The Problem Domain: Bachelor of Science in Information and Technology

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Bachelor of Science in Information and Technology 1
CHAPTER I
THE PROBLEM DOMAIN
This chapter includes the introduction, the background of the study, the
objectives, and the statement of the problem, the scope and limitation, and the
significance of the study.
Introduction
In today’s generation, innovation made a huge impact in making life easier

especially in the aspect of consumers. Most of the time, consumers enjoy the
experience of eating out at restaurants, whether it would be for the food, the social
aspect, the convenience, and simply for the satisfaction. Technology is a major factor
in providing consumer’s satisfaction; technology lessens a huge amount of workload
and provides faster and convenient services. At the old days, restaurants used to take
and record the orders manually which is slow and inconvenient. But with the help of
modern technology, restaurants began to provide faster and efficient way of attending
in customers’ needs. Technology helps restaurants to take, track, and manage orders
efficiently in a timely manner.
Recently, the proponents found a perfect illustration for the importance of

technology when it comes to management, and that is the Kainan sa Balanghay. The
restaurant is still using the old ways which is taking and recording orders manually
whether it would be for dine-in or delivery. The organization is also taking reservations
through phone or over the counter only. With these manual operations, the restaurant
is experiencing slow-moving and difficulty in processing requests for order,
reservations, validating cancellation, change in schedule, and difficulty in different
documented operations due to unorganized files which is done manually through filling
out forms.
In line with this, the proponents decided to propose an Online Restaurant

Management System for Kainan sa Balanghay that will help improve their service
management like handling customer’s order or requests through online and provide an
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efficient scheduling module. On the other hand, customers can keep track of their
service request status by using their account online.
Background of the Study
Kainan sa Balanghay was first established in the year 2002 at Seaside Dampa,
Pasay as a seafood restaurant. It is owned and managed by Merle Rayos. Kainan sa
Balanghay sells delicious and remarkable dishes for their customers, which are mostly
Filipino and tourists. The organization aims to be number one seafood restaurant in
seaside Macapagal within the next two years. The restaurant will attain this through
their Asian-Filipino fusion cuisine, excellent staff services, and to cater to the needs of
their customers. Kainan sa Balanghay caters for a social and corporate events such as
weddings, birthdays, etc. The organization offers five (5) function rooms and provides
catering services, quality food and tasteful ambiance at a reasonable price. At the time
it started, the company has ten (10) staff members only and as the time passed by the
restaurant has expanded the business and increased the number of staffs to fifteen
(15).
Kainan sa Balanghay was using a manual system in managing all transactions

which is time consuming. When the customers inquire and make an order, whether it
would be a walk-in or over the phone call, the staff uses a pen and a sheet of paper or
a record book in taking customer’s order information which may lead to incorrect
writing of orders and other misinformation. Then, the order will be sent to the kitchen
for preparing. The customer should inform the staff if the order will be for dine-in,
delivery, or for pick-up. While in making reservations for function rooms and in catering
services, the customer must fill out forms such as personal information form,
reservation form and contract before proceeding to the cashier for payment then store
files in the storage cabinet to maintain the customer's file that can cause loss of files
and misplaced orders. This type of process best applies to walk-in customers only
because it has the privilege of looking around the rooms and food menu. The customer
is required to pay or provide a down payment three days after placing the reservation
and must pay in full on the day after the event.
As for phone call reservation, same process applies but it consumes more time
because of too many inquiries and questions asked. Sometimes, these types of
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manual operations have caused them problems such as misheard information, sudden
disconnection of phone calls, and unanswered phone calls due to high volume of
inquiries. The problem with its existing system makes the work slow and difficult for the
staff to provide and entertain the customers’ needs. The organizations’ situation
motivated the proponents to conduct a study and developed a system that enhanced
the process within the organization which provides a convenient, efficient and
organized better system.
Objectives
General Objective
The general objective of the study is to develop an Online Restaurant
Management System for Kainan sa Balanghay that will help the restaurant to provide
an excellent ordering, reservation services and payments. So it will be easier for the
owner and staff of the restaurant to accommodate the customer’s needs.
Specific Objectives
1. Assess the feasibility of developing a new system.
2. Analyze the existing process.
3. Develop a system that will:
a. Provide user friendly interface to ease the process of orders, reservations,

inventory and equipment management, showing facilities and services
available through online such as: catering, order delivery, and offered
packages.
b. Give customers a better understanding about cancellation process and

reschedule of events.
c. Allow customers to choose available menu options for different packages.

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d. Help the employees in organizing the records at ease using the system and
allows the employees to check the customer’s ongoing reservation or orders
through the system with proficiency.
e. Store the customer’s payment record on the system’s database that will
allow the administrator to track the organization’s sales progress with ease.
f. Allow customers to provide full payment or downpayment through Paypal.
g. Provide or generate monthly reports regarding the customer’s orders and

reservations, quantity of equipment and menu, sales constituent, and
available event or packages. Generated reports will only contain transaction
with customer like payments and service requests.
4. Test the functionality of the developed system.
Statement of the Problem
This section specifies the problems encountered by the Restaurant using the
existing process and answer why the problem exists.
The Kainan sa Balanghay was operating manually for any transaction such as
reservation for events and receiving orders of food. It also manually assists the
customers and retrieving customer information. These are the following problems that
are solved by the system upon implementation.
1. Difficulty in processing an order of request. The process of ordering is

manual so the customers always fill-out a form for any request, even if
customers come often to avail services.
2. Unorganized files because a lot of transactions are only written on a piece

of paper.
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3. Difficulty in tracking expenses due to too much volume of documents and

misplacement of files.
4. Difficulty in validating and updating for the request of reservation that leads
to cancellation/change of the schedule.
5. Difficulty preparation of reports because records are not well organized.

Moreover, some staff forgets to fix the old files.
6. Difficulty in handling information of the customers regarding with security.
Scope and Limitations
Scope
The developed system covers the reservation, order and payment parts. There
is a login system for the administrator and customers to see the services offered by the
organization. The customer could also check the availability of the function halls and if
the organization can accommodate a request depending on the available services.
The system also focuses on the reservation process which is almost the same with
processing the order and this will help the organization by minimizing the requests for
changes. The payment process is also a part of the system however; the payment
method available is over the counter or through online using customer’s Paypal
account only. On the other hand, the administrator could add and update information
of the equipment, menu, function halls, events, and customer information on the
system. Furthermore, the administrator could also supplement payment information on
the system for the over the counter payments. Moreover, the administrator could
generate reports such as, customer’s orders and reservations, quantity of equipment
and menu, sales constituent, and available event or packages.
According to the organization’s policy, the customer has to atleast provide 40%
of the total charges as down payment, 3 days after placing reservation. The customer
can reschedule or cancel the event 3 days after the payment. If the customer requests
to cancel or reschedule the reservations more than three days after the payment, the
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down payment will be forfeited. If the payment is not made in full, the payment for the
existing balance can be done over the counter right after the event. The payments that
will be made over the counter will be validated by the staff then be stored to the
database manually.
In addition, the system could handle requests for cancellation and modification
which is currently a factor in the organization's performance. The requests will be
stored in the database, and will show up in the management system. Once the
requests have been answered, the availability of the services that are offered on the
website will automatically update. The system is managed by the employees since the
owner gave authority to process all transactions. The customer can check his or her
profile that contains all his or her personal information and previous transaction with
the organization.
Limitations
Anything related to employees such as payroll, attendance, etc. is not covered

by the system. Food tasting request is not covered by the system. The system is
incapable of accepting other online payment except through customer’s Paypal
account. The organization could only use single user account, which is the
administrator account.
Significance of the study
The Online Restaurant Management System for Kainan sa Balanghay is

conducted to design and provide a better alternative on how effectively to manage the
company’s existing procedures. This will be favourable and beneficial in the following
entitles.
To the Organization
The developed system helps the organization to broaden and expand its
customers and gradually boosting its profits, which significantly bring innovation to
traditional ways of business enterprises of distributing its product and services
information.
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To the Customers
The developed system helps the customer in placing their order and
reservations, making inquiries, viewing available services and to check a background
record of the organization services
To the Employees
The developed system help the employees to minimize the paper works and
lessen the problems encountered such as loss of orders and other information,
incorrect writing of orders and ensures a faster way of getting information.
To the Proponents
The study widens the knowledge of the proponents as well as to improve the
developer’s skills and techniques in designing, developing, and implementing Online
Restaurant Management System.
To the Future Researchers
The study will serve as guidance to the future developers in building an output,
help them on gathering of reference as well as give the researchers an idea on how to
make the study more reliable and make the output system unique.
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CHAPTER II
REVIEW OF RELATED LITERATURE AND STUDIES
This chapter presents the related literature and studies after the through search
done by the researchers, conceptual framework of the developed system, description
of conceptual model of the study, definition of terms.
Review of Related Literature
Foreign
Implementing Customizable Online Food Ordering System Using Web Based

