORK
SAN FRANCISCO

MEXICO SHANGHAI

SAN PABLO

BUENOS AIRES

IT Convergence 2010 All rights reserved.

ARGENTINA
AUSTRALIA
AUSTRIAPlanning for R12
BELGIUM
BRAZIL
CANADA 600+ customers,
CHILE
CHINA
COLOMBIA
engagements in over 50 countries
CZEC REPUBLIC
DENMARK
DOMINICAN REPUBLIC NETHERLANDS
DUBAI BELGIUM NORWAY
DENMARK
EGYPT GERMANY
CANADA UNITED KINGDOM POLAND
EL SALVADOR CZECH REPUBLIC
FRANCE HUNGARY
GABON AUSTRIA
SPAIN ITALY SWITZERLAND
GERMANY USA
TUNISIA ISRAEL CHINA KOREA JAPAN
HONG KONG MOROCCO KUWAIT
INDIA EGYPT SAUDI DUBAI
DOMINICAN REPUBLIC ARABIA INDIA TAIWAN
INDONESIA MALI HONG KONG
PUERTO RICO SUDAN
ISRAEL NICARAGUA SENEGAL PHILIPPINES
EL SALVADOR THAILAND
ITALY PANAMA VENEZUELA MALAYSIA
COLOMBIA
JAPAN GABON
KOREA BRAZIL INDONESIA
PERU
KUWAIT
MALAYSIA BOLIVIA
MALI AUSTRALIA
MEXICO URUGUAY
CHILE SOUTH AFRICA
MOROCCO ARGENTINA
NICARAGUA
NORWAY
PANAMA
PERU
POLAND
PUERTO RICO
SAUDI ARABIA
SENEGAL
SINGAPORE
SPAIN IT Convergence 2010 All rights reserved.
SOUTH AFRICA
Planning for R12

A True Full-Service Option

E-Business Suite, Simplify the complexity

Technology and Fusion and cost of IT
Middleware Consulting management

Empower your staff with Cost effective and

functional and technical accessible development
education

IT Convergence 2010 All rights reserved.

Planning for R12

Consulting Services
Full Project Lifecycle Capabilities

Assessment and Strategic Planning

Global Program/Project Management
Business Process Re-engineering
Applications and Technology Services
Implementations, Upgrades and
Migrations

Business Intelligence &

Reporting
Development & Database
Services
Security & Identity Management

IT Convergence 2010 All rights reserved.

Planning for R12

Education Services
Maximize the Value of your IT Investment

Functional and Technical Education

Training
Business Process/Procedures
Documentation
Change Management & Planning
Custom Training Materials
Multiple formats:

eLearning / Web-based On site /

Remote
Bootcamps
Train the Trainer

IT Convergence 2010 All rights reserved.

Planning for R12

Development Services
Cost-effective and Accessible Development

Nearshore development
Staff leasing
Oracle ERP and CRM
J2EE and JAVA

IT Convergence 2010 All rights reserved.

Planning for R12

Support & Hosting Services

Comprehensive Managed Services and Hosting

IT Convergence 2010 All rights reserved.

Planning Concepts
Oracle R12 across the globe
Planning for R12

Rollout Options

Define a Global Prioritize these

Process Model and variables when
then rollout defining your
implementation
st strategy

T im
Co

Risk e

IT Convergence 2010 All rights reserved.

Planning for R12

Rollout Options
Global Cut-over BIG BANG Geographic Implementation
Phase 1 of 1 Phase 1 Phase 2 Phase 3
Business / Business / Business /
Org. Unit 1 Org. Unit 2 Org. Unit 3 Business / Business / Business /
Org. Unit 1 Org. Unit 2 Org. Unit 3
QTC QTC QTC
QTC
PTP PTP PTP
PTP
MTE MTE MTE
MTE

Functional Implementation Hybrid Implementation

Business Business Business Phase 2 Phase 3
/ Org. / Org. / Org.
Unit 1 Unit 2 Unit 3
Business / Business / Business /
Phase 1 PTP Org. Unit 1 Org. Unit 2 Org. Unit 3

Phase 2 QTC
MTE
Phase 1 PTP
Phase 3 QTC
MTE

IT Convergence 2010 All rights reserved.

