History

The City Inn Hotel was established on early 2014. It is located at Gov. Alvarez St.

Zamboanga City. It is a small business run by the family of Miranda. Wilson Miranda being the

general manager of the hotel, and Matthew Miranda as the Human Resources Manager. The

number of employees grew from ten (when they formally started the business) then now to twenty

(having the maximum number employees they have). These employees are divided into their job

roles and responsibilities (e.g. receptionists, housekeeping, F&B, etc.)

Introduction

One of the most important assets a company has is the manpower. Every business, whether

small or big, has their own employees. The biggest challenge of the company is how to handle

their employees; since every employee works an important role in an organization, the company

itself needs to take care of their employees. The human resource department specializes in this

aspect. They manage, control, and handle the employees in a professional way. Overall, the HR

department is assigned to recruitment, compensation, training for the employees, as well as

communication and labour relations.

The role of the HR does not limit only to individual employees, it also handles the essence

of teamwork in the workplace. They promote the holistic relation within the employees; whether

they motivate them to work as a team, or organize team building activities. The rapport between

everyone in the company is one of the factors of a successful organization. Externally, the

employees must also be able to communicate and establish communications to their clients and

customers. The HR department challenges another idea of conducting seminars and training for

their employees in terms of their relations on their clients.