Application
According to the study written by Chavan and 3 others (2015), a better way of
accommodating customers is through online orders and delivery. Orders can be made
by using an application wherein customers can pre-order their food. The orders are
being directed to their database and are also paid beforehand. Payments are made
electronically using an automated system using a credit card or debit card. The main
reason the system was proposed is due to the fast growing technology and increasing
number of people who use the internet. The process on how placing an order online is
being discussed in the study set from the point of view of the customer choosing the
menu, viewing the delivery details up to the payment options. The system in this article
shows on how their system can be utilized by the use of the technology. This article
mainly focuses on how the food ordering system can be improved for better customer
service.
Similar to the proposed system, the proponents will provide a customizable

automated food ordering system. The proposed system will allow customers to select
the desired food according to the available menu and the customer will have an option
to pay cash on delivery or pay upon pick up. Implementing the proposed system gives
a cost-efficient opportunity to give customers want. An internet connection is a
requirement for the online order. Hence, it is expected that the user who choose this
application has an internet connection.
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Online hotel booking systems in Romania
According to Rus & Negrusa (2014), Romanian hotel has existing website for
promoting their available product and services with offers to avail great rooms only.
With the advancement of technology in Europe, the Romanian hotel is being left
behind in terms of the convenience that technology could provide. With the problem
said, the researchers had been motivated to create an online booking and hotel
reservation system for the Romanian hotel that could help the organization to improve
the services in terms of speed and convenience. The system is providing less
workload for the customer in booking and reservations which results to increased
customer satisfaction.
The above study is related to the proposed system which improves the
organization’s services in terms of speed in process, customer’s convenience, and
information accuracy. With the proposed system’s help, the organization’s work load
will lessen and the staff will have more time available for other handiwork. The
proposed system is also similar in the above study in terms of the advertisement; the
proposed system helps the organization promote the available products and services
offered by the organization which stimulates an increase in marketing.
Robust and Secure Online Bus Ticket Reservation System
According to Kumar, Gopikrishna, and Geetha (2015), the system’s framework

is focused on making the transport reservation less effort, faster, and more secure.
The system does not only let customer book trips day and night from any web
association, the system could also provide clients reservation information without the
impediment of available time or labor. The organization’s previous problem with their
system is mostly on misinformation and lost files or records. The system is intended for
utilization by the organization to deal with their business techniques; minimizing human
blunders and overcoming previous challenges.
Similar to the study above, the proponents focused the system development on
providing a faster reservation services that allow the organization to be at ease with
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the reservation process. The proposed system will help the organization to have an
organized data and lessens the probability of misinformation or loss of data. And with
the help of the proposed system’s website, the customer can easily track their
reservation status and previous transaction.
Sales and Inventory System
According to Bianca (2013), the system proposed in this study is focused on

keeping all the transactions in record and organized. All business transactions are
properly stored on a database by the system and fully secured with a password. The
system helps the organization monitor all sales and merchandise transactions either
inbound or outbound. Producing a report is one of the system’s major functionality
which helps the organization lessens the effort and time of staffs to produce the
information needed for the report.
Similar to the study above, the proponents decided to propose a system that
could provide convenience to the organization in terms of inventory management and
tracking of records. The proposed system is very similar to study above in terms of
generating reports regarding the number of equipment in use, equipment available,
available schedules, reserved schedules, available menu, ongoing orders, and all
transactions made within the organization in a short amount of time. The proposed
system provides timeliness and helps lessen the workload of staffs which causes
efficiency in work productivity.
Food Ordering System For Restaurants Using Android
According to Adivarekar, Dalvi, and Yadav(2016), the developed system’s main

objective is to provide a high proficiency services for customer’s satisfaction and to
replace the existing ordering system into a paperless convenient way of taking orders.
The researchers aim to provide customers a convenient way in browsing and placing
an order through a tablet. The system allows the customers to provide feedback and
rate the menu that the customers ordered which contributes to other customers since
the customers could check the ratings of a menu during browsing. In addition, this
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helps the restaurant to analyze the current service that the management provides and
identify the essential modification needed for a more efficient and convenient way of
supplementing customer’s satisfaction. The researchers concluded that the proposed
ordering system is time efficient and very accurate in terms of providing feedback and
taking orders.
Similar to the research stated above, the proponents proposed a system that
will generate a paperless and proficient way of taking customer’s order through an
online website which lessens the organization’s workload. The proposed system could
also enhance the organization’s services by allowing the customers to browse all the
available menu and services of the organization through online website. In addition,
the proposed system provides a time efficient manner of taking orders which results to
customer’s satisfaction.
Local
Student Information System for Kalinga State University-Rizal Campus
According to Cosidon (2016), the student information system handles every

aspect of student data right from admission, class schedules, subjects, overall student
performance, and personal information of students. The automated system helps ease
the delivery of enrollment procedures and keeping the records of students organized
such as: keeping of admission requirements during enrolment, personal information,
subjects enrolled, class schedules, and knowing the overall performance of students
which maximize the utilization of the system benefits. The performance of the
developed Student Information System is superior, more efficient and effective than
the existing student information system of the Kalinga State University Rizal campus.
With regards to the quality characteristics that were used to evaluate both the existing
and the developed Student Information System, it is also concluded that the developed
Student Information System is much better than the existing system.
Similar to the aforementioned study, the proponents decided to focus the

proposed system development based on the customer’s point of view which provides
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customer’s convenience by allowing the customers to place an order, reservation, and

view transactions through website. The proposed system is also similar to the study
above in terms of overall performance since the proposed system could provide
customer convenience and helps the organizations in many ways such as: lessens the
effort needed by the staffs, provides timeliness, and ease of access to all the
organization’s data.
BPI reports ‘internal data processing error’
According to Dumlao - Abadilla (2017), the Ayala-led Bank of the Philippine

Islands reported on Wednesday that an “internal data processing error” had led to
discrepancies in bank account balance which is complained by some clients. Due to
an internal data processing error, some clients have seen their accounts debited twice
or credited twice for a past transaction. The bank temporarily suspends access to all
electronic channels which aims to speed up rectification. The bank apologized for the
inconvenience caused by the error, vowed full resolution within the day and assured
that no client would lose money over this incident.
The article stated above motivate the proponents to develop a system that will
ensure the organizations’ records well organized and elude data redundancy. The
proposed system will inspect and confirm the data’s credibility during data entry before
entering the database. The system also allows the organization to check all
transactions and other customer related information to help prevent internal errors.
The customer could also check his/her account information and monitors all ongoing
and previous transactions made with the organization.
An Ajax-Based Hotel Management System Implementing Three-Tier Architecture

Approach
According to Camino, Olalo, and 2 others (2013), the company’s previous

system is a manual system which is a lot of handwork and time consuming. The
previous system is still using the traditional ways of making reservations and
transactions with papers and forms. The researchers developed an automated
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web-based reservation system that provides a convenient, efficient, and hassle free
way of making transactions. The developed system helps the customers to make
reservation with proficiency and accurately through an online website. In addition, the
developed system helps the employees in processing transactions, archiving
reservation data, and generating necessary report which lessens the work load and
time consumption of an employee during these undertakings.
Similar to the preceding study, the proponents aim to a develop system that
would lessen the organization’s workload and promote a time efficient way in archiving
customer’s reservations. In addition, the proposed system would lessen paper works
and generate trouble-free reports. On the other hand, the proposed system would help
the customers make their reservation with ease through the website which stimulates
customer satisfaction.
More Pinoy businesses turning to cloud technology for growth
According to Esteves (2015), the NetSuite supports the potential for expansion
of businesses in the Philippines with the help of modern technology. The NetSuite also
believes the ability of the small retailers to prevail and be a substantial business by
utilizing the benefits of the NetSuite cloud technology which provides efficiency and
convenience to businesses. Moreover, the NetSuite surmise that most problems
encountered by businesses are the huge amount of time consumption and error-prone
or possible misinformation caused by manual methods. With the said problems, the
NetSuite would like to support businesses in the Philippines by selling NetSuite
Solutions that allows businesses to gain real-time monitoring of sales and inventory
access across multiple locations allowing retail partners to meet the stock demands. In
addition, NetSuite Solutions help businesses by leveraging its end-to-end workflow-
driven efficiency, including financials, supply chain, customer relationship
management, and warehousing operations, allowing companies to provide effective
and proficient customer satisfaction. Lastly, NetSuite Solutions helps business
employees that are working in trucks, sales, food services, and pharmaceuticals to
distribute orders in minutes which make employees more productive and promote
efficiency in a short time.
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With the aforementioned article above, the proponents proposed a system that
could be utilized by the organization with ease and would support the organization in
everyday operations. The proposed system aims to aid the organization by minimizing
time consumption in different transactions and lessen misinformation by using the
system’s data entry modules which stores the data on the system’s database with
effortless archiving. Moreover, the proposed system allows the organization to monitor
the inventory with precision and overseer all transactions made within the organization.
Online retail becoming popular in Philippines
According to the Manila Times (2014), the online retail is steadily growing that
helps develop a huge amount of online buyers which led to more opening online retail
sites that results an increase in the global markets. Online retail shops allow
customers to purchase through online and be delivered anywhere in the Philippines
that induce the online retailers to build and maintain the solid yet costly infrastructure
that supports web-based systems. However, online retailers doesn’t need to focus on
maintaining and operating data infrastructure, instead, online retailers strategizes on
sustaining customers satisfaction in experiencing online shopping. In addition, online
retailers maintain hundreds of thousands of customer records with the use of web-
based software, such as, financials and inventory management system that keeps all
information in track and secured.
Similar with the article above, the proponents decided to propose a web-based
management system that would allow customers to order and reserve with ease,
through an online browser. The proposed system would help the organization in
attracting more customers which allows clients to view available menu and
reservations through online that promotes customer satisfaction. In addition, the
proposed system would help the organization in lessening paper works by allowing the
organization to archive customer information, order details, reservation details, and
previous transactions on the system database which is made with the system.
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Review of Related Study
Foreign
Homestay Online Booking and Management System
According to the study of Yu (2013), the company’s existing system is still

