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  • IC Productivity Dashboard1

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    minhmaru
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    The productivity dashboard shows team and individual representative performance over the past week. The team exceeded its goal of 750 contact hours by completing 744 hours or 101% of the goal. Individual representatives' contact hours ranged from 24 to 34 hours, with most representatives meeting or exceeding their goal of 30 hours. The percentage of abandoned calls ranged from 0% to 113% across representatives.

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    IC Productivity Dashboard1

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    The productivity dashboard shows team and individual representative performance over the past week. The team exceeded its goal of 750 contact hours by completing 744 hours or 101% of the goal. Individual representatives' contact hours ranged from 24 to 34 hours, with most representatives meeting or exceeding their goal of 30 hours. The percentage of abandoned calls ranged from 0% to 113% across representatives.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xlsx, pdf, or txt
    14 views8 pages

    IC Productivity Dashboard1

    Uploaded by

    minhmaru
    The productivity dashboard shows team and individual representative performance over the past week. The team exceeded its goal of 750 contact hours by completing 744 hours or 101% of the goal. Individual representatives' contact hours ranged from 24 to 34 hours, with most representatives meeting or exceeding their goal of 30 hours. The percentage of abandoned calls ranged from 0% to 113% across representatives.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xlsx, pdf, or txt
    of 8

    PRODUCTIVITY DASHBOARD

    TEAM CLIENT
    TEAM CLIENT
    CONTACT HOURS TEAM AVERAGE
    CONTACT HOURS 40
    GOAL

    744 750 101% 35

    30
    30

    TIME OVER 1 WEEK


    25

    TOTAL CLIENT CLIENT


    % OF GOAL
    REP CONTACT CONTACT
    REACHED
    HOURS HOURS GOAL 20

    Rep 1 30 30 100%
    15
    Rep 2 30 30 100%

    Rep 3 34 30 113%
    10
    Rep 4 34 30 113%

    Rep 5 34 30 113%
    5

    Rep 6 26 30 87%

    Rep 7 25 30 83% 0
    Rep 1
    Rep 8 31 30 103%

    Rep 9 29 30 97%

    Rep 10 30 30 100%

    Rep 11 29 30 97%
    125%
    125%

    Rep 12 24 30 80%

    Rep 13 32 30 107%

    Rep 14 31 30 103%

    Rep 15 31 30 103%

    Rep 16 27 30 90%
    100%
    Rep 17 31 30 103% 100%

    Rep 18 24 30 80%

    Rep 19 32 30 107%

    Rep 20 28 30 93%

    Rep 21 30 30 100%

    Rep 22 28 30 93%
    75%
    Rep 23 34 30 113% 1
    p
    Rep 24 27 30 90% Re R

    Rep 25 33 30 110%
    CLIENT CONTACT
    40

    35 34 34 34

    31
    30 30 30
    30 29 29

    26
    25
    25 24

    20

    15

    10

    0
    Rep 1 Rep 2 Rep 3 Rep 4 Rep 5 Rep 6 Rep 7 Rep 8 Rep 9 Rep 10 Rep 11 Rep 12 Re

    ABONDONED C
    125%

    113% 113% 113%


    125%

    113% 113% 113%

    103%
    100% 100% 100%
    100% 97% 97%

    87%
    83%
    80%

    75%
    1 2 3 4 5 6 7 8 9 10 11 12
    p p p p p p p p p
    Re Re Re Re Re Re Re Re Re Re
    p
    Re
    p
    Re
    p
    Re
    CLIENT CONTACT HOURS PER REP

    34
    32 32
    31 31 31
    0 30
    29
    28 28
    27 27

    24 24

    10 Rep 11 Rep 12 Rep 13 Rep 14 Rep 15 Rep 16 Rep 17 Rep 18 Rep 19 Rep 20 Rep 21 Rep 22 Rep 23 Rep 24

    ABONDONED CALLS PER REP

    113%
    113%

    107% 107%
    103% 103% 103%
    0% 100%
    97%
    93% 93%
    90% 90

    80% 80%

    11 12 13 14 15 16 17 18 19 20 21 22 23 2
    p p p p p p p p p p p p p p
    Re Re Re Re Re Re Re Re Re Re Re Re Re Re
    34
    33

    28
    27

    Rep 22 Rep 23 Rep 24 Rep 25

    113%
    113%
    110%

    93%
    90%

    22 23 24 25
    p p p p
    Re Re Re Re

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