QUESTIONNAIRE

1) Name of customer:

2) Gender: Male Female

3) Age:

4) For how many years you have been operating your bank account?

Less than a year 1-5 years 6-10 years More than 10 years

(Please put tick mark in the appropriate places)

1) Do you receive regular update about your bank account?

YES NO

2) Are you informed about the changes in the interest rates, charges, terms and
conditions?
YES NO
3) Do you trust your bank relating to confidentiality of your account?
YES NO
4) Do you operate internet banking?
YES NO
5) Did any of the bank staff give you misinformation relating to the competitors
product/services?
YES NO
6) Do you face difficulty in withdrawing the money from the ATM?
YES NO
7) Did you report any complaints in your bank relating to their products/services?
YES NO
8) Are you aware of Banking Ombudsman Scheme?
YES NO
9) Are you aware of the levying of charges in your bank account?
YES NO
10) Have you encountered impolite behavior of any bank official?
YES NO