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  • Simplilearn: Service Operation - Process Chart

    Uploaded by

    Amit Verma
    7 views1 page
    The document outlines the key processes involved in service operation management. It shows the workflow from an event occurring through to resolution and closure. Key steps include event detection and filtering, correlation, initial diagnosis, escalation if needed, investigation and diagnosis, resolution and recovery, and finally closure. Request fulfillment and access management are also included as related processes.

    Original Description:

    Operation Guide for ITIL by Simplilearn

    Original Title

    Service Operation

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    The document outlines the key processes involved in service operation management. It shows the workflow from an event occurring through to resolution and closure. Key steps include event detection and filtering, correlation, initial diagnosis, escalation if needed, investigation and diagnosis, resolution and recovery, and finally closure. Request fulfillment and access management are also included as related processes.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    7 views1 page

    Simplilearn: Service Operation - Process Chart

    Uploaded by

    Amit Verma
    The document outlines the key processes involved in service operation management. It shows the workflow from an event occurring through to resolution and closure. Key steps include event detection and filtering, correlation, initial diagnosis, escalation if needed, investigation and diagnosis, resolution and recovery, and finally closure. Request fulfillment and access management are also included as related processes.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    of 1

    Service Operation - Process Chart

    Event Occurs
    Detection, Filtering,
    Notification
    Significance
    Event Management

    n
    Correlation
    Response

    ar
    Review & Close

    Identification
    ile Logging
    Categorization
    Prioritization
    Service Operation Incident Management Initial Diagnosis
    pl
    Escalation
    Investigation & Diagnosis
    m

    Resolution & Recovery


    Closure
    Si

    Detection & Logging


    Categorization &
    Prioritization
    Problem Management Investigation & Diagnosis
    Workaround & Known
    Request Fulfilment Error Creation
    Resolution & Closure
    Access Management
    Major Problem Review

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