SUCCESS FORM 1 (Band 1) 2015

POSITION
NAME MAISARAH BINTI AZIZ
I/C NO 910821-01-6070 PER NR 14104
UNIT & DIVISION SL1M TM 8.0 Consumer Batu Pahat Johor

(A) BEHAVIORAL COMPETENCY ASSESSMENT

Using a recent example, please provide justifications and example for each competency. You are asked to provide justification &
example in a STAR format. `S stands for Situation or Task that you encountered. `A stands for the Action and `R stands for the
Result of your actions.

1. SERVICE EXCELLENCE Makes internal and external customers the primary focus of ones action; ensure that a
customerfirst culture is the driving force behind TMs business decisions and activities; develop and implements service
practices that delight customers.

BAND 1 SUSTAINS A CUSTOMER-FIRST CULTURE

KEY ACTIONS:
Builds relationship and trust
Meets or exceeds customer needs
Takes the "heat

YOUR EXPERIENCE (BY CANDIDATE)

Situation / Task ( A description of situation
One of the phenomenon that I experienced and I believed challenged me the most is The UniFi Experience Event that was
held at Bukit Perdana, Batu Pahat Johor from 2nd until 4th September 2016
The area of Bukit Perdana is one of the toughest places for UniFI Company as of the geographical surface of Bukit
Perdana itself. Which is consists of a lot of highland area and lowland area as Bukit Perdana are located near Soga
Mountain. In conjunction of that, these difficulties imbued the problems as reported by the clients such as
o slow internet speed
o unstable internet connection
o coverage issues and etc
In conclusion, these reports I believed may affects the market and clients of UniFi Company and future of UniFi Company
in other places

Actions ( Exactly what did you do)

In justification of that, I have participated in the program UNIFI Experience which took place at Syed Bukit Perdana 24
Hours Restaurant. The aim of this event is to discuss more closely with the clients to identify and help them relating to
their UNIFI problems. Demo UNIFI has been presents to the clients to convince them cooperates with TM Company
My main role is to gather all clients complaints and problems at that time. The good things is prompt action can be taken
spontaneously because of the involvement of the SDZ
I also play a role in the mining of data and information about clients in the system (NOVA, NIS) and Telemarketing and
SMS Blast to welcome the clients who inconvenient to present at the event. My duty is to gather all clients complaints and
provide information and reference the SDZ

Result ( Result of your action)

As a result, the problems pointed from the clients could be immediately repaired and the clients is happy because through
this program, to some extent can help solve their problems and considers TM to be more customer and user friendly.
It's a bit much to clear the name of UNIFI in Batu Pahat and help . I hope this will boost the market of Unifi.
The prove is the sales in Evergreen Heights receives warming and encouraging outcome. I successfully get more UNIFI
10 sales in this area.

REVIEWED BY SUPERVISOR
List Of Strength
Leverages the customers viewpoint
Builds very positive relationships with customer
Proactively identifies and understands customer needs
Delivers consistent high quality solutions to meet customer expectations
Provides quick and timely responses to customer requests.

Remark

VERIFIED BY HC BD
Remark

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 SUCCESS FORM 1 (Band 1) 2015

VERIFIED BY PANEL
Rating :
Excellent Good Average Poor Marks :
Very poor
/10 Marks
Remark

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 SUCCESS FORM 1 (Band 1) 2015

2. UNITY & TEAMWORK Leverages organizational values to inculcate a 1TM mindset and passion to succeed; fosters
understanding of teams shared goals in support of the organizational vision; capitalizes team synergies and strengths to
drive and align team towards the achievement of successful business outcomes.

BAND 1 EMBRACES TEAMWORK

KEY ACTIONS:
Supports the vision and values
Prioritizes teams goals
Maintains positive team relationships

YOUR EXPERIENCE (BY CANDIDATE)

Situation / Task ( A description of situation)
The Segamat has a quite low market and demand for Streamyx. One of the reasons that have been concluded is the lack
of sales activities in the region. Thus affects the TM Branding in that area

Actions ( Exactly what did you do)