Planning for R12

Rollout Options

Key factors to consider for each rollout model:

Benefits
Risks
Disadvantages
Selection criteria

IT Convergence 2010 All rights reserved.

Planning for R12

Global Implementation Considerations

Ensure consistent use of the system

and its modules throughout the
Asia Pacific
Americas

enterprise, respecting legal statutory

Europe
Building Blocks
Leverage leading practices:
Standard Business Process Flows
Regional Specific Localizations
Standard Processes Organization Structure Operating Units, Set
of Books, Inventory Orgs

Global Design Model Foundation Framework

Globalization of Operations:
Shared Global Masters
Regional Localizations
Integrated Business Processes
Language, Security, Workflow Controls
Standard Reporting Data Definitions

IT Convergence 2010 All rights reserved.

Planning for R12

Global Implementation Considerations

Utilize Global Definitions for

key Master Data across the Customers
Enterprise

Items Suppliers
Utilize standards set for:
Chart of Accounts Common
Customer Information Shared
Data Model
Supplier Information
Chart of
Items Employees
Accounts
Organization Structure
Employees (min. info) Organization
Structure

IT Convergence 2010 All rights reserved.

Planning for R12

Globalizations and Languages

Globalizations versus Localizations

Localizations vary by country and have design
considerations
Apply globalization patch sets early as your arrive to each
region and understand implications on production
Apply languages as required for forms, reports, segment
values, lookups, responsibilities, menus, user messages,
sub ledger fields
Understanding _TL tables and Oracle translated values
versus user translated values and system functionality
Future patches will be applied in native language and then
some will need to be translated and applied under Multiple
Language Support
IT Convergence 2010 All rights reserved.
Leveraging the Approach
Oracle R12 across the globe
Planning for R12

Change Management Training Project Lifecycle

Set goal to ensure knowledge sharing & transfer throughout the

projects lifecycle
Specific learning events will occur at certain points in the project
lifecycle

Project Team Training

- Oracle Applications Overviews Train- the -Trainer
-
- Tutor Documentation End User Training
Effort

Applications & Technology Advanced

Training Classes Training Classes

Coach/Mentor (CRPs Hands -on)

-

Tutor Documentation
START - UP PRODUCTION
Time

IT Convergence 2010 All rights reserved.

Planning for R12

Project Approach & Methodology

ITC Toolkit Project Materials
Utilize proven Oracle Application Implementation Methods (AIM)
EasiPath for Migration (EMM) Upgrade
Oracle AIM for Business Flows Methodology Re-Implementation
Combine Methods for Migration & Implementation of new processes

Leverage ITC Oracle R12 Project Documentation & Templates

Project Management Plans, Status Reports (CR010 & WM020)
Business Requirements & Country Localizations (RD020 & RD030)
Application Configuration Parameter Guides (BR100)
Test Case Business Scenarios (TE040)
Others such Data Conversion Strategy (CV010), Design Specifications (MD050), etc.
Oracle Applications Overview Training Materials

IT Convergence 2010 All rights reserved.

Planning for R12

Assessment Approach
Strategic Migration Roadmap Focus

1 2 3 4
Plan & Initiate Perform Define & Map Prepare
Analysis Study Business/System Future Solution Implementation
Assessment Options

Mobilize and Plan Business Assessment Assessment Results High Level Roadmap
Assemble Team Map Requirements to Upgrade enhancements, CR010 Project
Define Focus Areas for R12 gaps, and solution Management Plan
Assessment Perform Gap Analysis review High Level Project Plan
Confirm Participant Evaluate Best Practice Upgrade approach
Schedules Business Models discussions, time lines,
resources, etc
Perform Delta Training Conduct Process and
Requirements Review Training and Support
Prepare and Execute Requirements
Project Kickoff Sessions

Gather and Review Identify Pain Points in

Existing Requirements the Process
and Process Prioritize Improvement
Documentation Opportunities and Value
to the Business
Training Needs Analysis
RIE vs. Functionality
Review
Technology Assessment
Systems Integration
Mapping

IT Convergence 2010 All rights reserved.

Planning for R12

Project Approach AIM for Business Flows

For implementations and re-implementations, ITC proposes to complement Teletechs

Program Management approach and methodology with Oracles AIM for Business Flows.

