766 Alignment Template

Elise Bixby

Technical customer support call center specialists will be trained in a blended, lecture and hands-on, environment to
troubleshoot common hardware issues and learn how to perform maintenance procedures on a blood testing machine.

Terminal Objective: Perform Daily and Weekly Maintenance Procedures

Enabling Objectives Assessment Idea Absorb Activity Do Activity Connect Activity
Identify and check Question each student Presentation: the Students will complete After completing the
major components on to identify the major presentation will cover a scavenger hunt do activity, students
the system for issues to components major components and activity which will have will be paired up to
troubleshoot explain the overall them locate (identify) discuss their answers
Purposefully create an processes and the parts and have them and help each other if
obvious issue on a importance of practicing how to use there were any they
major component and performing such tasks the instrument with missed. They also will
ask the student to some common system work in pairs to
identify and processes identify and
troubleshoot the issue troubleshoot
purposeful issues
imposed on their
instrument by the
instructor
Clean probes Quiz on what is Presentation The students will
necessary for complete the entire
performing the process a total of 3
maintenance times throughout the
course and will then be
quizzed on what is
 necessary for
performing
maintenance.
Repetition is key for
learning this task.
Perform a system Work in groups to Presentation: included The learners will The students will be
check be able to complete a quiz on will be causes of follow the steps to given a total of 10
troubleshoot failures troubleshooting system failures and what perform a system system checks that are
check failures troubleshooting to check on their passing or failing. The
perform to correct the instrument students will work in
issue groups of 3 or 4 to
determine the cause of
the failure and
determine possible
troubleshooting steps
in a group quiz format

Terminal Objective: Clear RV jams (Cognitive/Psychomotor)

Enabling Objectives Assessment Idea Absorb Activity Do Activity Connect Activity
Clear Reaction Vessels Students will perform Video: the video will The students will For this objective,
(RVs) from the the objectives to clear sequence the events by follow the steps to students will pair up
instrument a simulated RV jam. If showing in real time on clear a jam from their and one will be the
they incorrectly the instrument how to own instruments customer and the
perform the 3 enabling perform the complete other will be technical
objectives, provide process of clearing the support. The student
feedback to assist in RV jam who is technical
learning the process. support will have their
Manually move a Video The students will back to the customer
sequence of devices to follow the steps to at an instrument with a
their home position home the devices simulated RV jam. The
(shuttle, rake, belt and customer will explain
carousel) their problem and
Initialize the Video The students will technical support will
instrument follow the steps to walk them through the
initialize the steps to clear the jam.
instrument The customer will
pretend as though they
are not proficient in the
instrument and ask
questions in order for
technical support to get
the most practice.

Terminal Objective: Clean the Wash Valve

Enabling Objectives Assessment Idea Absorb Activity Do Activity Connect Activity
Locate and Students will perform Presentation: this Students will locate the The students will be
disassemble the Wash the necessary presentation will use wash valve and explore grouped in 3 or 4 and
valve troubleshooting for a larger replicas of the the differences discuss what
simulated wash valve pieces on the between this valve and techniques and words
error by cleaning the instrument to the precision valve. The will be most helpful in
wash valve. If they demonstrate how to students will also walking customers
incorrectly perform the orient the components disassemble the valve. through this these
three enabling in the correct position complex steps of
objectives, provide and order cleaning the valve.
feedback to assist in One designated
the learning process. member of the group
Clean the components Presentation Students will practice will write down the
with DI water cleaning the wash ideas on a whiteboard
valve and groups will share
Reassemble the Presentation Students will practice with the rest of the
components of the reassembling the wash class.
Wash valve valve with the larger
replicas