using manual transactions. Thus, the researcher created an online system that allows
customers to verify available rooms, check room types, inspect the company’s
credibility and to book available room through an online website. The system could
manage information regarding the guest room information, guest resources
information, and the count of guest checking in. The system is managed by a single
user only since the owner gave full authority to its employees. The administrator can
fully access and update all information on the system. The customer could stipulate its
needs through the website which the staffs could provide accordingly whether the
resources are available.
In the same way, the proposed system aims to provide convenience in terms of
inquiry, placing orders, reservation and provide company’s credibility information.
Same as the study above, the proposed system will have a single user, which is the
administrator, for the staffs since the owner gave full authority in all transactions to the
employee. The proposed system’s administrator could generate reports, transaction
history, and update all information on the system which provides convenience in terms
of efficiency and accuracy.
Online Event Organizer System
According to the study of Jehangeer and Usman (2014), the developed online
event management system has the basic functionality required for an event including a
login system for customers and user. The online system will allow the user to select
events from the available lists with different types such as birthday parties, wedding,
meetings and more. After selecting, the user is allowed to select preferred available
date, time, location, and equipment for the event. The user will be given a receipt
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number for the booking. The receipt number should be given to the company’s office
for further transactions and negotiations.
Similar to the above study, the proponents proposed a system that offers event
planning for different types of events such as birthday parties, wedding, meetings and
more. The customers can easily reserve, schedule and book available event on the
system through online. Same as the study above, the system will allow the customer to
select a preferred available date, time, place, and choose allowed menu for the event.
An order number or receipt will be provided to the customer which will be used for
further negotiations.
Event Management
According to Eng (2016), settling an event is not easy for organizations

especially if the process is manually done which is time consuming. To solve the
stated problem above, the researcher proposed a system for the organization to
facilitate the activities ahead of time and lessens the effort needed to settle the event.
The study mentions difference between good and great event which lead to marketing,
automated administrative tasks, and a good event management. According to the
study, providing customer convenience results to a great event which leads to
customer satisfaction, thus, the more satisfied a customer is, the more it will
recommend and provide higher ratings. The system produces great event since all the
automated tools on the system helps the user to lessen the workload and time
consumption of an event management.
Similar to the above study, the chosen organization is still using a manual
system which is less convenient and inefficient. Thus, the proponents decided to
propose system that will help the organization to minimize time consumption, work
load, disorganize files, and accelerate the process of placing an order or reservation.
The proposed system helps the organization in organizing an event in regards to the
event type, schedule, location, equipment and menus available for the particular event.
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Implementing an Open Source Room Reservation System
According to Withers (2015), the Miami University’s study room is still using an
offline reservation system which is inadequate since the rooms are used so heavily
that they account for 3,600 checkouts per month. With this, the researcher decided to
develop an online room reservation system for the Miami University study room. The
developed system includes booking module, email reminders of the reservation, and
ability of the user to cancel the reservation. These functions could be used by the
students through online which is time efficient and lessens the librarian’s workload. In
addition, the staffs could work in differing set of hours while supporting the room load
periods. With the developed system’s help, the library’s room reservation could be
processed not only in the library information desks but also anywhere since the
reservation system is a web-based reservation and scheduling system.
With the aforementioned study, the proponents decided to include an online

reservation module on the proposed system. The study above helps the proponents
identify the limitations of an online reservation module which is insufficient for the
organization’s increasing numbers of customer. Similar to the system above, the
proposed system could process a reservation by the customer online which helps both
the organization and the customer in reducing exertion, time consumption and
enervation. In addition, the proposed system helps the organization in cancelling
reservations since the cancellation could be processed online which helps in terms of
accuracy and efficiency.
An Analysis of Technology Applications in the Restaurant Industry
According to Cavusoglu (2015), the service industry is a major component of

restaurants which is one of the growing industries. The service industry is a proportion
of food services and accommodation of personnel expenditures which is a basis of a
restaurant’s level that is divided into different categories. Technological advancement
is a major influence in the service industry; it is a major factor in operations that
support most functions needed with no exceptions and most observed restaurants are
increasing IT budgets for further service development. The researcher found out that
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most restaurant effort on IT development results to business efficiency, enhanced

guest service, employee productivity, and cost saving measures. With these said, most
clients expect greater technology than restaurants can keep pace with which makes IT
as a cost-center. In addition, one of the research conclusions is that technology is
becoming a customer’s expectation which results to an important decision making for
customers in choosing a restaurant.
With the study stated above, the proponents proposed a system that would aim
for the organization’s growth in terms of service. The proposed system would help the
organization in utilizing the staff’s productivity by lessening the employee’s work load
in terms of taking orders, processing reservations, operating inventory, and generating
reports. Moreover, the proposed system would help the organization in advertisement
since the proposed system is a web-based restaurant management system that would
allow the customers to view the organization’s available menu and services. In
addition, customer’s satisfaction would considerably increase since, according to the
study above, most customers prefer restaurants with better technology that would
greatly help in providing service which heightens customer satisfaction that would
ensure the organization’s growth.
Local
Shop Online: A proposed E-Commerce Site and Inventory System for Bahandi
Pasalubong Center
Based on the study of Mas, Cañanes and Zacarias (2013), the company’s
existing system is still manual which results to difficulty such as: labor-intensive
inventory management, lengthy order taking, prolonged merchandise accounting, and
loss of records due to too much volume of documents. The researchers developed a
system that could update the company’s profile, services, promotions, quantity of
products and price list. And the administrator system is separated from the online
shopping system. The online shopping system provides advertisement and lessens the
volume of customers going to the local shop since the customers could place an order
online. While the administrator system, lessens time consumption in inventory
management, order taking and records management.
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Similar to the study above, the proponents decided to propose a system that
solves the time constraints of the customers taking orders. With online tools such as
this, customers could inquire at ease, order products and services without going to the
restaurant since customers could perform these actions through online. With the
proper order management and customer information, especially on their inquiry, the
system can prove to work and be a success. Also, customer satisfaction will be evident
if a company can provide fast, effective and reliable transaction process aside from
quality of food. The online system could also be an effective way of advertising the
organization’s food, product and services.
Managing Customer Reservations of BulSU Hostel through the Development of

Online Information and Reservation System
According to the study of Castro and Custudio (2016), the Online Information
and Reservation was developed to manage customers’ reservation efficiently and
effectively. The study implemented a system that could process a reservation request
through online. The system proves to be time efficient and convenient to the
increasing number of customers. The system was designed to function in a way that
helps the organization and its customers in terms of satisfaction, time efficiency,
convenience like; customers could reserve and transact through online, maintenance
features for the user account, update prices, payments, and report generation.
Through the online information system, guests are allowed to search for the available
rooms and prices. However, guests should register online if the guests wishes to place
a reservation. The administrator has full authority on the system that allows the admin
to update, edit, add, and delete information on the system.
Similar to the above study, the proposed system aims to minimize the manual
recording of transaction to help the company grow and expanding the organization by
attracting new customers with the use of the internet. The proponents system will
contain all the organization’s information including the quantity and availability of
function rooms, menu, facilities, services and prices. And by means of online system,
the customer could easily place their preferred reservation schedules conveniently,
efficiently and effectively that leads to the company’s growth. The proposed system
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focuses on the customers who will be able to utilize the system to perform the
transaction for reservation and the administrator who could add, edit, update, retrieve
information and generate report effortless in daily operations.
University of Cebu Lapu - Lapu and Mandaue Online Enrollment System
According to Lababit and Sorono(2016), the study deals with the development
of a system for the University of Cebu Lapu-lapu and Mandaue. Despite the UCLM
slow process during enrollment, the University is able to attract a growing stream of
enrollees. However, the ability to provide top of the line service to the students
hampered the inability to service the student needs during enrolment. Thus, the
researchers took a study regarding the University’s problem and decided to develop an
online enrollment system which could be accessed through the website that the
researchers designed. The system is a paper-less process, time efficient, and hassle
free not only for the students but also for the school as it is, which both parties
benefits. The system helps the University in processing student enrollments and class
scheduling with ease.
With the aforementioned study, the proponents acquired an unrelenting

determination to propose a system that would help the organization in providing
convenience, efficiency, and undemanding service to its customers that stipulates an
overall development in business. Same with the study above, the proponents decided
to propose a system that would help the organization in processing order and
reservation through a web-based system which lessens the staff’s work load.
Moreover, the proposed system will also be paper-less process, time efficient, and
hassle free not only for the customer but also for the organization which both parties
would benefit.
The Present Computerization Program of the Bureau of Customs: Focus on

Import and Export Transactions
According to Alcedo and Cajala (2015), the study aims to perceive the effects
of the present computerization and to identify the achievement of the computerization
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program in Metro Manila. The researchers discovered that the computerization

program is a success since most respondents are really glad on the outcome of the
program. Moreover, the computerization program helps the respondents in reducing
processing time, elimination of face-to-face transaction, lessens fraud commitment,
transparent procedure, 24/7 customs process, and the quick release of cargos. In
addition, the researchers found that the program is very effective in terms of the client
profile registration, acceptance of the manifest, export entry lodgment, releasing of
cargo, import entry lodgment, cancellation of bonds, conduct of x-ray cargo, and the
assessment of import charges. The researchers believe that there is no difficulty in
during the implementation of the computerization program and is confident that the
standardization of the program should be implemented.
With the mentioned study above, the proponents surmise that there will be no
anticipated deep complications during the implementation of the proposed system,
hence, the proposed system would of a great assistance to the organization. Similar to
the study above, the proposed system would impose a great reduction to the staff’s
time consumption, lessens confrontation, minimizes fraud, and swift disclosure of
request or deliveries. Moreover, the proposed system would be of a considerable
benefit to the organization in terms of customer profile registration, quick processing of
orders and reservation, soothe assessment of cancellations, and ease the generation
of necessary reports.
Computerized Sales and Inventory System for Anthony's General Merchandise

and Construction Supply
According to Kentwatak (2013), Anthony’s General Merchandise &

