Scribd Logo
Upload

Welcome to Scribd!

  • Tier 2 Productivity Report Work Instructions

    Uploaded by

    creeep
    10 views1 page
    This document provides instructions for running and completing the Tier 2 Productivity Report. It instructs the user to access the report from the Work Force Folder through Reports and Agent Performance. It then guides them to obtain raw data from the Tier 2 Productivity Calculator by opening Tymeshift and Reports to select and run the Summary Report. Finally, it outlines steps to copy and paste data between the Calculator and Tymeshift, refresh, and change dates before sending the completed report with a snapshot.

    Original Description:

    Tier 2 Productivity Report Work Instructions

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    This document provides instructions for running and completing the Tier 2 Productivity Report. It instructs the user to access the report from the Work Force Folder through Reports and Agent Performance. It then guides them to obtain raw data from the Tier 2 Productivity Calculator by opening Tymeshift and Reports to select and run the Summary Report. Finally, it outlines steps to copy and paste data between the Calculator and Tymeshift, refresh, and change dates before sending the completed report with a snapshot.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    10 views1 page

    Tier 2 Productivity Report Work Instructions

    Uploaded by

    creeep
    This document provides instructions for running and completing the Tier 2 Productivity Report. It instructs the user to access the report from the Work Force Folder through Reports and Agent Performance. It then guides them to obtain raw data from the Tier 2 Productivity Calculator by opening Tymeshift and Reports to select and run the Summary Report. Finally, it outlines steps to copy and paste data between the Calculator and Tymeshift, refresh, and change dates before sending the completed report with a snapshot.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    of 1

    Tier 2 Productivity Report Work Instructions.

    1. Work Force Folder > Reports > Agent Performance > Tier 2 Productivity Report.
    2. Undie Raw – For you to get the data, Open Tier 2 Productivity Calculator.
    3. Go to Zendesk > Then open Tymeshift then Reports.

    4. Select Summary Report and extract the date (yesterday).


    5. Download the file by clicking RUN NOW.

    6. Copy data and paste it to Tymeshift Raw in the Calculator. Make sure that you already remove the old data before
    you paste the new data.
    7. Refresh then go to Copy tab.
    8. Copy the all data and paste to Raw.
    9. Refresh All and Change the date in the Ticket and Occupancy Tab.
    10. Send with snapshot.

    You might also like