ENGLISH FOR GRO & BELLBOY

Prepared: Nguyen Cao Anh

Room Division Manager

SHOWING ROOM: A KHCH LN PHNG

I. LANGUAGE FOCUS NGN NG TRNG TM

How do you like this room? ng hi lng vi phng ny ch ?

If you need something, please call me. Nu ng cn g xin hy gi ti.

Have a nice day. Chc ng mt ngy tt lnh.

Is this your first visit here? y c phi l ln u tin ng ngh ti khch sn

ca chng ti khng ?

How do you like this city? ng thch thnh ph ny ch?

This city is famous for its seafood. Thnh ph ny ni ting v cc mn hi sn.

Its a very hot day, isnt it? Tht l mt ngy nng nc nh?

Your child is so cute. Con ca ng tht ng yu.

II. SITUATIONAL DIALOGUE HI THOI TNH HUNG

M: Martin G: Guest

M: Here your room, Mrs. Laura. After you. M: y l phng ca b, tha b Laura. Xin
mi b i truc.

M: Shall I put your luggage here? M: Ti s t hnh l ca b y nh?

G: OK, thank you. G: c ri, cm n anh.

M: Here is the safety box. Youll find its M: y l kt st. B s tm thy hng dn s
instruction on its door. dng trn cnh ca kt st.
 ENGLISH FOR GRO & BELLBOY
Prepared: Nguyen Cao Anh
Room Division Manager

G: Great. Thank you. G: Cm n anh.

M: Anything else I can do for you? M: Cn vic g ti c th lm cho b na

khng?

G: No, thanks. G: Khng, cm n.

M: Im always at your service, Mrs. Laura. M: Ti lun sn sng phc v b, tha b

Have a nice day. Good-bye! Laura. Chc mt ngy tt lnh. Tm bit!

III. PRACTICAL SENTENCES- CU THC HNH

1. Hng dn khch:

Welcome to Samdi Hotel! Cho mng qu khch n vi khch sn Samdi!

May I see your key card? Ti c th xem th phng ca b c ch?

Your room number, please? S phng ca b l bao nhiu ?

Follow me, please. Xin theo ti.

Please watch your step. Xin b hy i cn thn.

Please take the lift on your left. Xin mi s dng thang my bn tri.

2. Gii thch cc dch v:

Spa & Massage is on the 5th floor Spa & Mt xa nm tng 5.

It is open from 12:00noon to 02:00 AM. N m ca t 8 gi 30 pht sng n 10 gi m.

 ENGLISH FOR GRO & BELLBOY
Prepared: Nguyen Cao Anh
Room Division Manager

We have both a sauna and massage service in our Chng ti c c dch v tm hi v xoa bp trong
hotel. khch sn.

Here is the mini bar. y l mini bar.

Here is the light switch. y l cng tc n.

Here is the remote control. y l b iu chnh(nhit ).

3. Khi khch yu cu lm g:

Right away, sir. S c ngay, tha ng.

Ill bring.. to you right away. Ti s mang cho ng ngay lp tc.

Im afraid were not allowed to do so. Ti e rng chng ti khng c php lm nh vy.

Ill check with my supervisor. Ti s kim tra vi ngi gim st ca ti.

III. GRAMMAR- NG PHP

1. ng t hnh ng:

We have 24- hour room service. Chng ti c dch v phng sut 24 gi.

Ill bring you a sewing kit right away. Ti s mang cho b mt b kim ch ngay .

2. ng t lin kt: be, seem, look, keep, become, get, grow, feel, turn, appear, remain.

The lift is out of order. Thang my tm ngng hot ng.

It sounds great! Hay y.

 ENGLISH FOR GRO & BELLBOY
Prepared: Nguyen Cao Anh
Room Division Manager

3. Tr ng t: have, be, do, shall, will, should, would .

Where shall I put the bag? Ti s t ti ca b u ?

I have made a reservation. Ti t phng trc.

I will find it out right away. Ti s tm ra n ngay .

4. ng t khuyt thiu: can, may, must, could, might.

I can speak a little English. Ti c th ni c mt cht ting Anh.

We cant promise. Chng ti khng th ha.

Could you fill in the form? ng c th in vo mu n ny c ch?