Definition Elaboration Build Transition Production

Determine Exception Determine Exception
Dispositions Dispositions Prepare
Project Production
Planning Update Flows Update Flows
Environment
Update Procedures Update Procedures

Update Setups Update Setups

Conduct
CRP 1.0 Convert and
(Familiarization) Update Test Script Update Test Script Verify Data
Prepare CRP 2.0 Prepare CRP 3.0
Environment Environment

Conduct Conduct CRP 2.0 Conduct CRP 3.0 Perform

CRP 1.0 Acceptance
(Mapping) Identify Exceptions Identify Exceptions Test

Identify Perform Systems Begin Maintain

Design
Exceptions Integration Production System
Extensions
Test

Conduct Prepare Create and test Propose

Business Custom Custom Future
Architecture Test Scripts Extensions Direction
Workshops

IT Convergence 2010 All rights reserved.

Planning for R12

Process Methodology and Approach

Global Design Deployment

Shared Post
Build
Education Design Definition Elaboration Transition Production
& Test
& Tools Support

Oracle Process COA Confirm & Power user End User End User Staff
Training Supplier Validate training Training for Training augmentation
Introduce Structure Regional Conference UAT Cut over post go live
Standards Customer Deployment Room Pilot User planning On-site for major
concept Structure against Global Map and collect Acceptance Migrate hubs
Localizations Design data Testing configurations Consolidated for
Shared Value Template
Definition Identify and Sign Off of to production remaining sites
Conversion resolve gaps processes Conversion
Strategy Identify add-ons Cut over
MLS Strategy (workflow,
Establish alerts, reports,
Project Controls FSGs, etc.)
Establish Enter data
Communication Identify country
Plan specific values
Establish
Change Mgmt
Plan
Define training
program
Work plan
creation

IT Convergence 2010 All rights reserved.

Planning for R12

Project Approach & Methodology

Oracles Easipath Migration Method (EMM)

R12 Migration Project Phases: Migration Update Transition Production

Assessment & Test
Project Management
Business Requirements Review
Requirements Mapping Update
Migrate Appl. & Tech. Architecture
Migrate Custom Extensions
Data Migration
Documentation
Business System Testing
Training
Production Migration

IT Convergence 2010 All rights reserved.

Planning for R12

Considerations for R12 Migration

Upgrade vs. Re-Implement?
Business Consolidation
Upgrade or Re-implement?
Globalization
Merger & Acquisitions
Shared Services
Single Org or Multi-Org
Major Business No major process
Heavily Customized
Common Business Process Process Changes changes

Shared Services operating model

Central master data source Multiple No major
Major Organizational
environments to be Organizational
Simplified Reporting restructuring
merged restructuring
Financial Consolidation
Significant Set-up
Business Intelligence New Application to
changes required COA Unchanged
be implemented
Real-Time Result e.g. new COA

Reduces support costs

Geographic Historical data can Current system is
Minimize customization Expansion e.g. new be viewed clean, reconciled
Enhanced Performance country roll out separately and up-to-date

Leverage Oracles R&D

Re-implement on R12 Upgrade to R12

IT Convergence 2010 All rights reserved.

Planning for R12

Project Toolkit
Oracle Applications Education & Implementations

Provide a tool kit that enables a jump start for global implementations.
Business Process Flows Business Requirement Definitions, Education Training & Procedure Materials
Localizations, Configuration Guides Unit and Integration Testing Scenarios
Order to Cash Business Flow
Order to N Cat Process Analysis Question Response R
Shipment o ego e
ry vi
si
t
Order to Buy Y
Shipment /
N
Customer Invoice
Lead to Order Revenue to Post
to Cash
1 Pro Do you use routings and
Order to Drop duct alternate routings?
Shipment ion
Typ
2 e What are the average number
PicktoOrder to Customer Return of operations for each routing?
Shipment to Credit
Credit Approval
to Customer 3 Cha How many different kinds of
Configureto nge Bills of Material do you
Order to Customer Return
Poli maintain? (Manufacturing,
Shipment to Replacement
cy Costed, Planned As-Built, As-
Designed, As-Sold, and so on)
Assembleto
Order to 4 Does ECN Implementation
Shipment increase the revision number
or constitute a different part
number for the end product?
Order to
Customer Invoice

