‘1,

cREsicog:

ERS TO THE WORLD The Bullet Proof® Manager

"'=•€"-°-

apt Kec t qua

ngay Lan diu
Dien gia: Andy Bounds

"Khi chOng ta tap trung vao k6t qua du, kin dm qua trinh trao d6i th6ng tin
thay vi tap trung vao not dung can truyk dat, dieu do se giup chung ta
tiet kiem du'o'c thol gian, giai, phong sCrc Iu'c va difpg co, lam viec,
d6ng thoi dat du'o'c nhivng ket qua can thiet."
- Andy Bounds

Clang ky tru'c tuyen de tiep can cac ngu6n thong tin bo sung: crestcomleadership.com
Ban quyen thugc ve Crestcom International. LLC, Greenwood Village (Suburban Denver), Colorado U.S.A. [PG/BPMS/Al2/1131
 1

CRESTCOK The Bullet Proof° Manager

flat Kik qua ngay Lan cau

Dien gia: Andy Bounds
"Isl6u kh6ng c6 dO thoi gian de lam dung ngay tir diu, ban lAy
dau ra thol gian de lam Iai?"
— John Wooden, Hugh luy'On vier, kiem Giang vien Dpi hoc
Andy Bounds
Mu, c tiou
FIQC tap
Tham gia buOi hoc nay, ban se hoc &roc cac k9 nang:

• Tap trung vao ket qua thcrc hien th6ng qua viec dat ra "cac cau hoi du, kin
tu'o'ng Iai."

• Ap dung k9 thuat dat cau h6i 04 birac de xac lap Wang thkrc hien phis hop.
• N5ng cao ket qua thlyc hien thong qua qua trinh giao trap vä phan cong ro
rang.

\a„, dau
>s, BuOi hoc

"Do khong phai thou toi mu6n!"

Sang kjr try'c Wyk de tiara can cac nguen th6ng tin b6 sung: crestcomleadership.com
Ban quyen thuOc ye Crestcom International, LLC, Greenwood Village (Suburban Denver), Colorado U.S.A. [PG/BPM5/Al2/113]
2

Flty&ng dgn FIQC tap

1:1?t Kik qua ngay Lan cau

Dien gia: Andy Bounds

H5y lien vao cac khoang china trong ben dutri khi xem nt)i dung thuyet trinh.
r
1. Andy Bounds dinh nghia cum tu, cr4,...sou.etz, la: "gia tri ma ngu,eyi ta
thup su' muon dat &we sau mat hanh clang hay cung cach img xir nao do." "Gia tri
sau do" chinh la thanh qua hay kat qua dat dupP.
2. Andy Bounds nhan dinh: "Ngual ta muon ca 1-0 " [Vi du:
Ngt.roi ta muon c6 cac cuOc hen lam an sau khi char) hang qua dien thoai, ngutri ta
khang muon so' him mat to bao, ha muon c6 th6ng tin va kien thirc nhan ducec sau
khi dac bao; ngu'O ta khOng muon so' him mot tuyt kern danh rang, ho muon co ham
rang trang dep sau khi dung kern danh rang.]
3. Andy Bounds cho fang dat ke't qua ngay Ian dau, chung ta nen: A. flung vai trc
T
hien ngay a)r du,o'c yeu cau B. N6 cung cap .../p,4 / Vhi
cua hanh Tang ay.

4. Chung ta co the dat ra 04 loci cau he'd de dat dupp ket qua ngay Ihn dhu: 1. Dat ra
cac cau hoi du' kien I tt.i4. " Cac car hoi du, kien tu,ang lai co muc Bich
lam rti kat qua ma ngu,o'i d thoai muon dat duvc, vi du nhu,: "Ban muon dat du,cyc
dieu gi to do?", "Muc tteu cua ban dal vat yeu cau ay la gi?", "Dieu gi khien ban tan
troc hang dem?", "Ban muon ngu,di doc cam thay nhu' the nao sau khi xem qua ban
bao cao ay?"

Bai tap GiCra bu6i. xem Trang 03

5. De chuyen toy muon hihn tai sang nhu cau can dat duvc trong tu,o'ng lai, 2. W , k6,1.
van da thong qua clang "cau hoi phy tro,." De thtyc hien dieu dO, hay sir, dung car
hoi co cac cum to nghi van nht.r: "Ai?", "Cal gi?", "O' dau?", "Khi nao?", "Vi sao?", "Xin
no] tiep" va "Xin cho tai biet them."

