WRITTEN TEST – INVENTORY

VETERANS AFFAIRS CANADA - CENTRALIZED OPERATIONS DIVISION

CR-04 - DISABILITY SERVICES ASSISTANT

NAME: Jordan Charron______________________________________

CR04 Clerk Inventory

Assessment – Candidate Copy

Welcome to the written exercise for the CR04 Clerk position. This involves a timed test that will assess the following
abilities and personal suitabilities:

• Ability to communicate in writing;

• Attention to detail;
• Ability to perform essential clerical tasks; and
• Client Service Orientation.

You will have 60 minutes to complete this test. You have previously advised us which official language that you wish
to complete this exercise in (English or French). If you have received the test in the wrong language, please contact
Ryan Keefe, Human Resources Strategic Advisor, immediately by at (902) 370-5002 or by email at: Ryan.Keefe@vac-
acc.gc.ca.

Please answer the questions provided below. Please ensure that your choice is clearly marked so that the assessment
board is sure of your answer to the question. If the checkbox function does not work, please clearly mark your answer
in another manner.

If you experience physical or psychological indisposition of sufficient severity to interfere with your test performance,
it is your responsibility to inform us that you cannot continue with the exercise. If, you choose to write your exercise
despite such physical or psychological indisposition, you must accept the results of the exercise.

Please complete the following declaration:

I agree not to discuss these questions or their answers with anyone other than the Assessment Board Members.

Candidate Name: Jordan Charron__________________________

Date: July 25, 2017_________________________

Timed Test

Instructions:
Please ensure your name is clearly marked on the top of each page (in the header provided).

• There are 15 questions in total.

• Questions 1-8 and 10-12 are multiple choice.
• Question 9 requires an identification and indication of errors.
• Questions 13-15 require long answers.

Sample Question: Arrange the names in alphabetical order. Select the correct order from among the five alternatives
listed below the items to be filed.

1 – Smart, Maxwell
2 – Doe, John
3 – Doe, Jayne
4 – White, Cheryl
5 – Black, Don

Sample Answer:
☐ 2, 5, 1, 3, 4
☒ 5, 3, 2, 1, 4
☐ 2, 3, 5, 4, 1
☐ 5, 2, 4, 3, 1
☐ 2, 3, 5, 1, 4

Page 1 of 8 Candidate Copy

WRITTEN TEST – INVENTORY
VETERANS AFFAIRS CANADA - CENTRALIZED OPERATIONS DIVISION
CR-04 - DISABILITY SERVICES ASSISTANT

NAME: Jordan Charron_____________________________________

Test Questions 1 to 9: Assess ‘Attention to Detail’ and ‘Ability to perform essential clerical tasks’

Questions 1 to 3 instructions:
Arrange the names in alphabetical order. Select the correct order from among the five alternatives listed below the
items to be filed.

Question 1

1 Scott, John
2 Johnson, Scott
3 Johnstone, Blain
4 Schotte, James
5 Johannson, Julian

Answer:
☐ 3, 4, 1, 5, 2
☒ 5, 2, 3, 4, 1
☐ 5, 4, 1, 2, 3
☐ 3, 1, 4, 2, 5
☐ 2, 1, 3, 5, 4

Question 2

1 David, Lawrence
2 McDavid, Kyle
3 Donaldson, Kevin
4 Davidson, Carl
5 Davies, Colleen

Answer:
☐ 3, 4, 1, 5, 2
☐ 5, 3, 4, 1, 2
☐ 5, 4, 1, 2, 3
☒ 1, 4, 5, 3, 2
☐ 2, 1, 3, 5, 4

Question 3

1 Mclean, Stuart
2 Macdonald, Jenny
3 Mcfarlane, Bruce
4 MacLean, Donna
5 Macivery, John

Answer:
☐ 2, 5, 1, 3, 4
☐ 5, 3, 2, 4, 1
☐ 2, 3, 5, 4, 1
☐ 5, 2, 4, 3, 1
☒ 2, 5, 4, 3, 1

Page 2 of 8 Candidate Copy

WRITTEN TEST – INVENTORY
VETERANS AFFAIRS CANADA - CENTRALIZED OPERATIONS DIVISION
CR-04 - DISABILITY SERVICES ASSISTANT

NAME: Jordan Charron____________________________________

Questions 4 to 5 instructions
Arrange the numbers in ascending order (from the lowest to the highest).
Select the correct order from among the five alternatives listed below the items to be filed.

Question 4

1 8675309
2 8777456
3 7835306
4 6877769
5 8941776

Answer:
☒ 4, 3, 1, 2, 5
☐ 2, 4, 5, 1, 3
☐ 4, 5, 2, 3, 1
☐ 2, 4, 1, 5, 3
☐ 2, 5, 3, 4, 1

Question 5

1 100100
2 110000
3 111010
4 100011
5 111100

Answer:
☐ 2, 5, 1, 4, 3
☐ 1, 4, 3, 5, 2
☐ 4, 3, 1, 5, 2
☒ 4, 1, 2, 3, 5
☐ 4, 3, 1, 2, 5

Questions 6 to 8 instructions:
Arrange the dates in chronological order (from the oldest to the most recent). Select the correct order from among
the five alternatives listed below the items to be filed.