Therefore to overcome this problems, my colleagues joined forces together across North Johor have to run a program
Yok Mampir Segamat @ vibe Broadband TM Joint held at Farmers Market Site, Parks Foundation, Buloh Kasap, Segamat.
The strategies and concepts that being the main purpose in this program is a Sales Blitz concept. Based on the data
obtained from the system, the manual sales from house to house can be easily result from the merger of good labor from
every zone of Batu Pahat, Kluang and Muar.
Based on the experience of my sales in Batu Pahat, I have been sharing experiences with other partners in order to
implicate these techniques as maximize as possible in this program.
In addition, all parties have been cooperate together to implement sales activities in the evening that combines the use of
lorry TM (TMOW) and a small (PTO) around the night market.
Over the three days we spent in Segamat.
Result ( Result of your action)

As a result, I shared other sales team has managed to increase revenue for exchanges Buloh Kasap.

REVIEWED BY SUPERVISOR
List Of Strength
Works well together as a team to achieve organizational goals.
Asks for input from others and sincerely values their ideas and expertise
Places team agenda before own agenda
Builds agreement among team members.
Shares credit for team accomplishments.
Takes responsibility for team shortcoming.

Remark

VERIFIED BY HC BD
Remark

VERIFIED BY PANEL
Rating :
Excellent Good Average Poor Marks :
Very poor
/10 Marks
Remark

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3. CULTIVATES STAKEHOLDER COLLABORATION- Cultivates strategic relationships with stakeholder inside and outside
organization (e.g TM colleagues, government bodies, regulators, industry players, technology partners, investors, media,
customers);applies appropriate influence strategies that gain key stakeholders commitment to advance business goals.

BAND 1 BUILDS RELATIONSHIPS

KEY ACTIONS:
Builds positive relationships
Identifies partnership opportunities

YOUR EXPERIENCE (BY CANDIDATE)

Situation / Task ( A description of situation)
The dissemination of information on TM products can be delivered through the medium of stakeholders such as schools
In this case, I have managed to bring TM Carnival 50 Years S.M.K Sri Medan, held on 28-29 July 2016.
The event was also attended by YB Dato 'Noraini who is MP for Parit Sulong and many famous artists.
Actions ( Exactly what did you do)
I try to help the school in the participation of the program we organized. Target marketing is against teachers, school staff
and the entire population in Sri Medan.
Through good cooperation such as the chair of Mr Eddie Carnival 50 Years S.M.K Sri Medan, finally managed to join the
TM massive program of this school.
Booth TM has been opened during the program.
Result ( Result of your action)
As a result, 50 Years Carnival program S.M.K Sri Medan has been carried out successfully and the response was very
surprising
I also gained valuable experience especially for dealing with government institutions

REVIEWED BY SUPERVISOR
List Of Strength
Provides an environment where people can openly discuss and share views.
Builds and maintains positive relationships with others.
Operates with transparency, has no hidden agenda.
Leverages collaborative relationships to work towards shared goals and win-win situation.
Follows through and agreed upon actions

Remark

VERIFIED BY HC BD
Remark

VERIFIED BY PANEL
Rating :
Excellent Good Average Poor Marks :
Very poor
/10 Marks
Remark

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4. CATALYZES CHANGE Continuously encourages others to seek innovative and breakthrough approaches to address
organizational challenges and opportunities; catalyzes new approaches to strengthen market leadership and improve
business results in support of the organizations strategic direction.

BAND 1 EMBRACES INNOVATION AND CHANGE

KEY ACTIONS:
Embraces change
Challenges paradigm
Leverages sound approaches

YOUR EXPERIENCE (BY CANDIDATE)

Situation / Task ( A description of situation)
A major change can be seen in the Bond Paladin V1.0 which is an attempt to enliven the public to the paladin counter
which is open daily at the front office of Consumer Batu Pahat.
The event was held on 21-26 January 2017 brought together a lot of cooperation between the reseller and the SME in
promoting their products.
Reception at this time is greater because the tent was decorated with ornaments for the celebration of Chinese New Year,
for example HyppTV also be displayed to the customer.
Compared to the past only hope that customers come to the counter, this time a change has been made whereby the
medium telemarketing and SMS were used to invite potential customers.

