To whom it may concern;

My Objective is to be in a position where I can utilize my skills and experience to best represent my employer and to
share the light. I am a strong team member with impeccable work ethic. I work well with many different
demographics. I consider myself to be very dependable, loyal and trustworthy.

I have been an Office Manager/Life Coach, for 17 years, with experience in victim counseling, parenting classes,
couples counseling, supervised visitation and mediation. Making a connection with people is my forte, listening and
determining their needs, leading to and resolving problems. With my mediation skills, I am a comparable problem
solver with a win, win outcome. People are my first concern. With my positive attitude and learned life skills, I will
be positive cornerstone for your company.

Thank you for your time and consideration.

Sincerely,

Gaila Robinson
Gaila Robinson
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3815 S Ridgeview Dr. 509-701-8151
Spokane Valley, WA 99206 msgaila@yahoo.com
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Qualifications
~Management ~ Teacher of Parenting Classes
~ Interpersonal Relations ~ Skilled Customer Relations
~ Mediation ~ Finances
~ Staff for House Parent ~ Creative Design
~ Supervised Visitations for CPS ~ Interior Design
~ Time Management ~ Business Ownership
~ Life Coach/Relationship Coach ~ Accounting

Professional History

Macys, Spokane Washington

2014-2015
Sales Associate
Achievements:
Quickly adjusted to a new environment
Creating a connection style for new customers
Multitasking
Responsibilities:
Excellent customer relations
Add-on sales
Team work for best results in sales
Responsible for money at closing

Tapio Counseling, Spokane Washington

1994-2013
Office Manager / Life Coach/ Licensed Counselor/Mediator
Achievements:
Implementing new programs
Set up an online client tracking system
Set up a Victims counseling system

Responsibilities:
Proficient in; QuickBooks, Word, Excel, Publisher
Collectively managing 200 clients
Taught parenting classes
Supervised visitation for CPS
 . Victim of domestic violence counseling

Volunteers Of America
1998-2002
Staff At Apartments for Young Families

Achievements:
. Successful in managing 7 girls with children.

Responsibilities:
. Setting up time management for clients
. Logging all contact with clients
. Making clients aware of all appointments
. Communicating and counseling clients.
. Arranging activities for clients.

Designs by Gaila
1991-2006
Owner/Designer
Achievements:
Starting a new business
Streamlining all aspects of business ownership
Acquiring new customers and designing
Responsibilities:
Finances; AP, AR, Accounting
Designing; Floral and interior design
Time Management
Managed employees

Education:

- Valley Christian High School, Spokane WA

- Pacific Coast Bible College, San Dimas California --- 3.5 years
- SFCC, Spokane WA ---1.5 years
- Career Floral and Design Institute, Bellevue WA, Degree in Interior Design and Floral Design.
- Fulcrum Dispute Resolution Center, Spokane WA. Certified in Dispute Mediation.
- 4 additional continuing education sessions.

References:

References upon request