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Contents
Assignment 1
Overview of Insurance Operations 1.1
Classifications of Insurers 1.3
Insurer Goals 1.10
Constraints on Achieving Insurer
Goals1.13
Measuring Insurer Performance 1.19
Functional View of Insurance 1.27
Summary  1.32
Assignment 2
Insurance Regulation 2.1
Reasons for Insurance Regulation 2.3
Insurance Regulators 2.5
Insurance Regulatory Activities:
Licensing Insurers and Insurance
Personnel2.10
Insurance Regulatory Activities:
Monitoring Insurer Solvency 2.15
Insurance Regulatory Activities:
Regulating Insurance Rates 2.22
Insurance Regulatory Activities:
Regulating Insurance Policies 2.26
Insurance Regulatory Activities:
Market Conduct and Consumer
Protection2.29
Unofficial Regulators in Insurance 2.33
Summary  2.38
Assignment 3
Insurance Marketing and Distribution 3.1
Property-Casualty Insurance
Marketplace3.3
Insurer Marketing Activities 3.10
Insurance Distribution Systems
and Channels 3.19
Functions of Insurance Producers 3.29
Distribution System and Channel
Selection for Insurance Marketing 3.33
Summary  3.38
Assignment 4
The Underwriting Function 4.1
Purpose of Underwriting 4.3
Underwriting Activities 4.4
Underwriting Authority 4.12
Constraints in Establishing
Underwriting Policy 4.14
Implementing Underwriting Policy 4.18
Steps in the Underwriting Process 4.25
Measuring Underwriting Results 4.32
Summary  4.40
Assignment 5
Risk Control and Premium Auditing 5.1
Insurer Risk Control Goals 5.3
Risk Control Services Provided by
Insurers5.5
Cooperation Between Risk Control
and Other Insurer Functions 5.17
Reasons for Premium Auditing 5.20
Premium Auditing Process 5.24
Importance of Accurate Premium
Audits5.31
Premium Auditing Contributions 5.34
Summary  5.37
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Assignment 6
The Claim Function 6.1
Overview of the Claim Function 6.3
Claims Department Structure,
Personnel, and Performance 6.9
Measures Used to Ensure
Regulatory Compliance 6.15
Activities in the Claim Handling
Process6.22
Framework for Coverage Analysis 6.28
Applying the Claim Handling
Process and the Framework for
Coverage Analysis 6.37
Summary  6.44
Assignment 7
Actuarial Operations 7.1
The Actuarial Function 7.3
Insurer Ratemaking Goals 7.5
Rate Components and Ratemaking
Terms7.7
Factors That Affect Ratemaking 7.9
Ratemaking Methods 7.14
Ratemaking Process Overview 7.17
Ratemaking Factor Variances for
Different Types of Insurance 7.24
Loss Reserves and Analysis 7.28
Summary  7.36
Assignment 8
Reinsurance Principles and Concepts 8.1
Reinsurance and Its Functions 8.3
Reinsurance Sources 8.10
Reinsurance Transactions 8.13
Types of Pro Rata and Excess of
Loss Reinsurance 8.17
Alternatives to Traditional
Reinsurance8.24
Reinsurance Program Design 8.27
Reinsurance Program Design Case
Studies8.35
Summary  8.39
Assignment 9
Business Needs and Information
Technology Alignment 9.1
Importance of Information
Technology to an Insurer 9.3
The Importance of Data Quality in
Meeting Insurer Information Needs 9.10
Types of Business Information
Systems9.17
Security and Control in Information
Systems9.25
Aligning Insurer and IT Strategy 9.32
Summary  9.37
Assignment 10
Insurer Strategic Management 10.1
Strategic Management Process 10.3
The Five Forces and SWOT
Methods of Analyzing the
Environment10.9
Determining Strategy at Different
Organizational Levels 10.14
Insurers Global Expansion 10.20
Strategic Management Case Study
10.26
Summary  10.35
Index1