SMILE TRAINING

No. PROFILE REMARKS

1 Types of Profile
2 How to create a new profile
3 How to retrieve a profile
4 Update profile
5 Change profile
6 Merge profile
7 Profile Options
8 RESERVATION
9 How to check room availability
10 How to make a new reservation

11 Rate code,Market code,Source of reservation

12 Types of Reservation

13 Package,Comment,Special request,Alert

14 How to copy a reservation

15 How to cancel a reservation

16 How to find a cancellation,no-show booking

17 How to retrieve a reservation

18 How to check a reservation

19 Fix rate, Rate change

21 CHECK IN
22 How to check-in a due-in reservation

23 How to create a sharer

24 How to check-in a sharer,entire rate,full rate,split rate

25 How to cancel a check-in

26 How to send a message

27 Fix rate, Rate change

28 How to retrieve an in-house guest

29 How to change room

30 How to update profile following registration card

31 General Options

32 CASHIERING
33 How to do posting transaction

34 How to do correction transaction

35 How to do rebate transaction

36 How to do paid-out

37 Cash refund on deposit

38 Routing Instruction

39 Method of payment

40 How to create windows

41 Interim Folio & Advance Folio

42 How to check-out an actual departure

43 How to check-out an early departure

44 How to reinstate check-out room

45 How to check-out a shared room

46 Folio Options
47 How to create a Pseudo Folio (PM,PF room)

48 How to check-out direct billing guest (City Ledger)

49 How to correct wrong settlement

50 How to close cashier

51 How to do money exchange

52 REPORT
53 Shift report

54 HK Rm status / OOO-OOS

55 Arrival

56 Departue

57 Inhouse

58 VIP

59 Traces & Alert

60 History & Forecast