6. Andy Bounds cho rang "Ngirai ta c6 khuynh hu'O'pg u'u lien theo dual .. Y11114, , vi
thh can co cac car hoi phi' hop de xac dinh thu,c su' cua ho.

7. De lam r6 nhu cau cua ha mat cach chi tiet, 3. Elat cau hoi: "Con di_u gi jfife hay
khong?". Neu ho cung cap cac nhu cau b6 sung, hay quay lai Birac #2 va ap dung
cac cau hoi phu tro de lam ro cac nhu cau Ay. Doi vai cac chi tiet can lam r6, chOng ta
nen ap dung cach dat car hoi lap lai mat vai to cu6i trong cau not ma ho vipa that ra
[Vi du: "Tinh trang dinh tre san xuht ty? Ban viya not den tinh trang dinh tre san xuat
khian ban lo lang. Xin cho tai Net them."].
8. Sau khi tap trung tim hieu nhu cau cua ngu,61 dal thopi va cac chi tiet can thiet, hay dat
ra cat] hoi cuoi cung va quan trong nhat, 4. "Myc tieu .idi./.111 so 1 cua ban la gi?"

Andy Bounds cho Net rang cac nha lanh dao cung co the ap dung ky thuat dat cau hoi 04
btrac neu ten khi phan tong hay phan nhiem, dam bao rang nhan vien cua ho nhm bat dricic
chi tiet vh cac "gia tri sau do" va nhu cau can thiht de dat du,o'c kat qua ngay to Ihn dhu.

Bang kyytyc tuyen de Sep can cac nguem th6ng tin be sung: crestcomleadership.com
Ban quyen thu6c ye Crestcom International, LLC, Greenwood Village (Suburban Denver), Colorado U.S.A. [PG/BPM5/Al2/1B]
 3

Bai tap GiCra bu6i

Cac CALI hoi tim hi6u
Gia tri Sau do

Theo lai twang &an cua Andy Bounds, hay danh ra hai phut lam viec theo nhom de
son mot danh muc bao g6m "cac cad hoi dty kien twang lai" v61 s6 Itycmg cang
nhieu cang tot [toi thieu la 10 caul.

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11

12.

13.

14.

15.

16.

17.

18

19........

20.

21.

crestcomleadership.com
Bang ky tru'c tuyen a tiep can cac nguOn thong tin b6 sung:
Crestcom International, LLC, Greenwood Village (Suburban Denver), Colorado U.S.A. [PG/BPMS/Al2/1B]
Ban quy'en thucjc ve
 4

Thgo lOn v6

Cac Y tu'&ng & U'ng dung Then ch6t

Hay sir dyng khoang china trong ben du'ol day de liet ke nhu,ng 9 tu'eyng quan trong nhat
ma ban tiep thu dupe tin phan thuyet trinh cung nhu' cach thirc irng dung cac 9 tu'o'ng 69
vao thu'c tier) c6ng viec. Sau do, chia se 9 turo•ng ydri cac ban cling nhOm.

"D5t cau h6i hieu

qu5 la mot k9
nang ca ban va
then chot cua nha
guar) 19. Vi the, k9
nang 69 can cluot
mot st chO tam
ren luyen them
Bang."
— Theo Ron
Ashkenas, Giao
sup tru'o'ng Dai
hoc Harvard,
Huffington Post

Dap an phan Flu,Ong cran HQC tap:

1. Gia tri sau do 3. Sir viec, Gia tri sau do 5. Dao sau 7. Khac
2. Gia tri sau d6 4. Tu,cing lai 6. Y muon, Nhu thu 8. U'u Wen

Hang kV trtpc tuyen de tier) can cac nguOn thong tin b6 sung: crestcomleadership.com
Ban quyen thuOc ve Crestcom International, LLC, Greenwood Village (Suburban Denver), Colorado U.S.A. [PG/BPMS/Al2/113]
 5

Bai tap
Khai pha "Gia tri Sau do"

Hay thcrc hien theo phan twang den & *rig budec cu the. Neu co ca hei, hay det
ra "cac cau hoi phu trg" va sir dung cac cum tilt, nhu' "xin cho toi biet them" hay "xin
vui long not tiep."

Phan cong hay du,a ra mot y8u au. Vi dq: Yeu cau dei
ng0 nhan vien t6 chtk mot cuOc hop ben ngoai cong ty ye
Nha chi) de xay dcmg del ngu; chi dao dei ng0 nhan vien tien
hanh tham quan van ph6ng lam viec cua khach hang ca
quan tiem nang; phan cong nhan vier) soar) met thkfc dun be
clty&ng han cho quart an tv phuc vu cua doanh nghiep; yeu
cau nhan vien sow met bao cao de xuet ap dung met he
thong quan ly thanh tich hoat deng mai, vv...