Forecast to Plan Business Flow

5 How many people initiate,
process and implement ECNs?

PF1967
PF1967 PF2011
PF2011 PF2021
PF2021 PF2028
PF2028
Design to Release
Customer Collaboration to Conse nsus Forecast Collect
Collect Generate
Generate Achieve
Achieve Manage
Manage 6 Do you comply with corporate
Supplier Collaboration to Supplier Commitment Forecast
Forecast Sales
Sales Consensus
Consensus Production
Production level engineering changes?
Opportunity to Forecast to Management Rollup Data
Data Forecast
Forecast Forecast
Forecast Forecast
Forecast
KPI KPI
Collect Historical Generate statistical Review f orecasts on a Define the parameters
Sales and Shipments f orecast based on regular basis and f or f orecast
7
Process Process
What is the typical lead time Primary
Data to use f or sales and shipment revise as needed. consumption and
statistical forecasts. history. consume f orecast. ID NameThis
for implementing ECNs? Primary
question may depend on type Process Application
Role
of ECN. Definition Module
PF1962
PF1962 PF1963
PF1963 PF1966
PF1966 PF2038
PF2038 PF2039
PF2039
Collect
Collect Collect
Collect Generate
Generate Run
Run Analyze
Analyze PR Procurement This process covers functional management of procurement activity.
Supply
Supply Demand
Demand Item
Item Safety
Safety Production
Production Plan,
Plan,KPIs
KPIs
Variability Data Variability Data Stock
StockLevels Plan KPIand
andExceptions
KPI Variability Data KPIVariability Data Levels KPI Plan Exceptions

Collect historical suppler
performance data f rom all
relevant sources and
translate into compatible
format.
Collect demand data
including forecast
conf idence levels
from all relevant
sources.
Calculate for all
locations w here items
have maintained
saf ety stock levels.
Launch Production Analyze Plan, KPIs,
Plan exception messages
and counts prior to
releasing orders from
the plan
PRS01 Supplier Contracts This process covers negotiating supply contracts. It includes administrating
contractual and legal documentation and supporting supplier performance
evaluations.