Construction Supply is still using manual process in all transactions since the business
started. The company has a single cashier, which is responsible for all payment
transactions and payment data archiving, three sales agents responsible for
confronting customer’s requests and needs, two drivers and four delivery agents
responsible for the delivery of orders, and lastly, a single merchandiser in charge of
handling and recording all transactions made in the warehouse. The manual method
causes difficulty to the staffs in terms of payment records archiving and inventory
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management which consumes too much time and effort. With the said problems, the
researcher developed an inventory and sales system that would lessen the staff’s
workload and time consumption. The developed system could store all payment
information on the system’s database with ease and instantaneously; the system could
record all transactions made on the warehouse with efficiency and punctuality.
Similar to the aforementioned study, the proponents proposed a system that

would lessen the work load of the organization’s staff which promotes the employee’s
productivity. The proposed system would handle payments over the counter which
lessens the employee’s needed effort to archive the payment information and analyze
the status of the order with ease. In addition, the proposed system could determine the
expected quantity of the merchandise on the warehouse with less effort and could
record all the transactions made within the warehouse efficiently.
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CONCEPTUAL FRAMEWORK OF THE DEVELOPED SYSTEM

Input Process Output
Output
Knowledge requirement Analysis & Design
 Brief history of the  Context Diagram
Organization  Work Breakdown
 Data Gathering Structure
“Deployment
 Management  Gantt Chart of Online
Information System  Flow Chart
 RDBMS  Entity Restaurant
 Inventory System Relationship Management
 Sales System Diagram
 Database  Data Flow System for
Management Diagram
Kainan sa
 Computer and Data  Database Schema
Security Implementation Balanghay”
 Software Installation  Web Design
and Testing  Coding
 Web Programing Testing and Validation
 Web Hosting  Alpha Testing
 PHP Scripting  Unit Testing
Language  White / Black
 Online Ordering and Testing
Reservation System  Integration
 Billing System Testing
 PHP MySQL  Browser Testing
 HTML
 Java Script
Hardware Requirements
 LCD Monitor
 Dual Core Intel Maintenance
 RAM 2gb DDR 3
 Evaluation
 USB/PS/2 Keyboard
 Update
 500gb HDD
 LAN/WAN
Software Requirements
 Bootstrap
 My SQL
 PHP
 WAMP
Figure 2.1 shows the conceptual framework of the developed system.

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Description of Conceptual model of the study
The conceptual model of the research study serves as guide for the developers
in implementing the system. The developers analyzed and defined all the requirements
to be used in doing the research which is composed of four (4) components such as
the input, process, output, and evaluation.
The input needs knowledge regarding the process on the organization such as
record management, creating of schedules for services. Billing and inventory
knowledge requirement also includes the awareness in web development, web
designing and database management.
The Hardware requirements are processor, LCD Monitor, Dual Core Intel, RAM
– DDR 3, Keyboard, 250 GB HDD, LAN/WAN.
The Software requirements include, Windows 7, PHP Word Press, Php 7.0,
bootstrap, WAMP, MYSQL, PhpMyAdmin.
The Conceptual model of the study shows that the concept of the system
requires knowledge in hardware and software. With these, the proponents could
proceed with the methods required before developing the system through designing
and programming concept. Thus, the proponents would be able to develop the Online
Restaurant Management System for Kainan sa Balanghay and if ever there are parts
that is needed for revaluation they could perform testing and start again from inputting
the needed information for the betterment of the system.
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Definition of terms
Cash on delivery (COD) – The only made for the payment of the company. It is when
the products are delivered in the customer’s address and by the payment is given.
Menu – a list of foods and price, package, presented in book form.
Customer – someone who choose reservation and buy goods for a company or other
person.
Inventory - Complete list of the products that are in the storage. The merchandise or
stock that a store or company has on hand.
Services – work done for the customers of a store, restaurant, catering rooms, foods,
events , hotel or similar establishment, often with regards to whether it pleases them
or not
Official Receipt (OR) – written or printed acknowledgement that things such as sums
of money have been given to the person who raises the acknowledgement
Reservation Form – a form which the customers use to reserve that is in written form.
All the information about the customer that is needed for the reservation is taken down
on that form
Purchase order (PO) – a document containing a request for goods sent by a

company to a supplier
Contract – is a written or expressed agreement between two parties to provide a

product or service.
Administrator – a person legally appointed to manage and dispose of the estate of an

intestate, deceased person, debtor, or other individual, or of an insolvent company.
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Archive – a collection of historical documents or records providing information about a

place, institution, or group of people.
Database – a structured set of data held in a computer, especially one that is

accessible in various ways.
Event – a celebration of different occasions with great importance.
Equipment – the process of supplying someone or something with items necessary

for a particular purpose.
Reservation – a qualification to an expression of agreement or approval; a doubt.
Account – a record or statement of financial expenditure or receipts relating to a

particular period or purpose.
Transaction – an instance of buying or selling something; a business deal.
Reference number – is used to separate distinct transactions in the electronic

databases used to monitor transactions associated with a card.
Website – a location connected to the Internet that maintains one or more pages on
the World Wide Web.
Packages – an object or group of objects wrapped in paper or plastic, or packed in a

box.
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CHAPTER III
METHODOLOGY
This chapter deals with the methods of research used whether historical
descriptive and experimental and a case study. The data gathering tools and analytic
tools will be further explain in this chapter as well as the methods used in developing
the system. The chapter will contain all the procedures that are needed in order to
develop the system. The procedure discussed here will further educate the
organization on how the developed system will work and will be implemented
Project Planning Procedure
The project planning procedure is the stage that serves as the proponent’s
road map in planning the project. The proponents started with choosing a project
manager who will be assigned to lead the team, monitor and control the project work.
Then, the rest of the members decided on what specific roles each will take such as
system analyst, programmer and others to perform. It was necessary for the team to
conduct study and brain storm after assigning the given position to distribute the
individual task. After assigning and choosing a role, the project manager prepared a
letter for interview (See APPENDIX A). The proponents decided to conduct an ocular
visit and interview to determine the concept of the existing system of the organization.
The organization approved and cooperated for the proponent’s project and let the
proponents know about the company’s history, flow of the existing system and other
details that necessary for the project. After gathering all information produced, the title
of project has been established as Online Restaurant Management System for Kainan
sa Balanghay then after the approval, the proponents proceed with the next phase of
the project which is gathering more information from the different content of the
documents. The proponents also conducted surveys to the organization regarding on
the proposed system.
The proponents used Work Breakdown Structure (WBS) (See APPENDIX D) to

plan the possible outcomes based on visual scenarios, which defines the key
objectives and tasks required to reach those goals. The WBS helped the proponents in
analyzing the right number of people for a specific task, monitor the progress,
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identifying the risks, and understanding each steps required. The proponents created a
plan using Gantt chart (See APPENDIX E) to have a more detailed plot visual
representation for every schedule process which helped the proponents to reach the
time allotted in developing the system.
Feasibility Analysis Procedure
The Feasibility Analysis is the best way to determine if the developed system
can be technically, operationally and economically feasible for the company. This will
also tell if the proponents should continue to pursue the system. Interviews can
determine the feasibility of the proposed system. The respondent was interviewed on
what methods the company uses in the manual process and also the knowledge of the
employees in terms of the resources.
In technical feasibility, the proponents conducted an interview on the

employees of the organization, with the owner’s permission, to learn the target
business case. The survey (see APPENDIX C) is consists of questions regarding the
employee's perspective on the willingness of the organization to support the developed
system and the staffs knowledge in terms of computer literacy. With this step, the
proponents will be able to identify if the proponents could obtain the required
resources for the developed system before the study begins.
In economic feasibility, the details cost of the existing system including the
amount of supplies or materials used on the operation as well as the other expenses
like electricity consumption of the said organization which will be needed for the cost
and benefit analysis using different formulas. The developed system’s cost information
will be gathered and calculated using the said formula to find out if the proponents
system is feasible.
The proponents used the following formula to compute the payback ratio, break
even ratio and breakeven point of the proponents system:
Payback Ratio = Yearly Benefit – Cumulative Benefit

Cumulative Benefit
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Break Even Ratio = Projected Benefit – Cumulative Benefit
Projected Benefit
Break Even Point = Break Even Year + Break Even Ratio
Payback ratio helped the proponents determine the actual risk involved on a
project whether the investments made by the organization are profitable or could lead
to a possible loss. In addition, the formula helped determine the time period needed
before the investment made could be recovered.
Break Even Point formula helped the proponents deduce and calculate the
operating cost and ascertain the pricing decisions. In terms of operation, the
production cost by the project is a fix value of investment, anything beyond the fix
value is a possible profit. In terms of pricing decision, the Break Even Point formula
tells exactly how much profit is derived from your current pricing strategy.
In Operational feasibility, the proponent determines the preparation of the

organization for the system by conducting a survey. The survey (see APPENDIX C)
was given to the staff of Kainan sa Balanghay who is handling Order and Reservation.
Upon conducting the survey, the proponents analyzed the result and determined that
the organization would accept possible changes to the system and is willing to support
the development of the system.
System Analysis and Design Procedure
The system analysis and design procedure is to further check the functionality
of the system and shows how the system should work. By doing this procedure, the
proponents can improve in planning and developing the system. The current process
was further determined by the proponents through conducting interviews with the staff
and manager before proceeding with the survey. The proponents proceeded with
elicitation then analyzed the gathered information by validating all the specifications
needed before validating and undergo in developing the developed system that will be
helpful in future.
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Data Gathering Analysis Design
• Interview • SDLC Waterfall • Contextual