Actions ( Exactly what did you do)

In this case, I do find all the data and information customers in the ICP system and Nova particularly in areas that already
have Unifi example such as Taman Soga, Banang Height, Evergreen Heights and others.
I also run a telemarketing activities to invite customers to come during the program.
In telemarketing, SMS Blast also been made in order to provide information on the activities that will be carried out to the
customer. Premium Items and reception are also available to customers.
Result ( Result of your action)

As a result, the response to the program paladin counter is viewed more favorably compared to ordinary counters done
every day. It turns out that the use of social media viral can have a major positive impact on the program that will be
conducted. Sales revenue also improved.
Telemarketing activities and such as go house to house in the Unifi also seen to be more effective if made in accordance
with the data of customers who have been using Streamyx.
If the information can be communicated effectively to the customer, the sales response will be better.
REVIEWED BY SUPERVISOR
List Of Strength

Actively seeks to improve products or services.

Is not adverse to new or different approaches to address problems or meet customer needs.
Promotes and encourages others to consider new ideas and new ways of doing things.
Helps others overcome fear of change

Remark

VERIFIED BY HC BD
Remark

VERIFIED BY PANEL
Rating :
Excellent Good Average Poor Marks :
Very poor
/10 Marks
Remark

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5. EMBRACES AND NURTURES TALENT MINDSET Cultivates a talent mindset and continuous learning culture to
develop ones skill and abilities to help excel on the current and future job; establishes processes to attract, develop,
engage and retain talent with the right capabilities to meet current and future business needs.

BAND 1 PROACTIVELY DEVELOPS SELF

KEY ACTIONS:
Continuous learning
Takes risks in learning
Shares experiences

YOUR EXPERIENCE (BY CANDIDATE)

Situation / Task ( A description of situation)
The program RBB3.0 hoopla # rayabetulbetul held on 29-31 July 2016 at Taman Puteri Indah, Barge Estate is the first
major program I joined since I work as a new unit under the Consumer Sales Batu Pahat. My main challenge at this point
is to make the sale face to face meet with customers and explain the products offered by TM.
This is a huge challenge in itself because I never ventured into sales

Actions ( Exactly what did you do)

Although that initially I felt less self-esteem and timid, in a little time I started to become proficient and confident in dealing
with customers.
A lot of new things and experiences that I have learned throughout this program is carried out, for example, a few days
before the date of my program with other friends have made the invitation letter and our own program went from house to
house distributing the invitation letter.
In addition, I started to learn and become proficient in using a system such as ICP, Nova and Nis in order to obtain
information to customers.
Telemarketing Activities also the first time I have done for this program.

Result ( Result of your action)

As a result, program RBB3.0 hoopla # rayabetulbetul has been successful helded thanks to the overwhelming responses
from customers. The for my private achievement, I have managed to get more than 15 sales.
The success of this program has been the catalyst for me to be more confident and enthusiastic in doing sales activities.
The knowledge that I obtained, the results of tutoring from older workers in the unit Consumer Batu Pahat were never tired
of helping can also be exploited to the full. Thank God

REVIEWED BY SUPERVISOR
List Of Strength

Discusses performance expectations and implications.

Provides regular coaching and feedback to employees.
Supports continuous learning and skills development.
Appraises performance fairly to inspire commitment.

Remark

VERIFIED BY HC BD
Remark

VERIFIED BY PANEL
Rating :
Excellent Good Average Poor Marks :
Very poor
/10 Marks
Remark

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6. STRIVES FOR RESULTS Challenges self/others to drive and sustain momentum towards organizational objectives,
takes ownership and sets high goals for self/team accomplishment; act with integrity and makes effective decisions; aligns
system and resources to ensure effective implementation and delivery of desired results.

BAND 1 MEETS RESULTS EXPECTATIONS

KEY ACTIONS:
Sets standards of excellence for self
Persists in efforts
Takes on additional roles

YOUR EXPERIENCE (BY CANDIDATE)

Situation / Task ( A description of situation)
The carnival of 50 Years S.M.K Sri Medan is the first program that I manage by my own. This is a big challenge for me as
for the first time I have to work with a large institution.
In this case, I use schools as a medium to work together in promoting CE products in rural areas.
The head of the department was very helping in providing advice and guidance.
Actions ( Exactly what did you do)
I try to find the data and information in every school across the Batu Pahat.
I contact each school and ask for cooperation to conduct sales activities in the programs that I recommend.
As a result, TM successfully participate conduct sales activities during Carnival 50 Years S.M.K Sri Medan progress.
Principals, teachers and school staff have been instrumental in helping the TM conducting sales activities. It is hoped that
the good relations can be maintained.
Result ( Result of your action)

As a result I was able to achieve the goal . Because the program run smoothly and get good sales results.
TM Relations with government institutions may also progressing well
REVIEWED BY SUPERVISOR
List Of Strength

Sets clear goals that are consistent with agreed strategies.