Question 6

1 June 11th, 1964

2 September 12th, 1946
3 January 21st, 1964
4 October 19th, 1994
5 October 13th, 1949

Answer:
☐ 3, 4, 2, 5, 1
☐ 4, 1, 5, 3, 2
☒ 2, 5, 3, 1, 4
☐ 4, 3, 2, 1, 5
☐ 3, 2, 4, 1, 5
Page 3 of 8 Candidate Copy
WRITTEN TEST – INVENTORY
VETERANS AFFAIRS CANADA - CENTRALIZED OPERATIONS DIVISION
CR-04 - DISABILITY SERVICES ASSISTANT

NAME: Jordan Charron_____________________________________

Question 7

1 June 25th, 1956

2 July 26th, 1955
3 October 31st, 1965
4 November 30th, 1955
5 January 1st, 1956

Answer:
☒ 2, 4, 5, 1, 3
☐ 3, 1, 4, 5, 2
☐ 3, 1, 2, 4, 5
☐ 3, 5, 2, 4, 1
☐ 1, 2, 4, 5, 3

Question 8

1 – 31-07-1999
2 – 27-08-1999
3 – 09-09-1998
4 – 01-01-1989
5 – 02-11-1998

Answer:
☐ 1, 5, 2, 3, 4
☐ 1, 2, 3, 4, 5
☐ 5, 4, 2, 1, 3
☒ 4, 3, 5, 1, 2
☐ 3, 2 4, 1, 5

Question 9 instructions:
The information on the ‘Original List’ has been transcribed to the ‘List to be checked’. Review the ‘List to be checked’
and identify the errors for each individual. Indicate the number of errors in the blank column provided at the end of
each row. It is not enough to circle the errors; you must indicate the number of errors at the end of the row.

Original List

# Name P I Number Address Salary # of

Errors
1 Yolanda Santek 735-309-998 Comox, BC $25,898
2 Elizabeth Sapienza 837-818-784 Arcola, SK $28,961
3 Jeremy Hainsworth 633-848-101 Plum Coulee, MB $32,192
4 George Henkelman 772-710-338 Stewiacke, NS $39,876
5 Donna Wotherspoon 257-661-910 Shippagan, NB $22, 545
6 Johnathan Meisner 889-254-113 Port Hope, ON $34, 634
7 David Barracrough 477-191-861 Birchy Bay, NL $20, 223
8 Eunice Bistyak 505-048-127 Montague, PE $27, 897
9 Ricardo Schinkel 259-001-564 Inuvik, NT $36,410
10 Henry Ammeter 832-054-713 Bonnyville, AB $25, 602

Page 4 of 8 Candidate Copy

WRITTEN TEST – INVENTORY
VETERANS AFFAIRS CANADA - CENTRALIZED OPERATIONS DIVISION
CR-04 - DISABILITY SERVICES ASSISTANT

NAME: Jordan Charron______________________________________

List to be Checked

Name P I Number Address Annual # of errors

Salary Choose
0, 1, 2, 3, 4, or 5
1. Yolanda Santeck 735-309-998 Comox, BC $25,898 1

2. Elizabeth Sapienza 837-818-744 Arkola, SK $28,966 3

3. Jeremy Hainsworth 633-848-101 Plum Coulee, NB $32,192 1

4. George Henkleman 772-710-338 Stewiake, NS $39,876 2

5. Donna Witherspoon 257-667-910 Shippigan, NS $22,545 2

6. Johnathan Meisner 889-254-113 Port Hope, ON $34,634 0

7. David Barracraugh 477-191-861 Burchy Bay, NL $20,223 2

8. Eunice Bistyak 505-048-127 Montague, PE $27,897 0

9. Ricardo Shinkel 259-011-564 Inuvick, NT $36,410 3

10. Henry Ammeter 832-054-713 Bonnyville, AB $25,502 1

Test Questions 10 to 12 assess ‘Attention to Detail’

Questions 10 to12 Instructions:

Choose and circle the correct spelling:

Question 10 Question 12

☐ apparantly ☐ collegue
☒ apparently ☐ calleague
☐ aparently ☐ coleegue
☐ aparantly ☒ colleague

Question 11

☐ calender
☐ callender
☒ calendar
Page 5 of 8 Candidate Copy
WRITTEN TEST – INVENTORY
VETERANS AFFAIRS CANADA - CENTRALIZED OPERATIONS DIVISION
CR-04 - DISABILITY SERVICES ASSISTANT

☐ calinder

NAME: Jordan Charron_____________________________________

Test Question 13 assesses ‘Ability to perform essential clerical tasks’

Question 13 instructions:
Assume you are a reception clerk who greets walk in Veterans Affairs Canada clients.
Describe at least 3 activities you would likely partake in when dealing with a walk-in client and indicate why
you would perform each activity.