• Survey Model Diagram
• Documentation • Feasibility Study • DFD
• Flow Chart
Figure 3.1 shows the data gathering technique, analysis, and design used
The Context Diagram shows the main flow of the system which demonstrates
how the information and the people involved in the process will work as a unit. The
diagram also shows the event that should be considered in developing the system like
request for order, reports, payment validation, etc. The proponents used the diagram
to get the whole picture on how the system works. This gave the proponents a whole
view of the scope of the developed system and its boundaries.
The Data Flow Diagram (DFD) is used to understand the flow of each process
and distinguish the data within each process. It is the graphical representation of the
processes that will be in the system such as reservations, payments, etc. This tool
helped the proponents identify the boundaries of the system and understand the
system’s components in a detailed representation. The diagram is used by the
proponents to be a guide on how the system should work step by step. And also, this
helped the proponents to understand and determine the process and data flow within
the system.
The Entity Relationship Diagram (ERD) shows the relationship within the
system in a graphical representation. The diagram shows on how the people and the
processes are related. It also shows the terms and words that will be used in the
system. The diagram helped the proponents create an accurate system as per the
needs and requirements of the organization. The diagram is used by the proponents to
have an idea on how the entities such as employees, customers, etc., co-relates with
the processes such as reservation, payments, inquiries, etc., within the system.
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The Database Schema served as the logical point of all the data stored in the
system. This defines the terms being used in the system and its database. This table
showed the constraint of everything that is used in the database and helped the
proponents identify how the data is organized and the relations among them are
associated. Proponents used this to have a visual representation on how the database
is constructed and is being used. This simply defines the objects within the database.
The Flow Chart showed how the system will work step by step from start up to
the end. It showed the possible scenarios that happened on the system. Questions
that could be answered with a yes or no, is included in the flow chart. The chart is used
by the proponents to distinguish the process within each features of the developed
system and identify every action and changes made within the system.
System Development Procedure
In today’s modern world, most people use the system development life cycle
waterfall model that lends itself more to a structured environment which is used to
describe a process for planning, creating, testing, and deploying a system. The
systems development lifecycle concept applies on hardware and software
configurations, as a system can be composed of hardware only, software only, or a
combination of both.
Figure 3.2 shows the System Development Life Cycle Waterfall Model
The requirement and analysis phase is where the required information

gathered that is used by the proponent in determining user expectations for a new or
modified product which must be quantifiable, relevant and detailed.
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The Designing phase is a step where the software and hardware requirements
are being discussed. This phase was discussed as well with the organization so both
ends have a bigger picture on how the developed system affected the organization
and its systematical architecture. This phase helped the proponents start the
production stage and clearly defined all of the architectural flow of the developed
system which is reviewed by the organization.
Implementation and Coding phase focused on the system development and

simply start the creation of the software after getting the requirements needed for the
system development. The proponents safely gathered the requirements and
developed the system which ensured that the system is met by the organization’s
requirement and needs.
Testing phase aimed to check and find possible defects on the developed
system. This phase focused on testing each activity and feature that are on the
system. The proponents analyzed every interface of the system that ensured the
system functions as planned.
Deployment phase is made after all the tests are done and the bugs have been
fixed. The system is then installed on the organization’s station for operational use
which is utilized by the organization’s staffs.
Lastly, the maintenance phase is conducted by the administrator where the

data entered within the system is evaluated and regulate necessary changes which
solely depend on the organization’s volition. The administrator updates the system by
using the management module that could add, edit, and delete information on the
system.
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The Development tools have the basic functions that are needed for the system
to work. With the users being involved, the proponents knew the changes needed, that
provided better experience for the organization, using the user’s suggestions and
feedback. The tools that are used in developing the system are the Bootstrap, PHP
7.0, MySQL, and WAMP. Bootstrap is used by adding the bootstrap core CSS in the
tag coding that allows the website on a mobile inter face which is an open-
source front-end web framework for typography, forms, buttons, navigation and other
interface components, as well as optional JavaScript extensions; The PHP 7.0 is used
by embedding in conjunction with MySQL database and by embedding into HTML
which is utilized primarily for the web development and as the general-purpose
programming language in web development. These are the two major programming
language used in the system development which ensured the system full response
and interactive design. MySQL is an RDBMS for data archiving where the necessary
information such as menu details, reservation details, event details, etc. are stored by
connecting MySQL to the system with link tags and query execution. While the
PHPMyAdmin is an administration tool that is used in managing MySQL with a web
browser. WAMP is an interpreter for scripts written in PHP and Perl programming
languages system which is used in testing the system on various ways which validates
and evaluated the system. The WAMP is utilized by installing the WAMP and saving
the developed system to the indicated public website directory of the local WAMP
server. The process is fully developed and validated by the help of the users which
provided helpful information and suggestions that improved the functionality of the
developed system.
Testing & Evaluation Procedure
The proponents decided to undergo different testing procedures to analyze the

system capabilities and determine the system limitations. This procedure includes
documents such as the requirements and design specification which helped prevent
defects from being introduced in the code. Sometimes it’s referred as “verification of
the test basis via the test design”.
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Alpha testing is where the proponents simulate or run the system in an actual
operational testing by potential customers or at the developers’ site. Alpha testing is
often employed for off-the-shelf software as a form of internal acceptance testing,
before the software goes to beta testing. By doing this test, the proponents narrowed
down the proper activity of the developed system. The critical points of the system are
fixed by adding and removing some functions. The bugs are taken care of with the
help of the user’s feedback that tested the system.
Unit testing phase is focused on the assessment of the components and

specific units of the software while determining whether the application is functioning
as designed. This test was conducted by testing the software on different sets of
system units which determined the aptitude of the developed system.
Integration testing is an extension of unit testing where it takes smaller unit of

unit testing and tests the behaviour as the whole. This helped the proponents catch
bugs earlier since it is used in the early stages of development and helped catch
system-level issues, such as broken database schema, mistaken cache integration,
and so on.
Black / White box Testing is used to simply check on what the system can do
for the users. This determined the system’s capability and the available features of the
system. This process included people who are both aware & unaware on how the
system should be developed. White box testing is conducted by the programmers for
the codes’ functionality and checked all the coverage of the system. The tests are
based on coverage of the codes, conditions and paths. Black box testing is conducted
by simulating the system which is examined and used by the person who is not
knowledgeable in any programming language. This test gave emphasis on the topic
and checked the functionality of the system as a whole.
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CHAPTER IV
RESULT AND DISCUSSION
This chapter tackles the description of the existing and developed system, the
result of the feasibility analysis procedure, context diagram of the existing and
developed system, data flow diagram of the existing and developed system and the
entity relationship diagram, database schema.
Results of Feasibility Analysis
This section presents the result of the technical, operational and economic
feasibility study. The developed system is discussed here if it is operationally,
technologically, and economically feasible for the chosen organization, so that the
proponents know what kind of development will be suitable for the company, to know
how willing is the organization in supporting the developed system and if the system
will help the organization serve or lessen the supplies, materials and other expenses
that the organization spent in the existing system.
Technical Feasibility
The company was using a manual system on all transactions and process
which are recorded on a piece of paper. The developed system is technically feasible
since the company is willing to make an investment and purchased new ICT resources
such as computer set which is used for the developed system. On the meantime, the
organization has existing ICT resources that were used on the developed system; the
existing ICT resources are telephone line and credit card machine. With the
proponents system, the organization was able to deliver fast and good services.
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Table 4.1
Available ICT Resource of the Existing System
Hardware Specification
Telephone PLDT
Credit Card Machine Ignenico i5100
Table 4.1 shows the existing ICT resource of the Kainan sa Balanghay
Table 4.2
Required ICT Resources & Specifications of the Developed System
PROPOSED ICT RESOURCES
HARDWARE
PARTICULARS SPECIFICATION
Computer Set
System Unit
Monitor LED 15.6"
Mouse USB
Keyboard USB
Hard Disk Drive 500 GB
Random Access Memory 2GB DDR3
Processor Intel Pentium G3260
Printer Epson Stylus
SOFTWARE
SYSTEM SOFTWARE SPECIFICATION
OPERATING SYSTEM Windows 7
OFFICE SUITE SOFTWARE Microsoft Office
ANTI VIRUS Kaspersky
WEB BROWSERS Google Chrome, Mozilla Firefox
Table 4.2 shows the required ICT resources for the developed system
Operational Feasibility
The proponents conducted a survey to fifteen staffs of the organization and

examine the literacy in terms of computer knowledge on the chosen organization.
Upon conducting the interview, the proponents discovered that the organization is
willing to invest time and effort on implementing the developed system. The
organization understood that the developed system will help the
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organization to have an efficient way in placing an order and reservation, to have an

organized file storage, and lessen the workload in every day transactions. Thus, this
made the developed system operationally feasible to change the manual method into
online system.
Figures below shows the result of the survey conducted by the proponents to
the staff of the organization:
1. Have you ever used a Computer System before?
Yes No
0%
100%
Figure 4.1 show that all of the staffs have used a computer before
2. Can you turn a computer on and off?
Yes No
7%
93%
Figure 4.2 shows that majority of the staffs could turn on and off a computer.
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3. Do you know how to use a mouse device?
Yes No
0%
100%
Figure 4.3 show that all staff of the organization knows how to operate a mouse
device.
4. Do you know how to use a flash drive?
Yes No
0%
100%
Figure 4.4 shows that all staff assumed that the proposed system can help the
organization in accommodating more customers.
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5. Can you perform basic computer operations llike; Minimize, Maximize,