"Cac cau hoi htlu

Bu5dec 1 I Oat 01 "cau hOi di" ki6n tu'o'ng lai" dung nhat ducyc dat
giCra met ben la
tinh trang chit tam
del vai nhirng gi
ma ngut6i nbi da
Buren 2 Dal 02 `tau h6i phu try" thet ra va ben con
lai la ca hoi dao
sau nei dung cua
cuec thao luan."

Bu'o'c 3 Dat cau hoi: "Con dreu gi khac?" — Theo Diem tin
Chronicle of
Higher Education

" c 4 Dat cau hoi: "Myc tieu u'u flan cua

Btrol
ban la gi?"

Titing k6t & lap lai not dung xac dinh

Ke't thuc
cac muc tieu u'u flan

D6ng 1(1', tivc tuyen de tiep can cac nguon th6ng tin b6 sung: crestcomleadership.com
Ben quyen thuac ve Crestcom International, LLC, Greenwood Village (Suburban Denver), Colorado U.S.A. [PG/BPMS/Al2/1 B]
6

Bai tap
Bpn thtyc skr can gi?
Hay lap mot danh myc cac nhi§m vy ma ben thutmg phan cho nhan vien dm nhen. Sau
khi lap clucyc danh muc 6y, hay xac dinh cac ket qua ma ban can clet cluvc tCy phan viec
hay du' an cluvc phan Gang nhu the. Chun bi chia se Y tudeng nhorn caa mirth.

Nhilem vu op. KM qua can dat duvc

1. X': ddrif it 707ti; PC.91-4-ke 1,674 ry,t4e)

cf4/4/41

2. CAC. kfztv
AtA ;a (kir' Ofe
ch 4771,(4,?, ekz,ze
3.

( .17"frit7.

4.

5.

6.

7.

8.

Bang k truc tuyen de tier) can cac nguen th6ng tin 66 sung: crestcomleadership.com
Ban quyen thuOc ye Crestcom International, LLC, Greenwood Village (Suburban Denver), Colorado U.S.A. [PG/BPM5/Al2/113]
 Bai tap
Tra Idi trven

VO'i danh muc da lap du' c & bai tap triro'c do, hay chpn mot trong nhOng phan
viec ma ban mu6n ap dung a
thcrc hanh k9 nang phan cong mot cach hi8u qua.
Hay tien hanh cac budyc chuan bi can Net de phan cong phan vi8c ey cho mot ban
khac nhap vai nh5n vien cua ban. Khi tien hanh phan cong, hay tu' dat ra cho minh
"cac cau hal thy kien twang lai"Va c6 Ong dung hop phan tra 16i cac cau h6i ey
yeo nOi dung phan cong va hiromg dan. Muc tieu dm ban la truyen dat cho nhan
vien hieu ro nOi dung phan cong va "cac Gia tri Sau do" mot cach hi8u qua.

7E c;e at? (

4- /1145.-e

"Cu, 02 nhan vien

lai co mot ngubl
cam thay rang hp
kh6ng nhan du' c
cac thong tin can
thiet de thcrc hiOn
tot cong vi8c cua
ho."
— Theo Trang
AccountingWeb

Bang ky ,trix tuy6n de tip can cac nguen th6ng tin b6 sung: cresteomleadership.com
Ben quyen thucjc ve Crestcom International, LLC, Greenwood Village (Suburban Denver), Colorado U.S.A. [PG/BPMS/Al2/1B]
CRESTCOM® The Bullet Proof® Manager

4t Wert qua ngay Lein au

Ke hoach Hanh Ong Ca nh5n
H9 ten: COng ty:

Ngay: H9 ten CAp tren Try,c tiep:

(Cac) y twang thix hien hay nhAt:

Andy Bounds

Myc tidy Hpc tap

Cac bu,gc thu'c hien:

• T5p trung vao

ket qua thu'c hien
th6ng qua viec
dat ra "cac cau hOi
dy, kin twang lai." 2.

• Ap dung k9 thuat
Tat cau hoi
04 !Dirac de
3.
xac 15p hirgng
thuc hien phu hgp.

• Nang cao kat qua Cac ket qua/tac dOng ma ban than va cong ty cua ban mong dgi (vi du nhu'
thtyc hien thOng tiet kiem chi phi, tang doanh thu, vv...):
qua qua trinh
giao tiep va
ph5n cong rö rang.

