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13. Does each ticket state it is an IPv4 or IPv6 issue?

Yes, it does! But it does not clearly state that. Please read each ticket
carefully, if it states like this “loopback address on R1 (2026::111:1) is not
able to ping the loopback address on DSW2 (2026::102:1)” then surely it is
an IPv6 ticket. Otherwise it is an IPv4 ticket.
14. Why in each ticket I only see the same description, same
wording, either ticket 1, 2 or 3. How can I see the difference or the
problem of each ticket?
The descriptions of each ticket are very identical to each other. In general
the very long description can be summarized “Client 1 cannot ping the
209.65.200.241” (for IPv4 ticket), that’s all! So you have to use your
troubleshooting skill to find out where the issue (it is also the meaning of
this exam – TSHOOT). The only obvious difference among the tickets is the
statement “loopback address on R1 (2026::111:1) is not able to ping the
loopback address on DSW2 (2026::102:1)”, which indicates an IPv6 ticket.

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