Restore, and Close Windows?
Yes No
0%
100%
Figure 4.5 shows all the staff of the organization could perform basic computer
operations.
6. Do you know how to print any type of document?
Yes No
27%
73%
Figure 4.6 shows that 73% staff of the organization knows how to print different
types of document.
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7. Can you create a folder to put your saved work into?
Yes No
40%
60%
Figure 4.7 show that 60% of the staff could create new folders.
8. How often do you use computer?
8 7
7 6
6
5
4
3 2
2
1 0
0
Never A few times Once a week Every day
Figure 4.8 shows the number of staff that uses a computer every day, once a
week, and a few times.
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9. Describe the best way how you feel about using computers.
12 10
10
8
6 4
4
2 1
0 0
0
Cofidently with Need occasional Find it difficult and
little or no support support need lots of
support
Figure 4.9 shows that most staff is confident in operating a computer with none
or occasional support.
10. Are you willing to support the developed system?
Yes No
0%
0%
100%
Figure 4.10 shows that all staff of the organization is willing to support the
developed system.
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Economic Feasibility
In economic feasibility the cost in supplies, materials and other expenses of the
existing and developed system are shown. The company was using manual process
on the restaurant. Table 4.2 below shows the cost of existing ITC resources. On behalf
of the cost benefit analysis, the developed system is feasible and economical
regarding its pre-assumed cost for developing the system. Most of the time,
developing a system would usually cost a one-time expense which will not recur after
the project has been completed. This would surely benefit the company in the long run
since almost half of the existing economic cost will be reduced.
Table 4.3
Cost of Existing ICT Resources
EXISTING ICT RESOURCES
HARDWARE
PARTICULARS SPECIFICATION QUANTITY UNIT PRICE TOTAL AMOUNT
Telephone PLDT 1 set ₱1,000.00 ₱1,000.00
Credit Card
Machine Ignenico I5100 1 pc 11,000.00 11,000.00
TOTAL COST OF HARDWARE RESOURCES ₱12,000.00
Table 4.3 shows the breakdown representation of the cost of existing ICT Resources.
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Table 4.4
Cost of Supplies and Materials of the Existing System
COST OF SUPPLIES, MATERIALS AND EXPENSES OF THE EXISTING SYSTEM

PARTICULARS QUANTITY UNIT PRICE TOTAL AMOUNT
SUPPLIES AND MATERIALS
Bond Paper (long) 24 reams ₱190.00 ₱4,560.00
Bond Paper (short) 24 reams 150.00 3,600.00
Folder (long) 50 pcs. 14.75 737.50
Folder (short) 50 pcs. 12.25 612.50
Calculator 5 pcs. 299.75 1,498.75
Stapler No. 35 5 pcs. 110.00 550.00
Staple Wire 15 boxes 45.00 675.00
Glue 10 pcs. 25.00 250.00
Paper Clip 5 boxes 20.00 100.00
Fastener 5 boxes 40.00 200.00
Scissors 5 pcs. 20.00 100.00
Hardbound Log Book 15 pcs. 250.00 3,750.00

Correction tape 12 pcs. 25.00 300.00
Ballpen 30 pcs. 5.00 150.00
Tapes ( Scotch,
Double Sided,
Packaging) 12 pcs. 20.00 240.00
Filing Cabinet 2 pcs. 7,500.00 15,000.00
Calling Cards 200 pcs. 2.00 400.00
TOTAL COST OF SUPPLIES AND MATERIALS OF EXISTING SYSTEM ₱32,723.75

OTHER EXPENSES:
Electric consumption 12 months ₱40.07 ₱480.84
Telephone Bill 12 months 700.00 8,400.00
TOTAL COST OF EXPENSES OF EXISTING SYSTEM ₱8,880.60
TOTAL COST OF EXISTING ICT RESOURCES ₱12,000.00
TOTAL COST OF SUPPLIES, MATERIALS AND EXPENSES OF THE
EXISTING SYSTEM ₱53,604.35
Table 4.4 shows the breakdown representation of the cost of the existing
system used by the Kainan Sa Balanghay. The cost of the supplies and materials is
₱56,604.35.
Telephone and Credit Card Machine: 1.68 W and 7.2 W

Estimated cost per day: [(8.8 W x 15 hrs)/ 1000 W] x ₱ 10.12
= ₱ 1.335
Estimated cost per month: 1.335 x 30
= ₱ 40.07
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Table 4.5
Projected Increases in the Supplies and Materials of the Existing
System
YEARLY COST OF SUPPLIES, MATERIALS AND EXPENSES OF THE EXISTING SYSTEM
PARTICULARS YEAR 1 YEAR 2 YEAR 3 YEAR 4 YEAR 5
Bond Paper (long) ₱4,560.00 Php5,016.00 ₱5,517.60 ₱6,069.36 ₱6,676.30
Bond Paper (short) 3,600.00 3,960.00 4,356.00 4,791.60 5,270.76
Folder (long) 737.50 811.25 892.38 981.61 1,079.77
Folder (short) 612.50 673.75 741.13 815.24 896.76
Calculator 1,498.75
Stapler No. 35 550.00
Staple Wire 675.00 742.50 816.75 898.43 988.27
Glue 250.00 275.00 302.50 332.75 366.03
Paper Clip 100.00 110.00 121.00 133.10 146.41
Fastener 200.00 220.00 242.00 266.20 292.82
Scissors 100.00 110.00 121.00
Hardbound Log Book 3,750.00 4,125.00 4,537.50 4,991.25 5,490.38
Correction tape 300.00 330.00 363.00 399.30 439.23
Ballpen 150.00 165.00 181.50 199.65 219.62
Tapes ( Scotch,
Double Sided,
Packaging) 240.00 264.00 290.40 319.44 351.38
Filing Cabinet 15,000.00
Calling Cards 400.00 440.00 484.00 532.40 585.64
TOTAL COST OF
SUPPLIES AND ₱32,723.75 ₱17,132.50 ₱18,955.75 ₱20,730.33 ₱22,924.36
MATERIALS
OTHER EXPENSES:
Electric consumption ₱480.84 ₱480.84 ₱480.84 ₱480.84 ₱480.84
Telephone Bill 8,400.00 8,400.00 8,400.00 8,400.00 8,400.00

TOTAL COST OF
₱8,880.84 ₱8,880.84 ₱8,880.84 ₱8,880.84 ₱8,880.84
EXPENSES
TOTAL COST OF
EXISTING ICT ₱12,000.00 - - - -
RESOURCES
TOTAL COST OF
SUPPLIES,
₱53,604.35 ₱26,013.34 ₱27,836.59 ₱29,611.17 ₱31,805.20
MATERIALS AND
EXPENSES
Table 4.5 show the yearly cost of the Existing System. The proponent use 10%
increase per year on the supplies and materials. The estimated increase in the
Page
supplies and materials of the Existing System for year 1 ₱53,604.59, in year 2
₱26,013.34, in year 3 ₱27,836.59 in year 4, ₱29,611.17 in year 5 ₱31,805.20.
Table 4.6
Presumed Operational Cost of the Developed System
PROJECTED OPERATIONAL COST OF SUPPLIES, MATERIALS AND EXPENSES OF THE

DEVELOPED SYSTEM
Bond Paper (long) 5 reams ₱190.00 ₱950.00
Bond Paper (short) 5 reams 150.00 750.00
Folder (long) 12 pcs. 14.75 177.00
Ballpen 10 pcs. 5.00 50.00
Stapler No. 35 1 pc. 110.00 110.00
Staple Wire 2 boxes 45.00 90.00
Paper Clip 2 boxes 20.00 40.00
Fastener 2 boxes 40.00 80.00
Scissors 1 pc. 20.00 20.00
Ciss Kit Tank 4 Colors 2 sets 500.00 1,000.00
Calling Cards 50 pcs. 2.00 100.00
TOTAL COST OF SUPPLIES AND MATERIALS OF DEVELOPED SYSTEM ₱3,367.00
OTHER EXPENSES:
₱586.67 ₱7,040.04
Electric consumption 12 months
Telephone Bill 12 months 700.00 8,400.00
TOTAL COST OF EXPENSES OF DEVELOPED SYSTEM ₱15,440.04
TOTAL COST OF SUPPLIES, MATERIALS AND EXPENSES OF THE
₱18,807.04
PROPOSED SYSTEM
Table 4.6 shows the cost of the Developed System. The cost of the supplies
and materials is ₱18,807.04.
Electrical Bill Consumption

Formula: [(Watts x Hours Used)/ 1000] x Cost per kilowatt = Total Cost
Computer Set: 120 W
Estimated Cost per day: [(120 W x 15 hrs)/1000W] x ₱ 10.12
= ₱18.22
Estimated Cost per month: ₱18.22 x 30
= ₱ 546.60
Page
Telephone and Credit Card Machine: 1.68 W and 7.2 W

Estimated cost per day: [(8.8 W x 15 hrs)/ 1000 W] x ₱ 10.12
= ₱ 1.335
Estimated cost per month: 1.335 x 30
= ₱ 40.07
Total Estimated Cost per month of the Developed System =

