Ramona Badau

Cell: 403-808-4312
Ramona_Alexandra_@hotmail.com
232 Covington Place NE, Calgary AB

Education University of Lethbridge

2014-2015
2016-Present

Mount Royal University

January 2016-Present

Crescent Heights High School

2011-2014

Employment experience The Baron (March 2017- Present)

Catering Server
o Served parties of varying sizes (30-160+) in a timely and friendly manner
o Provided excellent customer service and problem solving skills
o Effectively communicated with co-workers and management
o Efficient organizational skills
o Exemplified initiative whenever the opportunity was presented

Fiddlers Green Pub (February 2016- September 2017)

Server (Team Lead)
o Served parties of varying sizes (1-30+) in a timely and friendly manner
o Provided excellent customer service and problem solving skills
o Effectively communicated with co-workers and management
o Money management skills, such as handling large amounts of cash in a single
transaction

Disney Store (October 2015-Present)

Sales Associate (Supervisor)
o Greeted customers to create a welcoming and personal environment
o Worked one-on-one with children to ensure a positive experience each visit
o Cleaned and organized the store to create an optimal shopping experience
o Effectively communicated with co-workers and management

Shoppers Drug Mart (June 2015-September 2015)

Cashier
o Money management skills, such as handling large amounts of cash in a single
transaction
o Maintained a clean and orderly checkout
o Assisted customers with questions and complaints
o Cosmetician
o Provided knowledgeable product information and recommendations
o Upheld the Shoppers brand and standards
o Greeted every customer while providing excellent customer service
 Hudsons Tap house (August 2014-March 2015)
Hostess
o Organized seating and reservations in a neat and timely matter
o Greeted and sat guests quickly and efficiently while ensuring friendly customer
service
o Organized waitlists
o Communicated with all other hostess, waitresses, and management to ensure
the night ran smoothly

Empire Theaters/Landmark Cinemas (July 2012-August 2014)

Concession, Cashier:
o Money management skills, such as ensuring both customer and till receive
proper amounts of cash
o Managed large amounts of cash in single transaction
o Took orders and delivered food in a timely manner, ensuring good customer
service
o Prepared and sold food (popcorn, cotton candy, nachos)
o Guest service skills- ensured guests were happy with their experience and
resolved all problems
Floor
o Delegated tasks to cast members, and followed through to see they were done
correctly
o Instructed and trained cast on how to perform tasks such as: bibs, theater and
washroom checks, theater cleans, and garbage/cardboard removal
o Prepared theaters, washrooms and lobby between each set/evening to ensure
cleanliness throughout the night
o Efficiently cleaned and checked the theatres, as well as lobby
o Helped solve guests problems/complaints
o Communicated with all cast and management to ensure floor ran efficiently
Birthdays
o Worked one-on-one with parents and management to answer all questions and
solve all problems/complaints
o Organized rooms, food and families so parties ran smoothly
o Managed groups of 5-20 kids at a time
o Efficiently organized overlapping parties so each party received excellent and
equal customer service
o Trained other cast on party duties/tasks
o Ensured that parties enjoyed their experience and were satisfied

Volunteer experience Teachers Aid: Midsun Junior High (September 2015-December 2015)
o Worked both one-on-one and with small groups of children
o Proficient knowledge of D2L
o Created quizzes on D2L
o Assisted with grading and record marks
o Organized classroom resources, such as photocopying, laminating, student
work/forms
o Chaperoned on field trips

Galt Museum (2014-2015)

o Worked with children to ensure an educational and fun experience
o Set up and cleaned up all events
 Awards/ French Award (2010-2011)
Achievements Leadership Award (2010-2011)
Honour Student (2011-2012)(2013-2014)
Rutherford Scholarship (2014)
Student Union Scholarship (2014, 2017)
Jason Lang Scholarship (2017)

References [References are available upon request.]