May I come in? Ti c th vo c ch ?

Would you like something to drink? ng c mun ung mt cht g khng ?

USEFUL SENTENCE
AT THE AIRPORT

1. Good morning, sir. I am Hng, GRO at Xin cho ng. Ti l Hng, nhan vin GRO ti
 ENGLISH FOR GRO & BELLBOY
Prepared: Nguyen Cao Anh
Room Division Manager

Samdi Hotel. You are Mr. William, arent you? khch sn Samdi. ng l ng William phi khng
?

2. I am here to meet and escort you to Ti n y n ng v a ng v khch

Samdi Hotel. Did you have a good flight, sn Samdi. ng c mt chuyn bay tt p
Mr. William? phi khng ng William?

3. How many people are there in your on ng i bao nhiu ngi ?

group?

4. Have you got any luggage? How many ng c hnh l g khng ? ng c bao nhiu
pieces of luggage have you got? ti hnh l ?

5. Could I have your luggage tag so that our Xin ng vui lng cho ti mn th hnh l
Bellman can help you to get it at the nhn vin hnh l c th nhn li hnh l cho
Baggage Claim? qu khch.

6. Your luggage tag might have been stuck Th hnh l ca ng b c l c dn vo h

on your passport or on your flight tickets. chiu hoc v my bay.

7. Please wait for me for a few minutes. I Xin vui lng ch ti vi pht. Ti s quay vo
will come back to the Baggage Claim to phng nhn hnh l ly hnh l cho ng b.
collect you luggage.

8. Please wait a moment. The bellman will Xin vui lng i vi pht. Nhn vin hnh l s
be back with your luggage. ly hnh l cho qu khch.

9. While waiting, please have a quick look at Trong khi ch i, xin mi xem qua tp gii
the brochure about our Hotel and the thiu v khch sn v nh hng ca chng ti.
restaurant.

10. Here is our Bellman. Please check your Nhn vin hnh l y ri. Xin ng kim tra li
hnh l ca mnh, tha ng William. c
 ENGLISH FOR GRO & BELLBOY
Prepared: Nguyen Cao Anh
Room Division Manager

baggage, Mr. William. Is it alright? ch ?

11. Now, our driver will take us to the hotel. By gi nhn vin li xe s a chng ta v
khch sn.

12. Here we are. Now we are in Samdi Chng ta n ni ri. by gi chng ta n

Hotel. Please get off the bus. khch sn Samdi. Xin mi ng b xung xe.

AT THE LOBBY

13. Good morning, sir/madam. Welcome to Cho ng/ b. Cho mng ng b n khch
Samdi Hotel. sn Samdi.

14. Please come in. Did you have a nice trip, Xin mi b vo . B c mt chuyn i tt p
madam? ch tha b?

15. Please have a drink. How are you, sir? Mi ng b dng nc. ng b khe ch ?

16. Could you take a seat and have a drink? Mi qu khch ngi v dng nc. Mi trng
Would the group leader collect all the nhm gom li tt c cc passport v lm th tc
passports and do the checking in at the nhn phng ti quy l tn .
Reception?

17. Please fill in the registration form with your Vui lng in tn, s in thoi, a ch email v k
name, phone number, email address and then tn vo mu ng k. Nhn vin l tn s in cc
sign here. Our receptionist will do the rest for phn cn li cho ng.
you.