Total Estimated Cost for Computer Set + Total Estimated Cost
for Telephone and Card Machine: ₱ 546.60 + ₱ 40.07
= ₱ 586.67
Page
Table 4.7
Projected Increases Operational Cost of the Developed System
YEARLY PROJECTED OPERATIONAL COST OF SUPPLIES, MATERIALS AND EXPENSES OF THE
DEVELOPED SYSTEM
PARTICULARS YEAR 1 YEAR 2 YEAR 3 YEAR 4 YEAR 5
Bond Paper (long) ₱950.00 ₱1,045.00 ₱1,149.50 ₱1,264.45 ₱1,390.90
Bond Paper (short) 750.00 825.00 907.50 998.25 1,098.08
Folder (long) 177.00 194.70 214.17 235.59 259.15
Ballpen 50.00 55.00 60.50 66.55 73.21
Stapler No. 35 110.00 0.00 0.00 0.00 0.00
Staple Wire 90.00 99.00 108.90 119.79 131.77
Paper Clip 40.00 44.00 48.40 53.24 58.56
Fastener 80.00 88.00 96.80 106.48 117.13
Scissors 20.00 0.00 0.00 0.00 0.00
Ciss Kit Tank 4
Colors 1,000.00 1,100.00 1,210.00 1,331.00 1,464.10
Calling Cards 100.00 110.00 121.00 133.10 146.41
TOTAL COST OF
SUPPLIES AND ₱3,367.00 ₱3,560.70 ₱3,916.77 ₱4,308.45 ₱4,739.29
MATERIALS
OTHER EXPENSES:
Electric
consumption ₱7,040.04 ₱7,040.04 ₱7,040.04 ₱7,040.04 ₱7,040.04
Telephone Bill 8,400.00 8,400.00 8,400.00 8,400.00 8,400.00
TOTAL COST OF
₱15,440.04 ₱15,440.04 ₱15,440.04 ₱15,440.04 ₱15,440.04
EXPENSES
TOTAL COST OF
SUPPLIES,
₱18,807.04 ₱19,000.74 ₱19,356.81 ₱19,748.49 ₱20,179.33
MATERIALS AND
EXPENSES
Table 4.7 show the yearly cost of the Existing System. The proponent use 10%
increase per year on the supplies and materials. The estimated increase in the
supplies and materials of the Existing System for year 1 ₱18,807.04, in year 2
₱19,000.74, in year 3 ₱19,356.81 in year 4, ₱19,748.49 in year 5 ₱20,179.33.
Page
Table 4.8
Installation Cost
DEVELOPED ICT RESOURCES
HARDWARE
PARTICULARS QUANTITY UNIT PRICE
Computer Set set 1 Php12,055.00
System Unit -----
Monitor -----
Mouse -----
Keyboard -----
Hard Disk Drive -----
Random Access Memory -----
Processor -----
Printer set 1 Php3,000.00
TOTAL INSTALLATION COST Php15,055.00
The Table 4.8 shows the summary of the installation cost in developing the
system for Kainan Sa Balanghay is ₱15,055.00.
Table 4.9
Developmental Cost
DEVELOPMENTAL COST OF THE DEVELOPED SYSTEM
Bond Paper (short) 2 reams Php150.00 Php300.00
Marker 1 pieces 40.00 40.00
Manila Paper 4 bdls 5.00 20.00
Folder 5 bdls 10.00 50.00
EXPENSES
Developer's Allowance 5 members Php1,500.00 Php7,500.00
Electric Consumption 6 months 109.20 655.20
Internet Allowance 1 month 1,000.00 1,000.00
Printing Service 6 months 200.00 1,200.00
TOTAL DEVELOPMENTAL COST Php10,765.20
The Table 4.9 shows the summary of the developmental cost in developing the
system is ₱10,765.20. Proponents allowance was included to support the basics
needs of the proponents on the developing the system.
Page
Table 4.10
Cost Benefit Analysis
Table 4.10 shows the Cost Benefit Analysis. Year is assumed to be where the
system will be developed. Developmental Cost is ₱10,765.20 Total Cost of Existing ₱
53,604.59.
Break Even Year = Year 1
Payback Ratio = Yearly Benefit – Cumulative Benefit

Cumulative Benefit
= 19,742.55 – 8,977.35
8,977.35
= 10,765.20
8,977.35
= 1.20
Break Even Ratio = Projected Benefit – Cumulative Benefit

Projected Benefit
= 19,742.55 – 8,977.35
19,742.55
=0.55
Page
Break Even Point

= Break Even Year + Break Even Ratio
= 1 + 0.55
= 1.55
.55*12 = 6.6
.6*30 = 18
= 1 year, 6 months and 18 days
Page
Data Flow Diagram of the Existing System
Figure 4.11 shows the Dataflow Diagram of the existing system

Page
Existing System Description
The existing system uses manual method in all transactions made within the
organization. The owner is the one who insert information of menu list, equipment list,
terms and condition, and services offered which is archived on their corresponding
folders. Inquiry could only be made through phone or by going to the restaurant and
inquire information regarding the available menu, terms and conditions, and services
offered by the organization. Before inquiry, the customer must provide necessary
information on the organization’s log book for the organization’s record and for security
purposes.
Orders could only be placed manually through phone, which requires customer
information, or over the counter, which would demand customer information when the
order is for pick-up and delivery. Similar in placing orders, making reservations is
processed manually that could be processed through phone or over the counter which
requires customer information and necessary data in finalizing the reservation.
During payment, customers are required to provide their order information or

reservation details to proceed with the payment and notify the organization if the
payment would be made in full or for down payment. Then, the account details will be
stated to the customer before issuing the receipt. Moreover, customers could request a
schedule for food tasting and acquire details regarding the customer’s previous
transactions. While the request for cancellation and rescheduling would require
customer’s information to check whether the reservation could still be cancelled or
rescheduled. If the request could still be processed, the available menu and services
will be stated to the customer for selecting the desired procedure which would be
processed swiftly and provide the updated details.
Orders for delivery would be given to the delivery man for distribution which will
be delivered to the designated address then return to the organization and update the
order’s status including the payment information. Additionally, orders for pick-up would
need customer’s order details before the order is presented. Lastly, the owner could
demand reports which will be processed manually by searching and gathering of
necessary documents on the filing cabinet.
Page
Data Flow Diagram for the Developed System
Figure 4.13shows the Dataflow Diagram of the Developed System

Page
Developed System Description
The proposed system could archive data and process transactions with ease
through an online web-based system. The owner could create, delete, and update data
regarding the terms, available menu, stored equipment, offered services, and
suggested packages. In addition, the owner could update all the data on the system
including the customer information and check all the details concerning the displayed
menu, services, and packages. Meanwhile, customers could easily inquire or examine
available services, menu, and offered packages on the proposed system’s website.
However, customer should register and create an account on the website before the
customer could place an order and make a reservation.
When placing an order, the customer could easily order the selected menu and
provide all necessary information on the website. Then, the order details will be given
to the customer including the reference number that will be needed for the payment.
Similar in placing orders, the customer could smoothly make reservations by selecting
the available services on the website and provide the required information then once
the reservation is processed, the reservation details will be provided including a
reference number that will be used for further transactions. However, the payment
could only be made over the counter where the cart details or reference number will be
needed. Subsequently, the customer could provide either a down payment or pay in
full which will be confirmed with an issued receipt.
Request for cancellation and rescheduling could be processed on the system

by providing the customer’s information or cart details. Once the details have been
confirmed, the customer could now select whether to cancel or reschedule the
reservation which will be verified if the request could still be processed. After
verification, the updated details regarding the request will be provided to the customer.
Orders for delivery will be provided to the delivery man for transportation which
will be distributed to the identified address. Then, the delivery would report back to the
organization and update the delivery’s outcome and the staff will update the order’s
status including the payment information on the system.
Page
Additionally, orders for pick-up would need customer’s order details or

reference number before the order is presented. In the meantime, the owner could
easily check all transaction made within the organization and the system could
generate reports regarding the menu, services, equipment, order, reservations, and
payment made on a specified date.
Page
Context Diagram of the Developed System
Figure 4.12 shows the Context Diagram of the Developed System

Page
Entity Relationship Diagram
Figure 4.14 shows the Entity Relationship Diagram of the Developed System
Page
Flow Chart
Figure 4.15.1 shows the Flow Chart of the Developed System

Page

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Database Schema
Table 4.11 tbl_customer
Fields Type Rules and Constraints

User_ID Integer(10) PK – Auto Increment
First_Name Varchar(50) Not Null
Middle_Name Varchar(50) Not Null
Last Name Varchar(50) Not Null
Email Varchar(100) Not Null
Password Varchar(50) Not Null
Mobile Varchar(11) Not Null
Address1 Varchar(100) Not Null
Address2 Varchar(100) Not Null
Table 4.11 shows the information about the customer and the User_ID set as the
Primary Key
Table 4.12 tbl_cart

Cart_ID Integer(10) PK – Auto Increment
Store_id Integer(10)
Cart_date Varchar(250) Not Null
User_ID Integer(10) Foreign Key
Store_name Varchar(200) Not Null
Store_image Varchar(200) Not Null
Qty Int(10) Not Null
Total_amt Int(10) Not Null
Pay_status text Not Null
Table 4.12 shows the Cart information and the Cart_ID set as the Primary Key
Table 4.13 tbl_packages

Pack_id Int(100) PK – Auto Increment
Pack_Title text Not Null
Pack_desc Varchar(250) Not Null
Pack_qty Int(10) Not Null
Pack_price Int(10) Not Null
Pack_items Varchar(250) Not Null
Table 4.13 shows the Packages information and the Pack_ID set as the Primary Key
Page
Table 4.14 tbl_storage

Store_ID Integer(10) PK – Auto Increment
Store_cat Integer(10) Not Null
Store_name Varchar(250) Not Null
Store_desc Varchar(250) Not Null
Store_price Int(10) Not Null
Store_image Varchar(200) Not Null
Store_Qty Int(10) Not Null
Table 4.14 shows the Storage information and the Store_ID set as the Primary Key
Table 4.15 tbl_payment

User_ID Int(10) PK – Auto Increment
Cart_ID Int(10) Foreign Key
Amt_due Int(10) Not Null
Amt_pd Int(10) Not Null
Pmt_stat text Not Null
Or_no Int(10) Not Null
Pmt_date date Not Null
Table 4.15 shows the Payment information and the User_ID set as the Primary Key
Page
APPENDIX A
June 2017
KAINAN SA BALANGHAY
Seaside, Diosdado Macapagal
Blvd, Pasay, 1300 Metro Manila
Naneth Doromal & Dixon Calamba
Ma’am/Sir:
Greeting!
We the undersigned are currently enrolled in the coursed subject thesis A. One of the
requirements of the said subjects it to look for an organization and study the processes
of information system that they used. To do this, we need to conduct an interview for
us to understand the flow of transaction in your organization that will eventually guide
us in doing capstone proposal. Specifically Online Restaurant Management System
In connection with this, we are seeking your approval to conduct interviews in your
most convenient time. Rest assured that all document and data gathered will be used
only the said pursue.
We hope that request merits your approval. Thank you very much and more power.
Respectfully yours,
Abello Jr, Domingo C.
Edillor, Cris Echon
Acebes, Geneva Rose
Indelible, Alfaizah
Joves, Kyron
Noted:
ROLAN M. MACARANG
Subject Instructor
Page
APPENDIX B
June 26, 2017
Ms. Mary Rose Rey Quinto

IT Instructor
Information College-Manila
Dear Maam,
A pleasant day to you!
May we invite you to be the advisor of out thesis entitled; “ONLINE RESTAURANT
MANAGEMENT SYSTEM FOR KAINAN SA BALANGHAY” We hope that your
knowledge in the field will greatly help us in fulfilling this partial requirements for our
course Bachelor of Science in Information Technology. We are hoping for your
favorable response. Thank you ma’am
Very truly yours,
Noted by:
Rolan M. Macarang
Thesis Professor
Abello Jr, Domingo C.
Edillor, Cris Echon
Acebes, Geneva Rose
Indelible, Alfaizah
Joves, Kyron
Page
APPENDIX C
Questionnaire (Survey)
Basic Computer Skills Questionnaire

Name :
Position:
Operational Feasibility:
It is essential that we know what computer skills you have to enable us to
identify what additional training you might need. Please complete the questionnaire
below as fully as possible. PLEASE NOTE: THIS IS ABOUT WHAT YOU KNOW AND
NOT HOW WELL YOU CAN DO IT.
1. Have you ever used a Computer System before?13
YES
NO
2. Can you turn a computer on and off?14

YES
NO
3. Do you know how to use a Mouse device?