PF3002
PF3002 PF3003
PF3003 PF3004
PF3004 PF3005
PF3005
PR0131 Analyze Sourcing Requirements This process covers identifying strategic sourcing opportunities and Sourcing Purchasing Test No Test Case Name Input Data Method To Validate Expected Result
Items w ith a routing of "Inspection
Adjust
Adjus t
Plan
Simulate
Simulate
with
Collaborate
Collaborate Cus tomer Collaboration to Consensus Fore cast Implement
Implement collecting aggregate demand for specific sourcing requirements. Manager PUR-1304 Receive Items to Receiving Inspection
Header Information, Quantity,
View Quantity On-Hand Required" cannot be delivered to
Plan withRevised
Revised on
onRevised
Revised Supplier Collaboration to Supplier Commitment Revised
Revised Subinventory and Acceptance Code
Constraints Constraints Cons traints inventory until they are inspected
Constraints Constraints Constraints Query the receiving transactions
Header Information, Quantity,
Make manual Run the plan in Collaborate w ith Implement the revised PUR-1308 Approve Inspected Material Receiving Account Distribution Report and verify the approval is
Subinventory and Acceptance Code
adjustments to the simulation mode w ith internal and external constraints based on PR0132 Evaluate and Award Negotiations This process covers collecting and evaluating responses to award a Sourcing Purchasing documented; the status for the
plan based on plan revis ed constraints to parties to agree on the collaboration
review and new model potential solutions revised constraints. results. contract or agreement to a supplier. Manager PUR-1305 Deliver Received Goods to Inventory Check box to deliver Receiving Transaction Register
Inventory balances reflect delivery
to inventory
information to limitations.
PR0133 Maintain Negotiated Supplier This process covers adding, modifying or renewing negotiated supplier Query on the invoice in the Invoice
AP-0101 Enter invoice batch and standard invoices Multiple Client Invoice Workbench; verify the invoice is Invoice Batch and Invoices created
PF2040
PF2040 PF3001
PF3001 Enterprise Roles Contract/Agreement contracts and agreements as necessary. approved or run "Invoice Register" report
Release
Release Plan
Plan Plan to Schedule Query the invoice in the Invoice
Schedule One invoice w ithin a batch is
Schedule NonMRP
NonMRP
Material
Material
Requisition to Re ceipt Direct
Planner PR0134 Evaluate Supplier Contract This process covers reviewing the suppliers performance against the AP-0701 Approve individual invoice w ithin a batch Workbench or run "Invoice Register"
approved
KPI KPI report for all Unapproved invoices
Demand Planner Performance negotiated contract.
Release the
production schedule
Plan non MRP planned
materials using Kanban
Oracle Payables AP-0802 Print checks and confirm payment batch Run "Final Payment Register" and review Printed checks
to w ork areas and planning, MinMax
Demand Manager PR0135 Negotiate and Select Suppliers This process covers selecting suppliers to fulfill requirements based on (for
procurement. Plann ing, Reorder point, This area highlight what are the legal requirements from local government on payables, which The appropriate quantities in
cycle counts, etc.. Inventory Planning Manager
include the VAT tax for local purchase goods and example) price, the
material, delivery, terms, discount
reporting or corporate
requirement for relationship. PUR-1310 Correct Delivered Quantities Return to Receiving Receiving Transaction Summary Inventory, Receiving or Expensed
are updated to reflect the correction
financial reports and Tax reports. It also use to identify the local requirement on different Inventory and Receiving balances
payment format, like cheques, TT, and bank in slip format required from local bank. PUR-1315 Return Material To Receiving Quantity and Return to Receiving Transaction Status Summary reflect the quantity to be returned
to vendor
The corrected inspection quantities
Process Nro. Requirement Solution Comments PUR-1311 Correct Inspected Quantities Correct w ith appropriate code Receiving Transaction Summary appear as non-inspected in
Receiving Inspection
AP Payment Handling CH-AP01 Legal requirement, for all local purchase of Setup the VAT% in AP module and identify the Standard Function Query the receiving transactions
Process goods and materials need to separate the line VAT% of each local vendor in supplier master. Required to add the additional set up for PUR-1307 Reject Inspected Material Check Exceptions Box in Window Receiving Exceptions Report and verify the rejection is
of purchased item cost and the VAT% and VAT Each time any new AP invoice created for those VAT. documented; the status for the
amount on financial statement and tax reports VAT% pre-defined supplier, the system will Inventory or Expense balances
to local government. automatic calculated the VAT amount in seperate PUR-1316 Return Material To Vendor Quantity, Supplier, RMA Number Receipt Adjustments Report reflect the quantity of material
distribution line. For those supplier without pre- returned to the supplier and PO
defined VAT%, user can still allowed to add the Enter debit memo based on return to supplier Query of the Debit memo or run "Invoice
AP-0202 Client Debit Memo Approved debit memo invoices
VAT line manually by manual select the VAT% details Register (R2i Modified)
from the list of value available in AP payment
invoice table. AP invoices transferred to GL and
AP-1201 Post AP invoices only to GL Client Invoices
imported
AP Payment Printing CH-AP02 China required to build the interface between Required to maintain all supplier bank information System Interface.
Process Oracle AP and the cheque printing system in into Oracle AP then extrat the data from AP to AP payments transferred to GL and
order to use AP payment invoice data to print different Excel worksheet base on the table format AP-1202 Transfer AP payments only to GL Client Payments
imported
out cheques, transfer payment authorization provided by the cheque printing system for cheque
letter (TT), and bank in slip document. printing, for TT payment printing, and for bank in
slip document printing.
Supplier Data CH-AP03 Legal requirement all information related to Required to input the supplier master information Standard Function
Maintainence Process supplier needto maintain in Chinese characters, in both Chinese and English. Required to input Chinese information in
which include the supplier name, address, supplier master table.
contact inforamtion, and remarks.
AP Reporting Process CH-AP04 Legal requirement all payment transactions Design a new report attached in AP module in Customization Report.
need to print out in details in each day with order to print out the daily payment transactions.
Chinese descriptions, debit balance, credit Use DFF to store the payment voucher number
balance, and total from sun-ledger as a which is manual defined by user and required to
supporting document for the payable balance print on the payment transaction report.
reported on Financial statement. Besides the
local government also required to have a
voucher number print out on each daily
payment transaction report.
Other AP Data CH-AP05 Local requirement all bank related informtaion Required to input the bank information in both Standard Funciton
Maintainence Process like cheques, TT instruction letter, and bank-in Chinese and English.
slip documents need to print in Chinese.