Hang 1(9 try,c tuyen de tiep cen cec nguen thOng tin bei sung: crestcomleadership.com
Ban quyen thugc vg Crestcom International, LLC, Greenwood Village (Suburban Denver), Colorado U.S.A. [PG/BPM5/Al2/113]
 CRESTCOM® The Bullet Proof® Manager
M

11*. Keft qua ngay LAn cau

Ke hoach Hanh Ong Ca nhan
H9 ten: Cong ty:

Ngay: Ho ten Cep troll Trkpc tiep:

(Cac) y twang thix hien hay nhat:

Andy Bounds

Myc tidy Hoc tap

Cac Inrac thy,c hien:

• Tap trung vao

ket qua thy,c hien
th6ng qua viec
dat ra "cac cau hei
du' kien twang lai." 2.

• Ap dung k9 thuat
dat cau hoi
04 bu,gc de
3.
xac lap hu,deng
thu,c hien phu hgp.

• Nang cao ket qua Cac ket qua/tac Ong ma ban than va c6ng ty cua ban mong dgi (vi du nhu,
thy,c hien thong tiet ki0m chi phi, tang doanh thu, vv...):
qua qua trinh
giao tiep va
phan c6ng re rang.

Dang kje tnyc tuyen de tiep c¢n cac nguen Meng tin b6 sung: crestcomleadership.com
Ban quyen thuOc ye Crestcom International, LLC, Greenwood Village (Suburban Denver), Colorado U.S.A. [PG/BPM5/Al2/1B]
CRESTCOM° The Bullet Proof® Manager

Bang Danh Gia

Ten (Vui long vik chit in):

Cong ty Ngay

Chu de 1: NANG TAM DICH VV KHACH HANG

Nhen xet cua ban ye Video? ❑ Xuat sac ❑ Tot ❑ Trung binh ❑ Kern
Nhen xet cue ban ye bai tap? ❑ Xu5t sac ❑ T6t ❑ Trung binh ❑ Kern
Nhen xet cua ban ve ngu'di hu'Ong den? ❑ xugt T6t ❑ Trung binh ❑ Kern
Ban thich not dung nao nh5t trong Video nay?

Nhang kin
y nao khac ma ban mu6n chia se?

Chu de 2: DAT Ktr QUA NGAY LAN DAU

Nhen xet cue ban ve Video? xugt sac ❑ TOt ❑ Trung binh ❑ Kern
Nhen xet ciia ban ve bai tap? ❑ Xuat sac ❑ TOt ❑ Trung binh ❑ Kern
Nhen xet cua ban ve ngu'oi hu'ang an? ❑ xugt sac ❑ Tot Trung binh ❑ Kern
Ban thich not dung nao nhat trong Video nay?

NhCing y kign nao khac ma ban mu6n chia se?

NHAN XET CHUNG

Nhen xet chung cua ban ve bu6i hoc? LJ Xugt sac U Tot ❑ Trung binh ❑ Kern

Buei hoc c6 clap img &rot mong dcri cua ban?

❑ Tren mac mong doi Li Dap (frig sy' mong d6i Du'Oi mCit mong doi

De nghi cue ban cho nhUng bu6i hoc sau?

Ban co nghi rang nhUng nh5n vier' khac trong citing ty cue ban cOng thu du'oc 10 Ich t1:1
khoe hoc nay khong C6 ❑ Kh6ng
Xem tlep trang sau
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Ban se gidi thieu ai ?

ChOng tOi da chia se n6i dung bai hoc cua thang tru'dc vdi nhOng nh5n vien khac trong c6ng ty,
ph6ng ban hoac d6i nham cua chung t6i. NhOng not dung bai hoc cua thang tru'dic bao

NOi dung da chia se

7 co ❑ kheing
❑ co LJ kh6ng

Ket qua:

MI tin rang khoa hoc Bullet Proof °Manager nay ding se có ich cho cac cong ty sau:

Cong ty:

Ngu'di quygt dinh cho viec dao tao Chth vy:

Th6ng tin cua ban: Chac vy:

Dia chi:

S6 dign thoai:

Cong ty:

Ngu'di quygt dinh cho viec dao tao Chi vy:

Th6ng tin cua ban: Chut vu:

Dia chi:

S6 dign thoai:

COng ty:

Ngu'di quygt dinh cho viec dao tao Chitc vu:.

Th6ng tin cua ban: Chiic vu:

Dia chi:

S6 dien thoai:
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