‘Organizational Linkages: Understanding tho Productivity Paradox (1994)
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Step 4: Create the Feedback Report The fourth step in developing
ProMES is to create a formal feedback report. Once indicator data are
collected, effectiveness scores can be determined based on the contin-
encies for each indicator. As can be seen in Figure 7-6, if 99.8 percent
of the group’s boards pass inspection, it would achieve an effectiveness
score of +62.
Continuing this process would result in an effectiveness value for
each indicator. Once effectiveness values for each indicator are deter-
mined, they can be summed to determine the overall effectiveness score
for that particular work group. This score represents the group's level
of overall performance. AA score of zero means that the group is meet-
ing expectations; the higher the score is above zero, the more the unit
is exceeding expectations. This information is presented to the unit in
a formal written feedback report on a regular basis. Figure 7-6 shows
an example of such a report,
‘Another overall measure that can be derived from the system is the
group's percentage of maximum effectiveness, that is the overall effec-
tiveness score the group would recoive if it was at the highest possible
level on every indicator. The unit’s actual overall effectiveness score
for the period can then be expressed as a percentage of this maximum,
For example, summing the maximum values for each of the indicators
in the example yields a total possible score of 300. The example vait
received a monthly score of +97. Thus, its percentage-of-maximum score
was 97/300, or 82.8 percent. The closer the unit is to 100 percent, the
Circuit Board Manufacturing Unit
Date: July 191
1. Production
| Porcontage of Boards Completod oem 480)
. Percontage af High Prorty Beards Done aS
Total Efectveness: Production» +35
IL Quality
Percentage Passing Inspection 930% 482
M. Attendance
Percentage of Maximum Hours Worked om 0
Overal offectveness = +97
FIGURE 7-6 Sample feedback report.