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    Pantaloons Service Blueprint

    Uploaded by

    avishekmu
    The document provides a layout of different areas of a store including the parking area, store entrance, baggage counter, in-store areas, trial rooms, cash counter, and exit. It describes the physical evidence and lines of interaction observed at each area as well as the contact and invisible actions of personnel in each area. Key details include greetings by guards and personnel, guidance provided to customers, merchandise handling procedures, and cash transaction processes.

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    Pantaloons Service Blueprint

    Uploaded by

    avishekmu
    303 views2 pages
    The document provides a layout of different areas of a store including the parking area, store entrance, baggage counter, in-store areas, trial rooms, cash counter, and exit. It describes the physical evidence and lines of interaction observed at each area as well as the contact and invisible actions of personnel in each area. Key details include greetings by guards and personnel, guidance provided to customers, merchandise handling procedures, and cash transaction processes.

    Original Description:

    Service Blueprint of Pantaloons

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    The document provides a layout of different areas of a store including the parking area, store entrance, baggage counter, in-store areas, trial rooms, cash counter, and exit. It describes the physical evidence and lines of interaction observed at each area as well as the contact and invisible actions of personnel in each area. Key details include greetings by guards and personnel, guidance provided to customers, merchandise handling procedures, and cash transaction processes.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    303 views2 pages

    Pantaloons Service Blueprint

    Uploaded by

    avishekmu
    The document provides a layout of different areas of a store including the parking area, store entrance, baggage counter, in-store areas, trial rooms, cash counter, and exit. It describes the physical evidence and lines of interaction observed at each area as well as the contact and invisible actions of personnel in each area. Key details include greetings by guards and personnel, guidance provided to customers, merchandise handling procedures, and cash transaction processes.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    of 2

    Exhibit 1

    Parking Store Entrance Baggage Counter

    F1
    Building exterior Building entrance B aggage counter
    Parking lot Steps personnel appearance
    Physical Evidence Guard appearance Guard appearance Store appearance
    Mannequin appearance
    Token appearance
    Line of interaction

    Direction by hands for Guard opens door from Personnel greets


    proper parking inside Collects bag
    Contact Person Greet customer Greets with namste C hecks bag for
    (visible actions) Direct to store entrance Directs to baggage valuables
    counter Issues token

    Line of visibility

    Plan for parking space Does not allow rush at Takes care of baggage
    Secure outside area the door O rganize baggage
    Contact Person Observe irregularities Observe irregularities items
    (invisible actions)
    In-store Activity Trial Room Cash Counter Exit

    F3 F4
    Store appearance Queue Queue Exit appearance
    Signage Personnel appearance Personnel appearance Guard appearance
    Arrangement of visual Trial room appearance Cash counter Exit doors
    merchandise (space, seating, door, appearance Steps
    Appearance of mirror, lighting, fan) Cash wrap items
    mannequins Token appearance
    Store layout
    Store aroma

    F2 F5 F6
    Greet customer Greet customers Greet customers Guard checks bill and
    Seek customer need Checks merchandise and Informs customer about offers merchandise
    Remove security tags
    Provide guidance issues token Folds merchandise
    Baggage collection
    Display merchandise Directs to vacant trial Scans barcode from baggage counter
    Direct to trial-room room Asks for feedback Baggage token
    Collects token and Asks if carry bag is needed collection
    re-checks merchandise Mentions amount to customer Stamps bill
    Collects amount
    Issues bill
    Sees-off customer
    Hands over merchandise and
    bill

    Manage volume SKU's Does not allow clutter Maintain cash counter Guard doesn't allow
    Report to Department outside trial room Reports to head cashier rush at the door
    Manager Organizes rejected about collections for Keeps check on
    Maintain cleanliness merchandise the day merchandise
    Check merchandise for Maintains trial room Software usage
    price and security tags

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