Operations improvement 18

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Radical or breakthrough change

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Continuous or incremental improvement

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The structure of improvement ideas:

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The Checklist Manifesto 4 SHORT CASE
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The key elements of operations improvement

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Improvement cycles

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-( PDCA ''
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PDCA ( 18.3 ). ( P)
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. PDCA
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DMAIC PDCA
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A process perspective

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End-to-end processes
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18.4 .

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- Evidence-based problem-solving
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Customer centricity
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(Voice of the customer (VOC) )VOC
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Systems and procedures
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Reduce process variation
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Synchronized flow
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Perfection is the goal

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Waste identification
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Include everybody
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Develop internal customersupplier relationships

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The broad approaches to managing improvement

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Total quality management as an improvement
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SHORT CASE

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Lean as an improvement approach

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)Business process re-engineering (BPR

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Critical commentary

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Six Sigma

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Measuring performance
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= 6 DPO * 10
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Differences and similarities
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 ? What techniques can be used for improvement
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Scatter diagrams

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( ) )Process maps (flow charts
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Causeeffect diagrams

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Pareto diagrams
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