YES
NO
4. Do you know how to use a Flash Drive?

YES
NO
5. Can you perform basic computer operations like; Minimize, Maximize,

Restore, and Close Windows?
YES
NO
6. Do you know how to print any type of document?

YES
NO
Page
7. Can you create a Folder to put your saved work into?

YES
NO
8. How often do you use the Computer?
Never
A few times
Once a week
Every day
9. Which of these statements best describes the way you feel about
computers?
(Pick one)
I can use a computer confidently with little or no support

I can use a computer but need occasional support
I have never used a computer/I find it difficult using a computer and
need
Lots of support
10. Are you willing to support the proposed system?

YES
NO
Page
APPENDIX D
WORK BREAKDOWN STRUCTURE
Online Restaurant Management System for Kainan sa Balanghay

1.0 INITIATION IN-CHARGE
1.1 Determine / assign Project Manager Abello Jr, Domingo C.
Abello Jr, Domingo C.,
Edillor, Cris Echon,
1.2 Identify key stakeholder Acebes, Geneva Rose
1.3 Gather Information Acebes, Geneva Rose
Acebes, Geneva Rose,
1.4 Prepare Business case Abello Jr, Domingo C.
1.5 Prepare Project Charter Joves, Kyron
2.0 PLANNING
2.1 Kick of meeting All Members
2.2 Prepare Team Contract All Members
2.3 Prepare Scope Statement Joves, Kyron
2.4 Prepare WBS Abello Jr, Domingo C.
2.5 Prepare Risk Analysis Indelible, Alfaizah
3.0 EXECUTING
3.1 Gather & Analyze Data Requirement Joves, Kyron
Joves, Kyron,
3.2 System Design and Functionality Edillor, Cris Echon
3.3 Testing All Members
4.0 MONITORING & CONTROLLING
4.1 Monitor & Control Project Work All Members
4.2 Verify & Validate User Req. All Members
4.3 Project Status Meeting All Members
4.4 Risk Management All Members
5.0 CLOSING
5.1 Gain Formal Acceptance All Members
5.2 Install Proposed System All Members
Page
APPENDIX E
GANTT CHART
Page
Bibliography
Review of Related Literature
Foreign
1. Chavan and 3 others, Implementing Customizable Online Food Ordering

System Using Web Based Application (2015)
http://ijiset.com/vol2/v2s4/IJISET_V2_I4_112.pdf
2. Rus & Negrusa, Online hotel booking systems in Romania (2014),

http://www.sciencedirect.com/science/article/pii/S2212567114005838
3. Kumar and 2 others, Robust and Secure Online Bus Ticket Reservation
System (2015),
http://www.internationaljournalssrg.org/IJCSE/2015/Volume2-Issue5/IJCSE-
V2I5P122.pdf
4. Bianca, Sales and Inventory System (2013)

http://salesmonitoringsystem-sandycap.weebly.com/uploads/.../chapter_2_-
_sandycap.docx
5. Adivarekar and 2 others, Food Ordering System For Restaurants Using

Android (2016)
http://www.ijream.org/papers/IJREAMSP01018.pdf
Local
1. Cosidon, Student Information System for Kalinga State University-Rizal

Campus (2016),
www.researchpublish.com/download.php?file=Student%20Information%20Syst
em
Page
2. Dumlao-abadilla, BPI reports ‘internal data processing error’ (2017)

http://business.inquirer.net/230905/internal-data-processing-error-bpi-
reported#ixzz4oAfZGcY8
3. Camino and 3 others, An Ajax-Based Hotel Management System Implementing

Three-Tier Architecture Approach (2013)
https://ejournals.ph/article.php?id=6120
4. Esteves, More Pinoy businesses turning to cloud technology for growth (2015)
http://www.philstar.com/business-usual/2015/06/08/1463288/more-pinoy-
businesses-turning-cloud-technology-growth
5. Manila Times, Online retail becoming popular in Philippines (2014)

http://www.manilatimes.net/online-retail-becoming-popular-in-
philippines/79528/
Review of Related Studies
Foreign
1. Yu, Homestay Online Booking and Management System (2013)

http://umpir.ump.edu.my/5101/1/CD6548.pdf
2. Jehangeer and Usman Online Event Organizer System (2014)

http://allthesisonline.com/wp-content/uploads/2015/03/final-doc1.1.pdf
3. Eng, Event Management System (2016)
4. Withers, Implementing an Open Source Room Reservation System (2015)

https://sc.lib.miamioh.edu/xmlui/bitstream/handle/2374.MIA/5254/Implementing
%20an%20Open%20Source%20Room%20Reservation%20System.pdf?seque
nce=1&isAllowed=y
Page
5. Cavusoglu, An Analysis of Technology Applications in the Restaurant Industry

(2015)
http://scholarcommons.usf.edu/cgi/viewcontent.cgi?article=6654&context=etd
Local
1. Mas and 2 others, Shop Online: A proposed E-Commerce Site and Inventory
System for Bahandi Pasalubong Center (2013)
https://www.scribd.com/doc/154257678/Thesis-Documentation
2. Castro and Custudio, Managing Customer Reservations of BulSU Hostel

through the Development of Online Information and Reservation System (2016)
www.jait.us/uploadfile/2016/0901/20160901021126937.pdf
3. Lababit and Sorono, University of Cebu Lapu - Lapu and Mandaue Online
Enrollment System (2016)
http://ccs-lm.uc.edu.ph/mod/data/view.php?d=1&rid=2
4. Alcedo and Cajala, The Present Computerization Program of the Bureau of

Customs: Focus on Import and Export Transactions (2015)
http://www.dlsu.edu.ph/conferences/dlsu_research_congress/2015/proceeding
s/EBM/013EBM_Cajala_VM_Alcedo_AM.pdf
5. Kentwatak, Computerized Sales and Inventory System for Anthony's General

Merchandise and Construction Supply (2013)
http://www.studymode.com/essays/Computerized-Sales-And-Inventory-
System-For-1391797.html

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Bachelor of Science in Information and Technology 1

In today’s generation, innovation made a huge impact in making life easier

Recently, the proponents found a perfect illustration for the importance of

In line with this, the proponents decided to propose an Online Restaurant

Background of the Study

Kainan sa Balanghay was using a manual system in managing all transactions

2. Analyze the existing process.

3. Develop a system that will:

a. Provide user friendly interface to ease the process of orders, reservations,

b. Give customers a better understanding about cancellation process and

c. Allow customers to choose available menu options for different packages.

f. Allow customers to provide full payment or downpayment through Paypal.

g. Provide or generate monthly reports regarding the customer’s orders and

4. Test the functionality of the developed system.

Statement of the Problem

1. Difficulty in processing an order of request. The process of ordering is

2. Unorganized files because a lot of transactions are only written on a piece

3. Difficulty in tracking expenses due to too much volume of documents and

5. Difficulty preparation of reports because records are not well organized.

6. Difficulty in handling information of the customers regarding with security.

Scope and Limitations

Anything related to employees such as payroll, attendance, etc. is not covered

Significance of the study

The Online Restaurant Management System for Kainan sa Balanghay is

To the Future Researchers

Review of Related Literature

Implementing Customizable Online Food Ordering System Using Web Based

Similar to the proposed system, the proponents will provide a customizable

Online hotel booking systems in Romania

Robust and Secure Online Bus Ticket Reservation System

According to Kumar, Gopikrishna, and Geetha (2015), the system’s framework

Sales and Inventory System

According to Bianca (2013), the system proposed in this study is focused on

Food Ordering System For Restaurants Using Android

According to Adivarekar, Dalvi, and Yadav(2016), the developed system’s main

Student Information System for Kalinga State University-Rizal Campus

According to Cosidon (2016), the student information system handles every

Similar to the aforementioned study, the proponents decided to focus the

customer’s convenience by allowing the customers to place an order, reservation, and

BPI reports ‘internal data processing error’

According to Dumlao - Abadilla (2017), the Ayala-led Bank of the Philippine

An Ajax-Based Hotel Management System Implementing Three-Tier Architecture

According to Camino, Olalo, and 2 others (2013), the company’s previous

More Pinoy businesses turning to cloud technology for growth

Online retail becoming popular in Philippines

Review of Related Study

Homestay Online Booking and Management System

According to the study of Yu (2013), the company’s existing system is still

Online Event Organizer System

According to Eng (2016), settling an event is not easy for organizations

Implementing an Open Source Room Reservation System

With the aforementioned study, the proponents decided to include an online

An Analysis of Technology Applications in the Restaurant Industry

According to Cavusoglu (2015), the service industry is a major component of

most restaurant effort on IT development results to business efficiency, enhanced

Managing Customer Reservations of BulSU Hostel through the Development of