IT Convergence 2010 All rights reserved.

Planning for R12

Global Program Management

Effective Program Management is the foundation for a successful project

Program Management
Project Management Change Management Knowledge Management

Planning & Tracking

Organizational Change

Document Management
Scheduling Management Deliverable Reuse
Budgeting & Financials Executive Alignment Management Reporting
Vendor Management Issue Management Test Case Management
Project Rollups Risk Management Knowledge Transfer
Dependency Management Change Control
Requirements Management
Collaboration

Quality

PMO Tools PMO Processes PMO Competencies
PMO

IT Convergence 2010 All rights reserved.

Some of the New Features
Oracle R12 Enhancements
Planning for R12

Oracle R12 Migration

Considerations and Advantages

Enhanced User Experience

1 Multi Org Changes and MOAC 6 Simplified flows & Interfaces

Highly Configurable personalizations, OA

2 eBusiness Tax 7 Framework, BI Publisher

Subledger Accounting and secondary Matching COGS to Revenue and

3 ledgers 8 Subinventory Accounting changes

4 Payments TCA for Suppliers and Banks 9 Enhanced Security

5 Enhanced Business Process Mgmt. 10 Over 2,500 enhancements

IT Convergence 2010 All rights reserved.

Lessons Learned
Oracle R12 potential gotcha
Planning for R12

Business Trade Offs

Phase in approach to R12 upgrade first then gradually

implement enhancements
Go live with Big Bang approach (Major Business
Transformation)
Longer timeline required
R12 has a larger footprint
need to evaluate the computer resources, server capacity
R12 upgrade vs. upgrade to 11.5.10
Leverage the benefits and new features of R12
Avoid the necessity to engage in another project down the road

IT Convergence 2010 All rights reserved.

Planning for R12

Additional Lessons Learned

Not Your Fathers 11i Apps architecture

Not a one to one relationship
Incomplete setups in 11i will cause problems
Diagnostics can be run on each application VERY HELPFUL!
AVOID DATA CORRUPTION
Complete all payments in Payables and transfer them to the General Ledger
before the migration
Do not make assumptions on R12 functionality
TEST!
Changed names of standard reports did not get upgraded
Migration issues:
Data needs to be verified and tested
Scrub!

IT Convergence 2010 All rights reserved.

Planning for R12

R12 Perspective

We strongly recommend formal R12 Training

Confirm detailed requirements and process
Start Development early
Create unit scripts and business scenarios which reflect the
requirements and are auditable
Functionality replacements
The R12 Receivables Advanced Collections replaces 11is collections
function
The R12 Payment Manager replaces the 11i payment function
Update the closing process checklist
End users need to thoroughly test and sign off prior to Go-Live
Ensure end users are trained
Engage, Engage, and Engage the business..

IT Convergence 2010 All rights reserved.

Planning for Oracle R12

Click here to download white

papers on R12 from our
Is R12 Right for You?
resources page
OAUG & IT CONVERGENCE
Planning for R12

R12
Preparing for an Oracle R12 Upgrade
Oracle R12 HRMS Recruit to Pay
Oracle R12 HRMS - Implement Oracle HR
Incorporating Localizations into an Oracle Footprint
Expediting Month End Close with Oracle R12
Documentation and Compliance with Oracle Tutor & UPK
Oracle's Discrete Manufacturing Process
Oracle R12 Financials New Features
Oracle R12 Supply Chain New Features

BUSINESS INTELLIGENCE
OBIEE for Administrators
OBIEE for End Users
Reporting Options for Oracle E-Business Suite

ORACLE 11g
Oracle 11g Real Application Clusters Administration

ORACLE 10g
Oracle 10g Database Administration

www.itconvergence.com/workshops
IT Convergence 2010 All rights reserved.
Planning for R12

IT Convergence 2010 All rights reserved.

Planning for R12

IT Convergence 2010 All rights reserved.