Interpersonal Conflict and Organizational commitment

Hope that by the grace of Almighty Allah this questionnaire finds you in sound health.
This questionnaire is designed to study sources of stress leading to burnout in the banking sector. The
information that you will provide will help us to understand the job conditions and its effect on the health
of people working in the banking sector.
Youre not required to mention your and your organizations names, we request you to respond to the
questions frankly and honestly.

Regards
Muhammad Luqman M.S (Management Sciences), MAJU, Islamabad 03335232001
Toheed Ahmad M.S (Management Sciences), MAJU, Islamabad 03338500850
Muhammad Imran M.S (Management Sciences), MAJU, Islamabad 03027707046

HELPING MATERIAL
1) Interpersonal Conflict; The process that begins when one party perceives that another party has
negatively affect, something that the first party cares about (Robbins, Judge, Sanghi, 2008).
2) Determinants; a) personal differences (demographic), b) information deficiency (communication
breakdown), c) role incompatibility (between departments) and d) environmental stress (shrinking resources,
downsizing, work environment etc), (Whetten and Cameron 1991).

Part I
INTERPERSONAL CONFLICT (IV)
Personal Differences
Gender Male Female

Age (Years) 21-30 31-40 41-50 51-60

Marital Status Single Married

Family Size 2-4 2-6 2-8 More than 8

Job Level Clerical Officer Executive

Educational Level Intermediate Bachelors Masters M.S / PhD

No. of Trainings 1 2 3 More than 3

Salary (PKR) 10000-20000 20000- 30000 30000-40000

40000-50000 50000 and above

Experience (Years) 1-5 6-10 11-15 16 and above

Daily hours of Sleep 6 7 8 9

Exercise Routine Regularly Irregularly No routine

Role Incompatibility:
I do not feel satisfied by the way my organization is structured and the way it works
Strongly Disagree Disagree Neutral Agree Strongly Agree

I do not feel secure about the future stability of my organization.

Strongly Disagree Disagree Neutral Agree Strongly Agree

I do not feel satisfied about the type of work I am involved in and terms of tasks and duties
Strongly Disagree Disagree Neutral Agree Strongly Agree

My job has become increasingly overloading

Strongly Disagree Disagree Neutral Agree Strongly Agree

My job duties and work objectives are not well defined

Strongly Disagree Disagree Neutral Agree Strongly Agree

Information Deficiency
I receive conflicting/contradictory information or instructions about the work I should be doing.
Strongly Disagree Disagree Neutral Agree Strongly Agree

My superiors are not helpful in work related matters and maintain good relationships
Strongly Disagree Disagree Neutral Agree Strongly Agree
I do not feel satisfied by the level of support provided by my colleagues & subordinates working
here.
Strongly Disagree Disagree Neutral Agree Strongly Agree

I face technical problems that prevent me from proceeding with my work

Strongly Disagree Disagree Neutral Agree Strongly Agree

Environmental stress
Worries about my job make it hard for me to enjoy myself with my family.
Strongly Disagree Disagree Neutral Agree Strongly Agree

I feel angry on those who are working with me.

Strongly Disagree Disagree Neutral Agree Strongly Agree

I feel that there is no one at my work place with whom I can share matters.
Strongly Disagree Disagree Neutral Agree Strongly Agree

I am less enthusiastic about my current job.

Strongly Disagree Disagree Neutral Agree Strongly Agree

I feel very little loyalty to this organization.

Strongly Disagree Disagree Neutral Agree Strongly Agree

I exceed the number of leaves allowed.

Strongly Disagree Disagree Neutral Agree Strongly Agree

Part II (ORGANIZATIONAL COMMITMENT)

HELPING MATERIAL
3) Organizational Commitment; a) affective commitment (emotional attachment), b) continuance
commitment (cost of leaving & availability of alternatives) and c) normative commitment (obligation to stay)
(Myer & Allen, 1997).

I would be happy to spend the rest of my career with this organization.

Strongly Disagree Disagree Neutral Agree Strongly Agree

I feel a strong sense of belonging to my organization.

Strongly Disagree Disagree Neutral Agree Strongly Agree

My life would be disrupted if I decided I wanted to leave my organization.

Strongly Disagree Disagree Neutral Agree Strongly Agree

Jumping from organization to organization seems unethical for me.

Strongly Disagree Disagree Neutral Agree Strongly Agree

It would be costly for me to leave my organization now.

Strongly Disagree Disagree Neutral Agree Strongly Agree

Thank you for your time & effort.