18. Please confirm your booking at the Vui lng xc nhn li vic t phng ti quy l
Reception and then get your key cards tn v nhn th phng.
 ENGLISH FOR GRO & BELLBOY
19. Please take your handbag, valuable and
fragile things with you. Other big luggage will
be taken care of by the bellman. Here is your
luggage tag and please show it to the bellman
at the hotel to get your luggage back.
20. Dont worry about your luggage. Our
bellman will take care of it carefully and you
will get it back soon.
21. Good bye, Mr. and Mrs. Baker. Have a
pleasant stay at our hotel.
AT THE HOTEL LOBBY
22. Good morning, sir/madam. Welcome to our
hotel.
23. I am Thanh, Gro. I will escort you to your
room.
Your room number is 7215. Its a nice room on
the second floor. I hope you will like it.
24. The elevator is over there. After you, madam.
25. Did you have a good trip, madam?
26. Is this the first time you have been here,
madam? I would like to introduce something
Prepared: Nguyen Cao Anh
Room Division Manager
Vui lng mang theo xch tay, qu gi v v.
nhn vin hnh l s mang gip cc hnh l ln
khc. y l th hnh l ca ng b v vui lng
a th ch nhn viaan hnh l ti khch snh
nhn li hnh l ca mnh.
ng b c yn tm. Nhn vin hnh l s lo chu tt
v ng b s sm nhn li hnh l ca mnh.
Tm bit ng b Black. Chc ng b mt k ngh
th v ti khch sn ca chng ti.
Xin cho ng b. Cho mng ng b n
khasck sn chng ti.
Ti l Thanh, Gro. Ti s a ng b ln
phng.
Phng ng b l 7215. l mt cn phng
xinh xn tng 2. Ti hy vng ng b s thch
n.
Thang my ng kia. Xin mi b i trc.
Chuyn i ca b tt p c ch, tha b?
y c phi l ln u tin b n y khng
? Cho php ti gii thiu i nt v khu ngh
 ENGLISH FOR GRO & BELLBOY
about our resort.
27. Our restaurants on the 3th floor. It serves
buffet for breakfast, set lunch and dinner.
28. We have business centers on the ground
floor, a gyms, a very nice spa, swimming pool.
Please have a look at the brochure in your
room and if you need anything, just dial
number 0 for Service Center or contact any of
us.
29. Here we are, sir. After you sir.
30. To open the door, just insert the key card
into the lock like this, then remove it, turn the
knob.
31. The door will automatically lock without key
card when you close it.
32. How do you like this room, Mr. and Mrs.
Black?
33. This is a safety box. Please keep the valuable
things in it.
34. Here is the mini-bar with water, soft drinks,
and beer. It will be restocked daily. These items
would be additional charge. And here is the
Prepared: Nguyen Cao Anh
Room Division Manager
mt.
Nh hng tng 3. N phc v buffet sang,
mn n t chn tra v ti.
Chng ta c 4 quy bar, 2 phng giao dch, 2
phng gym, mt spa, mt CLB cho tr em v
cc tin nghi khc. Qu khch c th xem tp
gii thiu ca chng ti trong phng. Nu
qu khch cn g vui lng quay s 1 hoc lin
lc vi bt k ai trong chng ti.
Chng ta n ni ri tha ng.
Khi m ca ch cn chn th vo kha nh
th ny, sau rt th ra v xoay tay nm.
Ca s t ng kha khi ng b ng li.
ng b thy phng ny nh th no?
y l kt st. ng b vui lng ct gi cc vt
qu gi vo .
y l mini bar vi cc thc ung, nc ngt
v bia. Chng ti s cho thm vo mi
ngy. Cc thc ung s c tnh vo tin
 ENGLISH FOR GRO & BELLBOY
mini bar price list.
35. Here are two complimentary bottles of
mineral water.
36. Behind the bathroom door, there is a laundry
bag. Just put the dirty clothes in it and our
housekeeper will collect them every morning.
37. If you want to have something to eat and
drink in your room, just dial 6333 for Room
Service.
38. Here is the remote control for TV. We have
cable TV with many channels and programs.
You can get further information about our
hotel from channel 1.
39. Thank you, Mr. and Mrs. Black. Im glad
you like this room. I hope you enjoy staying
here with us.
Prepared: Nguyen Cao Anh
Room Division Manager
phng. V y l bng gi tin cc thc ung
trong mini-bar.
y l 2 chai nc min ph.
Sau ca phng tm c 1 ti ng cn git.
ng b ch cn b o qun bn vo v nhn
vin HK s gom n mi bui sang.
Nu ng b mun dng thm thc n, hoc
thc ung ch cn quay s 2 gi dch v
phng.
y l iu khin TV. Chng ti c truyn
hnh cp vi nhiu knh v chng trnh khc
nhau. ng b c th xem thm cc thng tin v
khu ngh mt ca chng ti qua knh s 1,
knh dnh ring cho khch sn.
Cm n ng b Black. Ti rt v khi ng b
thch cn phng ny. Ti hy vng ng b s c
nhng ngy ngh vui v y.