Prioritizes tasks and allocates resources.
Manages time efficiently.
Monitors and adjusts plans when needed.
Operates in compliance with rules and regulations.
Takes responsibilities and honors commitment.

Remark

VERIFIED BY HC BD
Remark

VERIFIED BY PANEL
Rating :
Excellent Good Average Poor Marks :
Very poor
/10 Marks
Remark

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7. STRATEGIC AND ENTREPRENEURIAL MINDSET Understands and utilizes economic, financial, market and industry
data to accurately determine business strengths and weaknesses; identifies key market factors and adopts entrepreneur
mindset to create and seize strategic opportunities for business success and competitive edge; drive organizational
efficiencies to maximize profit.

BAND 1 SUPPORTS BUSINESS GROWTH

KEY ACTIONS:
Pursues and interprets information
Stays competitive
Supports business growth

YOUR EXPERIENCE (BY CANDIDATE)

Situation / Task ( A description of situation)
The presence of Universiti Tun Hussein Onn Malaysia (UTHM) has made the area especially around Parit Raja became
the area is very valuable. This is because, there is a very high demand on the internet needs among the students for
learning purposes.
In the meantime, there are 15 new areas such as Taman Bintang, Taman Maju, Taman Inspira, Kolej Kediaman Melewar
UTHM and etc. With the realization of extremely high demand and broad market potential, I have run the New Commission
Rush @ Parit Raja.
Actions ( Exactly what did you do)
In this activity, I have a lot to do with the reseller such as to-house activities and the target customers is the students who
in the rental house around UTHM. With the information obtained from the ICP's Streamyx customers that have existing,
these activities are seen more effective and successful results in many sales.
Other initiatives were I have been using social media such as through telemarketing based on information from ICP and
NOVA system
Result ( Result of your action)
As a result, TM managed to get a humongous sales and to some extent has helped boost the achievement sales
achievements in Batu Pahat higher than the North zone like in Kluang and Muar.
My personal achievements of this program is that I managed to get more than 20 sales unifi in this area.

REVIEWED BY SUPERVISOR
List Of Strength

Identifies strategic issues, opportunities and risks.

Is proactive in developing strategies to accomplish objectives.
Leads others to translate vision into results.
Explains the big picture in a simple manner to help others understand their roles and impact.

Remark

VERIFIED BY HC BD
Remark

VERIFIED BY PANEL
Rating :
Excellent Good Average Poor Marks :
Very poor
/10 Marks
Remark

PREPARED BY CANDIDATE REVIEWED BY SUPERVISOR VERIFIED BY HC BD

Signature : Signature : Signature :

Name : Name : Name :
Position : Position : Position :
Division : Division : Division :
Date : Date : Date :

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 SUCCESS FORM 1 (Band 1) 2015

(B) FUNCTIONAL COMPETENCY ASSESSMENT

Using position profile, please provide justifications on functional competency & strengths.

YOUR EXPERIENCE (BY CANDIDATE)

Competency

Proficient in the use of systems such as NOVA, NIS and ICP

Data management and analysis
Punctual on work

Strengths

Able to communicate well with customers based on the experience of working as a supervisor at the Customer Service
Division.
Interest in sales and dealing with customers.
Fast-learner and thinker
Have good critical thinking skills
Good communication skills
Willing to learn something new
Self-Reliance
Always organized works systematically

REVIEWED BY SUPERVISOR
Remark

VERIFIED BY HC BD
Remark

VERIFIED BY PANEL
Remark
Marks :
/30 Marks

PREPARED BY CANDIDATE REVIEWED BY SUPERVISOR VERIFIED BY HC BD

Signature : Signature : Signature :

Name : Name : Name :
Position : Position : Position :
Division : Division : Division :
Date : Date : Date :

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