1.Greeting client in a friendly manner. I would do this so the veteran would feel relaxed, and comfortable,
and would understand that I am there to serve them.

2. I would ask them for their identification such as their service number, name, date of birth etc.. I would do
this in order to clearly identify the veteran, and have the correct file in front of me. I would do this so that I
would be addressing the correct Veteran, and would have their file in front of me that would allow me to
give them accurate information.

3. I would probe the veteran with questions to determine what exactly they are looking for to help or assist
them with. By asking probing detail questions I would be able to figure out how to help them thoroughly,
and accurately. Also by asking questions you can often get to the route of the problem, and may discover
newly undiscovered problems. By address all the problems you can give them a complete resolution to their
issues, and problems in one sitting.

Page 6 of 8 Candidate Copy

WRITTEN TEST – INVENTORY
VETERANS AFFAIRS CANADA - CENTRALIZED OPERATIONS DIVISION
CR-04 - DISABILITY SERVICES ASSISTANT

NAME: Jordan Charron______________________________________

Test Question 14 assesses ‘Ability to communicate effectively in writing’

Question 14 instructions:
A Veteran, Jane Doe, had applied for a disability pension for her right arm. Her application was denied and
she is appealing the decision. Four weeks ago you sent a letter to her physician, Dr. Smith, for copies of the
medical and X-ray report. To date, you have not received any information from the physician. The Area
Director has a meeting scheduled with this Veteran in two weeks in order to discuss her case.

Please write an email message to the physician as follow-up. This email message will be used to assess your
ability to communicate effectively in writing.

Dear Dr. Smith

My name is Jordan Charron, I work with Veteran affairs. One of your patients who is also one of our
distinguished Veterans, had recently applied for disability pension benefits with respect to her right arm. It is
extremely important that I have a copy of her medical report as well as her X-ray report in order for us to
determine if she qualifies for certain benefits. If you could kindly forward these report to be as soon as
possible that would be much appreciated. We require these reports before the end of the week. You may
consider forward these to us by secured scanned email.

Thank you for attention to this urgent matter.

If you have any questions for me, please contact me directly at the following number______________

Jordan Charron

Page 7 of 8 Candidate Copy

WRITTEN TEST – INVENTORY
VETERANS AFFAIRS CANADA - CENTRALIZED OPERATIONS DIVISION
CR-04 - DISABILITY SERVICES ASSISTANT

NAME: Jordan Charron______________________________________

Question 15: This question assess ‘Ability to perform essential clerical tasks’ and ‘Client Service Orientation’

Question 15 instructions:
Your work day is from 8:00am to 4:00pm. The list below randomly indicates some typical activities or tasks
that you would encounter at the very start of a work day. Review the following tasks, and prioritize them in
order of importance, from 1 to 9, where 1 is of most importance, and indicate the reason(s) for your choices.
Be sure to tell us WHY you would prioritize these activities and tasks that way, and be sure to include any
rationales and assumptions you wish to make. Keep in mind that you may not be able to finish all this work in
one day or this week.

 4 There are several documents to be copied and distributed. Some are urgent and
others must be sent next week.
 6 There are 10 e-mail messages to read.
 3 There are 3 urgent Purolator packages to be sent out by 12 noon.
 8 There are several documents to be filed.
 5 The voice mail message indicator is lit up on your phone.
 2 The Area Director is only available until 1pm, and you must obtain their signature for
at least 3 Travel Authorities that are due by the end of each day (4:00pm).
 7 You are required to cover Reception due to lunch break scheduling, from 12:30pm to 1:00pm.
 1 There are at least 10 packages and pieces of mail to be processed for the entire office, by 11:00am.
 9 The computer specific to key card access tracking requires rebooting by 2pm daily.

The reason WHY i would prioritize these activities and tasks the above way, is because firstly, there were 10
packages and pieces of mail that affects and could potentially affect the entire office, and not just my section.
Some of these packages may be of an urgent or sensitive nature. Because of this potential impact, I would do
this task firstly. I would get the area directors signature secondly because they are probably very busy, and
may be called to an important meeting at any time even if they work until 4 pm. I would have the Purolator
packages processed thirdly due to their urgent nature and I only have half the day to get them processed.
Fourthly, I would get the docs processed and copied because some of them are also urgent even though it
may only be one that is urgent. Fifthly, I would check voice mail messages ahead of the email messages as
some of the voice mail messages may be follow ups or duplicates of the mail messages, and are probably
more urgent than regular email messages. For this reason I would also check email messages in the sixth
position or while I am listening to the voice messages. I would make sure these tasks as done before I tackle
the reception duties for the afternoon. I would make sure the files are filed in the 8 th position. Lastly, I would
make sure the computer Is rebooted by 2pm since I would be done with my reception duties by this time.

Page 8 of 8 Candidate Copy