Amanda Tortarolo

E-Mail: amanda.amanda@gmail.com
Cell Phone: 714-555-5555

Objective
Expand leadership abilities and communication skills through the project manager role on
the iFixit team.

Experience
Michaels
Sales Floor Associate, Class Instructor Feb. 2015 - Present
Directs and trains 10+ incoming teams of cashiers and sales floor associates
Instructs skills classes with up to 25 children and adults in attendance, increasing sales
of items used in the classes
Praised by management for exceeding expectations in all areas of job performance review

Assists an average of 40 customers per day on product questions, complaints and

recommendations
Spearheads and implements strategies for having a more efficient closing team
Organizes teams of sales floor associates to set up new product displays
Mediates processing disputes between associates and clientele
Establishes customer loyalty through excellent customer service and received
recognition for this from the corporate office
Received employee of the month twice
Awarded Loss Prevention Hero

Fibromyalgia and Chronic Pain Center Sept. 2017 - Present

Research Assistant
Conducts interdisciplinary research
Facilitates support and education for persons with chronic pain conditions, including
their families
Fosters public awareness about pain conditions through creating a newsletter, reaching
out to the community, and putting together a movie screening for the community
Assembles participant data for 10 year longitudinal research study
Skilled in Excel, Microsoft Word, Power Point, SPSS, and FileMaker Pro

Education
Santiago Canyon College Aug. 2015 - June 2017
Member of the Honors Program

California State University Fullerton

Health Science Major, 2019 Aug. 2017 - Present
Eta Sigma Gamma Honor Society